First, my return too way too long to process a refund. It was $3000 and it took almost 1 month. Secondly, I have consigned many items and specifically asked TRR NOT to discount my high value items... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I had a return I thought would be problematic but the employee handled it efficiently And I couldn’t have been happier. I had bought a men’s watch instead of a woman’s and they quickly returned it and... Zobacz więcej
Reakcja na opinię
You had several of the Tiffany & Co Charm that I was looking for. Specifically- the one made in Germany. It is the original & the appropriate Tiffany blue. You kept me apprised of its dropping price... Zobacz więcej
Reakcja na opinię
Great merchandise at a bargain rate! I have bought many pieces of gold jewelry especially Cartier and bought at %30 less than retail prices. My wife adores everything I buy her from theRealReal. 5... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Dane kontaktowe
66 E. Walton St., 60611, Chicago, IL, Stany Zjednoczone
- (312) 626-0340
4,0
Dobra
182 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Pretty Good Experiences
I have had pretty good experiences with purchases over the years. Maybe only 1 flop. ;-)
3 sierpnia 2025
Odpowiedź od The RealReal - Chicago
We appreciate you sharing your long-term purchase experiences with us. We are glad to hear that you've generally had positive experiences!
Dress I bought by Veronica Beard was…
Dress I bought by Veronica Beard was brand new! I was thrilled when I opened package.
26 lipca 2025
Odpowiedź od The RealReal - Chicago
We're happy to hear that you were thrilled with your brand new Veronica Beard dress! Thank you for sharing your positive experience with us.
when i try to just shopand look
when i try to just shopand look, i have to sign in everytime. it is a pain
23 lipca 2025
Odpowiedź od The RealReal - Chicago
We appreciate your feedback and apologize for the sign-in issues. We will review this to improve your shopping experience. Please email us at reviews@therealreal.com with details for help.
Great employees in chicago.
I think you should be able to see in person pieces under $2k but I was very happy to have been able to see the bum bags before purchasing. The quality of my online order ( damier French purse wallet 5)-5 I ordered online but couldn't see in person ) was not great. I should have realized that by its rating and price but I still thought it was going to be a little better. I also don't like having to wait an entire month before being able to spend the credit from buy more save more. I also think it should count how much you spend each month not just during one weekend. It's making me miss out on items I want because it's not yet buy more save more time. In the meantime I've purchased elsewhere because of this. The staff in chicago store were very helpful. I'm mostly unhappy with real real policies.
21 lipca 2025
Odpowiedź od The RealReal - Chicago
Thank you for sharing your detailed feedback. We’re glad to hear you had a positive experience with our Chicago staff and enjoyed seeing some items in person. We’re sorry the quality of your online purchase and our policies didn’t meet your expectations. Your thoughts on our Shop More, Earn More promotion and viewing items are important to us and we will take your thoughts into consideration as we work to improve.
Item received was as described
Item received was as described. I was replacing this coat as previous one was lost.
28 lipca 2025
Odpowiedź od The RealReal - Chicago
We're happy to hear that the item matched the description and replaced your lost coat. Thank you for your positive feedback; we appreciate it very much.
Product was mailed and received timely
Product was mailed and received timely. The grade of the product was accurate and images posted on site were quality and accurate to show defects.
26 lipca 2025
Odpowiedź od The RealReal - Chicago
We're happy to hear that the product was mailed and received in a timely manner. We appreciate your feedback regarding the accuracy of the product's grade and images.
Odpowiedź od The RealReal - Chicago
We're glad you love it! Thanks for your positive feedback, we appreciate you sharing your experience.
All went very well!
19 lipca 2025
Odpowiedź od The RealReal - Chicago
We're happy to hear that everything went well for you! Thank you for your positive feedback, we appreciate it.
I’m still waiting to hear back from…
I’m still waiting to hear back from customer service. I purchased a Vince dress that was listed as a medium, but the dress I received is a large. I’ve sent proof to customer service but haven’t received a reply or resolution. Very disappointed!
18 lipca 2025
Odpowiedź od The RealReal - Chicago
We’re so sorry you received your item in the incorrect size and we’ll make it right if an item doesn’t match up to our description. Please email us at reviews@therealreal.com with the order number and we'll sort this out for you right away.
Always a Great Experience
Every purchase I have made has been exactly as advertised - best way to purchase the gently used items.
16 lipca 2025
Odpowiedź od The RealReal - Chicago
We're happy to hear that your purchases have consistently met your expectations. It's great to know we're a reliable source for gently used items. Thanks for your positive feedback!
Great company
Great company. Professional, knowledgeable and fair. I have purchased and sold luxury items, very pleased.
11 lipca 2025
Odpowiedź od The RealReal - Chicago
We're happy to hear that you had a positive experience with us! It's great to know that you were pleased with our professionalism, knowledge, and fairness. Thank you for your feedback.
Odpowiedź od The RealReal - Chicago
We're happy to hear that you loved your new shoes! It's great to know they were even better than you expected. Thanks for the positive feedback.
Odpowiedź od The RealReal - Chicago
We're so glad you love the shoes! Thank you for letting us know about your positive experience!
LOVE MY ITEMS..
LOVE MY ITEMS... AS DESCRIBED FLAWS AND ALL... SHIPPING ITEMS IN A TIMELY MANNER AND GREAT COMMUNICATION VIA TRACKING
25 czerwca 2025
Odpowiedź od The RealReal - Chicago
We're so glad you love your items and that they met your expectations! We appreciate your positive feedback regarding our timely shipping and tracking communication.
Odpowiedź od The RealReal - Chicago
We're happy to hear that the dress matched the description and arrived ahead of schedule! Thank you for your positive feedback; it means a lot to us.
Odpowiedź od The RealReal - Chicago
We're happy you liked the jacket! We appreciate your feedback
Good honest hard working americans
18 czerwca 2025
Odpowiedź od The RealReal - Chicago
We appreciate your positive feedback and are so glad you value our team's dedication and integrity. Thank you!
Love
Love, love, love my bag! The color is so beautiful, and the condition is perfect. Just the right size for me! I definitely would recommend this seller!
16 czerwca 2025
Odpowiedź od The RealReal - Chicago
Thank you for your positive feedback!
Watch Consignment Experience
Claire's professionalism, knowledge, and friendly demeanor made my consignment appointment a pleasure. Her and Cora are always wonderful to deal with when I visit the Walton St. store.
15 czerwca 2025
Odpowiedź od The RealReal - Chicago
We're happy to hear that your consignment appointment was a pleasure! We appreciate your kind words regarding the team's professionalism and friendliness. Thank you for your positive feedback!
I love the selections!
I love the selections and the quick shipping. Love the idea of use/re-use!
7 czerwca 2025
Odpowiedź od The RealReal - Chicago
We're so glad you love the choices available and the fast shipping!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.