Don't bother shopping online if you think you may want to return it. The online sizing chart gives the under armpit size rather than chest size hence item way too tight. I had to pay for my own retu... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Excellent customer service. They were kind enough to exchange for an 'old style' Sutsu t-shirt which is more loose-fitting. Very quick responses to my emails. Very pleased with the t-shirt.
Reakcja na opinię
Purchased my first Sutus item, heavy weight Duck Canvas Shorts, they are without any doubt the best shorts I have ever had, very comfortable, made from excellent quality material which has been crafte... Zobacz więcej
Reakcja na opinię
I have a good number of Sutsu garments. Great quality, last well and always true to size. Can't fault their products. Excellent customer service too. I have a couple of t shirts from around 2017... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
This Trustpilot page is NOT affiliated with the brand Sutsu. Trustpilot have forced us to have this page or they negatively mark down any 5* reviews down to a 3.7 because we don't "own" the page so forcing us to interact with them and use their services. They will not take the page down. If you want to see reviews of the brand please head to sutsu.com to see over 1300+ reviews. Sutsu is an Organic men's & women's streetwear and fashion brand. Established in 2004. All garments are made to order. B Corp Pending.
Dane kontaktowe
71-75 Shelton Street, WC2H 9JQ, London, Zjednoczone Królestwo
- hello@sutsu.com
- sutsu.com
4,4
Doskonała
170 recenzji
Odpowiada na 66% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I did “live chat” and the helpful…
I did “live chat” and the helpful responder guided me to rdering.
All went well, t fits as described xxl,
Print on t as advertised
I haven’t washed it yet, so can’t comment on that
Otherwise, more than satisfied
17 września 2022
Opinia niezależna
Odpowiedź od Sutsu
Thanks for the lovely review Rob. Apologies for the delay in responding but we don't actually us Trustpilot for our review services. Glad to hear the sizing is good and we were able to help with the sizing. Hope you are still happy with your purchase and we are always hear to help if you need. Thanks for the support of the brand.
Great designs but I found the t-shirt…
Great designs but I found the t-shirt quality to be very poor. I ordered 2 tshirts but after one 30 degree wash they completely lost their shape. I got sent a new t-shirt but the same thing happened.
27 kwietnia 2022
Opinia niezależna
Odpowiedź od Sutsu
Thanks for the honest review Andy. Am sorry to read of your dissapointment in the brand and product. We would have loved the opportunity to have addressed the product failing before leaving a review as we do try to sort out any unhappy customer. Please email us with photos and we will discuss with production about sorting something out for you. I do know that we have had a bad batch of fabric in the Marl colour which we are addressing. Our email is hello@sutsu.com
Sorry to write this on your review but we are not wantingly affliated with TrustPilot and they have forced us to have this review page on their website otherwise we can't control how they display reviews and they negatively mark down even 5* reviews (to 3.7*). We use and alternative company called Loox with 1300+ reviews who we are happy with yet Trustpilot seem to think they can control / impact how our business is portrayed because of their size. (sorry for the rant on your review and thanks for the support of our brand).
Great quality, great designs
Ordered a T-shirt from the new women’s range. Arrived quickly. Lovely quality T-shirt and great standout design! Had communication with the team on the live chat on the website to work out which size I might need which was prompt and spot on. Will definitely buy again - the trouble is there are too many lovely designs to choose from! My new favourite shop 😃
1 sierpnia 2022
Opinia niezależna
Odpowiedź od Sutsu
Thanks for the lovely 5* review Clare. We glad to hear you were happy with the T-Shirt. Hope you have lots of adventures in it this summer and beyond. Looks forward to seeing you back in store to add to your collection.
Sorry to write this on your review but we are not wantingly affliated with TrustPilot and they have forced us to have this review page on their website otherwise we can't control how they display reviews and they negatively mark down even 5* reviews (to 3.7*). We use and alternative company called Loox with 1300+ reviews who we are happy with yet Trustpilot seem to think they can control / impact how our business is portrayed because of their size. (sorry for the rant on your review and thanks for the support of our brand).
Very disappointed
Was looking forward to the arrival.
Very disappointed once arrived.
Print is not to a high standard.
Material isn't very good and the T-shirt was very smell when it arrived.
Once washed looked even worse.
Wouldn't recommend.
1 sierpnia 2022
Opinia niezależna
Odpowiedź od Sutsu
Thanks for the review James and am very sorry to hear of your dissapointment. I wish you felt you could have reached out to us directly on email to try and sort out the T-Shirt and the issues you found. As an independent brand we want all our customers to be happy with their purchases and am sorry we have failed you to date. Every review is important to us and we do try to solve any problems customers may have.
We do discuss the smell in our comms that sometimes due to application of the print a vinegar smell is left which dissapears after one wash. Sorry to hear the print has got worse after one wash. We would be happy to look at replacing it for you if you could send us a photo on hello@sutsu.com
I would also like to state that we are not affliated with TrustPilot and they have forced us to have this review page on their website otherwise we can't control how they display reviews and they negatively mark down even 5* reviews. We use and alternative company called Loox who we are happy with yet Trustpilot seem to think they can impact how our business is portrayed. (sorry for the rant on your review).
Excellent service
I discovered this company by chance whilst looking at T-shirts. I ordered two XL T-shirts on Thursday night, carefully following their easy to follow instructions on how to order sizes correctly. On Friday morning I had confirmation that my order had been processed and was scheduled for tracked delivery on Saturday. Sure enough it arrived exactly as stated on Saturday. Superb service. And the T-shirts? They fit beautifully and the quality is excellent. I’m getting ready to order some more.
30 lipca 2022
Opinia niezależna
Odpowiedź od Sutsu
Thanks for the awesome review Chris. Hope you have lots of fun and adventures in your new T-Shirts this summer and beyond. Thanks for giving detailed feedback on all of your experience with the brand. Thanks again.
Sorry to write this but we are not wantingly affliated with TrustPilot and they have forced us to have this review page on their website otherwise we can't control how they display reviews and they negatively mark down even 5* reviews (to 3.7*). We use and alternative company called Loox (who you kindly reviewed on also) who we are happy with yet Trustpilot seem to think they can control / impact how our business is portrayed. (sorry for the rant on your review and thanks for the support of our brand).
Excellent quality garments
Excellent quality garments, communication when a size change was needed was superb. Will defo be using again. Lovely little brand.
25 kwietnia 2022
Opinia niezależna
Odpowiedź od Sutsu
Thanks for the lovely review Chris and apologies for the delayed response.
The reason for this is that we are not wantingly affliated with TrustPilot and they have forced us to have this review page on their website otherwise we can't control how they display reviews and they negatively mark down even 5* reviews (to 3.7*). We use and alternative company called Loox who we are happy with yet Trustpilot seem to think they can control / impact how our business is portrayed. (sorry for the rant on your review and thanks for the support of our brand).
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