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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I’m not here to slander your product. I can’t speak for that because you make it a living hell to even get it in the first place. I’ve had to call my bank and change my info 20 different times because... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Loved it. Customer service was great. I indicated that my purchase was a gift and the team helped make sure that it was sent in time. Saber received in very good condition and works awesome!

Oceniono na 5 z 5

I have bought ten lightsabers from The Saber Factory, so obviously I think highly of them. The shipping is a little slower than others from whom I have purchased. However, the customer service is grea... Zobacz więcej

Oceniono na 5 z 5

Livraison rapide, bien emballé, très belle finition. Je n'arrivais pas à trouver l'application mais un email à suffit pour m'aider. Réponse rapide. Merci l'équipe.

Informacje dotyczące firmy

  1. Sklep kolekcjonerski
  2. Sklep hobbystyczny
  3. Sklep sportowy

Napisane przez firmę

Whether you're looking for a lightsaber replica for cosplay or your collection display, we have it. We also cater to the experienced duelists and training academy pupil looking for a sturdy and stylish fencing weapon. The Saber Factory is based in France and we sell worldwide to more than 60 countries, with our 2 warehouses in the USA and our manufacturer's facilities in China. We started in 2022 after 5 years of experience in the pop-culture retail business. Through owning and managing one of the largest independent geek merch physical store in France, we met a passionate community of like-minded people on a daily basis. We also know about good customer service and accountability towards each person for having served 50.000+ customers. Those values and passion we carried over to our new e-commerce venture: The Saber Factory, where we have grown to become one of the leading distributors of Nexus Sabers around the world.


Dane kontaktowe

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

322 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

I ordered and paid a light saber on…

I ordered and paid a light saber on 13th of August and now, on 11 September I have still not received it, but FedEx is asking me all kinds of informations and wants me to pay customs. When I purchased the item, it wasn’t known that it would be the case.

13 sierpnia 2025
Logo The Saber Factory

Odpowiedź od The Saber Factory

Hello there 👋
I have messaged you multiple times using our internal email system as well as our support platform because I could see that the package was waiting at customs for duties payment since September 3. I was unsuccessful until my last attempt where you responded 3 days ago.

I clarified that our shipping terms are very transparent on the fact that taxes are not paid at checkout but upon delivery, and it very much depends on each country. This is to be expected when you order internationally (our site is in english and you order from hungary) but I understand that when browsing quickly you may miss the information and be disappointed when it arrives.

I also tried to message you again 3 days ago as well as yesterday because FedEx will return the package if you don't take delivery. And forced returns for international shipments are billed quite expensively by carriers and come against your order refund, so I hope you can take delivery as soon as possible.

I remain available on our support chat to help with the documents FedEx may need you to provide and get you sorted fast so you can enjoy your saber with no additional hassles. Just let me know what they want and I'll sort you out.

MTFBWY
Kevin

Oceniono na 5 z 5

Very cool and great for the price!

The hilt design although simple is quite appealing, the chrome accenting acts as a good grip point while swinging as well! Has plenty of sound fonts and blade effects and the blade’s LED’s are very bright. Overall great product and the price is good compared to elsewhere.

9 lipca 2025
Oceniono na 4 z 5

Okie dokie quite impressed with the fit…

Okie dokie quite impressed with the fit and finish only complaint was the lightsaber did not come with music fonts and the screw off pommel semmed a titch loose when trying to tighten case was a nice touch really like that fast delivery thank you. And I appreciated the good pricing compared to the other companies 👍

6 lipca 2025
Oceniono na 2 z 5

The light saber cannot be turned on…

The light saber cannot be turned on even after charging. They should have checked whether the product works before shipping the product. I have spent lots of time following Kevin's instructions and send him videos twice. He is helpful and there are videos.

Issue is still not solved. Now I am asked to do additional checks. I hope this will be the last one to get to the root cause. I feel I have wasted lots of time debugging the product. I expect that the product works upon arrival.

5 lipca 2025
Logo The Saber Factory

Odpowiedź od The Saber Factory

Hi Frederick
I'm still waiting for your feedback on our support thread. As explained we only need to check if the button works and from there provide the proper fix or replacement to you. We'll get this sorted, we're close, trust the process.
MTFBWY

Oceniono na 5 z 5

No complaints from me

No complaints from me. Everything went fine. Only "downside" is that it took a few days for shipping from China to Germany however this is not Amazon so have patience, young Padawan!

4 czerwca 2025
Oceniono na 5 z 5

Great company. Excellent customer service

I appreciate what they are doing for customers in the US despite the ridiculous tariff policies. The products were reasonably priced and excellent quality and their communication was very quick in response to questions. Will deffinately buy from again.
Thank you 🙏

5 maja 2025
Oceniono na 5 z 5

Great product

Great product. I'd love to have an instructional on how to operate the different functions, but it's not necessary for an enthusiast to educate himself. Nicely packed and shipped. Good quality.

4 maja 2025
Logo The Saber Factory

Odpowiedź od The Saber Factory

Hey. Thanks for your review. Outside of your user manual I have a Youtube channel with plenty of tutorials, guides and a First Steps playlist. I don't know if I can link it here without it being removed, look for The Saber Factory on YT ;)
MTFBWY

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