Purchased two pans On website stated next day dispatch and 5 to 8 days for delivery unfortunately they have just arrived after 23 days seems a bit long (china) Emailed couple times regarding the l... Zobacz więcej
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I'm tired of flaky products contaminating my food and consequently burning the pan. My Wife says I burn everything including the pan. I'm looking forward to a more favourable review of my cooking, for... Zobacz więcej
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The ordering was easy the delivery was fast, the frying pans haven't been used yet as they were bought as CHRISTMAS PRESENTS so I can't comment on the using of the pans for now
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Titanium product is the new way forward for cooking No more toxins breaking away from continually used teflon coated utensils, also Titanium is lighter and 3x times stronger than steel. Product will... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Titan's Kitchen creates premium titanium kitchenware for people who care about what they cook with every day. We built the brand around a simple idea: the products in your kitchen should feel safe, durable, and worth using for years. Our assortment mainly consists of titanium pans, pots, utensils, and cutting boards. Our focus is on high-quality titanium cookware designed for customers who want a cleaner, more intentional cooking experience. We believe great cookware should combine performance, longevity, and peace of mind — without relying on short-term trends or disposable quality. We believe the your cookware should be as healthy, durable, and dependable as the meals you make for your family.
Dane kontaktowe
8206 Louisiana Boulevard Northeast, 87113, Albuquerque, Stany Zjednoczone
- support@titanskitchen.com
- titanskitchen.com
4,0
Dobra
163 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 97% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Was great to cook without it sticking…
Was great to cook without it sticking to the bottom good quality
19 września 2026
Opinia niezależna
Odpowiedź od Titan's Kitchen
Hi Christina,
Thank you for the wonderful review! We’re happy to hear your pan is performing so well and that you’re enjoying cooking without the sticking. We hope you continue to love it for many meals to come!
If you ever have any questions or need any help, please don’t hesitate to reach out — we’re always happy to help!
Warm regards,
Titan’s Kitchen Team
Quality cookware that never needs to be…
Quality cookware that never needs to be replaced i cannot see the downside especially since there always putting on sales. Will be kitting out my whole kitchen in the near future.
29 września 2026
Opinia niezależna
Odpowiedź od Titan's Kitchen
Hi Rohan,
Thank you so much for the fantastic review! We love hearing that you see your cookware as a long-term investment, and we’re excited to have Titan’s Kitchen become an even bigger part of your kitchen in the future.
If you ever have any questions or need any help, please don’t hesitate to reach out to us — we’re always happy to help!
Warm regards,
Titan’s Kitchen Team
Love this brand- healthiest option in the market!
I have the cutting boards and just ordered the 12 inch pan. Obsessed with the cutting boards and really excited for the pan. Healthiest material on the market!
26 września 2026
Opinia niezależna
Odpowiedź od Titan's Kitchen
Hi Nathalie,
Thank you so much for the wonderful review! Great to hear how much you’re loving your cutting boards, and we hope you’ll love your new pan just as much. It means a lot to have you come back to Titan’s Kitchen for another product!
If you ever have any questions or need any help, please don’t hesitate to reach out to us — we’re always happy to help!
Warm regards,
Titan’s Kitchen Team
Titanium product is the new way forward…
Titanium product is the new way forward for cooking
No more toxins breaking away from continually used teflon coated utensils, also Titanium is lighter and 3x times stronger than steel. Product will look great and modern on the cooker. Waiting with anticipation on delivery JT McPherson
26 września 2026
Opinia niezależna
Odpowiedź od Titan's Kitchen
Hi James,
Thank you for the fantastic review! We’re happy to hear you’re looking forward to making the switch to titanium cookware, and we hope you absolutely love your new pan once it arrives.
If you ever have any questions or need any help along the way, please don’t hesitate to reach out to us — we’re always happy to help!
Warm regards,
Titan’s Kitchen Team
Very poor customer service
Unimpressed with this company. Ordered this for my niece, her partner and their son as a housewarming gift. She'd done some research looking for a good price and landed at this company. I ordered them a pan and spatula. We were visiting them in England (we live in the US) and I placed the order from there. When the pan arrived, there were issues with its quality they were concerned about as well as the lack of guarantee of it being nontoxic. They wanted to return it, so I had them take pictures and sent the return request with all requested info to the support email address 2 weeks after delivery as stipulated on the website. Crickets.
Its been just over a week now, so I forwarded the same email, adding "PLEASE REPLY" to the subject line. I also found a phone number to call, however it was just an automated message stating the "quickest" way to get a response is to email support (!).
UTTERLY TERRIBLE customer service. I would never buy another item from this company.
22 września 2026
Opinia niezależna
Odpowiedź od Titan's Kitchen
Hi Alfred,
We’re very sorry to hear about this experience. Waiting over a week for a response to a return request is not the level of service we aim to provide, and we completely understand your frustration.
We’d really like to look into what happened here, as customer emails should not be going unanswered for this long. Please make sure the original request was sent to support@titanskitchen.com and, if possible, send us another email with your order number and mention this Trustpilot review so our team can locate it immediately.
We also want to reassure you regarding your concern about the cookware itself. Our pans have a pure titanium food-contact surface and contain no PFAS, PFOA, PTFE, or any other type of chemical coatings.
Most importantly, if you are within the applicable return period and would still like to return the order, our team will help you through the return process. Please reach out and we’ll make sure this is properly addressed.
Warm regards,
Titan’s Kitchen Team
Bad customer service.
I have tried to send emails & was told wrong address, called the number in New Mexico no one answered.
21 września 2026
Opinia niezależna
Odpowiedź od Titan's Kitchen
Hi,
We’re sorry to hear you’ve had trouble reaching us. Please double-check that your emails were sent to support@titanskitchen.com, as this is the correct email address for our customer support team. We aim to respond to all inquiries within 24 hours.
Regarding the phone call, it’s possible you reached us outside of our operational hours, which would explain why no one was available to answer at the time.
Please reach out to us again at support@titanskitchen.com with your order details, and our team will be happy to look into this and make sure you receive the help you need.
Warm regards,
Titan’s Kitchen Team
Save your money
Save your money! I got two of these pans as gifts, and followed all instructions for use (being careful to heat before adding oil, and making sure that the oil was heating before adding the food, and flipping only when the product was ready). It was such a pain to have to monitor the pans so closely, and even with all of those measures taken, food still stuck to them! I cooked burgers and onions one time in one pan, and the onions seemed to have somehow oxidized a ring around the pan (the onions were in a ring around the meat that was cooking). To clean the pan, I used a soft sponge after it was cooled a bit, and warm water, and the residue would not come off (and it was only browned food, it wasn't burned). I tried eggs the next day. They didn't seem to stick until after I flipped them. When I went to get them out of the pan, they weren't stuck to the pan, but there was residue that (again) did not rub right off with a soft sponge and warm water and dawn soap. My grocery store pans perform better than these, and I don't have to keep such a close eye on them. I'm glad that I received them as a gift, so I didn't spend my own money on them.
18 września 2026
Opinia niezależna
Odpowiedź od Titan's Kitchen
Hi Madalinea,
Thank you for taking the time to share such detailed feedback. We’re sorry to hear that your first experiences with the pans have been frustrating.
From what you’ve described, it sounds like the cooking temperature was too high. Our cookware transfers heat very efficiently, so it generally requires lower heat than many conventional pans. Excessive heat can cause food to stick more readily and can also cause the discoloration or ring you noticed. The good news is that this type of discoloration is harmless and can be removed.
We’d recommend trying again at a noticeably lower temperature: preheat the pan gently, add a small amount of oil, and then add your food. Once the temperature is right, you shouldn’t need to constantly monitor the pan, and the cooking and cleaning experience should be much easier.
We’d genuinely like to help you get the performance the pans are designed to provide. Please reach out to us at support@titanskitchen.com and our team will be happy to walk you through the cooking method and also help with removing any remaining residue or discoloration.
Warm regards,
Titan’s Kitchen Team
Refund very difficult, clearly no 100 day money back guarantee or Risk Free Trial.
I requested a refund upon receipt of the pan. It was very heavy and the instructions suggested only oils that I do not use in cooking. This is not a pan I would ever use. Unfortunately, to return, I would have to return to the actual manufacturer, who is a Asian manufacturer. They claim it would be a large expense to return this pan and could take months as I am to return overseas, however, this company claims that purchase of this pan is "Risk-Free Trial" and all Orders include a 100-day money-back guarantee. They do not want the pans returned to their New Mexico location in the states, but instead they want you to ship to Asia, which they claim could be $50+. Clearly no customer service is provided here for a very heavy pan that is not American made. This is totally unreasonable and unfair consumer service.
12 września 2026
Opinia niezależna
Odpowiedź od Titan's Kitchen
Hi Ruth,
Thank you for sharing your concerns. We’re sorry to hear that the pan wasn’t the right fit for you.
We would like to clarify that our 100-day money-back guarantee absolutely applies to your order. You are welcome to return the pan within the guarantee period and receive a full refund of the purchase price once the return is received. The guarantee does not mean that return shipping is complimentary, and our return policy states that customers are responsible for return shipping unless there is a product defect.
Our New Mexico address is not a returns warehouse. Returns are therefore sent to a designated return facility, which is why our support team provided you with a different return address.
Regarding the weight, our titanium pan is actually among the lightest cookware options available, especially compared with traditional cast iron and many other heavy-duty pans. Of course, how a pan feels in the hand is personal, and we completely understand if it still feels heavier than you would prefer.
We’d also like to clarify that you are not restricted to only the oils mentioned in the instructions. Those recommendations are provided to help achieve the best cooking performance, but other suitable cooking oils can be used as well.
We’re sorry that the return process has left you disappointed, but we want to reassure you that your 100-day money-back guarantee remains valid and you can return the pan for a full refund of the purchase price. If you need any further help with your return, please reach out to us at support@titanskitchen.com and our team will be happy to assist.
Warm regards,
Titan’s Kitchen Team
Fantastic product
Fantastic product, with great communication from the team
3 września 2026
Opinia niezależna
Odpowiedź od Titan's Kitchen
Hi Perry,
Thank you so much for the review! We’re happy to hear you’re enjoying your Titan’s Kitchen cookware and that you’ve had a great experience with our team as well.
If you ever have any questions or need any help, please don’t hesitate to reach out — we’re always happy to assist.
Warm regards,
Titan’s Kitchen Team
I want to eat good food
I want to eat good food, be healthy & nourishment for my family.
11 września 2026
Opinia niezależna
Odpowiedź od Titan's Kitchen
Hi Belle,
Thank you for your lovely review! Preparing good, nourishing food for the people we care about is exactly what the kitchen should be about. We’re very happy to be part of that for your family.
If you ever have any questions or need any help, please don’t hesitate to reach out — we’re always happy to assist.
Warm regards,
Titan’s Kitchen Team
I WANTED TO TRY THE FRYPAN FOR AGES AND…
I WANTED TO TRY THE FRYPAN FOR AGES AND DECIDED TO GIVE IT A GO, LOVING IT!
11 września 2026
Opinia niezależna
Odpowiedź od Titan's Kitchen
Hi Donna,
Thank you so much for giving us a try! We’re happy to hear you’re already loving your Titan’s Kitchen frypan, especially after having your eye on it for so long. We hope you enjoy many great meals with it!
If you ever have any questions or need any help, please don’t hesitate to reach out — we’re always happy to assist.
Warm regards,
Titan’s Kitchen Team
I feel like I’ve experienced a bait and…
Update: Titan's Kitchen sent several emails and after repeating a number of times, I got a person who understood my concern, BUT since I did not screenshot what happened or order a second pan my word is, apparently, fiction to them. The last email said no one else had ever had an after-purchase offer online. I tried then to stop the order since I'd not received tracking or shipping, but instantly got response that it had been shipped from China. I am looking into how I can refuse the package as I no longer feel I can trust this company.
I feel like I’ve experienced a bait and switch.
I’ve watched the website for months waiting for a sale when I get a notice for sale I look at the website and it’s the same price. It’s been for months when I complained to the company they nicely gave me a 15% discount so I went back on the site and ordered the pan. I want it which they assured me was the lowest price currently available as soon as the order went through and I paid for it then a pop-up offered me the same pan for $30 less. I’m curious why can they not just be straight and honest and give me the lowest price I sent another email telling them how my feelings and asking for a correction or cancel the order but I have not gotten a response to that email
8 września 2026
Opinia niezależna
Odpowiedź od Titan's Kitchen
Hi Delores,
Thank you for bringing this to our attention. We completely understand why seeing a different price after placing your order would be concerning.
We are not currently offering the same pan at a lower price than the sale price listed sitewide. That said, pricing can vary depending on the pan size or specific product option selected, so we’d be happy to look into exactly what you saw.
Could you please email us at support@titanskitchen.com with the details of the offer or a screenshot if you have one? If it turns out the exact same pan was shown to you at a lower price, we’ll be happy to refund the difference. We certainly don’t want you to feel misled.
If you ever have any other questions or need any help, please don’t hesitate to reach out — we’re always happy to assist.
Warm regards,
Titan’s Kitchen Team
Single Mom tight budget game-changer!
As a single Mom on a very tight budget, I started with replacing old cutting boards with titanium loving email discounts, easy ordering and fast free shipping! The boards continue to clean up super well & has opened storage space in my small kitchen. Game-changer as Titan's Kitchen has lessened worry of residual bacterial contamination. Now replacing utensils and pots for more great pricing and it's with confident joy I'm dishing out healthier meals guaranteed free of harmful substances!
The lifetime guarantee truly allows more budget room for confident healthier food choice. Best of all from the beginning through end of my day is guaranteed positive investment for peace of mind serving my kids the best!
10 września 2026
Opinia niezależna
Odpowiedź od Titan's Kitchen
Hi Dee,
Thank you so much for sharing this with us! It means a lot to hear that you’ve been gradually replacing items in your kitchen with Titan’s Kitchen, especially when making every purchase count is important. We’re delighted that you’ve been enjoying your cutting boards and are now adding more pieces to your kitchen.
Thank you for trusting us to be part of the meals you prepare for your family. If you ever have any questions or need any help, please don’t hesitate to reach out — we’re always happy to assist.
Warm regards,
Titan’s Kitchen Team
Much healthier way to prepare my family’s meals
Learning about the healthier way to cook for my family is wonderful! The products are exceptional quality and performance outstanding!!
2 września 2026
Opinia niezależna
Odpowiedź od Titan's Kitchen
Hi Jenny,
Thank you so much for the wonderful review! We’re happy to hear you’re enjoying both the quality and performance of your Titan’s Kitchen cookware, and wish you many healthy meals for you and your family.
If you ever have any questions or need any help, our team is always happy to assist.
Warm regards,
Titan’s Kitchen Team
Informative and easy process
Informative and easy process. Choosing Titanium because we’re fed up with buying frying pans!
5 września 2026
Opinia niezależna
Odpowiedź od Titan's Kitchen
Hi Jessica,
Thank you so much for choosing Titan’s Kitchen! We’re glad you found the process informative and easy, and we hope your new titanium cookware will be something you enjoy using for many years to come.
If you ever have any questions or need any help, our team is always happy to assist.
Warm regards,
Titan’s Kitchen Team
Good pan generally
The frying pan I bought is great quality, works very well in my induction hub and is extremely easy to clean. I just wish the handle was removable as I can't put it under the grill to brown dishes.
1 września 2026
Opinia niezależna
Odpowiedź od Titan's Kitchen
Hi there,
Thank you for sharing your feedback! We’re delighted to hear you’re enjoying the quality of the pan, that it works so well on your induction hob, and that you’re finding it easy to clean.
We also really appreciate your feedback regarding the handle and will keep it in mind as we continue improving our products. If you ever have any questions or need any help, our team is always happy to assist.
P.S. If needed the handle could be screwed off, but we understand this may not be practical with our current design.
Warm regards,
Titan’s Kitchen Team
Pretty pan
Pretty pan, heats up fast. Unfortunately the screws at the handle keep coming loose, hate that I have to tighten them every time. Noticed when cleaning that I had to rescrub again because of food residue. I've used avocado oil to season the pan, but food still sticks. This pan drives me crazy!
2 września 2026
Opinia niezależna
Odpowiedź od Titan's Kitchen
Hi Mark,
Thank you for the feedback. We’re glad you like the look of the pan and how quickly it heats, but the handle screws should not require tightening every time, so please reach out to us at support@titanskitchen.com and our team will be happy to help with that.
Regarding sticking, seasoning is only part of the process — proper preheating and temperature control usually make the biggest difference. Once the pan is properly preheated, adding a small amount of oil or butter before the food can produce much better results.
If you’d like, our support team can also send you some additional cooking instructions to help you get the best results from your pan.
Warm regards,
Titan’s Kitchen Team
I love these pans
I love these pans, this is my second pan. Once I learned the "secret", everything has been beautifully non-stck, and no black flakes in my food anymore! PS: read the instructions for use to find the "secret"!
31 sierpnia 2026
Opinia niezależna
Odpowiedź od Titan's Kitchen
Hi Linda,
We love hearing this — and we love that you’ve discovered the “secret”! 😊 It’s wonderful to hear you’re enjoying beautifully non-stick results and have already come back for a second pan.
For anyone reading, the secret is simple: properly preheat the pan before adding your food, and maintain medium heat.
Thank you for sharing your experience, Linda. If you ever have any questions or need any help, our team is always happy to assist.
Warm regards,
Titan’s Kitchen Team
i'M NOT SURE THIS COMPANY WOULD WANT TO…
i'M NOT SURE THIS COMPANY WOULD WANT TO IMPROVE. THEY USE PHONE NUMBERS THAT AREN'T THEIRS. THEY ACT LIKE THEIR COMPANY IS IN NEW MEXICO. IF YOU HAVE TO RETURN ANYTHING, THEY REQUIRE YOU TO PAY FOR THE RETURN AND IT IS IN EUROPE. THEY ALSO, REFUSE TO RECEIVE THE PRODUCT AT THAT ADDRESS SO PAYPAL WON'T ISSUE THE CREDIT. YOU ARE SCREWED BY THESE CROOKS. THEY ALSO SAY THE PANS ARE NON-STICK BUT EVERYTHING STICKS LIKE CRAZY. HORRIBLE COMPANY AND TERRIBLE PRODUCTS. I'D GIVE THEM A 0 AS A RATING BUT TRUSTPILOT DOESN'T HAVE A ZERO.
31 sierpnia 2026
Opinia niezależna
Odpowiedź od Titan's Kitchen
Hi Greg,
We’re sorry to see that you remain dissatisfied, but we would like to clarify several points raised in your review for those who may see it.
Titan’s Kitchen is a legitimately registered business in New Mexico. The suggestion that we simply “act like” our company is registered there is therefore incorrect.
Regarding returns, customers are able to return eligible products for a full refund in accordance with our published return policy. Return shipping is the customer’s responsibility, and our support team provides the appropriate return instructions and address. We do not refuse returned parcels to prevent customers from receiving refunds.
Regarding sticking, our pans do not rely on a traditional synthetic non-stick coating, but following the simple instructions you will have non-stick performance (as many reviews point out). Proper preheating and following the cooking instructions provided generally makes a significant difference, and our team is always happy to provide additional guidance.
Greg, we understand that you remain unhappy with your experience. If there is still an outstanding issue we can assist with, please reach out to support@titanskitchen.com and our team will be happy to help.
Warm regards,
Titan’s Kitchen Team
The 12 inch pan is more like a 10 inch…
I ordered on Aug 15 and it arrived on the 22 so not bad compared to other reviews.
However, the 12 inch pan is more like a 10 inch wok. Currently working with customer service but it's the largest pan they offer and only provides 10 inches of cooking surface. Not able to replace my hexclad with actually 12 inches of cooking surface. I've taken pictures but can't figure out how to attach. I'll update when I get to the bottom with customer service. So far they only confirmed I received the 12 inch pan and they didn't have a larger one.
I was able to season and cook some eggs on the 30th successfully but only big enough for 2 people at a time vs the 4 advertised for the 12 inch. If I had wanted a 10 inch I'd be happy but I can only imagine the 10 has an 8 inch cooking surface.
After 18 emails with customer service and them really wanting me to take a 20% refund I finally got the return address. "Please find the return address below:
Wu Xi
Building 4, 4th Floor, 58 Baiye Road
Dongguan, Guangdong
523000
China" a quick Google search of that address prompts you to report the fraud to your credit card. We'll see how that goes. I'm giving it two stars so it stands out more from the 1 star and helps more people find it. Would not recommend this company. Update on September 18th 2026
I did promptly get the 20% from titans kitchen as promised and given I did get a product that is usable I only put in for a partial refund with USAA my credit card company and they approved after reviewing my case so in the end with both TK and my CC refund I got $60 back from the $130 spent on a pan that's 2 inches smaller than I expected. It does seem to cook well and I can use it when I'm cooking for myself vs my family or making smaller dishes so as long as it lasts I'll be happy with it for the end price of $70 bucks I wound up having to pay without being charged that to mail it back to China. 13 October 26
25 sierpnia 2026
Opinia niezależna
Odpowiedź od Titan's Kitchen
Hi Alex,
Thank you for sharing your experience and for giving the pan a proper try. We’re glad to hear it arrived promptly and that you were able to season it and successfully cook with it.
We understand your concern regarding the size. Our pan sizes are measured across the full diameter at the top of the pan, which is the standard way frying pan dimensions are specified. Because the sides slope inward toward the base, the flat cooking surface will naturally be smaller than the listed overall diameter.
We appreciate your feedback and understand how the distinction could have been clearer when making your purchase. Our customer service team is already in contact with you and will be happy to continue assisting with any questions or concerns. If you need anything further, please don’t hesitate to reach out.
PS. If you are looking for a bigger size, perhaps our wok pan could be of interest.
Warm regards,
Titan’s Kitchen Team
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