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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I’m not here to slander your product. I can’t speak for that because you make it a living hell to even get it in the first place. I’ve had to call my bank and change my info 20 different times because... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Loved it. Customer service was great. I indicated that my purchase was a gift and the team helped make sure that it was sent in time. Saber received in very good condition and works awesome!

Oceniono na 5 z 5

I have bought ten lightsabers from The Saber Factory, so obviously I think highly of them. The shipping is a little slower than others from whom I have purchased. However, the customer service is grea... Zobacz więcej

Oceniono na 5 z 5

Livraison rapide, bien emballé, très belle finition. Je n'arrivais pas à trouver l'application mais un email à suffit pour m'aider. Réponse rapide. Merci l'équipe.

Informacje dotyczące firmy

  1. Sklep kolekcjonerski
  2. Sklep hobbystyczny
  3. Sklep sportowy

Napisane przez firmę

Whether you're looking for a lightsaber replica for cosplay or your collection display, we have it. We also cater to the experienced duelists and training academy pupil looking for a sturdy and stylish fencing weapon. The Saber Factory is based in France and we sell worldwide to more than 60 countries, with our 2 warehouses in the USA and our manufacturer's facilities in China. We started in 2022 after 5 years of experience in the pop-culture retail business. Through owning and managing one of the largest independent geek merch physical store in France, we met a passionate community of like-minded people on a daily basis. We also know about good customer service and accountability towards each person for having served 50.000+ customers. Those values and passion we carried over to our new e-commerce venture: The Saber Factory, where we have grown to become one of the leading distributors of Nexus Sabers around the world.


Dane kontaktowe

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

322 recenzji

5 gwiazdek
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3 gwiazdki
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1 gwiazdka

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Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 4 z 5

The Sabre was great

The Sabre was great! I asked for a non electronics version of the Kyle Katarn hilt for display only and it's amazing. My only comment/concern is that one segment seems to have a wobble to it that I can't seem to tighten down on but other than that, money well spent! Thank you for the fast and friendly service!

14 października 2025
Oceniono na 5 z 5

A great product

A great product - feels almost like what a "real" lightsaber would in mind. There is internal power coils, catridges.... feels heavy and quality

Hint - The blade colour options are bit hard to operate (or too easy) I keep accidently bumping them on the main switch... I would suggest future models have a separate knob where we can oscellate between colours.

If you want a lightsaber - this is the one to get!

12 października 2025
Oceniono na 5 z 5

Fantastic customer service

5+ star experience.

The products were great. The shipment came in earlier than expected. I emailed Kevin to add articles to an existing order and he made that super smooth and included with the original shipment.

At the end, when the products arrived, they were well wrapped up, but I had an issue with the app. Mailed Kevin, got a swift response, and not long afterwards I got an updated working beta app, and a little later he emailed me stating the new release-version was out at Play Store.

This is exemplary customer service, and quality products, I can highly recommend this store.

11 października 2025
Oceniono na 4 z 5

Lightsaber Purchase

The customer service was exceptional, but it was disappointing to receive a damaged chassis. I understand that the damage was deliberate and made for aesthetic reasons, but I was unaware that this alteration was being made and wasn't given an option to select an undamaged version.
But again, the lightsaber itself is fantastic, and it's a great addition to my collection!

5 października 2025
Oceniono na 5 z 5

i think it would be productive to have…

i think it would be productive to have online links to assist in assembling and i have several parts in the saber that I have no idea what they are for?

9 października 2025
Logo The Saber Factory

Odpowiedź od The Saber Factory

Hi Timothy
Thank you for the review. I do have a comprehensive Youtube channel including videos on unboxing (and details of the contents), assembly videos and a First Steps playlist for new saber owners. Search The Saber Factory on Youtube or look on our homepage.
The saber itself should come fully assembled, sometimes with additional/replaceable parts and decorative greeblies. But in doubt of course if you have any question, I'm available on the support chat platform on the website.
MTFBWY
Kevin

Oceniono na 3 z 5

I was very disappointed with the…

I was very disappointed with the packaging (I bought it as a birthday gift). The saber looks good, but it's not as bright as I'd hoped.

6 października 2025
Logo The Saber Factory

Odpowiedź od The Saber Factory

Hi Steven
If you've received an improperly packed item please head out to the support chat on the website and send me photos there. I'm always available to answer any question.
In regards to brightness, the baselit will always be way less bright than neopixel, more so with a 92cm blade that is a bit long and dims more than a 72cm. I have videos on my Youtube channel to try and give an idea before purchase of how it'll look and which choice is best.
MTFBWY
Kevin

Oceniono na 5 z 5

Amazing quality, not as clumsy or random as a blaster

Absolutely fantastic. The quality of the Graflex Episode IV Skywalker saber is amazing. The attention to detail is something to behold and it feels top quality and a good weight. An elegant weapon for a more civilised age.

Very easy to disassemble with the clip and J-lock, I bought a proffie based version which you can access to charge in just a few seconds.

I chatted with Kevin regarding the saber (check out his excellent YouTube tutorials) a great person and obvious expert full of great tips.

This is the one I’ve always dreamed of having, after seeing the film as a 5 year old! It’s finally mine, and I didn’t expect it to be this good!!

15 października 2025
Opinia niezależna
Oceniono na 5 z 5

My experience was magnificent

My experience was magnificent
The saber are top quality and the range of saber types and characters are impressive only thing that could improve is price though majority is fairly priced even the neopixels are a decan price.

7 września 2025
Oceniono na 3 z 5

I still haven't received my order and…

I still haven't received my order and it's been almost a month.

5 września 2025
Logo The Saber Factory

Odpowiedź od The Saber Factory

Hi Valentin
Your order didn't have your full address and couldn't be shipped without a street name and number. I messaged you on the 9th, the 12th and the 19th and got your address on the 30th when factory closed for a 1 week national holiday. I'm sorry for the delay but there wasn't anything more I could do in this situation.
MTFBWY
Kevin

Oceniono na 1 z 5

Lacks care on assembly in factory

Lacks care on assembly in factory

Overall the quality of the lightsaber appears to be quite high. However we are dissatisfied with 3 things.

1. The Bluetooth range is horrible, the phone has to be touching the saber for it to connect, and if you move it more then an inch or two away it disconnects.

2. The battery has had issues intermittently since first use. It dies randomly.

3. Any screw that came preassembled has come loose. The 4 little brass decoration screws are all loose and we’ve lost one because of that. The decorative thumb switch and strap holders have both fallen off because they were not tight.

29 sierpnia 2025
Logo The Saber Factory

Odpowiedź od The Saber Factory

Hi Justin
You reached out to me via the support chat and I'm still waiting for your reply. Please look into your spams if my message from Mon. 29th went there (pretty frequent).
There are no worries to have, some issues we can certainly solve very quickly together, and if not we have a warranty process to see you get sorted.

1- Regarding the bluetooth range it's as indicated on each saber page, they all have a different bluetooth rating. A dueling saber is thin and has good connectivity, a replica saber is focused on providing screen accuracy, using more material and a design that hinders networks connectivity so we indicate that on each saber page and if you watch my First Steps youtube playlist you'll see it's actually recommended to set your saber via the app, then close the hilt and use it.
2- This is what you contacted me about, please message me back following the procedure I described.
3- Send me a picture of your saber showing where you have missing bits and we'll send replacements. Sometimes during transport there can be a lot of vibrations and they loosen screws. This also happens during dueling use, so over time I always recommend to tighten screws and parts every now and then. Using thread locking glue is not recommended because you need to be able to fully disassemble your saber, but to each their own ;)

MTFBWY
Kevin

Oceniono na 5 z 5

I was looking for an accurate Count…

I was looking for an accurate Count Dooku lightsaber, and The Saber Factory came through with flying colors! (SO MANY COLORS!)

The saber hilt itself is as near an exact copy of what Christopher Lee held in his hands, you can't tell the difference.

The bonus was that this one has the Xeno3 Neopixel setup that makes this so much more than just a screen-correct hilt. I am still discovering the many combinations of colors/sounds/music I can configure. Amazing.

The how-to videos posted by Kevin are also great for anyone who wants to get the most out of their purchase. From start to finish, this has been a fantastic transaction.

You can't go wrong with The Saber Factory, in my opinion.

11 sierpnia 2025

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