First, my return too way too long to process a refund. It was $3000 and it took almost 1 month. Secondly, I have consigned many items and specifically asked TRR NOT to discount my high value items... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I had a return I thought would be problematic but the employee handled it efficiently And I couldn’t have been happier. I had bought a men’s watch instead of a woman’s and they quickly returned it and... Zobacz więcej
Reakcja na opinię
You had several of the Tiffany & Co Charm that I was looking for. Specifically- the one made in Germany. It is the original & the appropriate Tiffany blue. You kept me apprised of its dropping price... Zobacz więcej
Reakcja na opinię
Great merchandise at a bargain rate! I have bought many pieces of gold jewelry especially Cartier and bought at %30 less than retail prices. My wife adores everything I buy her from theRealReal. 5... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Dane kontaktowe
66 E. Walton St., 60611, Chicago, IL, Stany Zjednoczone
- (312) 626-0340
4,0
Dobra
184 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
At The Real Real, you can trust that what you read is exactly what you'll receive.
"Wendy went above and beyond to assist me! Her professionalism, kindness, and attention to detail made my experience truly exceptional. She took the time to ensure everything was perfect, and I couldn’t be more grateful. Thank you, Wendy, for your outstanding service — you are a true asset!"
18 kwietnia 2025
Odpowiedź od The RealReal - Chicago
We're so glad to hear about your positive experience. It's wonderful to know that you received such exceptional service. We're incredibly proud of our team members who go above and beyond to ensure customer satisfaction. We'll be sure to share your kind words with Wendy. Thank you for taking the time to share your feedback.
I had an awful experience with this…
I had an awful experience with this site. Sold authentic Chanel bag and only got $5. The whole process was disappointing, and I feel completely cheated. Customer service is terrible, and they don’t give you proper details about products. I received broken items, wrong products, and even fake goods. The return policies are awful, and they take too much commission. I’ll never trust this site again. Would not recommend to anyone!
25 kwietnia 2025
Opinia niezależna
Odpowiedź od The RealReal - Chicago
We’re sorry that your consigning experience with us wasn’t more positive and we’re here to help. Please email us at reviews@therealreal.com with the email address associated with your account and we'll sort this out for you right away.
Odpowiedź od The RealReal - Chicago
We're so glad to hear you had a positive experience with your purchase. We appreciate your kind words and feedback.
Odpowiedź od The RealReal - Chicago
Thank you for your kind words. We appreciate your positive feedback and will continue striving to provide the best possible experience for our users.
Not happy at all with this platform
Not happy at all with this platform, the pricing and commission is terrible, you can make more money selling on what would be considered lower end platforms, I won’t be buying or selling with them again.
21 kwietnia 2025
Opinia niezależna
Odpowiedź od The RealReal - Chicago
We’re sorry that your consigning experience with us wasn’t more positive and we’re here to help. Please email us at reviews@therealreal.com with the email address associated with your account and we'll sort this out for you right away.
The customer service rep cared about…
The customer service rep cared about what we had to say and took care of it
10 kwietnia 2025
Odpowiedź od The RealReal - Chicago
We're so glad to hear you had a positive experience with our customer service. We appreciate your kind words and feedback.
Awesome experience
Awesome experience! I love my new purse and it came so pretty and quickly!
4 kwietnia 2025
Odpowiedź od The RealReal - Chicago
We're so happy to hear you had a great experience! We strive to provide our customers with the best possible service and products. We're thrilled you love your new purse and appreciate your kind words.
Odpowiedź od The RealReal - Chicago
Thank you so much for your kind words! It's fantastic to know that you had a wonderful experience with us!
Great quality
The transaction was great easy to find what I wanted and haven't as a grade 3 the product was in excellent condition and everything they said was spot on i will definitely buy from here again.
3 kwietnia 2025
Odpowiedź od The RealReal - Chicago
We appreciate your kind words and are thrilled to hear you had a positive experience. We look forward to serving you again in the future.
The size said 4...and it was 40
The size said 4...and it was 40, which in European standards is 0. I needed it for a function and obviously, could not fit into it, as I am a size 4, and have bought many other Chiara Boni dresses in 44 (US 4).
This was miss marked and now I need to send it back. Very frustrating.
26 marca 2025
Odpowiedź od The RealReal - Chicago
We understand your frustration with the sizing discrepancy. We strive to ensure accurate sizing information is provided for all our products. We apologize for the inconvenience this has caused and appreciate you bringing this to our attention. Please feel free to reach out by email at reviews@therealreal.com if there is anything we can do to assist you further.
The staff was great so helpful
28 marca 2025
Odpowiedź od The RealReal - Chicago
We're so glad to hear you had a positive experience with our staff.
Holy cow
Holy cow! What a find! I would never have been able to afford Jimmy Choos! The Real Real is amazing!
26 marca 2025
Odpowiedź od The RealReal - Chicago
We are so happy to hear you had a positive experience! We strive to provide our customers with high-quality, affordable luxury goods. Thank you for your kind words and for choosing us.
I always consign my item at the…
I always consign my item at the Realreal and am happy with the result and i buy also with them coz the price is reasonable
23 marca 2025
Odpowiedź od The RealReal - Chicago
We appreciate your loyalty and are thrilled to hear you've had positive experiences both consigning and buying with us. It's wonderful to know you find our prices reasonable and that you're happy with the results. We strive to provide our customers with a positive experience.
Bag was way over priced for the quality…
Bag was way over priced for the quality where it had rips…
23 marca 2025
Odpowiedź od The RealReal - Chicago
We’re so sorry you received your items in that condition and we’ll make it right if an item doesn’t match up to our description. Please email us at reviews@therealreal.com with the email address associated with your account and we'll sort this out for you right away.
Really friendly
Really friendly. Really helpful. Totally enjoyable shopping experience. They also have some really nice merchandise.
12 marca 2025
Odpowiedź od The RealReal - Chicago
Thank you for your kind words! We're thrilled to hear you had such a positive experience. We strive to provide excellent customer service and a wide selection of merchandise, so we're delighted you enjoyed your visit.
Odpowiedź od The RealReal - Chicago
Thank you for your positive feedback! We're glad you found the product description accurate and that your order arrived quickly.
they make it easy
As a full service consignment site, they took care of everything expertly so that all I had to do was sit back and collect funds. Most definitely a great experience.
17 marca 2025
Odpowiedź od The RealReal - Chicago
We're delighted that you found our team to be expert and efficient in handling all aspects of your consignment. We're grateful for your trust and look forward to serving you again in the future.
Terrible experience with this business
Terrible experience with this business! Product did not arrive as described. I bought a purse and someone tried to cover up the fact the strap was broken. Now they won’t return it. I would NOT buy from this business.
16 marca 2025
Odpowiedź od The RealReal - Chicago
We’re so sorry you received your item in that condition and we’ll make it right if an item doesn’t match up to our description. Please email us at reviews@therealreal.com with the email address associated with your account and we'll sort this out for you right away.
The products were in great condition…
The products were in great condition and I just think this is a exception to find product in
3 marca 2025
Odpowiedź od The RealReal - Chicago
Thank you for your kind words! We're thrilled to hear that you were happy with the condition of your products. We strive to provide our customers with high-quality items.
sales associate said there would not be…
sales associate said there would not be a restock fee - i was still charged
8 marca 2025
Odpowiedź od The RealReal - Chicago
Hello, We’re sorry that your shopping experience with us wasn’t more positive and we’re here to help. Please email us at reviews@therealreal.com with your order number and we'll sort this out for you right away.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.