The Savanna Recenzje 

613
•
Wynik TrustScore: 4 na 5

4,2

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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Received my first order today, and I am very impressed. Meat delivery was still cold and well wrapped, meat was fresh. Delivered early Looking forward to my chicken dinner tonight! Looking forw... Zobacz więcej

Oceniono na 3 z 5

Product is great-delivery service not Great . Don't give a delivery date if you're not sure. Spent a whole day waiting around for delivery. Can't afford to waste time so not really worth ordering the... Zobacz więcej

Oceniono na 5 z 5

My package arrived yesterday. Everything I ordered was safely and securely packed. I was able to track my order due to good communication between Savanna and myself via email. Hopefully I will be orde... Zobacz więcej

Oceniono na 5 z 5

We chose The Savanna based on excellent product and care it appeared to offer. We have not been disappointed! They kept us regularly well informed of the progress of the delivery upto its arrival and... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep spożywczy
  2. również w kategorii:
  3. Dostawca produktów mięsnych
  4. Kuchnia południowoafrykańska
  5. Sklep spożywczy dla smakoszy
  6. Sklep z winem
  7. Targ ze świeżymi produktami spożywczymi

Napisane przez firmę

The Savanna, Award-Winning South African Food in the UK. Discover authentic, award-winning biltong and droewors, freshly made at our Wimbledon butchery using traditional South African recipes. Explore our wide selection of South African groceries, craft beers, and fine wines, all imported directly from South Africa. With stores across London and a nationwide online shop, The Savanna brings the taste of home to South Africans in the UK, and introduces new fans to the best of South African flavour. Shop online or find your nearest store at www.thesavanna.co.uk


Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

613 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 95% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,2

Wszystkie recenzje

(613)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 257

Napisz recenzję
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Oceniono na 4 z 5

Pronutro disappointed

Very happy with everything I have bought so far just the last order I ordered Pronutro and it was really not nice. The C breakfast had a smell and it was not nice at all. Not too sure if the recipe has changed but it was awful. I actually threw it in the bin. Otherwise Savana is excellent.

24 lipca 2026
Opinia niezależna
Logo The Savanna

Odpowiedź od The Savanna

Hello Charmaine,

Thank you for your feedback, and please accept our sincere apologies regarding the ProNutro.

We have investigated the matter with the ProNutro and are sorry to hear that the product you received was not up to the standard you expected.

We truly appreciate your continued support and are glad to hear that you have otherwise been happy with your purchases from The Savanna.

Kind regards,
The Savanna Team

Oceniono na 5 z 5

I’ve been ordering from The Savanna…

I’ve been ordering from The Savanna online as there’s no shop near me, and the service has been excellent. The website is easy to use, delivery is reliable, and they stock all the South African favourites I miss. It’s also been lovely introducing my British‑born husband to these flavours — he’s really enjoying sharing the taste of my home.

8 sierpnia 2026
Opinia niezależna
Oceniono na 5 z 5

Ordered online after a really good…

Ordered online after a really good experience with the young lad in Waterloo shop. Delicious beef sticks and will be using this company from hence forth for all my biltong and Braai needs :)

6 sierpnia 2026
Opinia niezależna
Oceniono na 3 z 5
Logo The Savanna

Odpowiedź od The Savanna

Hello Paul,

We sincerely apologize that the droëwors was too wet and did not meet your expectations.

Thank you for bringing this to our attention. Please keep an eye on your inbox, as we have contacted you directly so that we can look into this and resolve it for you.

Kind regards,
The Savanna Team

Oceniono na 5 z 5

The number of people that I know who…

The number of people that I know who love Savanna dry cider is endless! To be able to find it was fantastic. Not only that....I'm not a cider drinker, but tried it, and loved it. I really hope you keep on making it possible to purchase. It's gorgeous!

27 lipca 2026
Oceniono na 1 z 5

Very disappointed with delayed delivery…

Very disappointed with delayed delivery and then to find not all items ordered in delivery, no reason given and bad communications.

3 sierpnia 2026
Opinia niezależna
Logo The Savanna

Odpowiedź od The Savanna

Hello Robin,

Thank you for your message, and please accept our sincere apologies for the delayed delivery, missing items, and lack of communication.

We have contacted you directly via email regarding this matter. Please check your inbox, as we would really appreciate the opportunity to resolve this for you.

Kind regards,
The Savanna Team

Oceniono na 5 z 5

Charlottte Rhys - beautiful products supplied by Savanna

I have been wanting to buy Charlotte Rhys products but was unable to find a company in the UK that sold them. Delighted with The Savanna as communication was excellent as well as packaging of the items and also delivery. I only wish you would sell a wider selection of these products as I grew to love term when visiting South Africa over many years both for work as well as pleasure. The Pillow Spray No 17 beautiful. Hopefully, one day?!

25 lipca 2026
Opinia niezależna
Oceniono na 1 z 5

First order received today

First order received today, and Im not too happy. 3 packs of boerwors, TOTALLY defrosted! Very little in the way of ice packs. Ive bought boerwors in past from other companys, but they always arrive FROZEN!!! I WONT be bying from you again!

22 lipca 2026
Opinia niezależna
Logo The Savanna

Odpowiedź od The Savanna

Hello,
We’re very sorry to hear about your experience and apologize that your boerewors arrived defrosted.

Please don’t hesitate to contact us regarding issues like this at customerservice@thesavanna.co.uk. We would really appreciate the opportunity to investigate what happened and resolve the matter for you as quickly as possible.

Kind regards,
The Savanna Team

Oceniono na 1 z 5

No response to complaint

Very disappointed with the service and lack of communication. Ordered 2 packs of boerewors, ribs, rashers, cordial and chips on Tuesday. Received on Friday (24 hour delivery, rather than 1pm special) when told by Royal Mail it will arrive in the morning 10-12 but arrived at about 5pm. Box was warm and immediately opened to look at the meat. The minimal ineffective ice packs/cooling gels provided (yes it was a heatwave, but more should have been added) meant that the meat was room temp and read at almost 26 degrees. I sent an email as it was too late to call. Heard nothing from them, sent another email Wednesday. Nothing. Called multiple times today with no answer and sent another follow up email to the two emails. Nothing. So incredibly frustrated from a lack of response, doesn’t seem very professional.

10 lipca 2026
Opinia niezależna
Logo The Savanna

Odpowiedź od The Savanna

Hello Kristin,

We sincerely apologize for your experience and for the lack of communication you've received.

We completely understand your frustration, and this is certainly not the level of service we strive to provide. We will continue communicating with you via email to investigate your concerns and work towards a resolution as quickly as possible.

Thank you for bringing this to our attention, and again, please accept our sincere apologies.

Kind regards,
The Savanna Team

Oceniono na 5 z 5

Just the most outstanding service!!

Just the most outstanding service!!
A special mention to Licille, who was so prompt and efficient!
Basically, Royal Mail had made an error with my delivery, and before Savanna even had their goods back from Royal Mail, Savanna had despatched them again, so that I would receive them before my Birthday braai this weekend.
Great service!
Thank you very much Savanna and Licille.

15 lipca 2026
Opinia niezależna
Oceniono na 5 z 5

Incredible customer service

Incredible customer service. Royal mail messed up a Friday delivery meaning my parcel was sat in the depot over the weekend in the hottest days of the year. I contacted Savanna asking if in future I could choose a different carrier. On hearing what happened they offered to replace my order Free of charge . Not their fault which makes it an even more thoughtful gesture. I will be back to Savanna, top customer service!

13 lipca 2026
Opinia niezależna

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