Order placed for my son's formula over a week ago, and still have no update on tracking. I have ordered the same formula from another online website since and received it 2 days later.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I placed an order on June 14 and as of July 13, I still have not received it. I have emailed The Milky Box support multiple times asking for a refund, considering at this point, they have taken a subs... Zobacz więcej
Reakcja na opinię
Heard many good reviews about this company while researching trusted sources for buying European goats milk formulas. They lived up to their reputation! Highly recommend! Much appreciated baby doing s... Zobacz więcej
I gave my experience 4 stars because my products got stuck at customs for longer than expected. Even after I payed the duty fee and it was released, it still took about 4 days to get to me from the Fe... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
The Milky Box brings the worlds' best organic baby formula right to your doorstep, with brands like HiPP, Holle, Kendamil, Jovie, Lebenwert, Premibio, Bebe M, Nannycare, Kabrita, and more. Express 1-6 business day insured delivery and 24/7 customer service are staples of our service. And we offer our 100% Happy Baby Guarantee, so if your baby does not take well to a formula, we'll give you a gift card to try another! Shop confidently at The Milky Box - with no yucky stuff, just organic goodness.
Dane kontaktowe
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 71% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Not only did I have to pay the exchange…
Not only did I have to pay the exchange with this company I had to pay $44 of duty! Turned out to be over $100 a can. Ridiculous.

Odpowiedź od The Milky Box
I won’t be spending any more money here.
Yeah, avoid using this company unless it’s a last resort. My order was placed on 6-14 and I paid for “priority processing” which is a waste of money - and it’s just now being shipped out on 6/26. I contacted them on 6/22 requesting a refund for my order, which they stated “wasn’t possible because they didn’t know if the order was shipped out”. They stated that their processing time is between 2-6 days, and that’s apparently regardless of paying for “priority”. The person stated that they would contact distribution and if it had not shipped - my refund would be processed….. Well… Low and behold, it’s the 26th and I get a notification that my order is shipped out. Honestly, this business maybe selling legitimate products and they may have a SLIGHTLY better price then my normal major retailer - but I’m gonna just pay the extra couple of bucks to ensure that I can get what I need, when I need it and have service that honors what they say they will do. ALSO… they don’t charge me for “priority shipping” which is ACTUALLY just a line item to collect a few extra bucks. Trash company.

Odpowiedź od The Milky Box
Quick shipping and quality products
I received my order quickly and am grateful to be able to buy safe formula for my child.
Les frais de douanes sont élevés et…
Les frais de douanes sont élevés et également prennent par surprise.
Habituellement ils sont chargés à l’avance et non quand le produit entre au pays.
J’ai trouvé ça très cher, les pris sont en US donc ça coûte très cher pour un canadien.
Le shipping à été très long également. Je fais habituellement affaire avec un compétiteur et leur shipping est beaucoup plus rapide et ce gratuitement.
Je vais retourner avec le compétiteur, je suis mieux servie.
…A Happy Baby
We received the package 📦 in an expedient amount of time,along with a discount. We order 6 containers. Thanks so much.
They messed up, wouldn't give refund
Website let us order and then when we contacted them to make sure formula was in stock they told us it wasn't. We asked to cancel the order because we needed something sooner. Went to another site and ordered. Then a couple days later noticed they hadn't cancelled our original order. They told us that they made a mistake and that it was in stock. They would not refund or let us exchange. Do not use this company. They gave us 10% off next purchase. Why would I want 10% off from a company I'm never going to use again?

Odpowiedź od The Milky Box
Heard many good reviews about this…
Heard many good reviews about this company while researching trusted sources for buying European goats milk formulas. They lived up to their reputation! Highly recommend! Much appreciated baby doing so well on goats milk. More bowel movements per day, less spit ups, less gas related issues. Used Holle 1 and Jovie 2. Thank you Milky Box!
Getting the quality product for my…
Getting the quality product for my granddaughter is worth it. The delivery is always on time.
Love them! Fast shipping!
I love the Holle brand and when I found this site to order from I was so happy because they ship so fast and give you updates and reminders when your stash may be getting low. Highly recommend and will be using them for our next baby too!
Highly recommended for your baby formula needs!
Ordered Kendamil from this site and it shipped within a day and arrived within a week. Payment and shipping went very smoothly. The product that arrived had expiration dates more than a year away, so that was also great. Highly recommended!
Baby milk not mix
Baby milk not mix . It's not a mixed up it leaves some behind spots. It's not deserve proper.

Odpowiedź od The Milky Box
It was great I’m pleased with customer…
It was great I’m pleased with customer service
My experience was great with you guys
My experience was great with you guys. It was simple and very easy.
Great company
Great company. I had a missing package and Anna helped me track it down and was very responsive the entire way through.
Amazing shipping time!
Amazing shipping time for being out of the country! Packaged with care! So grateful for milkybox :)
Awful experience
I placed an order and over a week later, I still haven’t received my order. I contacted the customer service and they told me that the milk I ordered is out of stock and they are waiting for the stock to come. This is very ridiculous because if you don’t have in stock then why do you still let customers place orders? Why don’t you just mark the product is out of stock? And why didn’t you contact me first notifying me that I have to wait a bit longer as the milk is out of stock? I only found out when I contact the customer service. Now I have to wait again I don’t know for how long until I can receive the milk for my son. This is totally wasting my time. I would never order from your company again. Awful experience

Odpowiedź od The Milky Box
They didn't stated at the checkout…
They didn't stated at the checkout process that there will be 13$ extra fees to pay for the package when received, quite disappointed and they offer a 5% discount which it's nothing compared to that issue.
Very poor communication and waited…
Very poor communication and waited weeks - month for delivery.

Odpowiedź od The Milky Box
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