The Delivery Group Recenzje 

94
Wynik TrustScore: 3 na 5

3,1

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Only gave 1 star as could not get it to take NONE ! Whover delivered today to me made no attempt to come to my front door or use letter box, apparently went to next door neighbour. Driver then simply... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I've worked with The Delivery Group for a few months now, and have found the support available to be exceptional. Lucy and Abbi were very attentive throughout the account setup, and are always a phone... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Atrocious service. I ordered a book from Amazon which The Delivery Group say they attempted to deliver almost 2 weeks after the date of the order. They claimed that they could not deliver - I was in... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We’ve been using The Delivery Group for over 10 years and have always received a great service. The account management has been excellent. They are proactive, easy to deal with and clearly know the... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Usługi logistyczne
  2. Usługi pocztowe i kurierskie

Napisane przez firmę

The Delivery group offers a wide range of Bespoke logistics services, powering E-commerce solutions domestically and internationally. We solve your complex shipping needs whether this be single piece items, Fulfilment solutions, Technology or specialised services, we are on hand to help.


Dane kontaktowe

3,1

Średnia

Wynik TrustScore: 3 na 5

94 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 34% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,1

Wszystkie recenzje

(94)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 43

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Bad Practices. Avoid The Delivery Group.

Today I received a small package of magazines I regularly distribute for a charity. But this time the package also included a large batch of leaflets relating to some random electrical item, totally unrelated to the charity magazines. Reading other reviews has shown that this is not a one off practice for THE DELIVERY GROUP. I don't know what they're playing at. But I don't trust them.

25 września 2025
Opinia niezależna
Oceniono na 1 z 5

Driver’s Uncooperative and Disruptive Behavior

The driver blocked the car park exit. I politely asked him to move slightly so I could take my car out, but he refused, insisting only on unloading his items.

Such selfish behavior reflects poorly on the company’s management. This kind of attitude and conduct only makes matters worse.

9 września 2025
Opinia niezależna
Oceniono na 1 z 5

My Amazon order has TDG as a courier

My Amazon order has TDG as a courier. I got a notice that seller has dispatched my order. It was first supposed to be delivered 17th of april and then it changed to 22th of april.
Well, it didnt arrive today and I called customer service. They have no record of my package and the order tracking code is not working.
Never ordering anything if they are going to be the courier firm. Lesson learned.

22 kwietnia 2025
Opinia niezależna
Logo The Delivery Group

Odpowiedź od The Delivery Group

Hi,
Please could you send the details of your parcel to newenquiries@thedeliverygroup.co.uk and we will look into this for you. We don't actually deliver the items ourselves we have delivery partners that complete the final mile delivery. The final mile courier is decided by your sender. We look forward to hearing from you.
Thanks
The Delivery Group

Oceniono na 3 z 5

First time using this company, terrible ratings, won’t be getting my hopes up.

Was meant to receive one small makeup item yesterday but it didn’t come. Checked the tracking through Amazon which is where I’ve ordered this item from, now says it will be delivered today but it’s nearly 7pm and I am pretty sure it isn’t going to turn up yet again. This is the first time I’ve ordered an item with Amazon using this company as a delivery service if that’s what you want to call it. But what I don’t understand is it arrived in Springfield in Essex depot at 5ish in the morning today and then go to check the tracking again and at 3ish this afternoon today it is now saying it’s arrived back at the same depot???? Will I actually receive my item? I’ve phoned Amazon up and they said it should arrive today by 10pm and I said but it’s gone back to the same depot with several hours apart, whereas those extra hours should of arrived at my address. She said give it til tomorrow by 10pm if it doesn’t arrive request a refund. It’s taken days as it is to receive this item, i am really annoyed because it’s an item I need now as I have run out of this makeup. But now after reading the reviews I’ve lost all hope and I am not going to lie but the reviews of scams and parcels with nothing inside or kids toys being delivered makes me anxious. I will give them til tomorrow evening to get this item delivered which I’m pretty sure won’t happen. Will definitely be making sure I steer clear from this company. If I could give it 0 stars I will. Surely as a company seeing all these bad reviews you would of thought they would improve their services but the bad reviews are all the way back to 2021 and 1.5 star is a very low rating on Trustpilot, surely as a company you should be concerned and sort yourself out but 4 years on and still more really bad reviews. This company needs to be investigated on, terrible service. Avoid!!!!

Update: My item came today 😊 . It did originally state on the tracker late last night that it would be delivered on 1st April. Wasn’t happy having to wait even longer so called Amazon and they said they had an update that I couldn’t see that said it is out for delivery today. I received the item nice and securely this morning. So I take back the 1 star, it would have just been nice if the tracking details were updated for me. Thank you.

27 marca 2025
Opinia niezależna
Logo The Delivery Group

Odpowiedź od The Delivery Group

Dear Toya-Kate,
Please could you send the details of your parcel to newenquiries@thedeliverygroup.co.uk and we will look into this for you. We don't actually deliver the items ourselves we have delivery partners that complete the final mile delivery. The final mile courier is decided by your sender. We look forward to hearing from you.
Thanks
The Delivery Group

Oceniono na 1 z 5

AVOID

Tracking ID: JJD0002232090521154

Ordered on 17th March from cotswolds books on Amazon. Expected delivery date 20th March. 22nd March get an email in the AM that it is out for delivery. Get an email then at 9pm (same day) saying it will now be delivered by 26th March. ITS A BOOK. How does it take 9 days to deliver a book. DO NOT BUY ITEMS FROM COMPANIES WHO USE THIS COURIER SERVICE. The book I ordered was for my holiday. I won't get it in time now. How are companies so INCOMPETENT. I have left a bad review with the cotswolds book company, hopefully they end their contract with the worst courier company in the UK. Worse than ANY of the other courier companies. AVOID.

22 marca 2025
Opinia niezależna
Logo The Delivery Group

Odpowiedź od The Delivery Group

Hi Heather,
Please could you send the details of your parcel to newenquiries@thedeliverygroup.co.uk and we will look into this for you. We don't actually deliver the items ourselves we have delivery partners that complete the final mile delivery. The final mile courier is decided by your sender. We look forward to hearing from you.
Thanks
The Delivery Group

Oceniono na 5 z 5

A top firm thanks

sorry wrong delivery firm am getting old this firm is first class glad Amazon have sense to use them sorry for early review too much going on just now

22 marca 2025
Opinia niezależna
Logo The Delivery Group

Odpowiedź od The Delivery Group

Hi Peter,
Please could you send the details of your parcel to newenquiries@thedeliverygroup.co.uk and we will look into this for you. We don't actually deliver the items ourselves we have delivery partners that complete the final mile delivery. The final mile courier is decided by your sender. We look forward to hearing from you.
Thanks
The Delivery Group

Oceniono na 1 z 5

My parcel was delivered to the wrong…

My parcel was delivered to the wrong address, despite being fully and correctly addressed. And the companies feedback process is dreadful. I was allowed to say the delivery was"not so good"!

23 lutego 2025
Opinia niezależna
Logo The Delivery Group

Odpowiedź od The Delivery Group

Hi Tim F,
Please could you send the details of your parcel to newenquiries@thedeliverygroup.co.uk and we will look into this for you. We look forward to hearing from you.
Thanks
The Delivery Group

Oceniono na 1 z 5

Horrible delivery service

Horrible delivery service! Kept extending the delivery date by the day and the product has not shown up in two months. Cancel immediately if you buy from amazon and see the delivery group listed to deliver your order! The absolute worst and an actual scam!

13 stycznia 2025
Opinia niezależna
Logo The Delivery Group

Odpowiedź od The Delivery Group

Hi
Please could you send the details of your parcel to newenquiries@thedeliverygroup.co.uk and we will look into this for you. We look forward to hearing from you.
Thanks
The Delivery Group

Oceniono na 1 z 5

AVOID!!!!!!!!

Ordered item from Amazon on December 12th, it cleared customs on the 18th of December, but the item has yet to be delivered and it is now the 9th of January. Terrible company. AVOID AT ALL COST!!!!!!!

12 grudnia 2024
Opinia niezależna
Logo The Delivery Group

Odpowiedź od The Delivery Group

HI BA Decker,

Please could you send the details of your parcel to newenquiries@thedeliverygroup.co.uk and we will look into this for you. We look forward to hearing from you.
Thanks
The Delivery Group

Oceniono na 1 z 5

Terrible service ever....the delivery…

Terrible service ever....the delivery keeps being moved from day to day. Avoid at any cost

6 stycznia 2025
Opinia niezależna
Logo The Delivery Group

Odpowiedź od The Delivery Group

Hi Luna Rizzo,

Please could you send the details of your parcel to newenquiries@thedeliverygroup.co.uk and we will look into this for you. We look forward to hearing from you.
Thanks
The Delivery Group

Oceniono na 1 z 5

Order made via Amazon 3 weeks ago

Order made via Amazon 3 weeks ago. Parcel stops at the Customs. Delivery asked to contact them, but no references to phone number or email. I bought a book in the UK for a student in Belgium..... How can that be blocked at the Customs for so many days..... Never again

20 grudnia 2024
Opinia niezależna
Oceniono na 1 z 5

This has to be the worst delivery…

This has to be the worst delivery company ever. I won’t but from
Amazon sellers if they use The Deliverv Grouo as they’re hopeless. Tracking info is appalling and no prewarning of delivery !!! I’d give them 0 if possible

15 grudnia 2024
Opinia niezależna
Oceniono na 1 z 5

No attempt at delivery. Items left in garden

A number of books ordered through eBay were "delivered" by this company by leaving the box in my garden in the rain without any notification of delivery. On reviewing my CCTV there was no attempt to knock, at my door, no card left to notify of where the item was left... Just a message via eBay that my item had been delivered.

This is the second time the company have done this, and looking at reviews here it seems to be their standard approach. Absolutely disgraceful

10 listopada 2024
Opinia niezależna
Oceniono na 1 z 5

Ordered items from Amazon 16/10…

Ordered items from Amazon 16/10 delivery was to be 19/10 I needed these quickly. It's now 26/10 and still no sign of items. Apparently been sitting with Royal Mail since 21/10. AVOID all dealings with these people, tracking useless and terrible service.

26 października 2024
Opinia niezależna
Oceniono na 1 z 5

No notice of delivery, book abandoned in rain

I ordered a book from Sage publishers and it was unfortunately delivered by this company. I received no notification of the delivery, so my pricey academic book spent an unknown number of days hidden in my front yard in the pouring rain and is now water-damaged.

19 października 2024
Opinia niezależna
Oceniono na 1 z 5

Terrible Service - Unprofessional and Disappointing

I paid for expedited delivery, but unfortunately, my parcel was handed over to The Delivery Group. The delivery date kept changing, and there was absolutely nothing expedited about it.

When the item finally arrived, the delivery agent ignored my front door and decided to dump the parcel in my back garden instead. After I signaled that I was home, he casually came to the door, cigarette in hand, filling my house with the awful smell of smoke. Completely unprofessional and unacceptable.

Awful, awful, awful service.

7 października 2024
Opinia niezależna
Oceniono na 1 z 5

I was delivered unsolicited goods…

I was delivered unsolicited goods today. From other feedback I can see this is common practice known as 'brushing scam'. I tried to 'chat' with Yodel but getting nowhere, it just sits waiting for a reply.

29 sierpnia 2024
Opinia niezależna

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