Tlscontact Recenzje 12 726

Worst experience ever

Worst experience ever, verry bad service, here is my situation, I tried to apply for a France visa for my wife who's on spouse visa and I am British citizen, my father-in-law is a French citizen who is suffering from cancer ,so we just wanted to visit him ,but after all the hard work ive done to get all documents ready including Eurostar tickets for the whole family ,booking simply cannot be done no matter how many times I have tried, I called TLS contact Wansdworth London several times the keep giving me useless advices such as try to call the consulate , or try to call the embassy and explain the situation , I did not get any joy as who ever i got contact with , they sent me back to TLS contact , so I decided to go to Wandsworth TLS contact In London , I had to speak to security to get me a supervisor to speak to , supervisor came and after explaining that I am a British citizen and mi wife is on spouse visa needs to visit her father who's a French citizen and suffering from cancer so the supervisor did not want to help us making a booking instead she gave me an email address visa..................gouv.fr ,I sent an email to them with all proves from Hospital and all requested document for a visa but never heard back from them Now I am about to cancel my euro star tickets to get back 1 third of the price that cost me .Terrible supervisor terrible staff Useless unprofessional, bad service bad booking system pure rubbish wasting people 's time and ruining people's plans
Just to confirm what I wrote about TLS contact for Franch Visa please see their response on Trust pilot:Dear Abdelaziz,

Thank you for taking the time to share your feedback. We take all concerns seriously and strive to provide the best possible service to our applicants.
For this matter, we kindly suggest that you contact the consulate directly.
Thank you for your understanding.

Your TLScontact Team

so Basically they referred me again to the French consulate , that proves they dont know what they are doing , as I called French consulate they replied please go back to TLS contact ,How bad is that? telling and making customers going circles .

Excellent service and smooth experience

their website is really rubbish.
you barely get logged in, but you are easily logged out by the stupid server. They also often says your username and password is invalid, and prevent you from logging in, but the truth is their server is dead. They always ban you for 2 hours if you click a same button for three times, but the truth is the server does not react at all during your first clicks.
And they say you can get in touch through messages or calls, but nobody answer calls at all, and messages take 10 - 15 working days to get a response. These are so disappointing and stressful.
All in all, I can't believe the French government chose using such a rubbish third party service for their visa application!

It was very grateful

Je suis satisfait du services TLSContact Douala, depuis l'accueil (vigile) jusqu'à la réception de l'opératrice de saisie. Le seul bémol s'est produit au niveau de la caisse. J'ai été facturé 107.500 FCFA pourtant lorsque j'additionne les montant TTC des différents services que j'ai souscris volontaire je suis à 102.090 FCFA . Malgré la remarque faite à la caissière , elle n'a rien voulu comprendre. Bref dans l'ensemble je suis satisfait. Merci

Worst experience ever, verry bad service, here is my situation, I tried to apply for a France visa for my wife who's on spouse visa and I am British citizen, my father-in-law is a French citizen who is suffering from cancer ,so we just wanted to visit him ,but after all the hard work ive done to get all documents ready including Eurostar tickets for the whole family ,booking simply cannot be done no matter how many times I have tried, I called TLS contact Wansdworth London several times the keep giving me useless advices such as try to call the consulate , or try to call the embassy and explain the situation , I did not get any joy as who ever i got contact with , they sent me back to TLS contact , so I decided to go to Wandsworth TLS contact In London , I had to speak to security to get me a supervisor to speak to , supervisor came and after explaining that I am a British citizen and mi wife is on spouse visa needs to visit her father who's a French citizen and suffering from cancer so the supervisor did not want to help us making a booking instead she gave me an email address visa..................gouv.fr ,I sent an email to them with all proves from Hospital and all requested document for a visa but never heard back from them Now I am about to cancel my euro star tickets to get back 1 third of the price that cost me .Terrible supervisor terrible staff Useless unprofessional, bad service bad booking system pure rubbish wasting people 's time and ruining people's plans

Very poor experience with TLScontact London. The website is down most of the time, and when it finally works, booking an appointment is extremely frustrating. Whenever you try to choose a date, you never see any standard or basic time slots available. The only appointments that show up are paid ones, starting from £60, which makes it feel like you are being forced to pay just to get a booking.

The whole system looks like a way of making money rather than providing a proper service. There is basically zero customer service, no clear information about when normal appointments are released, and no support when you have a problem.

What makes it even more confusing is that when you finally manage to book a slot and go there at your scheduled time, the center is not even busy. Sometimes you only see one or two applicants inside, which makes it hard to understand why it is so difficult to get a regular appointment online.

Honestly, all countries that have given their visa processing to TLS should review their contracts, because the current system is very poor and creates unnecessary stress for applicants.

This should be so simple - I just want to visit my home in France, which I have owned since 2012, spending money at local restaurants, shops and supermarkets. I attended an appointment in Manchester on 6th March, but had to travel to a funeral less than two weeks later - no alternative to complete the process that I had traveled for many hours for and just take the passport in after the funeral. Not able to re-book a new appointment with the agent, just told to use the web-site. After a couple of days the first appointment was still not deleteable, so I set up a new account. Now 1. I can not log onto the original account - error unknown, 2. I can not log onto the new account - error unknown, 3. I can not use the contact form - error unknown, 4. I called by telephone and after a >30 minute wait I was told that both accounts reference the same visa reference and passport, so I need to delete the group on one. I can't because I can't log on and can't submit an IT request. I worked in IT my whole life and I have never experienced anything like this! The IT is totally flakey, with no support and the telephone agents can not do anything to help. I now simply do not know what to do.

This is complete sham website which we are forced to use because of the government of a country has decided to use them. It shows regular appointments are available but when you try to book it, it requires you to add additional services like document scanning.

In my specific case, I was forced to book a prime slot (costing £60). When I switched to a regular appointment with document scanning (costing £50), it charged my card twice leaving me stuck with requesting refund for £110.

After few days, TLS called me and acknowledged that there was a technical glitch. They fixed my appointment and promised they will refund me the entire £160 pounds. However, after 2+ weeks, I only received £110 that too after multiple follow ups.

TLScontact Reference: 1212-0001-5950-7604

Service parfait,rien à dire

We have gotten visas for 3 years through VFS and never had as bad (or rude) an experience as we did with TLS. We drove all day (8 hours) from Tucson, Arizona, to Los Angeles. Since we didn't know where the TLS office was, we left our hotel at 4:30am to find it and a parking place. One of us is 95 years old and uses a walker, so travel is difficult. Both of our appointments were at 9:30am, and we had a printed confirmation of the appt. At 8:00am, TLS texted me that they couldn't access my application, and I would have to cancel the appt. I had a copy of it, but that wouldn't suffice. They also said only one of us had an appt. and we'd have to reschedule the other for the next week (we had driven 8 hours to get there already). I took a photo of the confirmation for the appointment, but they wouldn't accept it because "it wasn't on their manifest." So it was their clerical error. I talked to the manager in DC, explained the circumstances of traveling with a disabled 95 year old, long drive, etc. She finally called the LA staff, and they said they would work her in at 1:45pm for a charge of $80 as a prime walk-in + $60 for making the appt on the phone. That meant we would be driving out of LA during horrendous rush hour traffic which we had planned to avoid by making the morning appt. However, we paid the extra $140 and kept the appt. We had been told to arrive at appointments 15 minutes early, so at 1:30 we arrived at the TLS office. There were 2 people in the waiting area and about 10 empty chairs. The 95 year old asked if she could sit down, and the agent said "No. Your appointment isn't until 1:45. You must walk down the long hall to another waiting area and come back in 15 minutes." (By the way, the security guard seemed upset by the rude treatment, but he had no power to do anything about it. He had given the 95 his chair, so she could sit down the first time she arrived in the morning). So she walked down the hallway. And by the time she made the long walk, it was time to walk back to the TLS office. Where was any kindness or compassion for an elderly, disabled woman? When we returned to the TLS office, all of the chairs were empty. There were no waiting customers. Another glitch was that after my 9:30 appointment, I received an email from UPS that my documents would arrive from TLS the next day and required a signature. I panicked, because we wouldn't be home the next day. I tried to change the delivery, but was unable. I mentioned it to the TLS agent, and she said, "Just ignore it. You won't receive anything for 15 days. We just send that out to everyone." Why do they do that when they know it will cause inconvenience and disruption of lives, trying to adjust schedules to be home for signatures???? Unfortunately, France has chosen TLS to handle its visas. There are extraneous charges which we never paid with VFS, and the employees could use some kindness and people skills training. We never paid for an appointment with VFS, but with TLS we each paid $260. A rip-off company.

Thank you for your response. You said only one appointment was registered in your system that day. My appointment was in your system, and I had a printed confirmation of the appointment for the other person. I sent a copy of that to your staff member, but she wouldn't accept it. So, obviously, there was a glitch in your system, and it wasn't our mistake. Even after seeing the printed confirmation, you were unable to accept your mistake and honor both appointments. Instead you made an appointment much later in the day (so we had to contend with LA horrible traffic) and charged an extra $140. We obviously had to accept the later appointment, because the choice offered to us was to make another trip from Tucson to LA four days later for an appointment March 8.

I have been trying to book an appointment for a French Schengen visa in London for the past 7 days. There are never any appointments available. I check 5-7 times a day. The site blocks you for 2 hours if you click anywhere on the page more than 3 times. The site has been down three times. I contacted customer care twice for assistance, and they told me to just keep trying, that there is no other way to get an appointment. This is such a frustrating process! I cannot believe I have to pay for such bad service to obtain a visa from a third-party provider.

t is absolutely unbelievable that the French Embassy would entrust their visa operations to a company as incompetent as TLScontact. Their booking system is a disaster, constantly crashing or showing 'no appointments available' for weeks on end, It feels less like a service and more like a predatory push to force applicants into paying more for basic access. To make matters worse, there is zero accountability; they have no direct line to speak to a human being, and online queries go completely ignored. I will be changing my travel plans and going to Italy instead of France. Just not to deal with the TLS since I can apply from their Embassy.

I would have given zero rating if there was an option.
Worst service - No tracking system for the queries raised.
I have submitted application for Belgium but I missed to do group application then I contacted 7 days continuosly to customer care and get to here same solution that wait till 5PM today then you could able to raise new group application as their backend team will reject/ dele the unwanted application but THAT 5PM NEVER CAME.

Two young Ladies very professional service rendered. Ruth and her colleague I forgot the name .

Their portal - is a living hell. Not workimg properly, flagging invalid number when its valid; booking slot that does nkt exist; and if you cancel your slot to rebook- you wont be able (their site will assume you still have a slot). Every fиcking time i use the service.
Every. Fиcking. Time.

Everything was great, service staff customer communications

Denis and Lisa perfect in Liverpool centre.

Great staff, they're all professional, efficient and helpful.

Have not been more outraged for the past 5 years with a company. I need reliable service because it matters to my visa applicaiton.

Day 1 - After submitting my visa application, I was told to book an appointment from this TLScontact website. After clicking the book appointment button, I was redirected to a blank content page with the wording "Create an account" but no action button whatsoever. After waiting for 2-3 minutes, with hesitation I still clicked the refresh button and got a white label 500 server error. Then I tried again and again using different private browsers and still a white label 500 server error page was thrown. I contacted their help page and also tried many times on the same day but still got the same error. I received no reply by email and had no solution to create an account.

Day 2 - I received a reply from helpdesk that they believed the issue was resolved. I tried again and was finally able to create an account and booked an appointment. At night, I signed in to my account planning to upload documents. There was a menu bar to select service booking, appointment booking, payment, document upload etc. I was thinking about adding the scanning service so I clicked the service booking button, add it to the cart and was later decided not to add this service. Unfortunately, the item could not be removed from the cart. There is only one option button to pay but there is no option to delete. Additionaly, I could not upload documents by selecting Document Upload. There was no button available to Upload document! I was very stressed because my visa would not be approved without supporting documents.

Day 3 - Dramatically on the Friday I receieved an automatic notification email saying my booking on Monday has been cancelled! I suspected that clicking anything on the menu bar might result in an automatic cancellation as I later learnt from my friend that she had the same issue. The automated email asked me to sign in and rebook but there is NO button/option to re-book/re-schedule as the whole booking was gone. I contacted their helpdesk by email asking for help for my next day booking but received no reply. I also could not find a phone number on their webpage to call.

Day 4 - With a lot of stress and no assistance, I decided to use their online contact form - refund to submit a refund request of the cancelled booking. I then paid again (the only option) to book an appintment with scanning service this time to ensure I could bring documents to scan even if the upload button was still not present. After booking a new appointment I could finally upload and submit documents with intermittent freezing issues. However, don't even think that you can click Document Upload again to view the list of uploaded documents. You can only "trust" that the action has been completed.

Day 6 - Attended the appointment. It was not a center that you could walk in and ask for help if you experienced technical issues like me. After that I received a reply from helpdesk asking me to try again while I was asking originally if my booking was cancelled and how I could I re-book without paying again. Very disappointed.

Day 10 - Received no reply for my refund request except an automatic notification on Day 4 saying my request was received and somebody will reply asap. I requested an update from the same email thread.

Day 15 - Still received no response for my refund request. I even need to prepare evidence on my side to dispute the paymment now.

Absolutely furious. Many poor visa applicants I believe have been stressed by this company. Their system has so many technical issues. Their helpdesk failed to acknowledge the issues, reassure that my case is being dealt with and provide an update/solution in a timely manner.

Where could applicants get help from if their visa applications were unsuccessful due to technical issues of this company's system? Could these reviews be seen by governement who gave contact to this company?