Csl Furniture Recenzje 

I wouldn’t give this company even one star if possible!
I had a £1000 sofa less than 3 months before the legs snapped twice, The swivel chair had to have the wires fixed inside (apparently hadn’t been factory fitted correctly) and after ‘fixing’ they left a gaping rip in the bottom of the chair where they had gained access to the cables! Then the whole frame started to come apart, to which they sent out someone to ‘make a repair’ where he put pva glue on the chipwood inside and knocked 6 inch nails through it! They said this was an ‘adequate repair’ and refused any further assistance! A total cowboy company! I also took out the ‘insurance’ on the sofa but they blamed the company for poor workmanship and the company send you back to the insurance company! It was all one big money scam! If I can give any advice; It’s steer clear of this company!!!

I must admit I have always found the furniture from this company of reasonable quality for the price. You are not pestered when in store like scs who verge on aggressive salesmanship.

I bought 2 three seater settee four years ago, and thinking of changing colour scheme. But furniture still in too good condition to justify changing just jet. Was surfing the net and saw all these negative posts so had to put this on.
I would nt be surprised if the views on here are from the ultra competitive scs.
Don't believe everything that you read.

Horrible Company. Will make you feel like you are buying premium Sofas however they are only money grabbing fraudsters. The sofa guarantee is non existing and they state only covers structural damage where any solid part may break. Rude and poor customer service. Change their company name because of this. Avoid I don't ever recommend them.

Misleading sales people
Deceitfull staff
Dishonourable company
Do Not Buy from Sofaworks/Sofology!!

Bought a leather 4 seater sofa with armchair and footstool and a leather care pack. Paid for additional policy protection for 5 years. Reciept and paperwork stated 10 yr structual guarentee and 2 yr leather. Called after 2 yr to report cushion sagging, cracked leather, sagged webbing and spring support. Recieved email stating i only had a 1 yr guarantee and 5 yr structual, even though I had paperwork stating differently. Evidently they can change their terms and conditions of sale as and when it suits them!

They also stated I could not claim on the additional policy i had taken out in store either as this was just for accidental damage! If I was told that at the point of sale then I wouldn't have taken that out either as my own home insurance would have covered accidental damage!!! They offered a technician visit at a cost of £69.00 to myself to inspect the sofa but nowhere was this charge stated in their terms and condiions which I had recieved at the point of purchase.

After reading other reviews i decided the charge for a technician visit was just another scam and a ploy to get additional money out of people. Many reviews have stated that they had paid for this only for Sofaworks to state that the faults are down to customer wear and tear! Wear and tear resulting from 2 yrs of 2 lightweighted adults - no children, just light use in the evenings!!
This company is dishonourable & decietfull, their products are inferior and their guarentees are false. The additional protection plans they force sell on you are not worth the paper they are written on. You have been warned.

CCJ if your unhappy, Jason Tomlinson loves his cocaine (Personally watchec him snort a ski slope , then handy with his fists) a spoilt little tech graduate bumming off his fathers success

Misleading sales person stating three seater was exactly the same in appearance as four seater displayed is store . NOT THE CASE !!!!!!! Fewer scatter back cushions which gives a totally different look and style. Following a discussion with a very rude and disinterested young man from customer service my husband and I returned to the store where originally purchased . Staff were in agreance when shown photographs of the suite with the lack of scatter back cushion and promptly called their manager Ken. Ken was very unhelpful and patronising in manner. He couldn’t or wouldn’t accept our point of view that we’d been totally mislead by the salesperson when initially purchasing the suite and was very derogatory towards this member of staff which I found unprofessional and passing the blame given this staff member had recently left the company. I offered to take a display cushion as a replacement but was told this was not possible as Ithis would mislead future customers regarding the style of the suite .. HOW IRONIC !!!!! since this is exactly what had happened to us. I have since been offered anothe cushion for the price of £60.00 which I have very politely refused in principle as I don’t think there should be a charge for something that by implication should have been included in the price. I am shocked to see how many bad reviews are on this site regarding the company.. I have my own small business and would be totally ashamed by such reviews and attitudes of certain staff. May I add the only member of staff not acting professionally was the manager Ken .. other staff there at the time were very supportive and understanding and accepted our point of view in terms of being mislead when shown pictures taken of the problem.
I very rarely write bad reviews as I’m a laid back kind of person .. However I feel this is justified and to warn other future customers to be aware at what your actually going to receive in comparison to what you envisage receiving. I will also be writing an official letter of complaint to the relevant department informing them of the situation.
Michele Harding
St Helens

I'm very disappointed with scs they don't value ther customers talk to me like I'm not paying for the sofa an now I can't take it bac.this is what I call legal froud

Have been meaning to write this review. Our last purchase from CSL was delayed but we did feel they made an effort to deliver on the day we requets after the item was ready. Helpful to have taken away the packaging

After almost 5 years of suffering their over priced rubbish sofas and finding that their 5 year "guarantee" is not worth the paper it's written on my husband decided to open up the 2 sofas and reupholster them himself. The inside of these sofas which cost us in excess of £2,200 are like a school boy project gone wrong. Think plywood, exposed nails, no springs just foam, splintered timbers, protruding nails, not one professional carpenter's joint to be seen. I have photos. Spend your hard earned cash elsewhere, because once you've coughed up for your crap furniture, guarantee and cleaning kit (which is just a box of rags) they are not interested. The have changed their name to Sofa Works but not their policy or honour of the worthless guarantee.

The scatter cushions don't for properly they are a mess I would not recommend this company at all they won't do anything about it a disgrace

Well where do I start...had my sofa just over 2 years and been locked in a battle since the sofa was 15 months old and the leather started cracking then one seat collapsed. After months of complaining they finally offered to send out a technician free of charge. Steven (based in Newcastle) said the leather was made of different quality leather and there was nothing he could do regarding this and he would put this in a report and send back to his office and see what they suggest. He also said he would need to come back to fix the seat as he had other appointments that day. Two days later I received an email asking if I would like to pay for a further visit?! I was shocked and called them to be told that the damage was accidental and wear and tear. They also denied the technician had ever said there was a quality issue with the leather however after reading other reviews this has happened to others. I am still in battle with them and currently in the process of having an independent report carried out and will be taking them to court.
I've since found out the sofa was manufactured in Hong Kong. After paying £2160 I'm not letting this go!!

We bought our sofa just over 2 years ago, within 18 months of having the set (that is hardly used) it was peeling in some areas and loosing colour. After spending months of time and several phone calls to SOFOLOGY (as it's now called) they said they would send a technician to come look at the sofa, at a cost of £47. I was disgusted and said I was not happy. After another couple of calls I was finally told the technician would come free of charge. Brian from Newcastle came out and told me that it was a manufacturers fault, that the leather had not been sealed correctkt, and would repair it. He said as if was 4.30pm and I had my kids in and the procedure was very strong smelling, he could come back at a later date and do it, the 'office' would contact me with an appointment! Two days later I get a phone call to say he has sent a report to say it is wear and tear!!! He has completely lied! Sofology are now saying I have to pay to have another technician out! Appaling sofa and just as appaling customer service. I intend to take this further and will make sure everyone I come into contact with know how terrible Sofology are!!

Should have done this earlier. Bought our two and a half seater and three seater four years ago. We ordered brown leather with white contrast stitching. We did not like the chrome feet and were told that was not a problem. We could have black. Sofas arrived a number of weeks later. No contrast stitching just all Brown.We rang and complained immediately. We were told that we hadn't ordered it with contrast stitching. The woman on the end called us all but liars. So we kept it. Within days arms were creaking. A guy came out and restapled the cardboard that kept the filler in. Quality rubbishy and filling worse than useless. Even with plumping it up every day if still sagged. Just bought from dfs. Cheaper and better quality already. No plumping up either. Do not buy from this company. They will do anything to get a sale and service is rubbish.

Bought a sofa from CSL nearly four years ago. Had to have it repaired/reinforced within a year of purchase (we are average sizes). Now looking to buy a whole new sofa as this one really uncomfortable and creaks and cracks and feels like it is going to give way at any moment and the only thing we do is sit in it. Terrible TERRIBLE quality.

Bought a Napier sofa from CSL. Now a sofaworks. Leg bent upwards after sitting down. We are not that heavy and we have no kids to jump up and down on it. Sofaworks wanted to charges to come out up front. £47.50 then £30 for new legs. I would not use this company, if the after care is like this. I'm going to get it welded for a couple of quid. SHAME ON YOU!! SOFA WORKS. 😡😡

Bought 2 sofas from CSL just over 2 years ago.
The manual recliner button stopped working recently so you had to physically pull out the 'foot rest' part and push it back in.
We were talked into purchasing the insurance on the sofas so presumed we would be covered for repair.
Guess what? Unbelievably not covered for any mechanical faults....what a waste of money.
NOT impressed with customer service at this company, would definitely NOT buy from CSL or Sofaworks as they are now called again.

if you are thinking of parting with your hard earned money and buying a sofa from Csl don't! They will sell you a leather suite and when the top layer of the leather coating starts to peel away just after it is twelve months old they will tell you it's wear and tear! This is what happened to me when a bought a three and a two seater from Csl in Stockport, The company is a disgrace and I am surprised they are still trading all be it under another name,Sofa Works, if you buy from these jokers you will regret it,

My husband and I purchased a 3 seater and 2 seater Sofa from CSL Brent Cross Store on 21st September 2013 - just over two years ago - and I noticed back in June of this year, what looks like wearing out of the leather on the top layer of the leather on the 3 seater sofa, which has increased along the sofa to other cushions now.

I contacted CSL which is now Sofaworks to explain that the top layer looks worn and they said they would send someone out at our cost for £37.00 to take a look, this payment was to be paid up front and if they found the sofa problems to be their fault then they would repair and refund the call out money. They said it sounded like wear and tear which is down to us, even though the sofa was only around 16-18 months old at that point in time and we were still paying it off!

One of the service men arrived in July to take a look, he informed us that the company he worked for was not part of CSL/Sofaworks as their own team "had walked" as he put it and his company were sub-contracted to CSL/Sofaworks. He proceeded to take a look, told me it was wear and tear and that it was the way we were sitting on our sofa. He said you could only sit on the sofa with your back to the rear and your feet on the floor, you could not sit with you feet tucked under you, or even lie down on your sofa! I told him this was ridiculous, as sofas costing £3,000.00 in total should not wear within 16-18 months and that as a piece of furniture, you should be allowed to sit on it in whichever way you want! I also commented that our previous leather sofa, which we had for 15 years (bought from Leatherland) and had no wear and tear layers missing in those 15 years, only replaced it because the foam in the arms had flattened, so why would a brand new sofa wear after such a short time. He then went on to say that it was the oils in our skin causing the damage and ..... wait for it ..... if we were Afro Caribbean or Asian, the oils are a lot worse and there would be a lot more damage. So I said basically you are saying that if you are Black or Asian you should not buy a leather sofa and he said yes! I said then why don't the sales staff tell people this when they are selling and he just shrugged his shoulders.

Anyhow he left with a sample, 3 weeks later I received a call saying that CSL/Sofaworks would refund my £37.00 and that they believed the damage was accidental and I should claim on my Platinum Policy for Accidental Damage, that we purchased along with the sofas. I thought great and contacted the Accidental Repair team who promptly came to view the sofa. Straight away the very nice guy said yes we see a lot of this from CSL/Sofaworks sofas and they always try and pass the buck saying claim off the insurance, when in fact it is a manufacturing fault of the leather. He said it was definitely poor quality leather used for this particular sofa and that CSL/Sofaworks should by rights replace the 3 seater sofa as there way no way to repair the damage. That was two weeks ago and I have just received the letter from the insurance confirming the mans' diagnosis as "Ths is a manufacturing fault".

So far no response from CSL/Sofaworks!!! Why am I not surprised?

Paid £1200 for corner Napier seated 3 years ago and union jack rug to match. Upto now ... The rug stained my brand new fitted cream carpet in my brand new house which took 2 assements, a carpet cleaner two attempts then a carpet fitter to come measure up, then a day waiting in for carpet fitters to not turn up then a further day to fit. ( meanwhile I had to take all furniture out the rooms in anticaption they would be replacing rug. Was then told if it happened again they wouldn't replace so I bought rug carpet protect its which really didn't work so paid £120 for rug I couldn't use . I was 8 months pregnant at that time. Then the legs on three occasions over a year period collapsed. Please don't think there's a big family there's two of us, with a baby. The sofa actually collapsed when a guest sat down which was highly embarrassing, she was only a slight framed lady . then the springs popped out and withoutus realizing left a long scrap right down the thigh of my then one year old. I sent three emails if disgust and complaint yet to receive a reply and my baby is now two ! The worst part of this is not only all the stress and the constant emailing and calling sending in letters photos etc... My daughter has spiniabifida, she has one kidney and has had meningitis at 8 weeks old , now I know that's all hardly irrelevant but the reason I make note is that hospital has been a big part of life in last two years and so I can't work anymore, so paying for call out fees and phone calls and buying new sofa every two years is not helpful nor within my finiancal limit at this moment. And when we do have time at home I want to relax on my big comfy sofa that I thought I was paying for ... Instead I have a spring broken, collapsed legged, saggy, uncomfortable sofa .... Thanks CSL you really do live up to your awful reputation. Again tonight I have just seen the sofa gas collapsed !!!!

I am absolutely disgusted in my experience from this company! I will never buy or recommend anybody to buy a sofa from this company unless you plan on changing it after 3 years due to the stitching coming away from the seems! After a very lengthy two hour phone call today (one hour being on hold) I was advised this is not covered by the extra warrenty I pay for as apparently this is structural damage. To my disbelief I was advised even though this is no fault of my own and would'nt be classed as accidental damage I would have to pay £47 call out fee to assess! I am disgusted in the service I have received today and the poor quality if this settee! Will definately be seeking help from trading standards and will also send a copy to the ceo of this rip off company

I will also publish my experience across social media!