I placed an order on June 14 and as of July 13, I still have not received it. I have emailed The Milky Box support multiple times asking for a refund, considering at this point, they have taken a subs... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
I placed an order on June 14 and as of July 13, I still have not received it. I have emailed The Milky Box support multiple times asking for a refund, considering at this point, they have taken a subs... Zobacz więcej
Reakcja na opinię
Heard many good reviews about this company while researching trusted sources for buying European goats milk formulas. They lived up to their reputation! Highly recommend! Much appreciated baby doing s... Zobacz więcej
I gave my experience 4 stars because my products got stuck at customs for longer than expected. Even after I payed the duty fee and it was released, it still took about 4 days to get to me from the Fe... Zobacz więcej
Reakcja na opinię
The customer service chat was extremely responsive and answered all my questions. The processing was fast and the formula arrived even quicker than I expected. Top marks!
Reakcja na opinię
The Milky Box brings the worlds' best organic baby formula right to your doorstep, with brands like HiPP, Holle, Kendamil, Jovie, Lebenwert, Premibio, Bebe M, Nannycare, Kabrita, and more. Express 1-6 business day insured delivery and 24/7 customer service are staples of our service. And we offer our 100% Happy Baby Guarantee, so if your baby does not take well to a formula, we'll give you a gift card to try another! Shop confidently at The Milky Box - with no yucky stuff, just organic goodness.
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 76% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I ordered a pack of 6 cans of Kendamil baby formula. Then 10 business days passed and my tracking status still said “label created”. I reached out to them and they said there are delays. So I asked them to cancel since the order hasn’t shipped yet. They agreed to cancel, then 5 business days passed with no confirmation that the order was cancelled or refunded. I reached out again, and they were like “we are waiting for the warehouse to confirm cancellation”. That went on for another week, so I got fed up and disputed the charge and the bank credited my money back until they figure it out with this incompetent company.

Odpowiedź od The Milky Box
Jovie Goat is the best milk for babies . We searched for the healthiest milk and this was the best.
Any questions I had in regards to my sons formula were answered in a quick timely manner. We are very happy with the quality of the formula and will be ordering it and recommending to family and friends!
Poor customer service. Only responds to emails (very slow), no phone number to reach customer service. It's been more than 3 weeks since I have placed a large order of formulas. Still have not shipped any of my orders. Customer service says they will check and update me but that's been over a week. Customer service stopped responding to my email.

Odpowiedź od The Milky Box
They are selling toxic baby formula that contains fluoride and even though it is unopened they do not want to refund it after finding these harmful chemicals. I even sent them the Harvard study showing the alarming effects done to babies developing brain.

Odpowiedź od The Milky Box
Unable to fulfill order. It’s been over 3weeks since the delivery date for my order. They keep lying saying it will ship soon. Still no tracking number

Odpowiedź od The Milky Box
Here I found a good quality product for my son with a milk protein allergy. I also like that the package arrived quite quickly considering the delivery distance.
Baby loves this formula and I’m happy it doesn’t have all the junk most formulas do!
They have a wide variety of formulas to choose from and the website is easy to understand and follow. I messed up on my address because I recently moved, but their help desk was able to help me out quickly and it did not delay my order.
Literally, the worst company I’ve ever worked with. Not only was my shipment three weeks out but when it finally arrived, I had a damaged can. They said, don’t worry the can will be fine even though they have spoilage issues, and who wants to give their two month old baby spoiled food? They offered a two dollar refund what a joke that was.

Odpowiedź od The Milky Box
I ordered kendamil organic stage 1 6 cans and paid for expedited handling. I placed an order on Sunday and received my order here in USA from UK on Wednesday. Very impressed with the service. I will definitely be using them again
Great that there is a european made formula from this site and it can be shipped to the USA, however the shipping is alot and even if you chose expedited and pay more it arrives at the same time-5 days. I found a site that ships for free and you get 2 cans.
Horrible experience. Formula was shipped out, July 24 and lost in transit. Customer service refused to look into it. Had to file a claim on PayPal to get my money back. When I waited the full 30 days for a refund, they told me to cancel my charge back, which I never did and to cancel my claim with PayPal and then they would give me my money back. So fraudulent. I reported them to PayPal, so PayPal was aware of how they were conducting business. I hope they lose their ability to sell items through PayPal. I’m sure the only positive reviews on here are from their own company representatives.

Odpowiedź od The Milky Box
Our baby Loves Kendamil and we love the quality. The Milky box has great customer service and quick shipping.
Still waiting for my order, it's been over a month. You suck

Odpowiedź od The Milky Box
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