THORPE PARK Resort Recenzje 

Very disappointed
Had unlimited photos which didn't work.
Was told by a couple of the people at the photo booth to contact via email and they will sort out. Visited on the 5th August 2025. Till date have not responded.
First tried passing me to pomvom who passed me back to thorpe park. This went on for a while. They then sent me pictures of someone with a different case ID. I now have pictures of someone else.
Thorpe are now refusing me my refund or any arrangement.

If things fail to progress will have mo option but to use the photos that are not mine on social media. I also have the third parties email so I will email and inform of thorpe parks mistakes and let them know where there photos will be found. Sorry tk that person but someone needs to hold thorpe park to account.
If I am charged for photos then that makes me rightful owner and I do as I please

Purchased 3 tickets and 3 fast passes for my son and friends to attend Thorpe Park for his birthday. After spending 45 minutes queuing, they managed 3 rides before the park was closed due to the weather. Apparently we can rebook the general entry for free but have to pay another £195 for the fast passes again?! Scandalous!

Save your money, don't go!!
Went on Saturday, 2 X teenagers and myself and friend.
We thought we were going for Freight night, as stated on the tickets, but turns out that you have to book the Mazes separately. Not explained very well on the website.
We then go to Customer services to see if we can book the Mazes. We were given two time, 3 or 6, the Teenagers opted for 6. We bought the tickets over the counter for a further £10 each so total of £80.
We then went to cue for the rides. The cues were unbelievable, never experienced anything like it, then when we were getting close to the front, there would be an announcement to say that the ride had been closed due to the wind. This happened at least 6 times.
At about half 1 we decided to go home and claim the weather guarantee, and come back another day.
You do not get to pick the day that you come back. You have to click a QR code and then Thorpe Park will realise dates that you can come back.
We then asked about our Freight night passes, to be told that these were non-refundable. We asked if we could change the times to 3 instead of 6, again met with no, but advised to go to the maze at 3 and we may be let in.
We hung around until 3, walked to the first maze, and the cue was horrendous, obviously everyone had the same idea. We spoke to a member of staff, who advised that we had no hope of getting in early.
So, left with 3 hours to kill, with nothing to do as all rides closed, we went back to Customer services, who flatly refused to refund the freight night maze tickets, even when we explained that no rides were on, and we had nothing to do for 3 hours!!!
We spent 4 hours at Thorpe Park, did not go on one ride, and £80 lighter!!!

Shocking experience, it was windy so rides were closing an opening bought 5 fast passes to get to the front of a queue to ride something all day. We didn’t make it staff, including Jade the duty manager couldn’t have been less helpful, rude hiding behind T&C’s a total of £200 lighter for a terrible day for my daughters birthday and not one smile from staff, a deeply sad culture and experience. James

I have never experienced queues for rides like I have at this theme park. Save your money and go elsewhere

My marriage has just broken down and I’m homeless and this place won’t let me have a refund or even allow me to use my tickets next year. The tickets were for us and her children, she doesn’t want to go and therefore the children won’t be going but I m allowed to take someone else instead (very thoughtful) the last thing I want to do right now is go to a theme park. Utterly disgusting.

I got food poisoning from the pizza buffet from eating there paster and pizza! I was really sick and had all the classic signs of food poisoning! It’s completely disgusting to not cook food properly and to not have food hygiene! You can’t get me and other people ill! Food poisoning can have serious consequences! Sort your food hygiene out and cook the food properly. Stop serving food that’s unsafe to eat!! SORT IT OUT Thorpe Park!

Everything, from the entrance and back as I have a special in need child and didn’t gave me an access card because I didn’t pre-book despite I bought 4 tickets even for me I didn’t know I can get it for free. But here the staff are unhelpful and don’t care about children with needs they send me from one station to another and not helped at all. My 3 children and I just walked in a bit and left because my autistic non verbal child cannot wait in the queue and the queue are minimum 60 minutes waiting time. So very unprofessional do book everything in advance otherwise you loose everything tickets poor children crying they are not helpful at all. THE WORST PARK EVER AND ADVISING NOT TO VISIT THIS PARK.

So upon arriving it was fine and staff helpful until the point my children went to go on vortex , there was an issue with the ride so ended up closing to see what was happening but by that time my sons rap card had been signed off and timed out , I asked the man if he can amend this to which he put a line through it and said that would be absolutely fine to use on another ride , so over the hyperia they went to be told it was timed out and looked like we crossed it out so wouldnt accept the card he then said well its near the end of the day so I am going to throw it away anyway so not only didnt they have the vortex slot but the card was no longer get in my sons possession which I find poor with the lack of communication I was more than happy for him to radio through to get it verified but nope he wasnt having none of it . I am upset by the way the situation was handled because I knew deep down I wasnt lying but made out to feel as if I was when he questioned me about the line going through the ride time on the card . Imagine having the card and then having it timed out and being told cam use it on another ride instead because the previous ride had issues so had to close it then to get told cant accept it . I means wow if this is how they handle the situation I won't bother next time as its not cheap paying for a big family to gain access to the park and then this happens

first bad impression was carpark. i have shown to park close to bushes where ground was not maintained and overgrowing. on return to car found that people decided to relieve themselves next and on to my car. and had to pay £12 for this

Wouldn’t bother! Queues were around 1.5-2hours per ride (all rollercoasters.) Even smaller rides were an hour! Fast track is £15-£20 PER RIDE!! Even then there are still queues. A absolute rip off. We were there all day and managed to get on 3 rides. Whole place looks run down and old fashioned . Needs a serious revamp! Horrendous super loud music playing everywhere. The crowds were just ridiculous. Far too many people let in. Some rides weren’t even working! Would never return.

I was unable to attend the day of booking and notified customer services who explained that a refund was not possible but will reschedule our visit.
Unfortunately due to mitigating circumstances out of our control we could not attend before the cut off date.. We paid a lot of money for the tickets and spoke to customer contact manager Mia who has said case closed and refused to escalate yo anyone senior to look into my case as said it ends with me no one above me can reverse my decision... Extremely disappointing service considering we as a family have attended this park twice yearly for the last 30 years.

Shocking customer service policy on refunds. Have managed to book twice for same day. Contacted them as this was an honest mistake. Zero refund on the cheaper booking (added some fast track to second booking). I’m down £160 and the only option is to move the date. I’ve never been before so it had better blow my mind it’s that great to justify a second visit. Really upset about it as it’s a birthday treat and that’s the fuel and snack money gone. Are they in financial trouble or just terrible with helping customers. If I purely wanted to cancel I could understand their stance. Poor and won’t bother with any Merlin attractions again.

Still the best park in uk. But nowhere near enough priority given to fast track passes. The point of entry for the price paid should be at the front of the queue in every ride. Not 3/4 the way up the queue. You are nearly paying a full park entrance. Come on. It needs to be given its moneys worth. Also when a park opens. The rides should be open. Not 1 hour later. That seems like a ploy to sell more fast passes. Then the rides suddenly open.

Im broken today. Got a stiff neck n brouses from saw ride,damn there worth it though. I'd go back tomorrow. Was truly amazing day felt so safe. Full airport style security to entre park. Each ride felt securely fitted . Lots of security staff. But so chilled and ques were very quick. Even had multiple water refill and sun screen stops and misted fans all around the park. They definitely went all out . So much to do for all ages plus 5. I'd misread the option to collect an accessible ride pass and was refused one but it wasn't a huge issue at all. I managed as ques were no longer than 30 mins max and having option to fill water bottle and sit under a misted fan was something this park has definitely done right. The safety aspect was priority for me. It's not an old out dated park. It's full of safety first aspects that made our time here so stress free. On hot days,do the water rides first so your cooled throughout the day with damp clothes. Take a refillable water bottle and sun hat or cap. The mini beach area was also a very welcomed and enjoyed area. This theme park is faultless and 5star in my opinion.

Appalling - Do not buy one shot rides. I did this for hyperia. It took money then would not down load ticket! Had to walk to office and asked for refund as no tickets whilst I left kids in queue - took over hour in office speaking with Aidan who was on phone to manager. I explained situation and answer is we don’t do refunds… I explained I hadn’t received the tickets despite an order number and money showing as taken. Answer is no refunds… this is completely in breach of consumer credit act. I spoke to bank who have stated they will secure refund as I haven’t received what I paid for. This is an appalling way to treat visitors. Spend your money anywhere but here.

I have been here quite a few times and whether it be quiet or busy, I have enjoyed myself fully. The rides are amazing and even when there's issues with rides, the staff here are great at informing the public and are great at getting everything back into working order. The number one reason I'd say to visit is....

You can't get lost at Thorpe! 😆😆😆

Harassing staff and bullying culture of staff and employees for 0 reason,what happened is that I have a child who is disabled who suffered from brain cancer and has absent seizures and summarise are too aggressive in terms of how they throw your head around for instance colossus, so I didn’t know about some of these rides tonight, went through because she has a ride access pass so it’s difficult for her to walk as she has right side weakness like within a stroke, we approached a ride and went up with the intention of going on the right, but asked that there’s a party of three me and my daughter and my son and my son was going to gauge what the ride was like to let us know if it was safe for my daughter to use it and not have her head shaking around and possibly cause her a seizure they then said that despite having the need for step free access that because my son wasn’t the one who is on the access pass that we should all have to queue up and obviously my son isn’t gonna queue up on his own because he’s a 12-year-old child, and obviously he’s with his family and he’s not with anybody else and they just expect him to queue up on his own and we are together and all I was asking is if my son could go to just see if it was safe for my daughter to be able to go on because once the ride starts you can’t put your hand up and say that this is hitting my head really hard and I need to get off, then proceeded to take their paper card and not return it to us, because of all of the goings on with this, where a member of staff said no, and then other members of staff said yes that’s fine, let him go on and my son did go on and discovered that his head was been thrown around and it wasn’t going to be suitable for his sister so that point we left and they did not return us our access past we went to another ride and we went on a few other rides and then we got to a particular ride that they let us wait 20 or 30 minutes in the queue without asking us or demanding this access part. Then they let us into the area just before you go onto the ride and at that point start demanding. Where is this access pass I said that I don’t have it I don’t know where it is and I said can you get us a new one and they refuse to get us a new one. They said that if he said he would get us a new one, but then said that I should move to the side and wait for it even though they could literally call accessibility and see when we last went on the ride to know that first of all the access passes valid and that we haven’t been on the ride in the times between rides have been sufficient , but that was not what he chose to do. He chose to call security. They came threatening us harassing us telling us that we’re stopping the ride. We’ve caused all of this and it’s awful. I’m like this is ridiculous you can see that my child is generated disabled not only had the wristband but you can literally see the scar from brain surgery. I mean what do you need to see but I get it they want to go by procedure. They want the book stamped but that’s for them to 1st of all the system wasn’t working as it should be that day, which they admitted to me in the office, saying that we have a card that you can scan which is what I experienced when I went to Chesington, but these people they don’t have that instead they have a card, even though they have a bunch of rides where you get soaking wet and all your belongings will get soaking wet, so I don’t understand how they expect you to always have access to this little piece of paper that’s easily lost that nobody considered my situation my daughters situation in terms of her being able to walk when they’re like I’ll just go down to get services and get a new one. I’m like I can’t do that. Can you get us a new one then they refuse then they called security then he said because I didn’t leave the area where they had put me and I didn’t go there to be moved from pillar to post, and after my daughter can barely stand at that point because she had been standing for 20 minutes, even though this is supposed to be the step free access and the fast disabled access pass then we still had to wait 20 minutes and that was just to get into the area that you wait for the next ride if they had asked us when we had approached that queue in terms of our card then they had would’ve had enough time to ask somebody to go and get it they didn’t do that and then once they let us in then they start saying that we have to leave the area to let other people ride because they haven’t asked us for it As opposed to let us in the area and then now tell us to leave like we’ve done something wrong when we are genuinely a party with a disabled child who has an access who isn’t abusing waiting times and they just ruined our whole experience. Then I had threatening managers and staff members that were just ignorant and belligerent, refused to understand and comprehend all they were doing was trying to at any cost claim we were wrong for not leaving the queue.

I genuinely can’t believe how much we spent over £800 for what turned out to be a completely underwhelming and frustrating day. Between entry fees, fast passes, and parking, the price was nothing short of extortionate. And for what? A park that feels like it’s coasting off its former glory.

Several rides were closed with no clear explanation. Staff barely acknowledged fast passes so why bother selling them? The place looks tired, run-down, and honestly a bit sad. Peeling paint, closed concessions, and a general air of neglect.

And here’s a fun one: finding a hot drink felt like a mission from a dystopian survival game. When we finally tracked down a shop advertising hot chocolate, the staff said, “Sorry, no cups.” How does that even happen at a major theme park?

Oh, and of course ride photos are extra. Because after charging hundreds of pounds, you still want to squeeze a few more quid out of us.

Overall? It felt like a con. We left cold, caffeine-deprived, and seriously unimpressed. Won’t be back, and wouldn’t recommend.

fit about 2 rides in