Order placed for my son's formula over a week ago, and still have no update on tracking. I have ordered the same formula from another online website since and received it 2 days later.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
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Zobacz, co mówią recenzenci
I placed an order on June 14 and as of July 13, I still have not received it. I have emailed The Milky Box support multiple times asking for a refund, considering at this point, they have taken a subs... Zobacz więcej
Reakcja na opinię
Heard many good reviews about this company while researching trusted sources for buying European goats milk formulas. They lived up to their reputation! Highly recommend! Much appreciated baby doing s... Zobacz więcej
I gave my experience 4 stars because my products got stuck at customs for longer than expected. Even after I payed the duty fee and it was released, it still took about 4 days to get to me from the Fe... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
The Milky Box brings the worlds' best organic baby formula right to your doorstep, with brands like HiPP, Holle, Kendamil, Jovie, Lebenwert, Premibio, Bebe M, Nannycare, Kabrita, and more. Express 1-6 business day insured delivery and 24/7 customer service are staples of our service. And we offer our 100% Happy Baby Guarantee, so if your baby does not take well to a formula, we'll give you a gift card to try another! Shop confidently at The Milky Box - with no yucky stuff, just organic goodness.
Dane kontaktowe
3,2
Średnia
171 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 71% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Fast delivery and great packaging.
12 lipca 2023
sold me product that was out of stock w no communication
They let me place order and when I emailed days later asking when it would ship, they told me it was out of stock and would ship when in stock, date unknown. How could they let me order the product and not even tell me the formula was out of stock until I emailed them?!
Edit- to make matters worse, they want to charge me a 3% cancellation penalty on my refund! As if this was my fault for being sold an essential product they didn’t have and didn’t communicate.
15 sierpnia 2023
Opinia niezależna
Odpowiedź od The Milky Box
Hello Lauren,
We sincerely apologize for the inconvenience and lack of communication regarding your order. We understand your frustration, and we're actively addressing our internal processes to prevent such issues.
Regarding your refund, if you could kindly share your order details at hello@themilkybox.com, we will waive the cancellation fee to ensure you are fully refunded.
Thank you for bringing this to our attention.
All The Best,
Milky Box Customer Support Team
Great Delivery and In-stock HIPP Formula
I exclusively breastfed my baby for 4 months and was looking for the closest formula to mother's milk. Milkybox was an answer to providing access to HIPP Dutch Goat Milk. Delivery was on-time and product was always available, I never run out of formula for my baby and I trust that the product I'm getting is authentic.
10 lipca 2023
DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY! I order 3 canisters of formula to later find out it’s out of stock nationwide. On top of it I wasn’t notified by them I found out that information on my own. Even after 10 emails back and forth they still wouldn’t return my money even though they couldn’t fulfill my order. Instead they held on to it until it came back in stock. Due to their dishonest business practices I was forced to buy a cheap, non organic brand in the mean time. Order from Organic Life Start instead, they’re fast, transparent and trustworthy.
11 sierpnia 2023
Opinia niezależna
Odpowiedź od The Milky Box
Hello Dominika,
We sincerely apologize for the inconvenience and frustration you've experienced with your order.
We understand the importance of transparency and efficiency in our service, and we are actively reviewing our processes to prevent such issues in the future.
Thank you for bringing this to our attention.
Best Regards,
Milky Box Customer Support Team
It took a month to get my order with no…
It took a month to get my order with no communication that there was a delay ahead of time. I had no warning that I would have to find another way to feed my child and it left me scrambling
14 lipca 2023
Odpowiedź od The Milky Box
Hello Christina,
We sincerely apologize for the delay in receiving your order and for the lack of communication about it. We understand the impact this had on you and your child, and we're actively working to improve our communication and shipping processes to prevent this from happening in the future.
Thank you for bringing this to our attention, and we appreciate your understanding.
Best Regards,
Milky Box Customer Support Team
Satisfied customer
The quality of products and the satisfaction guarantee are fantastic! Great company to work with!
7 lipca 2023
Too long to ship the product and too…
Too long to ship the product and too long delivery...
14 lipca 2023
Odpowiedź od The Milky Box
Hello Irina,
We sincerely apologize for the extended shipping time and delivery delays you've encountered with your order. We understand the frustration this may have caused.
It's important to note that our shipping timeframes are based on estimates and are not guaranteed, as we lack control over carriers and their potential delays. We sincerely apologize for any inconvenience this has caused you.
Thank you for bringing this to our attention, as our team is actively working to address the issues with our shipping and delivery processes. We are committed to improving our service and minimizing delays in the future.
Best regards,
Milky Box Customer Support Team
Never Again.
I waited three weeks during the hottest part of the summer for my two canisters to arrive. Upon expressing my concerns about my infant's food being subjected to record heat while in transit for so long, Milky Box reps told me it was fine and there would be no refund issued. It is wild to me how cavalier they were about the situation, especially when a 4 month old's only source of nutrition is involved. I asked them to make it right and they refused. Needless to say, I am not feeding this to my baby and I will not be a returning customer. What a waste of time and huge waste of money.
13 lipca 2023
Odpowiedź od The Milky Box
Hello Brittany,
We sincerely apologize for any distress caused by your experience with our service. We understand your concern regarding the potential impact of transit conditions on the quality of the infant formula you ordered.
It's important to clarify that, based on extensive research, the contents of your order are safe to consume. Researchers have found that infant formula is susceptible to degradation only under extreme and prolonged exposure to temperatures of 55°C (131°F) or higher. Our storage and transit practices, following EU regulations, maintain controlled temperatures, and the formula is kept in air-conditioned warehouses while not in transit.
We value your feedback and take it seriously. We aim to ensure customer satisfaction, and we regret any inconvenience caused. Thank you for your understanding.
Best,
Milky Box Customer Support Team
This is a great company to shop with
This is a great company to shop with. They are honest and straightforward in shipping and handling. They responded to my question extremely fast with the information I needed.
5 lipca 2023
Great service and quality formula
So glad I found milky box, ran into one issue with delivery and they fixed it and gave me 10% off my next order. I order by the 6 pack and it comes literally in 2 days. Great job milkybox.
Happy Mama!
3 lipca 2023
Easy to use website and correct product…
Easy to use website and correct product shipped and received
7 lipca 2023
Trustworthy and Amazing!
My order had formula that was made within the last 3 months so I knew it was fresh. It shipped fast and I was in the loop the whole time from order to door. My son has taken to the stage two so well and I will be buying the rest of his formula through Milky Box
4 lipca 2023
The Milky box was super easy to order
The Milky box was super easy to order. The box came. (All fine).
The box was damaged along with the box of the product inside. I still tried the box as the alum foil inside was not broken.
My child was sick. I tried it again in case it was a coincidence. After the third time I requested a refund.
The product must have been damaged by heat or something.
They are avoiding me like the plague.
I have to email 3 times to get a response which is just another question.
I have sent photos of the product. Dates etc. It’s pretty sad that you have replied over 6 months later requesting pictures.
It really just shows the lack of customer service at this point.
I want my money back. It’s 107$ for 2 small boxes. It should be easily refunded.
I find this type of avoidance inappropriate customer service.
Do not buy here if you have any intention of a return or replacement due to defect.
25 czerwca 2023
Opinia niezależna
Odpowiedź od The Milky Box
Hello Christa,
We sincerely apologize for the inconvenience caused by the damaged Milky Box product. We fully understand the urgency of your request for a refund.
To expedite the resolution process, please send pictures of the damages and your order information to hello@themilkybox.com directly. This will enable our support team to provide prompt and accurate solutions.
We appreciate your cooperation and understanding.
Best,
Milky Box Customer Support Team
Grateful foe the option
Received product as described, glad to have the choice for a healthier cleaner formulary for my baby
19 czerwca 2023
Cash on Demand at post office.
When I picked up the package from Canada post, the sender requested additional funds as cash on demand. When I asked milky box about it they said it must’ve been a customs fee that needed to be paid when in reality Canada post would’ve said it’s a customs fee. Anyway cash on demand for those who don’t know, is when Canada post requests payment on behalf of the sender and securely sends it back to the sender. There are other companies who sell good quality formula at a better price and experience, don’t waste your time.
20 czerwca 2023
Odpowiedź od The Milky Box
Hello Ash,
We sincerely apologize for any inconvenience caused by the additional funds request during your Milky Box order pickup.
Upon further investigation, we recognize the miscommunication in our initial response. It appears the request was related to a customs fee, and we should have communicated this more clearly. We regret any confusion caused by the misunderstanding between Canada Post's information and our customer support.
We appreciate your understanding and want to assure you that we are working to improve our communication processes to prevent such issues in the future. If you have any further concerns or if there's anything we can do to rectify this situation, please reach out directly.
Thank you for your understanding and continued support.
Best,
Milky Box Customer Support Team
Paid for priority
Paid for priority, it’s been 3 days and my order has still not been shipped.
16 czerwca 2023
Odpowiedź od The Milky Box
Hello,
We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback.
Warm Regards,
The Milky Box
Doświadczenie Trustpilot
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