THORPE PARK Resort Recenzje 

Please see my more in depth review on trip advisor I'm SelMG on there because I don't understand the bad reviews, we had an amazing time yesterday, managed ALL the roller coasters apart from Stealth which we knew was closed. The staff were largely very cheerful, you always get a few who just choose not to smile, thier choice really, we had the pleasure of Tommy and a colleague from VIP area first thing and they honestly made our day one which we will never forget!!
Hyperia is something else, everyone should experience it, The Swarm was one of my favorite rides, we were there all day and can't wait to return.

Disappointed with Security, Ride Operations, and Discrimination at the Park

Our visit started on a bad note when security stopped my friend at the entrance, wrongly assuming he had drugs — which was absolutely not the case. It was an unfair and humiliating experience right from the beginning.

We arrived very early to avoid queues, but were still met with unprofessional behavior.

After entering, I went on a few rides like Nemesis and Saw with no issues. However, when I tried Samurai, although I fit into the test seat with no problems, the ride operator didn’t even attempt to secure the restraint and told me to get off. He later admitted he could have used the sensor to confirm the fit, but chose not to — a lazy and dismissive response that left me feeling unfairly targeted.

At The Swarm, I was told I couldn’t ride despite having ridden it last year at a heavier weight. The restraint had locked, but the ride host — who was significantly shorter than me — couldn’t secure the seatbelt. It felt more like a physical mismatch than a real safety concern. The same thing happened on Vortex: the test seat gave me the green light, yet I was still told I couldn’t ride. Strangely, I had no problems at all on Rush or Quantum.

After lunch, we continued with our day and queued for Detonator. Shockingly, security approached and dragged us off the ride in front of everyone, claiming two of my friends were drunk and had drugs. This was completely false. They were strip-searched and humiliated, made to feel small and embarrassed in public. Meanwhile, other guests who were clearly intoxicated were still being served alcohol freely without issue.

We spent over £700 on this visit, only to be treated with suspicion, shamed, and discriminated against. From the moment we arrived, it felt like security and some staff had a personal issue with us.

This park claims to offer a welcoming and inclusive experience — but our experience was the complete opposite. I strongly advise others to think twice before visiting. No one should have to feel degraded, embarrassed, or unfairly judged in a place meant for enjoyment.

I got turned away from the Toller coasters for having the wrong body shape 6ft 3 and 19.5 stone
Too big for the rides.
Not impressed as unable to use the 6 fast track rides we paid for as my teenage daughter won't do the rides alone.
Booked an overnight stay and will not be returning

Very incompetent security. Was being scrutinised for smoking my medication at my house in the morningwhich I’m legally perscribed.I did not come with it but was still denied entry and refused a refund on my girlfriends birthday. I will never be coming back to this place again. It’s sad because I used to enjoy this place growing up but sadly can’t due to incompetent staff especially the security manager.

I would have rated this park 0!
Thorpe Park somehow became a festation a wider societal issues, whereby rude igorant people walk around and do as they wish with weak security who scared of their own shadows.
My teen daughter was insulted by a plump middle aged women -white- who shamelessly dragged her shocked primary aged child with her whilst kicking down the toilet door where my daughter went into. Have to say there was other cubicles available but for her ‘she’ somehow thought it is her right to decide who goes where when nature calls. Disgusting illiterate women could not find words to explain her actions and choose to walk away, once she relived the stress of her day on an innocent teen- whilst security guard scooped his head back and watched!! Police should have been called it is absolutely unacceptable behavior!!!

Hyperia was getting stuck on its lift hill and all the people with a fast track was getting on there was like 2 people from the normal que geting on at a time thorp park needs to make the sistem more fair let a few fast track on at a time might fix this problem

Had a good day wait times low, all rides except samurai running, had such a good day think the weather helped.
Got to ride stealth,saw and hyperia twice.

The rides were honestly overall amazing although i went a while ago i still recall all of the super things like most of the staff were really funny and kind but the queue...not so great ,took quite a long time but i think its worth it when you finally go on the ride. Some were scary ,some not so scary and also i dont think the height limit were the most appropriate thing but oh well. Great! 3 stars

We went here on opening day March 28th 2025; what a disappointment. Most of the rides were out of order for longer than an hour, most notably Hyperia. Throughout the day Saw, Colossus, Walking Dead and The Swarm were consistently closed. In the queue for The Swarm the ride shut down with no explanation. The person operating the ride in the booth was clearly frustrated at her colleagues and was gesturing out of the window. The colleagues on the ground had no idea what was going on and would not communicate with the customers on what was happening, it was like they wanted to keep whatever happened a secret. The ride eventually reopened for one turn, then immediately closed again. The whole park in effect appears run by juniors with no management understanding or confidence.

Hyperia broke down several times and then permanently, one train was stuck sticking out of the loading dock (if that’s what you call it) and the other was stuck behind it, outside of the dock full of passengers who couldn’t get off for a long time. Colossus broke down while going up the track, people had to be evacuated from the ride at height. The Walking Dead, when it eventually opened, what can I say, what an absolutely awful, hashed together experience that was along the same lines as a fairground ghost train from 1996. If you like Halloween props from PoundLand, you’ll love this.

The park in general hasn’t changed in 20yrs. It looks like the owners have lost the love for it and it’s just a money grab now where they know people will come regardless. The themed lands look dirty, worn out and the magic has gone. The themed music in the lands was non-existent or low volume, there were no props, there were no people employed by the park there to increase the experience. At entry of around £50 per person, plus a parking charge, plus extortion for frozen cooked food, I can’t see any of it being invested back.

Due to only being able to get on about 3 rides all day, we requested a Return Guarantee so we may change our view of the park at a later date and hope that this day was just a rare disappointment but, the person we have emailed has been abrupt and is refusing this, which contradicts the Return Guarantee, and clearly is not worth the paper it’s written on. Unfortunately this just backs up that this place is a cash grab, no customer experience, no customer satisfaction.

Sad as this place used to be great.

Awful and unfair customer service..
My daughter went there for her birthday and could not get on rides for to them constantly being shut down.. they would not even offer a ONE ride fast track to a ride she queued for hours only to end up not getting on! We travelled hrs to ride a particular ride and they won't rectify it. I'm disgusted in their responses. Don't waste your time.. go to Alton towers!

The rides are brilliant but very unreliabe as collossus and hyperia both shut while I was waiting in the queue for over 40 min which turned out to ruin my day

Thorpe park is a great day out for all the family, I have had great times visiting Thorpe park, has a merlin pass holder i get to experience the joys of merlin owned attractions and I'm never disappointed I always have a great time here, queue can be long but the experience of the rides are well worth it.

Crap and ride availability crap. 4 major rides down most the day and other rides all over 90 mins

It's honestly just a waste of time going there, I paid £120 on skip the line tickets because the queue times are just so astronomically long with general tickets that you queue up to an hour for the most basic rides even. We had winds during our day there so lost some hours waiting for rides to reopen, meaning I only used my skip the line tickets twice, knowing fully well without any ride closures I would have used all 5 skip the line passes I had. General tickets are refunded if there are ride closures for you to return another day, but you cannot do that with the skip the line tickets even though you end up paying 2x more for a ticket. There's no point in going without skip the line unless you want to wait hours on end.

All the rides are amazing, food is decent but in my opinion saw the ride needs some retrack work as it can be a bit rough

Fright night experience..
70 minutes just to get through the entrance gate.
Advertised queue time for hyperia 2 hours..
Actual wait time 3 hours 30 minutes..
Mass over sell of fast track tickets meaning regular queue line or as Merlin would view us the unimportant people had to wait a unfair amount of time for every ride..
So in a 11+ hour day we managed to get onto 6 rides..
Stealth queue line absolute stink of weed..
3 tickets - £120 with food, drinks and parking £200 day and only gesture of good will offered a free car park ticket for a future visit..
We won't be visiting again
MERLIN YOU ARE A UTTER DISGRACE
Case #12186080 Shove your car park ticket offer. Learn to value your visitors

I booked a trip for 2 adults with my partner and we waited in the queue for hours just to get in and by the time we were in , we had to wait again to get on the rides as the queues were long as well

Some of the rides were broken - a waste of money and time

Very long queues. Broken down rides. Fixed, then broken. All through the day. Far too expensive for the very poor standard of service. Would not recommend to anyone.

We stayed at the hotel and having a room inside the park was brilliant even though it was the smallest hotel room I have ever seen in my life. We were extremely cramped with two people, I can't imagine an entire family having to stay in one of these. And the bathroom was a small shower with a toilet in it so we were unable to use the shower at all. I would really not recommend staying there if you want to be comfortable.

The park itself is very impressive and the few rides we got to try out were incredible. However, we could only get on rides first thing in the morning. The rest of the day the park was completely overcrowded with lines of 2-3 hours for a single ride. And there is very little else going on in the park, like shows or smaller rides, for a break from waiting in the insane lines for the big rides. So I think a day here would be a pretty disappointing experience for anyone.

But for those with a disability, their approach is pretty criminal. My daughter is autistic and unable to be confined in long lines. We have been to theme parks in several different countries and, while they have some different approaches, they have generally been extremely accommodating and we have been able to really enjoy those trips. So I checked and saw that Thorpe Park had a "Ride Access Pass"; we had to fill out some applications, etc. but received a confirmation of the Ride Access and booked flights and a hotel stay at the park.

When we arrived, we found out that, yes, we were approved for a "Ride Access Pass ID" - but this only allows us to pre-book a "Ride Access Pass" which is needed to use the disability lines at the park on the day you are there. Oh, and apparently there are no "Ride Access Passes" available for ANY day in 2024 OR 2025! The reason for this is that Thorpe Park does not want too many disabled people enjoying their park.

This was pretty disgusting in and of itself but the reason for this became apparent later in the day when we realized that the "Ride Access" and the "Fast Pass" share the same lines. Can you guess if the Fast Pass was available for purchase? Of course it was! They seem to have unlimited Fast Passes available so the message is pretty clear. Feel free to come if you're disabled, but pay us even more money if you want to manage your disability.

The people that run this company clearly do not understand disability access - or they just don't care and are driven solely by greed. Either way, they should have a clear disclaimer on their website that they are NOT accessibility friendly. I will make sure to tell this to everyone I know and I will avoid any Merlin parks in the future.

My first visit. What a rundown overpriced cesspit. Parts of the place looked quite derelict or abandoned. £42 per fright night ticket + £24 per person for fright night mazes (why are they not included in the entry price?) then £12 to park? £4.75 for a small coffee? Rides I can't comment on as I was wasn't willing to queue for half our visit to go on just one. 270min wait for the one I would have gone on! Overall what an awful experience. Never again.