The Milky Box Recenzje 

170
Wynik TrustScore: 3.5 na 5

3,3

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I placed an order on June 14 and as of July 13, I still have not received it. I have emailed The Milky Box support multiple times asking for a refund, considering at this point, they have taken a subs... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Heard many good reviews about this company while researching trusted sources for buying European goats milk formulas. They lived up to their reputation! Highly recommend! Much appreciated baby doing s... Zobacz więcej

Oceniono na 4 z 5

I gave my experience 4 stars because my products got stuck at customs for longer than expected. Even after I payed the duty fee and it was released, it still took about 4 days to get to me from the Fe... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The customer service chat was extremely responsive and answered all my questions. The processing was fast and the formula arrived even quicker than I expected. Top marks!

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z artykułami dla niemowląt
  2. Jedzenie z dowozem
  3. Sklep z artykułami ekologicznymi

Napisane przez firmę

The Milky Box brings the worlds' best organic baby formula right to your doorstep, with brands like HiPP, Holle, Kendamil, Jovie, Lebenwert, Premibio, Bebe M, Nannycare, Kabrita, and more. Express 1-6 business day insured delivery and 24/7 customer service are staples of our service. And we offer our 100% Happy Baby Guarantee, so if your baby does not take well to a formula, we'll give you a gift card to try another! Shop confidently at The Milky Box - with no yucky stuff, just organic goodness.


Dane kontaktowe

3,3

Średnia

Wynik TrustScore: 3.5 na 5

170 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 76% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,3

Wszystkie recenzje

(170)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 37

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

incompetent Customer Service

I ordered a pack of 6 cans of Kendamil baby formula. Then 10 business days passed and my tracking status still said “label created”. I reached out to them and they said there are delays. So I asked them to cancel since the order hasn’t shipped yet. They agreed to cancel, then 5 business days passed with no confirmation that the order was cancelled or refunded. I reached out again, and they were like “we are waiting for the warehouse to confirm cancellation”. That went on for another week, so I got fed up and disputed the charge and the bank credited my money back until they figure it out with this incompetent company.

21 października 2023
Opinia niezależna
Logo The Milky Box

Odpowiedź od The Milky Box

Hello,

We sincerely apologize for the inconvenience you've faced with your order of Kendamil baby formula. Your experience does not meet our service standards, and we understand your frustration.

We regret the delays in processing your cancellation request. Please be assured that we are actively working to enhance our processes to provide a better experience in the future.

Once again, we apologize for any inconvenience caused and appreciate your feedback.

Best regards,
Milky Box Customer Support Team

Oceniono na 1 z 5

Poor customer service

Poor customer service. Only responds to emails (very slow), no phone number to reach customer service. It's been more than 3 weeks since I have placed a large order of formulas. Still have not shipped any of my orders. Customer service says they will check and update me but that's been over a week. Customer service stopped responding to my email.

7 listopada 2023
Opinia niezależna
Logo The Milky Box

Odpowiedź od The Milky Box

Rachel,

We sincerely apologize for the delay in processing your order and the lapse in our customer service response. Your experience does not align with our standards, and we understand your frustration.

Thank you for bringing this to our attention. We value your feedback.

Best Regards,
Milky Box Customer Support Team

Oceniono na 1 z 5

They are selling toxic baby formula…

They are selling toxic baby formula that contains fluoride and even though it is unopened they do not want to refund it after finding these harmful chemicals. I even sent them the Harvard study showing the alarming effects done to babies developing brain.

11 września 2023
Logo The Milky Box

Odpowiedź od The Milky Box

Hello Manuel,

As a company, the safety of infants is our top priority. We have strict health and safety protocols in place to ensure this. Fluoride found in European formulas is naturally occurring and derived from ingredients sourced from farmed soil. European Commission enforces strict regulations governing baby formulas and the usage and quality of ingredients. If we can do anything else to assist, let us know.

The Milky Box

Oceniono na 1 z 5

Take your business some place else

Unable to fulfill order. It’s been over 3weeks since the delivery date for my order. They keep lying saying it will ship soon. Still no tracking number

10 października 2023
Opinia niezależna
Logo The Milky Box

Odpowiedź od The Milky Box

Hello Maria,

I’m sorry to hear that you had a bad experience. We’re taking steps to fix the issue and appreciate your feedback.

Warm Regards,
The Milky Box

Oceniono na 5 z 5

Excellent service

They have a wide variety of formulas to choose from and the website is easy to understand and follow. I messed up on my address because I recently moved, but their help desk was able to help me out quickly and it did not delay my order.

4 września 2023
Oceniono na 1 z 5

The worst

Literally, the worst company I’ve ever worked with. Not only was my shipment three weeks out but when it finally arrived, I had a damaged can. They said, don’t worry the can will be fine even though they have spoilage issues, and who wants to give their two month old baby spoiled food? They offered a two dollar refund what a joke that was.

28 września 2023
Opinia niezależna
Logo The Milky Box

Odpowiedź od The Milky Box

Heather,

We sincerely apologize for the inconvenience you've experienced with your order. We understand the importance of receiving products in pristine condition, especially for your little one.

However, upon contacting Kendamil EU regarding your concern, they confirmed that, according to their safety standards, the formula from the dented can you received is safe to use as long as the product remains unopened with no formula spilling, and they provided their confirmation via email.

We acknowledge your concerns, and as a goodwill gesture, we offered you our Good To The Last Drop Guarantee.

We apologize for any frustration this has caused and appreciate your understanding.

Best Regards,
Milky Box Customer Support Team

Oceniono na 5 z 5

Amazing experience

I ordered kendamil organic stage 1 6 cans and paid for expedited handling. I placed an order on Sunday and received my order here in USA from UK on Wednesday. Very impressed with the service. I will definitely be using them again

13 września 2023
Opinia niezależna
Oceniono na 4 z 5

Great that there is a european made…

Great that there is a european made formula from this site and it can be shipped to the USA, however the shipping is alot and even if you chose expedited and pay more it arrives at the same time-5 days. I found a site that ships for free and you get 2 cans.

7 sierpnia 2023
Oceniono na 1 z 5

Horrible experience

Horrible experience. Formula was shipped out, July 24 and lost in transit. Customer service refused to look into it. Had to file a claim on PayPal to get my money back. When I waited the full 30 days for a refund, they told me to cancel my charge back, which I never did and to cancel my claim with PayPal and then they would give me my money back. So fraudulent. I reported them to PayPal, so PayPal was aware of how they were conducting business. I hope they lose their ability to sell items through PayPal. I’m sure the only positive reviews on here are from their own company representatives.

5 września 2023
Opinia niezależna
Logo The Milky Box

Odpowiedź od The Milky Box

Hello Sabrina,

Thank you for taking the time to leave a review. We appreciate all feedback, good or bad, as it helps us improve our business. We’re sorry to hear that you had a bad experience. We appreciate your feedback and will work hard to improve our service.

Warm Regards,
The Milky Box

Oceniono na 1 z 5

Still waiting for my order

Still waiting for my order, it's been over a month. You suck

8 sierpnia 2023
Logo The Milky Box

Odpowiedź od The Milky Box

Hello Chris,
We're sorry to hear that you experienced a delay in receiving your product. We understand how frustrating this can be, and we apologize for any inconvenience. We have investigated this further and taken steps to ensure this doesn't happen again.

Warm Regards,
The Milky Box

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej