The booking process was good. The delivery of the vehicle at the airport was good as I could track the driver’s arrival time, The cleanliness of the car and the support from the delivery driver... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Booking process and verification was easy. Car was great and practically brand new. Loved the delivery and pick up service as well, it was quick and easy, the tracking of the driver was awesome as wel... Zobacz więcej
Reakcja na opinię
Refund was returned within a few hours. Only gripe would be some car features go into the paywall. maybe not a straightforward solution for hire company to solve. Otherwise great experience.
Great experience.. the car was fantastic as expected. Delivery and pick up as agreed on.. Very polite team both at Delivery and pick up.. Responsive and very helpful help team including Lewis and Salm... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Car rental by Jaguar Land Rover. Delivered to your door. No surprises, all-inclusive prices. Book within minutes in the app, we’ll deliver to you and collect when you’re done. Choose from Land Rover Discovery Sport, Land Rover Defender, Range Rover Evoque, Range Rover Sport PHEV, Range Rover Autobiography PHEV, Jaguar F-TYPE and fully electric Jaguar I-PACE. All-inclusive pricing: unlimited mileage, additional drivers, fully comprehensive insurance, delivery and collection in London Zones 1-5. And all the extras are included too.
Dane kontaktowe
THE OUT, The Script, 44 Featherstone Street, Old Street, EC1Y 8RN, London, Zjednoczone Królestwo
- hello@theout.com
- theout.com
4,8
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od THE OUT
Thank you! We're so pleased to hear it's always a fantastic experience.
Hope to see you again soon!
Odpowiedź od THE OUT
Thanks for your review! We’re so pleased you find the service easy to use and enjoy the quality of our cars.
We hope to see you again soon!
Odpowiedź od THE OUT
Thank you! We're so pleased you enjoyed the service and the vehicles and we hope to see you again soon!
My second time booking the defender 110…
My second time booking the defender 110 and it has been another great experience. Pick up and delivery was smooth and stress free, and deposit was refunded instantly after car was returned. Emails were promptly replied to and most importantly the cars were the newest models. Although price is on the higher side, you definitely get what you pay for. Will use again.
6 sierpnia 2025
Opinia niezależna
Odpowiedź od THE OUT
Thanks so much for booking with us again! We're glad to hear everything went smoothly and that the Defender 110 delivered another great experience.
We appreciate your kind words, and look forward to the next time!
Very friendly staff and the rental is…
Very friendly staff and the rental is easy and smooth. The app is easy to use with a few steps than the transaction was completed.
29 lipca 2025
Odpowiedź od THE OUT
Thank you for the kind words! We're so pleased to hear the process felt smooth and the app made things easy.
Hope to see you again soon!
Amazing from start to end
Amazing from start to end!
Really impressed with the customer service, prompt email responses. Car was really new, less than 500 miles as mileage. Car delivery staff were really nice.
Only feedback: consider a lower deposit (5000 gbp) for full insurance cover. Also change name from “Level Shoes” to something else when sending text messages to customers. Including mineral water bottles in the car would be a nice touch.
28 lipca 2025
Odpowiedź od THE OUT
Thanks so much for the lovely review - we’re really glad to hear you enjoyed the service and the car. We appreciate your comments and hope to welcome you back again soon!
Just picked car up
Just picked car up. Perfect service by Prince Osei
1 sierpnia 2025
Opinia niezależna
Odpowiedź od THE OUT
Thanks for the kind words! We’ll be sure to pass on your appreciation to Prince Osei - glad everything went perfectly.
Enjoy the drive!
Great experience with The Out
Great experience with The Out, from delivering to collection, can’t fault it will be definitely using again. Thanks once again The Out.
30 lipca 2025
Opinia niezależna
Odpowiedź od THE OUT
Thanks so much for the lovely review! We're really glad everything went smoothly from delivery to collection.
Looking forward to your next trip with us!
First class services…
From registering an account to delivery of a superior vehicle, pick up at our convenience… first class service way beyond the normal hire car service. Staff were friendly and helpful and I can thoroughly recommend this company.
24 lipca 2025
Odpowiedź od THE OUT
Thank you for the kind words! We're so pleased to hear the whole experience, from sign-up to return, stood out for all the right reasons. Great to know the team made a positive impression too.
Hope to welcome you back again soon!
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY.
Paper booked car for delivery post long flight from Dubai with wife, 6 year old and a 3 year old. Before taking off informed the company that the flight was going to land late, was informed I would have to pay £50 extra fee for late delivery…. Already expensive but fine.
Car NEVER turned up and there is no way to contact the company post 6pm. Nobody to call, chat on website doesn’t work. Now stranded at Heathrow. Totally terrible, don’t use them.
30 lipca 2025
Opinia niezależna
Odpowiedź od THE OUT
Hi Nicholas,
Thank you for taking the time to share your feedback. We’re sorry to hear that things didn’t go as smoothly as expected after your flight.
We’ve looked into your booking and can see there was a request for a later delivery time. As this would have been outside our usual operating hours, an additional fee would have applied. It seems there was a miscommunication around confirming that change, so the delivery remained scheduled for 6pm.
Our driver arrived on time and waited until 7pm, in line with our policy. As we didn’t receive any contact during that time, they had to leave the site. We understand you tried to get in touch shortly after, and we appreciate how frustrating it must have been not to reach anyone. We do try to be as clear as possible that our customer support team is available between 9am and 5pm, and we know that limited hours can be challenging when travel plans change late in the day.
A full refund has been processed, and no charges have been applied to your booking. We do appreciate your feedback and will continue working to improve how we support customers when schedules shift unexpectedly.
Kind regards,
THE OUT
Amazing service
Amazing service, kept up to date regularly, the car was immaculate, delivery driver was friendly and very informative.
22 lipca 2025
Odpowiedź od THE OUT
Thanks for your kind words! We're so pleased everything went smoothly and that you found the car and service up to standard.
Looking forward to your next trip with us!
Exceptional Experience and service Every step of hiring our Range River to…
Every step of hiring our Range River to picking it up at the airport to returning it back to the airport was stress free and easy . We will definitely be using the out again and I highly recommend hiring a car through the out . Overall it was an exceptional experience and service .
21 lipca 2025
Odpowiedź od THE OUT
Thanks for the lovely review! We're so glad to hear everything from pick-up to return was smooth and stress-free.
We look forward to welcoming you back again soon!
Great experience
Great experience. Wonderful car - which was brand new. Great service from Sebastian and Arif - thank you both.
28 lipca 2025
Opinia niezależna
Odpowiedź od THE OUT
Thanks for the kind words! We're so pleased you had a great experience and enjoyed the brand-new car. We'll be sure to pass your thanks on to Sebastian and Arif!
The Out is the best!
The whole experience of booking through an app, receiving support and getting the car dropped off and picked up is extremely convenient and reliable. The cars themselves are fantastic to drive and well prepared and its a competitive price.
19 lipca 2025
Odpowiedź od THE OUT
Thanks so much for your review! We're really glad you found the whole experience convenient and reliable - and that you enjoyed the car too.
Looking forward to your next trip with us!
Land Rover Defender 130 for 10 days from Heathrow
Excellent Car. Delivered and picked up on time. Good communication.
11 lipca 2025
Odpowiedź od THE OUT
Thanks for the great feedback! We're so pleased you enjoyed the Defender 130 and that everything went smoothly from Heathrow.
Hope to see you again soon!
Odpowiedź od THE OUT
Thanks for the kind words! We're glad you enjoyed the vehicle and that everything ran on schedule - hope to welcome you back again soon!
Everything was executed as planned. Plus the customer service is highly responsive.
Everything was executed as planned and the customer service was exceptionally responsive.
11 lipca 2025
Odpowiedź od THE OUT
Thanks for the great feedback! We’re really pleased everything went smoothly and that the team could assist quickly - hope to see you again soon!
Can't fault the expeirence
Bit pricy, but can't fault the experience. Delivery and collection were both great and made my life much easier. Came with the specific car seats we needed. New model car that arrived very clean. Would use again.
18 lipca 2025
Odpowiedź od THE OUT
Thanks for the honest feedback! We're glad the delivery, collection, and car setup made things easier for you, and it's great to hear the seats and clean, new model met expectations.
We look forward to next time!
Odpowiedź od THE OUT
Thanks for your review! Great to hear everything ran smoothly, from punctual delivery to a clean, fueled-up car.
We hope to see you again soon!
Not that good
Not that good
Because I rent last year many times
This year one time but
Still not back the 5000
14 lipca 2025
Odpowiedź od THE OUT
Thank you for taking the time to leave us a review, and for hiring with us so many times - we really appreciate your continued support. We're sorry to hear this experience didn’t quite match your previous ones.
Regarding the deposit, it was released on our side shortly after your rental ended. However, depending on your card issuer, it can sometimes take up to 10 working days (though usually sooner) to appear back in your account.
If you need any proof of the release or transaction details to share with your card issuer, our support team will be happy to help. We hope to welcome you back again soon!
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Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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