THORPE PARK Resort Recenzje 

Stay away go to Alton towers instead
Do not buy one shot fast track in advance as you will be paying more on top when you get there stayed at the shark hotel that was a mistake room was clean and comfortable but wet with condensation after shower as there are no windows and the condensation lasted all night till the morning

Terrible customer service, armatures are running the show and offer no flexibility even if we were prepared to pay more as appropriate

The choice of rides is excellent from low key thrills to extreme. We liked how close together everything seemed so there wasn’t huge distances to walk between rides maximising our time on the rides. Queues for rides weren’t too bad on the day we went, staff were friendly and helpful. Food choice was fine and as expected, although it might be nice to have some healthy choices.
The only slight negatives were the queues to get through baggage check, the organisation and appearance of this section and the car park was a bit dishevelled. All of this was our first impression but thankfully once inside the amazing rides made up for it! We had a great day out!!

Way too overcrowded! Had no choice but to buy fast track despite already paying Admission fee, 2 rides broke down after spending an hour in queues, must be sheer greed to allow that many people in because they know they will make more then on fast track, people jumping queues also, won't visit again, we were a family of 6 including 6 year old who was celebrating her birthday, very disappointing.
Queues were 60 to 70 mins long and that wasn't in term time.

Terrible experience with customer service, tried to book 10 tickets for my child’s birthday. 1 through club card at checkout t charged me full price ! Then the further 9 using Kellogg vouchers 25 percent off 4 tickets they charged £700 ! Apparently technical issues but it is terrible as you then need to wait 10 days for a refund and no apology or acknowledgement of the distress their service causes and how difficult it is to book. They take your money but very unhelpful and rude to give it back without chasing. All emails I send bounce back to me stating their inbox is full. So so sad and unhappy. Asked to speak to manager was told no.

For weeks/months my daughter was excited to go to Thorpe Park.
It took 45 minutes to even get in and then the queues were so long that they hardly got on any rides - she was soooooo disappointed and I am mad with you Thorpe Park for ruining a kid’s dreams.

You know you are trying to cram too many people in for profit.

Ease of ordering and website all fantastic, car parking close and easy, the problem starts at entrance, awful Que time to have bags searched, ticket scanning after with ease.
Pretty sure every school in England had a school trip today, hundreds of unsupervised children, so many buses I think there was too many , Que times 80 minutes plus, rides shutting all over the place, so far been here 4.5 hrs and achieved 3rides, thinking of just going home but as 3 hour journey the ticket price for family of four does not justify 3 rides! no ques in toilets which is great this is my first and last visit , I’d suggest visits booked in off peak esp in July as I’d expect this is when schools visit , food over priced as usual in theme parks , a much look forward to experience, ruined

This is a Review for the Theme park -

We travelled for four hours, bought the fast track pass for the roller coasters - to find most of them were closed. We managed only 2 rides in exchange for £200 tickets. Plus travel. shocking

I had a great experience. I have a friend who has a medical disability, and on Saw we were supported very well by a worker who I think is called AJ. He was very helpful and kind and was very generous in what he did. I would even go as far to say that he deserves a raise, definitely the best worker there.

There are a number of reasons Thorpe Park have so many 1 star reviews and yet they do absolutely nothing to attempt to improve. Firstly, the park is closed for 5 months of the winter, this would be a perfect opportunity for some much needed maintenence.....A bit of fence paint and grafitti and gum removal would be a start, the same grafitti has in parts for nearly 3 years. When you charge for an experience there is an obligation to deliver that experience and if more than 50% of that experience is undeliverable then redunds must be offered or reduced entrance offered to compensate. Thigs go wrong, rides need to be safe but when members of staff are admitting to the public that the ride closures are due to staff levels and having to run at limited capacity due to sheer numbers overflowing from the queue lines, this is down to sheer greed from the park. 15,000 people is too many. Set a safe limit and then stop selling tickets, everyone would have a better time, queue lines would be tolerable, staff wouldn't get the abuse that they do and you wouldn't keep getting 1 star reviews. Park opened at 10am, plenty of time beforehand to test rides but Saw, Hyperia, Nemesis Inferno and Stealth all delayed until past 11am and Colossus closed, causing mayhem in the remaining few remaining rides that were open. The staff are too inexperienced to deal with complaints and will willingly allow queue jumping, smoking in queues and climbing over barriers rather than challenge the behaviour. The security also do nothing, sure they are happy to puff their chests out in an attempt to look tough buy when they are needed they look the other way. On 3 seperate occasions there were incidents in queues and the QR incident code on the signs in the quere were scanned but never was any staff presence visible. The park simply allows too many people in. It is a small park and and the max capacity of 15,000 guests is far far too many, almost dangerously too many. 15,000 for Alton towers given the size of it's park would be almost forgiveable but for Thorpe Park it is almost impossible to comfortably navigate the park with the sheer number of people and the queues overflow on to the walkways causing chaos. 8000-10,000 people at the absolute max would be forgiveable but greed will not allow this.

Fast Track......For an extra £200 each you could enjoy unlimited Fast Track, but on maximum capacity days the queues are still over an hour in the Fast Track line, please save your money. Don't become a victim of the Fast Track scam when you have already forked out over £50 a ticket and should be able to enjoy the attractions without the need to feel you need to remortgage your house to ride a rollercoaster.

£12 to park....Really??? And to park on tire destroying gravel!! More greed!! Merlin are a sham of a company ran by a need to get richer at the compromise of safety and security of it's customers with little to no control in the parks that are ran and supervised by school leavers and summer job hunters who think it'll be cool to work at a Theme Park but have absolutely zero control over the people that decide to set their own rules on the day.....And Thorpe Park claims that it prides itself on being a safe space. Try telling that to the man we saw in the queue to Hyperia who challenged a woman gor allowing her kids to jump over 2 barriers in in front of people who had already been queing an hour. Having an entire family threatening you for challenging what's right is not right and you allow this, your staff allow this.

1.8 stars.....This is shameful. Supposedly the best Theme Park in the UK and 1.8 stars. But even at 1.8 stars they are laughing all the way to the bank. Well I hope they enjoy it while it lasts because a storm is coming in the way of another park that will show them how it's done safely, properly and with maximum satisfaction from it's customers.

At the resort right now. The most popular and thrilling rides are closed! Hyperia, Stealth, Saw and Collossus.
Appalling!

customer services couldnt help me with my charging bank that wasn’t working. I spent an hour and a half sorting it out to not get my money taken, just to not get my deposit back despite returning it back after 1hour

My vehicle is registered at Thorpe Park, I drive in the other day and used the facility I was charged for £4.80 on my card although I never purchased anything. Instead of such a big company apologising and giving me the £4.80 back they have kicked up a fuss. Be aware Buying Merlin annual passes and Thorpe Park tickets all seems a scam

My family of 5 attended Thorpe Park on Saturday 31/05/2025. Multiple rides broken down, no communication from staff, was in park for 3 1/2 hours and didn't get on a single ride. We just wanted to go home but after approaching guest services was told that no one on site can do a refund. We left early having raised a complaint with customer services, sadly customer services keep offering "62% off gate tickets", which are were only £2.50 cheaper than our advanced tickets. Thorpe Parks answer to the worst day at a theme park ever is to try and get another £125 out of me. I will never be going to Merlin theme parks again!

This was my 2nd time visiting Thorpe park this year.
On my first occasion I had to highlight some concerns with behaviour of other guests and staff and was offered discounted tickets to return. I returned and had a great day in the park itself.

However upon leaving the car park, I heard a stone in my tyre. I naturally assumed it was just in the tread of the tyre and would dislodge as I drove off. A mile or so down the road my tyre was completely flat and the stone that I thought was in my tread, had actually pierced the tyre completely. Being 100 miles from home I had no option but to pay £260 for a new tyre in order to get home.
I emailed through to customer services in the hope that we could sort something out. I proved that the stone was from their car park, issued pictures of the stone which was the sharpest stone I’d ever seen and asked what could be done. Initially I was told that the park only accepted damage caused by the park or their staff. When I provided the evidence of it being the park as the car park is gravel, the next person advised that they took no responsibility and I would have had to speak to staff. I explained why I didn’t speak to staff but in checking the CCTV you would see me stop to hear the stone.
I was met with the least customer service response I’ve ever received. No offer of compensation, no apology, nothing.

Having had issues twice on my visits, I don’t think I would recommend the park to anyone and would urge you to take caution on where you park, especially given that you pay for the car park on site.

Thorpe Park have stolen my husbands mobile phone. I have cancer so he needs it back. The incompetent idiots won't return it😢

Only letting elite pass people on for 20 mins. 35 min queue have been 50 because of ONLY letting the queue jump passes on. I have paid good money and I'm equally entitled to go on the rides.
Update 1hr waiting they let 47 pass holder to the front of the queue before letting 1 nonplussed holder through. More rubbish from the park of jokes... been in a 10 min queue for 45 mins. Now the rides is broken with people on it and message is that there will be a short delay no apology or update from the staff.. Poorly managed.
Staff in the booth look happy, laughing away.
And finally got stuck on SAW for 20min. Also no apologies.

I had a cancer diagnosis in January 2025. Major DIEP flap reconstruction after mastectomy surgery 7 weeks ago. I just spoke to Thorpe park and asked if they could give me a free pass so I can take my son and his 3 friends for his birthday. I said that i will only be able to sit in a cafe for the day as medically not allowed on any rides. It's a huge thing fro me to drive the boys from Somerset as it is! Offered to share my medical notes etc as proof. Also, explained that I only want a pass for myself and will be paying for 4 teenagers.
Unbelieveably, they came back with a 'no'. If it wasn't for the fact that it's my son's birthday party (a kid that has gone through hell of late), i would NEVER be going to, and giving my money to this place. UNBELIEVABLE.

The stay at the shark cabins was awful they are just small shipping containers and you are all on top of each other. The ladder to the bunk beds is right next to the double bed and it’s dangerous if you get up in the night and trip over it. Kids can’t even sit up in these beds unless there very young. The shower literally steams the whole place up and makes everything wet and the reception staff are rude. We couldn’t get in our room so went to them for help and literally got told to stand to the side while they served other people before they got a screwdriver to change the batteries in the door all this after the parks shut. The bed sheets were disgusting and had yellow stains on and you make a complaint and there not interested.

terrible experience we stayed at the shark cabins and were told we could order food in, were not told that the security would then take all the food out of the bag while ripping the bag to search it, which meant we then had to walk back to the cabins with hot food trays without a bag.
the staff are terrible with the exception of the breakfast staff at the Vibe they went above and beyond to help everyone.
everytime you go to your car or go out to get food you and your bags get searched and they dont take care while doing it either.
when staying at the shark cabins you get told the bonus is that you are able to be at the front of the queues as your already in the park, what they also dont tell you is that you need to leave the main park to go and join a queue to get your RAP card and then you have to queue up to get back into the park so your well behind the others in the queues already.
bottle of water £4, pint of lager £7.50, Chips £7 and if you want a small hand of cheese thats an extra £3. what a joke
drove 600 mile round trip for this never again much rather go to Alton Towers