Tlscontact Recenzje 12 726

Lady working on desk 1 Wednesday 1st of April 13:30 i don’t know whats her name but she was so professional, nice and kind
Thanks

Wir sprechen hier jetzt über TLS Contact Egypt.

Unübersichtliche Website. Kein Direkter Log in möglich. Man muss immer wieder viele Schritte gehen.
Es ist nicht klar einsehbar wann frei Termine reingestellt werden.
Die Termine sind unverhältnismäßig teuer. Es gibt Premium Termine zu besonderen Zeiten. Die werden uns aber nirgendwo angezeigt.

Visa Agenturen mit Systemen, die stetig die Termine checken und dann sofort buchen, klauen normalen Nutzern die Termine weg. Das wird zugelassen.

Der Bruder von meinem Freund wurde falsch beraten was seine Unterlagen angeht. Ihm fehlten Dokumente und anstatt, dass man ihm einen weiteren Termin gegeben hat, hat man ihm gesagt, dass man es einfach so versuche. Auch ein persönlichen Brief mit der Erklärung warum diese Dokumente fehlen, wollten sie nicht annehmen und mitsenden, obwohl sie das eigenlich müssen. Natürlich wurde sein Visumsantrag abgewiesen. Über 140€ für nichts.
Nun suchen wir täglich auf der Seite nach einem neuen Termin. Per eMail wird sich dem Problem seitens TLS Contact nicht angenommen.
Der nächste freie Termin ist nun erst in 2,5 Monaten.
Unmöglich wie dort mit so einem Fehlverhalten der Mitarbeiter Richtung Kunde umgegangen wird,

The experience was very smooth and easy, the whole visit took about 20 to 25 min

I booked an biometric appointment and paid for the service. After booking, I received a email after around 8 hours saying that my appointment is cancelled. I have not done and cancellation or reschedule. I am surprised that my booking can be canceled by system without reasons. And now, the available slots are very late. There is no hotline or online chat for handling. There is only a contact page that say would reply within 10 days which has already passed my booking time. The system seems to have problem and the service level is unacceptable.

I booked a Biometrics application via TLS web site with add on scanning service. I paid and received the confirmation email. Next day, I tried to find another locations with different timing. After few searching at the web site, the web site blocked my account for further viewing and I found that my original booking was cancelled without my authority. The web site didn't inform me that my booking was cancelled and only email notification was issued to me!!! There is no on-line chart and no telephone no was given for enquiry!!! There is only a "contact us" message box that TLS promise they will contact me within 10 days!!! For FAQ, it stated that refund could only be arranged if I message them in the "contact us" message box. TLS cancelled my booking and I have to ask for refund and wait for their approval? The service level is unacceptable.

The staff members very friendly and helpful, So greatful and I appreciated them.

Elham from TLS Manchester was amazing and helped me through the process very professionally and was extremely friendly

I have now received my refund—thank you.

I have updated my 1-star review to 3 stars. However, I did not increase it to 5 stars for the following reasons:

- I understand that system errors can happen in any organisation. However, the system error affected both my booking and payment, and no one from your Euston office noticed. Even after I made them aware of the issue, no action was taken to help me obtain my refund. Instead, I was directed to a web form, and ultimately received an email stating that my biometrics appointment had been completed successfully and therefore no refund would be issued
even though I clearly explained that I had paid twice but only received the service once.

- I only received my refund after posting a negative review here. The lack of a phone number or direct customer service email on your website makes communication with your company very difficult.

I have been unable to book an appointment for my newborn. I keep getting error 500. I have even sent an email via the ‘contact us’ link. But no response. This is frustrating and depressing as this delays my newborn visa status here in the uk. There is no telephone number to reach out to and unfortunately no TLS contact centre in the city where i reside. The closest to me is the center in leeds.

Worst customer service experience with TLS US. My Appointment got cancelled because of lack of paperwork but even after multiple followup they did not return the Picture and courier fee that they charge upfront. Worst customer service and they are very rude with customers.

fast
professional
well organised

I applied for a French visa and was fortunate to secure an appointment. However, I realised I had made a mistake on the visa form. I contacted customer service and was told I needed to cancel my appointment because the details couldn’t be amended—even though the error was minor and not related to my passport or personal information.
Following this advice, I cancelled and lost £100. I then submitted a new application and tried to book another TLS appointment, only to find my account was still linked to the old visa reference number.
I called again and was told the account would be updated within 48 hours so I could edit the details. I waited—nothing changed. On the next call, I was told to create a new account with a different email and submit a new visa application. I did that, but the system flagged that I already had an existing account linked to my passport number.
I called again and was then told that using a new email wouldn’t work and I needed to wait another 48 hours. I waited—again, no change. On a later call, I was told there is actually a £15 service at the TLS office to amend mistakes on the visa form.
This was extremely frustrating, as I could have kept my original appointment and resolved everything on the day. It has now been 8 working days, and my account is still completely locked. I cannot book an appointment, even using the original reference number, despite paying for the amendment service.
I have spoken to customer service every day for the past 8 days. Each time I am told it will take 48 hours and that the issue has been escalated. One advisor even guaranteed 100% that my account would be fixed within an hour and promised to call me back. That never happened.
Overall, this is one of the most disorganised services I have ever dealt with. The staff appear poorly trained (not their fault, I must add), communication is extremely poor, and there is no consistency in the information provided. It feels like advisors are simply reading from scripts without understanding or being able to handle more complex situations.
The bigger issue seems to be management. The service feels like a highly lucrative operation at the top, while relying on low-skilled customer service staff who are not properly equipped to deal with real issues. As a result, customers are given incorrect advice, sent in circles, and end up losing money due to a system that requires pre-booked appointments.
All I wanted was clear and honest information about the situation—even if that meant being told to wait three weeks for my account to be unlocked. At least then I would know where I stand.

I found the integration between the Belgian online visa service and TLS to be extremely poor. I am a highly competent computer user, yet I still found the process unnecessarily difficult and confusing.

The process also raises serious privacy concerns. In a time when secure online submission is standard, it is unreasonable that documents cannot simply be uploaded electronically and instead must be printed and handled manually. What made this worse is that at no stage was I clearly informed that I needed to print anything before attending my appointment. As a result, I arrived at the centre only to be required to use a public computer at the office, which I consider to be a significant privacy issue.

I would like to note that the staff at the centre were excellent and helpful throughout. However, they are clearly being forced to work with an outdated and inefficient system. They even had to re-populate information that I had already entered online because my reference apparently used “the old form.”

Overall, the process felt disorganised, outdated, and unprofessional. I now have to return to the TLS office in Centurion, which is a one-hour drive for me, simply because I am unable to upload my information properly. To add to the frustration, the form does not even list the Centurion office as an option.

In its current state, the process is inefficient, privacy-invasive, and far below the standard one would expect from a modern visa application system.

We spent over a week trying to secure an appointment in Aberdeen, but the system was consistently down. My solicitor also contacted the company on my behalf, yet no response was received. Eventually, after two weeks, we managed to find an appointment in Edinburgh. This resulted in a significant and unnecessary waste of time.
To make matters worse, the company sent me their feedback survey link four separate times. On every single occasion, the system was again out of service, making it impossible to provide feedback.
I have rarely encountered such poor service and lack of accountability.

Unable to rebook an appointment, due to some technical error that the TLS team is not seeming to fix the even after 24 hours. It’s genuinely frustrating, when a crucial biometric appointment required to get a visa inside the UK, is so lacking and technically inefficient. Haven’t received any response for my Contact us form complaint. And the Home Office has no solution either. My UAN is 1212-0001-5947-8083. I need an appointment before the 17th April’26 and yes a free one, cuz I don’t intend to pay for cuz of the faulty architecture and zero customer service.

Very bad experience 😕 they sent me email since 16th that my passport back from embassy and until today 27th I didn't receive my passport and I paid money for delivery to me but now more than 11 days and nothing.
the worest thing is I contacted them and send emails complaining about that and no reply , no care about the customer services, last year I missed my flight because of them and I think this year I need to pay more money for flight tickets as they too too too late to deliver my passport.😠
I recommend the Belgium embassy to find another company which can provide good service

A bit slow for number coming up so had to wait 25 mins after our 8.30am appointment to be seen. Was seen by Lara who was fantastic and so helpful. Would be great if there was a different queue for long stay and short stay.

1. Ambiguous Application Forms - section 6. Flight reservation round trip, rail tickets and other if applicable.
I am travelling to 2 different European Countries, both within the EU. I arrive in one country and depart from another.
My interpretation of the above "round trip" was flight details entering and exiting the EU and an air ticket was provided accordingly.
If the requirements are to state which date a person is exiting the first country and travelling to the second country, then make it absolutely clear on the application form.
Subsequently, the details provided to the embassy were marked "missing" by the interviewer.

2. Unprofessional Company conducting visa applications in violation of the POPI act and Contravening my POPI act rights.
The act states that a violation occurs when the organisation fails to protect personal information and inadequate personal security is NOT adhered to or observed.
The offices are open plan there are no private booths where applicants are interviewed. (Unlike other visa application companies representing Australia, America, UK) you are ushered into a private, sound-proof booth with the interviewer. No other person is allowed into that interview room.
All private and confidential information is overheard by 4/5 other staff working in the open plan interview room/back office.
One of the staff members (the one doing the biometrics) was sitting at her desk eating a packet of crisps whilst on her cellphone, laughing and sharing jokes with the Supervisor and the person conducting my interview.
The person collating my documents and conducting the interview was intimidating, rude and unhelpful.
She humiliated me in front of everyone by insisting I was unemployed because I couldn't prove to her that I was a Sole Proprietor.
Again, this information was marked as "missing".

My experience was dreadfully unpleasant, and I was extremely upset with the treatment I was subjected to!