I’m not here to slander your product. I can’t speak for that because you make it a living hell to even get it in the first place. I’ve had to call my bank and change my info 20 different times because... Zobacz więcej
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Zobacz, co mówią recenzenci
Loved it. Customer service was great. I indicated that my purchase was a gift and the team helped make sure that it was sent in time. Saber received in very good condition and works awesome!
I have bought ten lightsabers from The Saber Factory, so obviously I think highly of them. The shipping is a little slower than others from whom I have purchased. However, the customer service is grea... Zobacz więcej
Livraison rapide, bien emballé, très belle finition. Je n'arrivais pas à trouver l'application mais un email à suffit pour m'aider. Réponse rapide. Merci l'équipe.
Informacje dotyczące firmy
Napisane przez firmę
Whether you're looking for a lightsaber replica for cosplay or your collection display, we have it. We also cater to the experienced duelists and training academy pupil looking for a sturdy and stylish fencing weapon. The Saber Factory is based in France and we sell worldwide to more than 60 countries, with our 2 warehouses in the USA and our manufacturer's facilities in China. We started in 2022 after 5 years of experience in the pop-culture retail business. Through owning and managing one of the largest independent geek merch physical store in France, we met a passionate community of like-minded people on a daily basis. We also know about good customer service and accountability towards each person for having served 50.000+ customers. Those values and passion we carried over to our new e-commerce venture: The Saber Factory, where we have grown to become one of the leading distributors of Nexus Sabers around the world.
Dane kontaktowe
Francja
- thesaberfactory.com
4,4
Doskonała
322 recenzji
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
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The lightsaber worked really good and…
The lightsaber worked really good and Sweeney and it felt very comfortable and the sound effects are awesome
14 stycznia 2026
Awesome product
Awesome product, amazing delivery time, and amazing customer service.
9 stycznia 2026
Customer service is top notch
Special recommandation for the customer service
My saber wasn't working anymore and they helped me and send me spare parts to repair it
12 stycznia 2026
Opinia niezależna
it is great quality at a reasonable…
it is great quality at a reasonable price for the double bladed sabre
12 grudnia 2025
Amazing company
Thee co owner and his team were on top of helping me figure out a situation I had with the Saber and got it working for me just such an awesome product and wonderful bunch of people who care and stand by their work, THANK YOU ALL.
13 grudnia 2025
Took too long to ship and was the wrong…
Took too long to ship and was the wrong size
Size might be on me but I googled darth maul force fx joint and that’s what popped up if it just didn’t fit whatever but they took like three weeks and it was listed that they have an a lot in stock
12 grudnia 2025
Odpowiedź od The Saber Factory
Hi Daniel
That's pretty damaging to receive a 1 star review for my business when I had no responsibility in the incompatibility with your Force FX saber. I wish you'd asked prior. The coupler you purchased is only for the brand we distribute, not anything else. It is described as such "The VHC system is a standardized thread size for many of our Dueling sabers. These couplers are built to fit the VHC threads only." along with a warning that if in doubt you can reach out to me in the chat. I'm always happy to respond to any questions.
I can't control what google will display as a result to your request for a Force FX accessory, nowhere on my site do I mention being compatible with Hasbro or Disney sabers. I understand the mistake but please also understand there was nothing of my doing. I'm actually pretty transparent on my products and entertain an extensive youtube channel with tutorials, guides and in-depths for the lightsaber community. I wasn't trying to sell you an accessory that wouldn't work for you.
Other than that your item was ordered from factory and took 25 days for delivery, our shipping page provided the timeframe of 15 days + 5 days during peak time like christmas, so yeah a bit on the stretch, it got stuck 5 days at customs. Sorry about that.
If you could please reconsider your review that'd be great.
MTFBWY
Kevin
fast delivery even during xmas time!
4 grudnia 2025
Sabine/Ezra lightsaber fail
Updated Review - Kevin form Saber Factory contacted me directly and gave me detailed instructions on how to get the core back up and working. 5 stars for response time. Thank you for your prompt response! My boy is now very happy with his Christmas gift!
FYI - for those of you trying to contact Saber Factory through a PC, the contact link/chat does not show up. Use a mobile phone if you need to contact them.
Got the Sabine/Ezra lightsaber for my boy for Christmas. Everything worked out of the box, but when it came time to charge the core, it did not charge nor would it confirm charging. Looked at all the help utube videos, and they all talk about a kill switch, but mine doesn't have a kill switch. Regardless, the core doesn't confirm it's charging when you plug it in, so it has to be defective. I understand things sometimes don't work, but what makes me furious is I can't find how to contact the Saber Factory anywhere on their website. There is a customer service page with NO LINK to how I can contact them. I would be happy to return the core for a new one, but no where can I find how to communicate with them. The irony is that they mention what great customer service they have, when there is no chat nor email address to contact them through. So if any Saber Factory folks are reading this, please contact me so we can determine how to get my boy's lightsaber working. My order number is ST4269240.
23 grudnia 2025
Opinia niezależna
Odpowiedź od The Saber Factory
Hi Maurice. No need to worry, I'll get you sorted and you'll find the chat bubble on the bottom right corner of your screen on all pages of the website, it's always visible. From there, leave your email address, describe your problem (ideally with a short 10-20s video so I can see how your core is doing when being plugged) and I'll get back to you as I always do. And if you see no response from me by monday, look in your spams or promotional emails, it's often there.
MTFBWY
Saber Factory hilts are out of this world!
Saber Factory hilts have an amazing build quality, good weight and great features. They look just like the hilts seen in the movies, making these props a perfect addition to ones collection.
Product packaging is also exceptional, allowing for safe transport and protection of hilts and blades. Will definitely purchase more hilts from Saber Factory in the future.
19 listopada 2025
Took forever to arrive with no…
Took forever to arrive with no communication.
Stand and adapter I purchased were not included.
Three attempts to resolve with no response.
Seems typical these days for Chinese origin junk they don’t even disclose when purchasing.
17 listopada 2025
Odpowiedź od The Saber Factory
Hi Joe
It's the 2nd negative review you post that I respond to after 3 attempts to message you via our support email and so far I have not been able to talk to you. I'm very much willing to help you but I really need you to check your spams to get a hold of my messages somehow and respond to the support email I sent. No need to keep on leaving very damaging reviews everywhere, it's just a miscommunication issue, please look into your spams and respond or come back to the chat on the website.
MTFBWY
Kevin
It took a little longer to arrive which…
It took a little longer to arrive which was expected and the blade doesn't go as deep into the blade as was told but overall the product has great durability and functions pretty well
17 listopada 2025
It's 2 days shy of a calendar month and…
It's 2 days shy of a calendar month and I still haven't received my order
13 listopada 2025
Odpowiedź od The Saber Factory
Hi Charles
When you asked me in the support chat why there was no movement I looked at it and replied to you on Monday : "I got confirmation it arrived at NYC customs clearance hub on the 6th, so right now it's under clearance process, at this time of year it can take a few days sometimes but it should be on its way and tracking will show some updates soon enough. If you see no movement by the end of this week send me a message again and we'll push with USPS."
I suppose you didn't get my message, maybe look in your spams, because this 1* review is a bit harsh considering yesterday your package got updated on the USPS tracking, showing it got out of customs as I had expected and is now on its way to its final destination.
I'm sorry if this is a bit long, ground packages at US customs at this time of year, it's a bit of a mess I reckon, but unfortunately very random and nothing much I can do about except keeping you informed.
Hopefully you receive it soon but if you need more intervention from me please head back to our conversation, I always reply.
MTFBWY
Kevin
Defective Saber
I had a saber that I bought a year and a half ago that suddenly stopped working.Kevin came to my rescue and helped me out. Was very patient with me and sent me instructional videos on how to disassemble the saber and remove the electronics . Turned out that it was a defective pogo connector. He arranged to send me a new button circuit and pogo connector for free—and he extended the warranty on the saber. He did not have to do this, but he did. This is absolutely Amazing OUTSTANDING customer service!!! If I could give him ten stars I would.
20 listopada 2025
Opinia niezależna
Odpowiedź od The Saber Factory
Hi Tanice
After making your order you went into the chat saying that you didn't know that your son had already ordered a saber. I needed your confirmation that you wanted to cancel and understood the 5% payment fee was not refundable, but I never got your reply. I asked again a couple of weeks later and having received no response I concluded all my replies had remain unseen or in the email junk box. So I refunded you exactly 24h ago. With the processing time you should see the refund within 24/48h. If you're not receiving our emails you can check on the shop app or by going back to your order link.
Please edit your 1* review that is highly damaging for my business. I have only done what you asked and I'm sorry it took so long but I was visibly not able to get your confirmation.
MTFBWY
Kevin
I like the products themselves but I…
I like the products themselves but I think they could do better with the belt rings and make them super rigid so they don't cling against the pommels.
18 października 2025
Super fast shipping
Super fast shipping! Such a well made, beautiful product. I'm absolutely in love.
18 października 2025
Wow!
Exceeded my expectations. Customer service was helpful and fast. Made the quick charge to my order before shipping. Hilt is Awesome. Very happy with my experience and purchase.
18 października 2025
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