Scam company - ordered furniture, various promises about delayed delivery until eventually no response to my emails and the company and Lloyd Pack ‘disappeared’ along with my money which I eventually... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Ordered 4 seasons garden furniture set in late February as the price was great. Turned out it wasn’t actually in stock so we waited, then waited some more, wanting to believe the promises we were give... Zobacz więcej
Reakcja na opinię
Ordered a rug 2nd dec on the 8/12 still nothing call and email eventually told wait 10 days several more not addressed emails today 19/12 initial email after asking for refund again was told a refund... Zobacz więcej
Absolutely fantastic company. Customer service exceptionally attentive and friendly. Ordered the 9 piece Malta rattan and arrived within a week. Delivery company were also helpful and lovely. Ass... Zobacz więcej
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Informacje dotyczące firmy
- Sklep meblowy
- również w kategorii:
- Sklep z meblami do salonu
- Sklep z meblami do sypialni
- Sklep z meblami ogrodowymi
- Sklep z meblami zewnętrznymi
Napisane przez firmę
At The Pack Tag Group we are a family run company based in Hampshire. Due to the struggle of finding good quality home products for our own home, in 2020 we launched our company offering our customers affordable high quality interior products delivered to their doors throughout the UK. Each week we continue to add new products to our website and today we have over 1000 products. We have plans to open our first store in Hampshire in 2022
Dane kontaktowe
Zjednoczone Królestwo
- 0333 567 1356
- packtaggroup@gmail.com
- thepacktaggroup.com
2,2
Słaba
212 recenzji
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Amazing service
Amazing service, so helpful. Very quick delivery. Product exactly as described and price very good value. Def recommend and will use again. Thank you. 5+ stars.
31 października 2022
Opinia niezależna
Excellent customer service
I bought a chair and a sofa from pack design. Their price was very competitive when compared with other sites. I did have some problems with the delivery company but through using pack design chat line, and speaking to Lloyd, who went above and beyond the call of duty to make sure I got the items in good time. The chair and sofa arrived today, and look great.
24 października 2022
Opinia niezależna
Bedside Table
Product arrived safely and as described. A good price and very reasonable delivery time.
10 października 2022
Opinia niezależna
Great service
Great service. Excellent product which arrived in perfect condition.
12 października 2022
Opinia niezależna
The company delivered the day they…
The company delivered the day they promised and also set it up for us. Lovely hot tub.
22 września 2022
Opinia niezależna
Great product and support
Ordered a Diver Dan lamp - it's got a great design and is a quality product that I'm very happy with. Whilst there were some challenges/delays around delivery, Lloyd was great at responding promptly via email to get this resolved as soon as possible.
5 października 2022
Opinia niezależna
garden furniture
The garden furniture was fabulous. My problem was the delivery driver who refused to help put the boxes in my garden.
He parked outside my drive, took the boxes out the can and left me to carry each box by myself. He said it wasn't his job to help any further. What a bloody joke
8 września 2022
Odpowiedź od The Pack Design
Good afternoon Sid,
I would like to firstly say we are truly sorry for the bad experience you had with the courier driver from Palletforce. As we use a third party courier company for delivery of our Oseasons range, we can only offer Kerbside delivery for these items. It would be down to the individual drivers preference if they are willing to help move the boxes to your designated place of choice.
As you know, we are a small family run business, and all feedback (good and bad) is greatly appreciated.
Kindest Regards
Lloyd
Managing Director
Highly recommended
Great service (from Lloyd), competitive prices & incredibly fast delivery. Highly recommended.
22 sierpnia 2022
Good customer service
Purchased 4 All Seasons table. Good price and customer service. There was a small mix up with delivery but was sorted out and we still received the complete order within the same week of ordering.
17 sierpnia 2022
Great BBQ
Ordered the BBQ on the Sunday, had a phone call on the Monday to arrange delivery. Delivered on the Wednesday. Excellent service and delivery. Also gave a small discount. Thank you. BBQ now up and already had a great meal off it. Only down side would be make sure you mark out the side table positions with a pencil, and the base layer and first upright. As this saves a lot of time when cementing the products together. As there is not a lot of cement and you have to use it quickly before it dries. It is a 2 man operation to assemble because of the weight of the bbq pieces. Otherwise fantastic. Thank you.
6 sierpnia 2022
Cannot recommended this company enough
Cannot recommended this company enough. Lloyd’s customer service is second to none from beginning to end. Had a little trouble on the site but Lloyd talked me through it and gave me a discount for the inconvenience. 100% recommendation.
3 sierpnia 2022
Quick delivery
Quick delivery, all parts present and easy to put together.
Happy so far but the frame has only a dusting of paint on it so we'll see how it lasts. Highly recommend the covers for the Malta set. They fit very well and you can feel the waterproofing of them. Find it quicker to whip the covers off than to bring the cushions out
28 lipca 2022
Excellent service.
Thank you package was delivered very promptly and very securely. Loads of bubble wrap to protect it from breakage. Thank you.
25 lipca 2022
Purchased Malta 9 seater from this…
Purchased Malta 9 seater from this company and I cannot rate them high enough, the furniture is high quality, customer service outstanding, fast delivery, perfect all round 👍⭐️⭐️⭐️⭐️⭐️
22 lipca 2022
Delivery is quick and easy to assemble
Delivery is quick and easy to assemble
Very happy with outcome and very nice set of Rattan sofa
15 lipca 2022
Garden furniture
Most helpful company from ordering to fast delivery! Ordered grey garden furniture, so pleased @ looks amazing! my only judgement is the actual seating depth could be longer, feels a bit short. Apart from that I’m very satisfied would recommend. Thank you Lloyd
12 lipca 2022
Odpowiedź od The Pack Design
Hi David,
Thank you for leaving us such positive feedback. We are going to speak with our manufacturer about increasing the seat depths and height for future customers.
Hopefully we will see you again soon 😊
Warm regards
Lloyd
Absolutely fantastic company and furniture
Absolutely fantastic company. Customer service exceptionally attentive and friendly.
Ordered the 9 piece Malta rattan and arrived within a week. Delivery company were also helpful and lovely.
Assembly didn’t take long but was rather tricky as some holes didn’t line up etc but the company put everything right and helped us through.
Honestly recommend using this company. They’re great and their products are beautiful!
8 lipca 2022
Opinia niezależna
Odpowiedź od The Pack Design
Hi Shannon
Thank you so much for your review it helps us massively being a small family company.
We have been told recently that some of the alignments are slightly off with our Malta sets however it is doable with slight adjustment.
We are currently in talks with our manufacturer to prevent this happening from our 2023 stock.
Thank you for choosing us and we hope to see you return soon.
Warm regards
Lloyd
Odpowiedź od The Pack Design
Fantastic to hear this Bruce, thank you for choosing us.
Drop us a message if you need any further assistance.
Warm regards
Lloyd
I would have given 5* if I had been…
I would have given 5* if I had been contacted on delivery as I was away and it just turned up early morning had to phone my daughter to drive to mine and then the driver just left it on the pavement, as far as the furniture goes absolutely well worth what I paid
5 lipca 2022
Odpowiedź od The Pack Design
Hi Nicola
Thank you for your honest feedback this helps us improve our business once we hear back from our customers.
We are so sorry to hear about the courier company unfortunately Pallet force are a third party to us and it does end up out of our control however, we do have an agreement in place with them that they should be calling all customers 1 day prior to delivery to book in.
We have already escalated this to pallet force and will make sure this doesn’t happen again.
Warm regards
Lloyd
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