First, my return too way too long to process a refund. It was $3000 and it took almost 1 month. Secondly, I have consigned many items and specifically asked TRR NOT to discount my high value items... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I had a return I thought would be problematic but the employee handled it efficiently And I couldn’t have been happier. I had bought a men’s watch instead of a woman’s and they quickly returned it and... Zobacz więcej
Reakcja na opinię
You had several of the Tiffany & Co Charm that I was looking for. Specifically- the one made in Germany. It is the original & the appropriate Tiffany blue. You kept me apprised of its dropping price... Zobacz więcej
Reakcja na opinię
Great merchandise at a bargain rate! I have bought many pieces of gold jewelry especially Cartier and bought at %30 less than retail prices. My wife adores everything I buy her from theRealReal. 5... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Dane kontaktowe
66 E. Walton St., 60611, Chicago, IL, Stany Zjednoczone
- (312) 626-0340
4,0
Dobra
182 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I really appreciate Oliver at the…
I really appreciate Oliver at the Chicago store. He’s always on top of things, readily available to help, and he keeps in touch with me periodically to answer any questions I have.
22 września 2025
Odpowiedź od The RealReal - Chicago
We're happy to hear that you had such a positive experience with Oliver! We appreciate your feedback.
Ridiculous shipping
Paid over $200 to ship one bag to Australia only for UPS to request another $350 in taxes? What the hell was the $200 for then?? May not be TRR’s fault but buyers from Australia should avoid.
23 września 2025
Opinia niezależna
Odpowiedź od The RealReal - Chicago
We're very sorry you had this experience. It's not the service we aim to provide. We appreciate you bringing this to our attention, and we'll look into the shipping fees.
Odpowiedź od The RealReal - Chicago
We're so happy to hear that your order arrived promptly and looked as expected!
Very easy to manage website for…
Very easy to manage website for designers, styles and sizes. Very seamless and appreciate the photos and description of items as well as shipping, care of merchandise and timely delivery. Very pleased and happy.
6 września 2025
Odpowiedź od The RealReal - Chicago
We're happy to hear you found the website easy to use for managing designers, styles, and sizes. We appreciate you noting the photos, descriptions, shipping, merchandise care, and timely delivery.
Great products at a great price
Great products at a great price. I always receive compliments on my purchases. And shipping is fast.
7 września 2025
Odpowiedź od The RealReal - Chicago
We're happy to hear that you're enjoying our great products at a great price! We appreciate your feedback and that you receive fast shipping and compliments.
This message is for Peter at the…
This message is for Peter at the Chicago IL location. Thank you for your
wonderful service today. I still wish I can fit the Valentino green leather trench coat. 😩
31 sierpnia 2025
Odpowiedź od The RealReal - Chicago
We're happy to hear that you received wonderful service!
You sent me a Suit for my Son with a…
You sent me a Suit for my Son with a Rip in the pants that was sewn back together. SHAME ON YOU! We trust you to inspect and offer great quality clothing and shoes not ripped and patched clothing.
29 sierpnia 2025
Odpowiedź od The RealReal - Chicago
We regret that the suit arrived with a flaw. Please email us at reviews@therealreal.com with details for help.
Easy process
Easy process to shop and place order. Good communication on status of order and delivery
2 września 2025
Odpowiedź od The RealReal - Chicago
We're so happy to hear the shopping and ordering process was easy.
Odpowiedź od The RealReal - Chicago
We regret you had a negative experience. Please email us at reviews@therealreal.com with details for help.
Odpowiedź od The RealReal - Chicago
Thank you for your feedback!
Odpowiedź od The RealReal - Chicago
Thank you for your feedback!
Got a fake
I’ve ordered a couple things from the real real and they have all seemed legit until recently I ordered 2 Gucci belts and not 1 but both were fake, I immediately returned them without question, and they lost me as a customer, if you want improvement within the company start making your authenticity process better and crack down on fakes.
22 sierpnia 2025
Odpowiedź od The RealReal - Chicago
We appreciate you bringing this to our attention. Please email us at reviews@therealreal.com with details for help.
Sizes were incorrect and it was final…
Sizes were incorrect and it was final sale. Very upsetting since the description to that’s 3 pants i purchased never stated it was a small
25 sierpnia 2025
Odpowiedź od The RealReal - Chicago
We regret the sizing issue and that the final sale wasn't clear. We'll review the product descriptions to ensure accuracy. Please email reviews@therealreal.com with details for help.
I love everything I ordered
I love everything I ordered! If the Real says it’s Goid, then it’s Good! Love this place!! ❤️
25 sierpnia 2025
Odpowiedź od The RealReal - Chicago
We're happy to hear that you loved your order! It's great to know that you had a good experience. Thank you for the wonderful feedback; we appreciate it!
Visited the Chicago store exceptional…
Visited the Chicago store exceptional service even helping me purchase an item online (first time instore visit and online purchase) was there when a client brought in items to sell. The detail and communication to the seller was amazing! Will definitely be back when I visit Chicago again.
15 sierpnia 2025
Odpowiedź od The RealReal - Chicago
We're glad you enjoyed your experience at the Chicago store! It's great to hear that our team provided exceptional service and assistance with your first online purchase. We appreciate your feedback regarding the detailed communication provided to sellers. We look forward to your next visit!
Caroline Maltby came to my home and…
Caroline Maltby came to my home and made the process both seamless and fun!! She’s very approachable and highly knowledgeable about all of the Real Real’s ins and outs. I will be calling her again for sure. Already gave her number to my friends.
21 sierpnia 2025
Odpowiedź od The RealReal - Chicago
We're happy to hear that the process was seamless and fun for you! It's great to know that you found the experience approachable and informative. We appreciate you sharing the contact information with your friends and your positive feedback!
Odpowiedź od The RealReal - Chicago
We're happy you received the item quickly and in good condition, even in Hawaii! Thank you for your positive feedback.
Odpowiedź od The RealReal - Chicago
We appreciate your feedback; we are so glad you were happy with the quality for the price!
He was quick looking into the issue and…
He was quick looking into the issue and resolved the issue fast w/o any more back&forth emails. Very happy customer
3 sierpnia 2025
Odpowiedź od The RealReal - Chicago
We're happy to hear that the issue was resolved quickly and efficiently! We appreciate you being a customer and we value your positive feedback.
timing of Rolex not accurate
I bought a rolex watch at the store in Chicago and it is running 5 minutes fast per every 4 days. So time is not accurate as advertised. What will you do to fix this problem?
30 lipca 2025
Odpowiedź od The RealReal - Chicago
We’re sorry to hear about the issue with your Rolex watch. Please contact us at reviews@therealreal.com with your purchase details so we can assist you in addressing this matter promptly.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.