THE OUT Recenzje 

1833
Wynik TrustScore: 5 na 5

4,8

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

The booking process was good. The delivery of the vehicle at the airport was good as I could track the driver’s arrival time, The cleanliness of the car and the support from the delivery driver... Zobacz więcej

Oceniono na 5 z 5

Booking process and verification was easy. Car was great and practically brand new. Loved the delivery and pick up service as well, it was quick and easy, the tracking of the driver was awesome as wel... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Refund was returned within a few hours. Only gripe would be some car features go into the paywall. maybe not a straightforward solution for hire company to solve. Otherwise great experience.

Oceniono na 5 z 5

Great experience.. the car was fantastic as expected. Delivery and pick up as agreed on.. Very polite team both at Delivery and pick up.. Responsive and very helpful help team including Lewis and Salm... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Wypożyczalnia samochodów
  2. Leasing samochodów

Napisane przez firmę

Car rental by Jaguar Land Rover. Delivered to your door. No surprises, all-inclusive prices. Book within minutes in the app, we’ll deliver to you and collect when you’re done. Choose from Land Rover Discovery Sport, Land Rover Defender, Range Rover Evoque, Range Rover Sport PHEV, Range Rover Autobiography PHEV, Jaguar F-TYPE and fully electric Jaguar I-PACE. All-inclusive pricing: unlimited mileage, additional drivers, fully comprehensive insurance, delivery and collection in London Zones 1-5. And all the extras are included too.


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,8

Wszystkie recenzje

(1833)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 152

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Everything was perfect

Everything was perfect! 🤩

14 września 2025
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Odpowiedź od THE OUT

Thank you for your review! We’re so glad to hear everything was perfect.

We look forward to your next trip with us!

Oceniono na 5 z 5

Highly recommended

Starting with great apps and responsive customer service systems. The Out car is impeccable, the car is delivered and picked up on time, right in front of your door. The OUT shall expand globally.

Highly recommended!

11 września 2025
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Odpowiedź od THE OUT

Thank you for your review! We’re so glad you found the service smooth and the car impeccable. It’s great to hear delivery and collection worked perfectly for you, and we look forward to your next trip with us!

Oceniono na 5 z 5

Fantastic experience

Hiring a Range Rover from The Out was a fantastic experience. Seamless booking, on-time delivery, and an immaculate car that was a joy to drive. Professional, hassle-free, and genuinely premium service. Highly recommended!

8 września 2025
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Odpowiedź od THE OUT

Thanks so much for your review! We’re delighted you found everything seamless and hassle-free, and that you enjoyed the Range Rover experience.

We’d love to welcome you back for another drive soon!

Oceniono na 4 z 5

Great service for special occasion hire car

Needed a comfortable car to take 3 friends plus golf equipment down to France for a long weekend. The Out delivered! Good customer service and refreshingly simple in terms of EU driving and additional driver coverage without extortionate extra fees. Also, delivery and collection to your door was a major plus over comparable offerings from the traditional Avis Prestige / Major Car rental offerings. The RR Sport we hired was perfect for the journey and factory fresh. Only downsides: 1) The deposit of £5000 held on your credit card is not returned for a few days after the rental so if you don't have a particularly long line of credit this can be a bit of a nuisance. 2) Out of hours assistance is limited (though my enquiries were quickly responded to via e-mail)

30 sierpnia 2025
Opinia niezależna
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Odpowiedź od THE OUT

Thanks for taking the time to leave such a detailed review! We’re so pleased the Range Rover Sport was the perfect fit for your trip to France and that you enjoyed the ease of delivery, collection, and EU cover. We also appreciate your feedback on the deposit and support - it helps us continue refining the experience.

We look forward to helping with your next journey!

Oceniono na 4 z 5

Would have been ⭐️⭐️⭐️⭐️⭐️ but…

Lack of phone interaction (live chat/email only) was off putting as was account sign up &need to reset password repeatedly. It will be rare Im sure but if like myself still have old style paper driving license because of principles it will be difficult. That said I was accommodated & staff ,vehicle & service is 100%.

8 września 2025
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Odpowiedź od THE OUT

Thank you for your feedback and for sharing your experience! We appreciate your comments and it’s great to hear that despite the challenges you found the team, vehicle, and service to be 100%.

We hope to see you again soon!

Oceniono na 5 z 5

Perfection

Professional. On time. Easy. You can't really ask for anything else.

2 września 2025
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Odpowiedź od THE OUT

Thanks for the review! Great to hear everything was smooth and easy - just how it should be.

We look forward to helping with your next trip!

Oceniono na 5 z 5

Highly recommend!

Excellent service!

4 września 2025
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Odpowiedź od THE OUT

Thank you! We're so glad you had an excellent experience and look forward to welcoming you back again soon!

Oceniono na 5 z 5

Smooth and efficient

First time using The Out. My client specifically requested a Range Rover for their trip to the UK, which I initially thought would be difficult to source, until I discovered The Out. The simplicity with which I was able to source the vehicle, ask questions and receive speedy responses and upload the required documents seemed too good to be true, but The Out made the entire process incredibly easy. The vehicle was delivered on time and picked up just as promptly. Clean, smooth process. The team was efficient, knowledgeable and helpful. Not to mention I was coordinating this reservation from the States, but the time difference made no difference. I thoroughly enjoyed the seamless process and look forward to booking with The Out in the future.

28 sierpnia 2025
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Odpowiedź od THE OUT

Thank you for sharing such a detailed review! We’re so pleased we could make the process smooth and seamless for both you and your client, even from overseas. It's great to hear that everything from the booking to delivery and collection was effortless and we’ll be delighted to assist you again on future trips!

Oceniono na 5 z 5

Seamless service

The car delivered was top spec., around 2 months old and with low miles. It was clean and felt brand new. I was also pleased to see it was a colour variant. Delivery was on time and collection was seamless. The staff were polite. Nothing to fault in the whole process. Will use again, thank you.

5 września 2025
Opinia niezależna
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Odpowiedź od THE OUT

Thank you for sharing such great feedback! We’re delighted you enjoyed the car and the seamless service from delivery to collection, and it's wonderful to hear that everything went smoothly.

We look forward to your next trip with us!

Oceniono na 5 z 5

Really convenient and time-efficient…

Really convenient and time-efficient way to hire a car. Excellent service. Would be nice to have an android app

25 sierpnia 2025
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Odpowiedź od THE OUT

Thank you for your review! We’re so pleased you found the service convenient and time-efficient, and really appreciate your feedback.

Looking forward to your next trip with us!

Oceniono na 5 z 5

Great customer support from the whole…

Great customer support from the whole team from help in the original booking , support with the additional drivers to delivery and pickup

31 sierpnia 2025
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Odpowiedź od THE OUT

Thank you for your review! We’re so pleased the whole process, from booking to delivery and collection, went smoothly and that our team could support you throughout.

We look forward to your next trip!

Oceniono na 5 z 5

Great car and great company

Great car and great company. Very good service

18 sierpnia 2025
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Odpowiedź od THE OUT

Thanks for your review! We’re delighted you enjoyed the car and the service.

We look forward to your next trip!

Oceniono na 5 z 5

Timely

Timely, professional and easy to use service.

24 sierpnia 2025
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Odpowiedź od THE OUT

Thank you for sharing your experience! We’re so pleased you found the service timely, professional, and easy to use.

Looking forward to your next trip with us!

Oceniono na 5 z 5

Seamless service

Seamless service, would recommend

12 sierpnia 2025
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Odpowiedź od THE OUT

Thank you for your review! We’re glad you found the service seamless and appreciate your recommendation.

Looking forward to your next trip with us!

Oceniono na 5 z 5

Fantastic cars and fantastic service

Fantastic cars and fantastic service. Nothing not to like!

16 sierpnia 2025
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Odpowiedź od THE OUT

Thank you for the lovely feedback! We’re delighted you enjoyed both the car and the service - that’s exactly what we aim for.

We hope to welcome you back again soon!

Oceniono na 5 z 5

The Out is simply the best car rental ever

The Out is simply the best car rental, anywhere in the world. From booking to collection, right through to return, it's a lesson in how to exceed customer expectations. It's that good.

11 sierpnia 2025
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Odpowiedź od THE OUT

Wow - what an incredible review! We’re thrilled to hear you rate THE OUT so highly and that the whole experience, from booking to return, exceeded expectations.

We look forward to welcoming you back for your next trip!

Oceniono na 3 z 5

Satisfactory but didn't go to plan

Car was great, and delivered on time. However without the booster seat and bike rack I requested, which severely disrupted my plans. The car also had intermittent radio issues where I had to keep turning it off and on again to resolve.
Customer service did extend my hire and deliver the bike rack later on to compensate me. It's frustrating that all communication has to be done by email though as there's no one you can call.

10 sierpnia 2025
Opinia niezależna
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Odpowiedź od THE OUT

Thank you for taking the time to share your experience. We’re glad the team were able to resolve things and provide compensation, but we’re sorry for the disruption this caused to your plans. Your feedback is really valuable and helps us improve, so thank you again for highlighting it!

Oceniono na 5 z 5

Brilliant service

Brilliant service, helped sync our tech with car and the team who dropped off and collected, couldn’t have been nicer.

Will definitely be using again

4 sierpnia 2025
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Odpowiedź od THE OUT

Thank you for the brilliant feedback! We’re so pleased the team could help get you set up and make everything easy. Delighted you’ll be using us again and we look forward to next time!

Oceniono na 1 z 5

If you are caught by one of their ads…

DO NOT GO NEAR THIS. If you are caught by one of their ads beware that their "verification" process will take far more time than simply picking a car up at a station or using any of the other delivery services. I have used several similar in the US and nothing like this. You will send so many docs it will seem like online fraud but persist. Then they will conduct a review for a silly 900 gbp car charge. (This group had the temerity to suggest that I at the age of 65 had been driving for less than two years and therefore needed more verification? After uploading DL, passport, and doing video, answering multiple times their qs re clean record.) So, if you maybe want to put your assistant on this, go for it; but if you're doing things yourself with your family and want to pick up something casual for a few days, this isn't it. Bad service. Addendum - I told them forget it and they then proposed a 200 gbp cancellation fee! Horrible group.

14 sierpnia 2025
Opinia niezależna
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Odpowiedź od THE OUT

Hi Seth,

We’re very sorry to hear our service didn’t feel as efficient as you expected. Our verification process is designed to be straightforward, but occasionally, we need to complete a few extra checks if a driving licence doesn’t display the full driving history. We understand this can be frustrating.

While a cancellation fee normally applies for bookings cancelled within 48 hours, in your case, this was fully refunded as the verification wasn’t completed.

We truly appreciate you taking the time to share your feedback, and we’ll continue working to make the process smoother for everyone.

Kind regards,

THE OUT

Oceniono na 5 z 5

Excellent

Asim was excellent with the drop off and pickup. Absolutely no issues at all. Will be using the out regularly from now on.

4 sierpnia 2025
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Odpowiedź od THE OUT

Thank you for your review! We’re delighted to hear Asim made your drop-off and pickup so smooth.

We look forward to seeing you regularly!

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