First, my return too way too long to process a refund. It was $3000 and it took almost 1 month. Secondly, I have consigned many items and specifically asked TRR NOT to discount my high value items... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I had a return I thought would be problematic but the employee handled it efficiently And I couldn’t have been happier. I had bought a men’s watch instead of a woman’s and they quickly returned it and... Zobacz więcej
Reakcja na opinię
You had several of the Tiffany & Co Charm that I was looking for. Specifically- the one made in Germany. It is the original & the appropriate Tiffany blue. You kept me apprised of its dropping price... Zobacz więcej
Reakcja na opinię
Great merchandise at a bargain rate! I have bought many pieces of gold jewelry especially Cartier and bought at %30 less than retail prices. My wife adores everything I buy her from theRealReal. 5... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Dane kontaktowe
66 E. Walton St., 60611, Chicago, IL, Stany Zjednoczone
- (312) 626-0340
4,0
Dobra
183 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Watch Consignment Experience
Claire's professionalism, knowledge, and friendly demeanor made my consignment appointment a pleasure. Her and Cora are always wonderful to deal with when I visit the Walton St. store.
15 czerwca 2025
Odpowiedź od The RealReal - Chicago
We're happy to hear that your consignment appointment was a pleasure! We appreciate your kind words regarding the team's professionalism and friendliness. Thank you for your positive feedback!
I love the selections!
I love the selections and the quick shipping. Love the idea of use/re-use!
7 czerwca 2025
Odpowiedź od The RealReal - Chicago
We're so glad you love the choices available and the fast shipping!
Odpowiedź od The RealReal - Chicago
Please email us at reviews@therealreal.com with details so that we can look into this further.
Where is my order
Where is my order? My order was expected yesterday Thursday,June 19 and it's Friday the 20th and still no order.
13 czerwca 2025
Odpowiedź od The RealReal - Chicago
We regret to learn your order didn't arrive as expected. Please email us at reviews@therealreal.com with details so that we can look into this further.
never got the cartier ring or tracking…
never got the cartier ring or tracking or refund
please be careful they lie send genetic email
11 lutego 2025
Opinia niezależna
Odpowiedź od The RealReal - Chicago
We’re so sorry you haven't received your order yet and we're here to help. Please email us at reviews@therealreal.com with your order number and we'll sort this out for you ASAP.
The heels are wobbly and the shoes/…
The heels are wobbly and the shoes/ denim mules smell like sardines very fishy odor
21 maja 2025
Odpowiedź od The RealReal - Chicago
We appreciate your feedback. We're sorry the heels feel wobbly and the mules have an odor. Please email us at reviews@therealreal.com with details for help. We'll look into this issue.
I love my new Valentino shoes and belt
I love my new Valentino shoes and belt. Great price and condition.
25 maja 2025
Odpowiedź od The RealReal - Chicago
We're so glad you are happy with your new Valentino shoes and belt and that you found them at a great price and in great condition!
Odpowiedź od The RealReal - Chicago
We appreciate you sharing your feedback and are so glad you are happy with our service and product!
Odpowiedź od The RealReal - Chicago
We are so happy to hear that you love the piece! Thank you for sharing your positive experience with us; we appreciate it.
Return policy is fair
I made a purchase, and they promptly email me the tracking number when the dress get here was too small I request return, they sent the return label and TA DA! all set
26 maja 2025
Odpowiedź od The RealReal - Chicago
Thanks for your feedback!
Odpowiedź od The RealReal - Chicago
We're happy to hear that you were pleased with the price, time frame, and service. Thank you for sharing your positive experience with us!
Great Communication Easy drop off
Great Communication Easy drop off. Only thing is my account isn’t showing activity 😎
20 maja 2025
Odpowiedź od The RealReal - Chicago
Thank you for your kind words about our communication and drop-off process! Sorry to hear your account isn’t showing any activity. Please reach out to us at reviews@therealreal.com so we can look into this for you. We appreciate your feedback!
The bag that I bought was better than…
The bag that I bought was better than it was described. Delivered on time.
7 maja 2025
Odpowiedź od The RealReal - Chicago
Thank you for your feedback! We’re delighted to hear the bag exceeded your expectations and arrived on time. We appreciate your support and hope to serve you again soon!
Odpowiedź od The RealReal - Chicago
¡Gracias por sus excelentes comentarios! Nos alegra mucho que haya quedado satisfecho con nuestro servicio y el envío rápido. Su recomendación es fundamental para nosotros y esperamos poder ayudarle de nuevo en el futuro.
I bought a 600+ dollar shoe and it's…
I bought a 600+ dollar shoe and it's fake. I suppose to wear it to vocation soon. Its all ruin by the fake shoe. I need to go to ups and give back the shoe. The refund is slow. Never know "real" real sales fake things to customer. Its shame if they didn't know it's fake…you're company is doing this for money. Work on it.
13 maja 2025
Odpowiedź od The RealReal - Chicago
We have an authenticity guarantee, so we'll make it right if you have concerns about a purchase. Please email us at reviews@therealreal.com your order number and we'll sort this out for you ASAP.
Exactly as pictured/described!
I wish the photos were more up-close to see the extent of some of the wear and tear but overall it was an awesome experience. So many options, shipping was early. I love the option to purchase the return in case something was wrong.
12 maja 2025
Odpowiedź od The RealReal - Chicago
We're glad you enjoyed your experience. We appreciate your feedback about the photos and will consider this for future improvements. We're happy the shipping was early and you liked the return option.
Awesome shoes that goes with most of my…
Awesome shoes that goes with most of my summer attire.
28 kwietnia 2025
Odpowiedź od The RealReal - Chicago
We're so glad to hear you love the shoes! We appreciate your kind words and are thrilled they're a perfect fit for your summer wardrobe.
in-store experience is inspiring
in-store experience is inspiring, staff is kind & helpful. trr online "obsessions" is a useful wishlist tool. i'm glad to have seen the bag in-store first, staff informed trr would also ship other items to store for viewing before purchase.
27 kwietnia 2025
Odpowiedź od The RealReal - Chicago
Thank you for your kind words and positive review. We're delighted to hear that you've had such a positive experience with our in-store and online platforms. It's wonderful to know that you found our staff helpful and that you found the "obsessions" feature useful. We appreciate you taking the time to share your feedback.
Very unhappy with my purchase which I…
Very unhappy with my purchase which I never got! Whatever the postal service you use is horrible. They were supposed to deliver and get a signature from me. So now I don’t have my order and don’t have my money back!
14 kwietnia 2025
Odpowiedź od The RealReal - Chicago
We're very sorry to hear that you never received your order and we want to help make it right. Please reach out to us at reviews@therealreal.com so we can investigate the issue and work toward a resolution as quickly as possible.
Odpowiedź od The RealReal - Chicago
Thank you for your positive feedback! We're thrilled to hear that you found our service and product descriptions helpful. Your satisfaction means a lot to us.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.