Really lovely items – I bought a number of t-shirts and I’m so pleased with them. Great fit, lovely colours, and really comfortable material. The customer service was excellent too – they took the tim... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I love the quality of my t-shirt, it’s soft, cool and well made. I also thought their customer service was excellent - you get to interact with a real person rather than a chatbot which can never help... Zobacz więcej
I had a great buying experience with them. My order was delayed but I received regular updates via email. I was very happy and impressed with the fit and quality of the items when they arrived. I’ll d... Zobacz więcej
8I have ordered 3 items a while ago and so far only 1 had been delivered (the lowest price item). When contacted the company, I was explained that the remaining two items will be delivered today (n... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
We're on a mission to provide high quality sustainable clothing essentials at a price everyone can afford.
Dane kontaktowe
6 NEW LAIRDSHIP YARDS, EH11 3UY, EDINBURGH, Zjednoczone Królestwo
- support@earthwardrobe.com
- earthwardrobe.com
Odpowiada na 18% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Lovely garments made out of natural…
Lovely garments made out of natural materials. Affordable and excellent quality. Post purchase follow-up also a nice touch. Thank you
Wonderful customer service = Earth Wardrobe
Wonderful customer service, great quality clothing , owner Chris personally keeps you informed as the items ordered progress through till despatch.
Thank you.
Great quality basics at an affordable…
Great quality basics at an affordable price!
Great buying experience
I had a great buying experience with them. My order was delayed but I received regular updates via email. I was very happy and impressed with the fit and quality of the items when they arrived. I’ll definitely buy from them again.
Great quality
I love the quality of my t-shirt, it’s soft, cool and well made. I also thought their customer service was excellent - you get to interact with a real person rather than a chatbot which can never help.
Earth Wardrobe have a great ethos and…
Earth Wardrobe have a great ethos and really good customer service. The products I ordered are lovely and delivery was fast and seamless.
Really lovely items
Really lovely items – I bought a number of t-shirts and I’m so pleased with them. Great fit, lovely colours, and really comfortable material. The customer service was excellent too – they took the time to check in and make sure I was happy with my purchase. I’ll definitely be returning for more.
Excellent customer service
I ordered an item with the understanding that the delivery would be within a few days. However, due to unforeseen circumstances the delivery was delayed. I received apologetic emails explaining the situation and updating me on the new arrival date. The item arrived and I love it. Excellent quality and design.
I then received a further update checking all was in order.
I very much appreciated level of customer care. They could not have done more to reassure me that it would arrive, albeit late and that they were deeply apologetic.
I would certainly buy from Earth Wardrobe again.
Disappointed
Ordered with high hopes as really I bought into the ethos of the company. My item arrived inside out and screwed up in a ball. I took photos and sent them to customer service via the website and also at the same time had an email from the company to see if I was happy with my item. I was not! I replied with same details and photos. The boss Chris said he would investigate. 22 March and still no response. I waited to write this review to give them a chance to get back to me but not a word.
1. What was going on sending out items like that.
2. Knowing there had been an issue raised and then completely ignore it.
I shan’t bother using them again!
The best organic cotton basics!
I love the fact this independent company sell organic cotton items in multiple colours, really not easy to find elsewhere!
First order with Earth Wardrobe was…
First order with Earth Wardrobe was great, the hoodie came really quickly and was good quality. Chris checked with me a day after delivery to make sure everything was okay and that I was happy with my order. I will be ordering again in the future!
Perfect fit and lovely feel of the…
Perfect fit and lovely feel of the fabric. Also like the fact the packaging is cmpostible.
Always great (my 3rd order)
Always great! Love their clothes. Perfect custom service.
Received 1 item out of 3 ordered!
8I have ordered 3 items a while ago and so far only 1 had been delivered (the lowest price item). When contacted the company, I was explained that the remaining two items will be delivered today (no tracking information was provided with the replay). So far no sign of any item coming my way. I will update my review if the situation changes.
Update:the remaining items have been delivered.
Dreadful shopping experience.
Dreadful shopping experience.
1) really slow to ship - 4 days from ordering just to send the item out
2) another order made still not processed
3) slow response time to contact made via their contact form or email, and no telephone number, of course, so they can take your money and then treat the customer in a high-handed, slow and unaccountable fashion.
4) The sweatshirt is a ridiculous shape - the width is twice what it should be, the proportions are all wrong. Far too wide. Not wearable. Mad. I’m returning it and having to absorb their £3 return fee, on top of the poor service and poor product!!🤯🤯🤯 Amateurish and not bothered, as a company. I supported a small, independent company and it’s been a poor experience. Insulting.
5) They happily advertise a get a free T-shirt when you spend £30 on Facebook but do not mention it when ordering. Very cynical and mean. I asked if I could avail of it, given one of my orders was £45, and another £20 something. They said no, we can’t do that. Of course you can. You choose not to. I’ve emailed this reply and they have ignored me.
6) Still awaiting a second order made before I got the first. It’s not even been shipped yet and it was ordered days ago. What an amateurish approach. I won’t be shopping with them again. Avoid.
Very happy with purchase and customer…
Very happy with purchase and customer service. Thank you.
The quality of these clothes is… superb
The quality of these clothes is fantastic. I ordered 6 tops, T-shirts, tanks & a workout vest, all are beautiful. Lovely fit, gorgeous colours and incredibly comfortable. I will absolutely be making many more orders.
It so reassuring to find a company who is striving for sustainable and ethical products.
Perfect purchase
I was looking for a 3/4 length sleeve T shirt to match a skirt I had just made. The colour on the website is very accurate. The fabric is very good quality and choosing a Medium (I am 12 -14) it fits very well. Not too tight or loose. Very happy customer.
Only good things to say
There was a slight delay in the items arriving (took about 2 weeks maybe) - which I had been expecting from a couple of reviews and I wasn't in a hurry. But the fact that the owner Chris emailed (and I think tried to call) to apologise unprompted for the delay is outstanding customer service!! Beautiful ethos all around, what a great company
Your whole ethos is very good
Your whole ethos is very good, something I really admire. I prefer to wear natural materials, but know how damaging cotton production can be to the environment (I was a professional ecologist), and the fact that you do not use pesticides, your working practices sound great etc.
The only reason for 4 stars is that the t-shirt was too small - & that was probably my misundestanding of your sizing categories.
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