I recently purchased a dress from The Serenity's Clothing, and I loved how it looked on me! Fashion is one of my favorite ways to express my personality and confidence, so I was excited to share photo... Zobacz więcej
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Just wanted to leave a stella review for the Serenity company. This is the 4th Aurelia faux fur jacket ive ordered. And in my opinion they are excellent quality, the fit is on point, one downside fo... Zobacz więcej
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Ordered two items one came they other had a problem,wrong postcode,my fault I think auto correct and didn’t notice Emails sent,all courtesley answered,kept in touch answering all emails Finally re... Zobacz więcej
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Bought a jacket wanted to return it as cheap nasty quality , no refund only a credit note , got another item as had no choice , got a horrible polyester dress , very poor quality , so out pocket £60 .... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Theserenitys – Fashion with Elegance and Comfort At Theserenitys, we believe fashion should be both stylish and effortless. Our collections are designed to bring timeless elegance, everyday comfort, and a touch of confidence to your wardrobe. From chic dresses to versatile pieces, every item is carefully selected to reflect the latest trends while ensuring quality and affordability. We are passionate about providing our customers with a seamless shopping experience, fast support, and fashion that inspires confidence in every occasion
Dane kontaktowe
Zjednoczone Królestwo
- theserenitys.com
4,0
Dobra
48 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 88% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I ordered a faux jacket online
I ordered a faux jacket online. Arrived in a reasonable amount of time. The quality of the jacket was good but the arms were way too short. Emailed the next day asking fir a returns address and refund. The reply was very quick but they were not offering a refund, only a store credit or exchange to a bigger size. No.pont in an exchange as the jacket fitted but the arms too short and I would have ended up with a jacket too big. A credit note is of no use as I would probably never use them again and asked for a refund which you are entitled to if bought online and returned within 14 days. 3 times I have messaged now and they are still refusing a refund.
7 stycznia 2026
Opinia niezależna
Odpowiedź od Theserenitys
Hi there,
Thank you for taking the time to share your experience — we genuinely appreciate the feedback.
We’re glad to hear the jacket arrived promptly and that you were happy with the overall quality. Regarding the return request, we’d like to clarify this point for transparency.
Under UK consumer law, a refund is required if an item is faulty, damaged, or not as described. In this case, the jacket received was correct, unworn, and matched the product description and size ordered. Sleeve length and fit preference, while understandably frustrating, are considered fit-related preferences, not a fault.
As clearly stated in our returns policy at the time of purchase, we therefore offer an exchange or store credit for size or fit issues, rather than a refund. This is why our team offered alternative solutions to try to resolve the situation fairly.
We always aim to respond promptly and respectfully, and we’re sorry if the outcome wasn’t what you hoped for. If you’d like to discuss an exchange option further or need assistance choosing an alternative item using the credit, our support team is still happy to help.
Kind regards,
I ordered a black Airelia Faux jacket
I ordered a black Airelia Faux jacket. Took a while to arrive but super happy with it. I then order another black jacket for my daughter for her birthday in January. Also ordered the burgundy one for myself. When sending notification that they were shipped, I noticed they were both Taupe so wrong colours. I contacted Hayley in their Service Dept who was most apologetic, and confirmed this would be sorted out. I've returned one Taupe Jacket, (I haven't received the other one yet). Once I receive my refund, I will definitely reorder. The customer service were quick at responding to my emails. Despite everything I love the quality of my current black jacket. So I hopefully will receive the other black and burgundy jackets soon.
18 grudnia 2025
Opinia niezależna
My jacket arrived today after a short…
My jacket arrived today after a short wait and Ur was well worth waiting for.
It's good quality.
Nice warm feel lining.
fit is perfect. Looks absolutely amazing on. It's just like the one you see on the page.
I will definitely be ordering again
6 stycznia 2026
Opinia niezależna
Odpowiedź od Theserenitys
Hi Christine,
Thank you so much for taking the time to leave such a lovely review ⭐️
We’re so happy to hear that the jacket was worth the wait and that you love the quality, fit, and warmth — it really means a lot to us.
Knowing it looks just as you expected is exactly what we aim for. We truly appreciate your support and can’t wait to welcome you back again soon 💛
I bought a dress for my wife and she…
I bought a dress for my wife and she lives it, great quality, thank you serenity
2 stycznia 2026
Opinia niezależna
Very happy
I am very happy with my jackets. They took a little while to arrive but fit great, true to size. I couldn’t decide on the colour so bought the cream and the light brown. They are very warm and look great with a pair of jeans or with a dressy outfit. Would recommend.
30 grudnia 2025
Opinia niezależna
I bought the cream fur jacket and it's…
I bought the cream fur jacket and it's absolutely gorgeous. I think i will order the black also.
25 grudnia 2025
Opinia niezależna
Easy ordering process and smooth…
Easy ordering process and smooth delivery. The clothing feels well made and comfortable
10 grudnia 2025
Opinia niezależna
I was a bit unsure at first but the…
I was a bit unsure at first but the quality really surprised me
Looks expensive and fits perfectly
25 grudnia 2025
Opinia niezależna
I don’t usually buy stuff randomly on…
I don’t usually buy stuff randomly on the internet,but I really liked this jacket when I saw it.Took a while to arrive.It came yesterday and I’m thrilled with it.Im a size 18 and the XL fits perfectly.It’s a beautiful jacket for a very good price.
23 grudnia 2025
Opinia niezależna
Odpowiedź od Theserenitys
Hi Tracy,
Thank you so much for this wonderful 5-star review! ❤️
We’re absolutely delighted to hear that you loved your jacket and that it arrived exactly as pictured — that means a lot to us.
Thank you as well for your patience while it was on back order. It truly makes us happy to know it was worth the wait. Our team works hard to provide responsive, kind support, so your words really made our day!
We can’t wait to help you again, and we appreciate you choosing Serenity Shop.
Thank you for being such a fantastic customer! 💛
Warmest regards,
Beautiful jacket thankyou …
I ordered my jacket Dec 4th and didn’t think I would have it, was worried about it.
But it’s arrived and it’s exactly as described beautiful perfect fit thankyou so much xx
22 grudnia 2025
Opinia niezależna
Odpowiedź od Theserenitys
Hi Hazel,
Thank you SO much for this wonderful 5-star review! ❤️
We’re absolutely delighted to hear that you loved your jacket and that it arrived exactly as pictured — that means a lot to us.
Thank you as well for your patience while it was on back order. It truly makes us happy to know it was worth the wait. Our team works hard to provide responsive, kind support, so your words really made our day!
We can’t wait to help you again, and we appreciate you choosing Serenity Shop.
Thank you for being such a fantastic customer! 💛
Warmest regards,
Serenity Shop Team
Aurelia Faux Fur Jacket
Good communication, beautiful jacket as described, quality excellent, delivery tracked with Royal Mail.
19 grudnia 2025
Opinia niezależna
Odpowiedź od Theserenitys
Hi,
Thank you very much for this wonderful 5-star review! ❤️
We’re absolutely delighted to hear that you loved your jacket and that it arrived exactly as pictured — that means a lot to us.
We can’t wait to help you again, and we appreciate you choosing Serenity Shop.
Thank you for being such a fantastic customer! 💛
Warmest regards,
Serenity Shop Team
Fur jacket arrived looked just the same…
Fur jacket arrived looked just the same as advertised was blown away how good it was for the price! Love it
1 listopada 2025
Opinia niezależna
Odpowiedź od Theserenitys
Hi Deborah,
Thank you SO much for this wonderful 5-star review! ❤️
We’re absolutely delighted to hear that you loved your jacket and that it arrived exactly as pictured — that means a lot to us.
Thank you as well for your patience while it was on back order. It truly makes us happy to know it was worth the wait. Our team works hard to provide responsive, kind support, so your words really made our day!
We can’t wait to help you again, and we appreciate you choosing Serenity Shop.
Thank you for being such a fantastic customer! 💛
Warmest regards,
Serenity Shop Team
Placed an order on 30th November
Placed an order on 30th November, was promised delivery by 12th December (according to their delivery guidelines), still waiting, keep getting fobbed off with reasons. Feel like this is a scam company. Do not be fooled like I was.
In response to the shop reply: - I have emailed you, several times, and several times I have been given excuses - it's moving, the latest email I received in response to my email, was that it's now the time of year, couriers are busier than normal. However the order has been stagnant now on the "tracking" since 10th December and not moved. The tracking is from China, and not the British Boutique you are leading people to believe they are buying from.
30 listopada 2025
Opinia niezależna
Odpowiedź od Theserenitys
Thank you for your feedback. We’re genuinely sorry to hear how frustrating this experience has been, and we completely understand why the delay has caused concern — especially when you were expecting delivery by a specific date.
We want to reassure you that we are a legitimate trading business and absolutely not a scam. The delay you’ve experienced is due to an unusually high volume of orders during the Black Friday period combined with seasonal carrier slowdowns, which unfortunately impacted some deliveries despite our best efforts.
That said, we take comments like this very seriously and would really like the opportunity to look into your specific order and resolve this properly for you.
As this review doesn’t include a name or order number, we’re unable to locate your order just yet. Please could you contact us directly at theserenitysshop@gmail.com
with:
Your order number
The email address used at checkout
Once we have those details, we can provide a clear update on your delivery status and make sure you’re fully supported — whether that’s tracking confirmation, escalation with the courier, or an appropriate resolution.
We truly apologise for the inconvenience and appreciate your patience. We’d really welcome the chance to put this right.
Kind regards,
Luxurious fur jacket
Saw an advert on Facebook and ordered 2 fur jackets although it took longer than expected to come when they came i was overjoyed with the quality very pleased.
11 grudnia 2025
Opinia niezależna
Odpowiedź od Theserenitys
Hi Nadeen,
Thank you so much for your lovely review — it truly made our day! ✨
We’re absolutely delighted to hear that you’re happy with the quality of your fur jackets, even after the wait. Your patience means so much to us, especially during our busy periods.
If you ever need help with sizing, styling, or anything else in the future, we’re always here and happy to assist.
Thank you again for choosing Serenity, Nadeen — we appreciate you more than you know! 💛
Warm regards,
Serenity Customer Care Team
Pleasantly surprised
Ordered the faux fur jacket, mid November and I still hadn’t received it 8th Dec. I commented on the Facebook post that I wasn't confident the company was legitimate. I had a response and apology that day and they chased up delivery.
My jacket arrived and it's just as advertised....right fit, stylish and great quality. I'm ordering the jacket in a different colour now.
9 grudnia 2025
Opinia niezależna
Odpowiedź od Theserenitys
Hi Karen,
Thank you so much for your lovely review! We’re really happy to hear your jacket arrived safely and that you love the fit and quality.
Your order was placed right in the middle of the Black Friday rush, which did slow deliveries a little, but we’re glad we could quickly step in and get everything sorted for you. We’re usually much faster — and we truly appreciate your patience.
Thank you again for giving us a chance, and we can’t wait to send you your next jacket in your new colour!
Warmest wishes,
Awesome beautiful clothing!
The jacket I ordered was just beautiful! It was as pictured in all details which is awesome. Customer service is very responsive, kind and helpful. The jacket was very popular so it was on back order, but it was so worth the wait. Exceptional quality! I will be ordering from this store again and again! Thank you Serenity Shop! ❤️
⭐️ ⭐️⭐️⭐️⭐️
11 listopada 2025
Opinia niezależna
Odpowiedź od Theserenitys
Hi Deni,
Thank you SO much for this wonderful 5-star review! ❤️
We’re absolutely delighted to hear that you loved your jacket and that it arrived exactly as pictured — that means a lot to us.
Thank you as well for your patience while it was on back order. It truly makes us happy to know it was worth the wait. Our team works hard to provide responsive, kind support, so your words really made our day!
We can’t wait to help you again, and we appreciate you choosing Serenity Shop.
Thank you for being such a fantastic customer! 💛
Warmest regards,
Serenity Shop Team
Ordered a jacket
Ordered a jacket, 2 weeks and I still hadn’t received it. I commented on the Facebook post. I had a response and apology that day and they chased up delivery. I was very sceptical as I have made previous purchases from other companies which turned out to be terrible quality and not what was advertised. The jacket has been delivered today and I love it! Looks exactly like the post which made me order it. Well done Serenity 🥰
1 grudnia 2025
Opinia niezależna
Odpowiedź od Theserenitys
Hi Kelly,
Thank you so much for sharing your experience — we really appreciate it!
We’re thrilled to hear that your jacket has arrived and that you love it. It means a lot to us that it met your expectations, especially after your past experiences with other companies.
Thank you also for your patience while we chased up the delivery. We’re so glad everything worked out, and we hope you enjoy wearing your jacket!
Warm regards,
Love the Website
Love the Website, I found it easier to order from than some others I’ve used, it’s brilliant!
27 listopada 2025
Opinia niezależna
The Aurelia faux fox fur jacket - Shein
The Aurelia faux fox fur jackets which are advertised as £51 half price are actually available on Shein for a fraction of the price depending on colour from £20-£29. This is a rip off! (Women's Faux Fur Jacket "Sydney Sunset" 2024 New Vegan Fur Short Coat ... Shein).
22 listopada 2025
Opinia niezależna
Odpowiedź od Theserenitys
Hi there,
Thank you for reaching out. I completely understand your concern, and I’m happy to clarify.
Our Aurelia Faux Fur Jacket is not sourced from Shein and is not the same item, even if some fast-fashion sites advertise visually similar styles. Many large marketplaces use mass-produced stock images that can look alike, but the materials, quality, workmanship, and sizing are not the same.
We work directly with our suppliers to produce:
higher-grade faux fur,
custom inner lining,
upgraded stitching,
and a premium fit that matches what we show on our product page.
This is why our customers consistently receive jackets that match our photos, our sizing, and our quality standards, not fast-fashion versions.
We always encourage customers to compare once the item arrives — you’ll see a clear difference in feel, thickness, and overall construction.
If you have any other questions, or if there’s anything you’d like help with regarding your order, I’m here and happy to assist.
Warm regards,
Serenity Support Team
Wife is happy with the purchase
I ordered a blouse for my wife and it got delivered within 7 days, I am happy with the purchase. Also I wanted to mention the delivery could have been a little faster. But overall happy with their service
16 października 2025
Opinia niezależna
Odpowiedź od Theserenitys
Thank for your honest review.
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