The booking process was good. The delivery of the vehicle at the airport was good as I could track the driver’s arrival time, The cleanliness of the car and the support from the delivery driver... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Booking process and verification was easy. Car was great and practically brand new. Loved the delivery and pick up service as well, it was quick and easy, the tracking of the driver was awesome as wel... Zobacz więcej
Refund was returned within a few hours. Only gripe would be some car features go into the paywall. maybe not a straightforward solution for hire company to solve. Otherwise great experience.
Great experience.. the car was fantastic as expected. Delivery and pick up as agreed on.. Very polite team both at Delivery and pick up.. Responsive and very helpful help team including Lewis and Salm... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Car rental by Jaguar Land Rover. Delivered to your door. No surprises, all-inclusive prices. Book within minutes in the app, we’ll deliver to you and collect when you’re done. Choose from Land Rover Discovery Sport, Land Rover Defender, Range Rover Evoque, Range Rover Sport PHEV, Range Rover Autobiography PHEV, Jaguar F-TYPE and fully electric Jaguar I-PACE. All-inclusive pricing: unlimited mileage, additional drivers, fully comprehensive insurance, delivery and collection in London Zones 1-5. And all the extras are included too.
Dane kontaktowe
THE OUT, The Script, 44 Featherstone Street, Old Street, EC1Y 8RN, London, Zjednoczone Królestwo
- hello@theout.com
- theout.com
4,8
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent service, flexibility and vehicle quality
Excellent service - this was my 6th car from The Out. The only criticism is prices are still quite high and they should offer some perks for loyal customers (similar to a loyalty stamp card).
Other than that, The Out provide a fantastic service!
13 października 2025
Odpowiedź od THE OUT
Thanks for leaving us a great review, and for hiring with us on multiple occasions!
We appreciate your feedback, and will be sure to pass it onto the team. We look forward to seeing you next time!
A wonderful experience
The Out offer an easy, communicative and trustworthy service experience. We booked a Range Rover for the weekend and the delivery driver was prompt and reliable. The team answered our questions swiftly and were very friendly. Will definitely use The Out's services again!
12 października 2025
Odpowiedź od THE OUT
Thanks for taking the time to leave us an amazing review, we are happy to hear the team were on hand to assist with any questions, and you found our service easy to use!
We look forward to seeing you again soon!
Odpowiedź od THE OUT
Thanks for leaving us a great review, we are glad to hear you enjoyed the car!
We look forward to seeing you again soon!
Very clean, new low mileage car
New, low mileage very clean car, dropped at the door, up to date communication, option for Damage Waiver and fuel/electric refill at the market prices are wonderful, wish they have more LWB models with deployable side steps
4 października 2025
Odpowiedź od THE OUT
Thank you for your wonderful review! We're so pleased to hear you enjoyed the car and our delivery and communication process. We appreciate your feedback about the LWB models - we'll be sure to share that with the team.
We look forward to seeing you again for your next trip!
Odpowiedź od THE OUT
Thank you so much! We’re thrilled you enjoyed the Range Rover Sport and really appreciate the recommendation.
Hope to see you again soon!
So Easy to use
Easy to use. Great customer service and flexible approach.
13 września 2025
Opinia niezależna
Odpowiedź od THE OUT
Thank you for your kind words! We're delighted you found the service easy to use and appreciated our team’s flexibility.
We hope to welcome you back again soon!
Second time using THE OUT and it’s one…
Second time using THE OUT and it’s one of the best. Very smooth from start to end. Very informative and communication with myself was excellent, I’ve accidentally booked the wrong vehicle and they corrected it without any question. I booked the car less than 12hrs before and still managed to get the Defender 110 to me on time. Well done to the team working there.
30 września 2025
Odpowiedź od THE OUT
Thank you for sharing such great feedback! We're so pleased to hear your second experience was just as smooth as the first. We're glad the team could quickly help with your booking and get your Defender 110 delivered on time - we’ll be sure to pass along your kind words.
We look forward to seeing you again soon!
Odpowiedź od THE OUT
Thanks for your review! We're glad to hear the delivery and drop-off went smoothly.
We look forward to welcoming you back for your next trip!
Discovery Sport
Rental was made easy with the delivery and pick up. The car was in great condition as it was brand new as i was told. Was also given an upgrade to the larger model.
21 września 2025
Odpowiedź od THE OUT
Thanks for your review! We're so glad you enjoyed the upgrade and the convenience of delivery and collection. Great to hear you loved the brand-new car and we look forward to seeing you again soon!
The car arrived immaculate and the…
The car arrived immaculate and the staff were very helpful every step of the way from booking to delivery, to customer service (extension request) to collection! 10/10 service and will most definitely be using the OUT again! Thank you very much to the team for making it a pleasant experience and accommodating my requirements!
9 września 2025
Odpowiedź od THE OUT
Thank you for the glowing review! We're delighted to hear everything from booking through to delivery, your extension request, and collection went so smoothly. The team will be so pleased to know their efforts made such a difference.
We look forward to welcoming you back for another 10/10 experience soon!
Additional Charges with No Explanation
The Out charged my card 3 additional times after my rental was completed with no explanation provided for the charges
19 września 2025
Odpowiedź od THE OUT
Thank you for taking the time to leave a review. We’re sorry to hear of your concern regarding the additional charges and appreciate the chance to clarify. These were related to tunnel and congestion zone crossings that occurred during your rental - charges we proactively paid on your behalf to prevent higher fines and admin fees later.
Our team also reduced the associated handling fees as a goodwill gesture, keeping your total cost as low as possible. We’ve already shared full details directly via email, but please don’t hesitate to reach out if you’d like us to go over anything further!
Odpowiedź od THE OUT
Thanks for your review! We’re glad you enjoyed the seamless service and brand-new cars.
We look forward to welcoming you back for your next trip!
good service, hybrid poor
The service was good however the mild hybrid Land Rover was somewhat disappointing. With a full load of passengers and bags it was pretty sluggish. I disnt think I had ordered an electric vehicle and I didn’t appreciate it. When the battery was discharged, out in the country, I had no way of charging it back up. Otherwise fine.
14 września 2025
Odpowiedź od THE OUT
Thanks for your feedback! We’re glad you enjoyed the service and appreciate your comments on the mild hybrid. We’ll make sure to highlight how these models perform so your next hire is even smoother.
We look forward to welcoming you back soon!
Great service
Great service, great car. The only change I would make is having a contact number to be able to actually speak to a member of staff as the chat is not always immediate.
26 sierpnia 2025
Odpowiedź od THE OUT
Thank you for the lovely feedback! We’re so pleased you enjoyed both the service and the car. We appreciate your point about phone contact and will take that on board as we continue to improve. We hope to see you again soon.
Intro to the car
Car great, handover/pickup efficient. However I would have liked to have a bit more of an explanation of the car at the handover. (‚Have you never driven one of these??‘ doesnt help..).
Also, I asked how the back seats go down. That was never done before clearly by neither of the gentlemen.
Since you have only a few models on offer, it should be easy for you to train your staff at least to a minimum level on the basic features of your few car models.
13 września 2025
Odpowiedź od THE OUT
Thank you for your feedback! We’re glad the car and handover were smooth, but we’re sorry the explanation at delivery fell short. Our drivers should be fully briefed on the basics of every model, and we’ll make sure this is reinforced. We really appreciate you raising it and look forward to welcoming you again soon.
Odpowiedź od THE OUT
Thanks so much! We’re glad you had an awesome experience and look forward to next time.
Amazing service and car
Amazing service and car. It has been my third time using this service and always gone well.
19 września 2025
Odpowiedź od THE OUT
Thanks for your lovely review! We’re so glad to hear everything has gone smoothly each time - it means a lot.
We look forward to your next trip with us!
Delivery of an excellent car
Excellent service! Changes were quickly made over email/ via the app. Pickup and drop off was swift and easy (and also enjoyed my conversations with the team) and the car (Range Rover Sport) is a very enjoyable driving experience
8 września 2025
Odpowiedź od THE OUT
Thanks so much for your review! We're glad to hear the booking changes were handled smoothly and that you enjoyed both the Range Rover Sport and your time with the team.
We look forward to your next trip with us!
Great service from start to finish
Delivery and pick-up were on time. Staff was very helpful throughtout. Car was in impeccable condition. Will use them next time I need a rental.
15 września 2025
Odpowiedź od THE OUT
Thank you for your great feedback! We’re glad to hear everything went smoothly and that the car arrived in top condition.
We look forward to your next trip with us!
End to end great experience
End to end great experience! Looking forward to the next journey.
14 września 2025
Odpowiedź od THE OUT
Thank you for your review! We’re delighted you had a great experience end-to-end, and we look forward to your next journey with us!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.