Only gave 1 star as could not get it to take NONE ! Whover delivered today to me made no attempt to come to my front door or use letter box, apparently went to next door neighbour. Driver then simply... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I've worked with The Delivery Group for a few months now, and have found the support available to be exceptional. Lucy and Abbi were very attentive throughout the account setup, and are always a phone... Zobacz więcej
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Atrocious service. I ordered a book from Amazon which The Delivery Group say they attempted to deliver almost 2 weeks after the date of the order. They claimed that they could not deliver - I was in... Zobacz więcej
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We’ve been using The Delivery Group for over 10 years and have always received a great service. The account management has been excellent. They are proactive, easy to deal with and clearly know the... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
The Delivery group offers a wide range of Bespoke logistics services, powering E-commerce solutions domestically and internationally. We solve your complex shipping needs whether this be single piece items, Fulfilment solutions, Technology or specialised services, we are on hand to help.
Dane kontaktowe
Unit 2, Catalina Approach, Omega South, WA5 3UY, Warrington, Zjednoczone Królestwo
- 0333 011 1999
- newbusinessteam@thedeliverygroup.co.uk
- thedeliverygroup.co.uk
3,1
Średnia
94 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 34% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Wouldn't even give them 1 star out of…
Wouldn't even give them 1 star out of 100
Terrible company, avoid using them as a mail provider unless you enjoy late mail.
5 sierpnia 2021
Opinia niezależna
Ordered a black shirt for a funeral…
Ordered a black shirt for a funeral which was dispatched from the seller via Amazon on Wednesday 30th June. Funeral is tomorrow 6th July. Unable initially to track it at all. Finally tracked it to the Yodel depot at Dartford and due for delivery the same day as the funeral. How does it take nearly a week for a delivery company to deliver something? Will never use a seller that uses this company again! Like previous reviewers I will check with sellers on Amazon first who they use before I buy. Tracking numbers don't work, & it was only by chance that I tracked it to the Yodel depot. I have requested a refund from the seller & advised them to rethink their delivery service. Even by Royal Mail another item ordered & dispatched at the same time reached me 3 days later!
5 lipca 2021
Opinia niezależna
Enough is enough!
Another bloody American company harassing us!
Sick of getting their rubbish and no way of stopping it. Enough from this dreadful company!
28 czerwca 2021
Opinia niezależna
Odpowiedź od The Delivery Group
Hello Brenda, I am sorry but you may be mistaken. We are not an American company, we are based in the UK. If you would like some assistance please email me newenquiries@thedeliverygroup.co.uk Thanks Louise
Unprofessional and Incompetent
Received a call yesterday to confirm a delivery of patio furniture. Was told it would arrive this morning. Perfect. It got past 1pm so called to ask if it was still being delivered. Was advised it was now arriving between 4 and 6pm I told the gentlemen on the phone this is no good as I am leaving the house at 4:30 and I would not have agreed, and would have agreed another date to this had I been told.
He then accused me of being a liar and finished the call with "well it won't get delivered then"
Lovely customer service. Have immediately got in touch with the store to let them know their choice of delivery company leaves a lot to be desired.
22 czerwca 2021
Opinia niezależna
Odpowiedź od The Delivery Group
Hello Darren, please can you send the details of your delivery to newenquiries@thedeliverygroup.co.uk and we will be happy to look into this for you. Thanks Louise
Well it's taken 7 days for my order to…
Well it's taken 7 days for my order to travel from West Bromwich to Luton. According to TDG they only collected it today from Lighting and Mobile. From West Bromwich to Luton is 96.5 miles. I ordered from Amazon. Won't be using either company again on Amazon. Tracking is useless. I message Amazon today to cancel my order!!
15 czerwca 2021
Opinia niezależna
Odpowiedź od The Delivery Group
Hello Brenda, Could you provide the details of your delivery please. Tracking number if you have it and your address to newenquiries@thedeliverygroup.co.uk and I can look into this for you. Unfortunately we do not control when our clients dispatch their orders. Thanks Louise
Atrocious company
I really don't know what is going on with this company, but it is obvious by the other reviews that my problem with them is not an isolated incident.
I ordered from a company through Amazon and they used T.D.G to send the parcel. This parcel only had to go 83 miles from Bromwich to Manchester (1 hour 30 in a car). Just tried to use the tracking number and there is absolutely no updates I am now at day 6 the estimated latest delivery time has passed, love and behold still no sign of my parcel (I've waited in for them the last two days as well).
I would never advise anyone to use this company. I say this going from my own experience of them and other people's reviews about them on here and I will be now checking any seller I deal with on Amazon U.K and will not purchase if they use this company for the delivery.
10 czerwca 2021
Opinia niezależna
Pointless tracking number
Ordered an item from Amazon Marketplace with a delivery window of 1st to 4th June. Now told it is running late with the window moved to 6th to 9th June. I know delays happen but my main complaint is being given a useless tracking number. When I enter the number on The Delivery Groups tracking page they ask me which courier it is with. How do I know? What's the point if the number doesn't tell them. Get your act together!!
Tony
6 czerwca 2021
Opinia niezależna
Odpowiedź od The Delivery Group
Hi Tony, Please can you send the details of your shipment to newenquiries@thedeliverygroup.co.uk and I will get someone to contact you to discuss. Thanks Louise
Absolutely shocking service
Absolutely shocking service from The Delivery Group in the U.K. We use a 3PL Partner and use The Delivery Group as our International shipping service. Unfortunately, that was a terrible decision, as their international service is terrible and can take over 2 months for our parcels to arrive with our Customers. 2 months!? We are still waiting for a resolution to a number of delivery issues, however their team seem to dismiss our issues with a simple, please speak to your 3PL firm. Effectively washing their hands of the issues THEIR terrible service is causing our business. What's the point in that, we are going direct to you to resolve the issues faster, but you seem to completely pass the buck. Terrible, terrible service and I would avoid using them like the plague.
18 lutego 2021
Opinia niezależna
2 weeks to receive a parcel
Ordered an item off Amazon and it took 2 weeks for The Delivery Group to deliver it. Ended up being delivered by the Royal Mail postman.
12 grudnia 2020
Opinia niezależna
waiting for goods to turn up 2 weeks…
waiting for goods to turn up 2 weeks after was told would be here ??? ive gone through feedback with ebay to get my money back ???? dont use this sad company its totally unfit
29 lipca 2020
Opinia niezależna
Very good Company to work.
Very good Company to work.
Andy very helpful.
we recommend to everyone.
4 grudnia 2019
Opinia niezależna
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