Don't bother shopping online if you think you may want to return it. The online sizing chart gives the under armpit size rather than chest size hence item way too tight. I had to pay for my own retu... Zobacz więcej
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Excellent customer service. They were kind enough to exchange for an 'old style' Sutsu t-shirt which is more loose-fitting. Very quick responses to my emails. Very pleased with the t-shirt.
Reakcja na opinię
Purchased my first Sutus item, heavy weight Duck Canvas Shorts, they are without any doubt the best shorts I have ever had, very comfortable, made from excellent quality material which has been crafte... Zobacz więcej
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I have a good number of Sutsu garments. Great quality, last well and always true to size. Can't fault their products. Excellent customer service too. I have a couple of t shirts from around 2017... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
This Trustpilot page is NOT affiliated with the brand Sutsu. Trustpilot have forced us to have this page or they negatively mark down any 5* reviews down to a 3.7 because we don't "own" the page so forcing us to interact with them and use their services. They will not take the page down. If you want to see reviews of the brand please head to sutsu.com to see over 1300+ reviews. Sutsu is an Organic men's & women's streetwear and fashion brand. Established in 2004. All garments are made to order. B Corp Pending.
Dane kontaktowe
71-75 Shelton Street, WC2H 9JQ, London, Zjednoczone Królestwo
- hello@sutsu.com
- sutsu.com
Odpowiada na 66% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Always great designs & feel-good fabric
Always great designs, great fit and great fabrics. My current go-to spot for casual clothing. Just picked up an awesome hat (Dawn Patrol Ranger Cap), awesome shape and design. Not much more to say. Go buy one. Might grab another in another colour.

Odpowiedź od Sutsu
Good quality fast response.
Good quality and excellent help and support from all the team. Would recommend

Odpowiedź od Sutsu
Really good quality stuff
Really good quality stuff, nice to wear and nice communications from them when you order. I'm very pleased with my new sweatshirt 🙂

Odpowiedź od Sutsu
Exceptional quality
Love the quality of Sutsu items & this was no exception.
Excellent, soft material. Looks & feels good & washes really well.
I will definitely shop again, with this ethical & professional company.

Odpowiedź od Sutsu
Great Company.
Having previously been gifted a sweatshirt which I love, I was keen to order a t-shirt too. My wife bought me one for my brirthday at my request and am very pleased with it. As I now know the size and fit are great for me I'll be getting another couple for my upcoming summer holiday.
Also, as I work for a B-Corp registered business who are also signed up to Ecologi, buying from a like-minded ethical company was a no brainer.

Odpowiedź od Sutsu
Great eco choice
I've bought a few t shirts from Sutsu and they're great. Good quality and fit. have a had a few comments re the designs. Stands out from the crowd.
Being made to order is amazing, and I have never come across another company that is so transparent. One of my favourite go to brands for sustainable clothes.

Odpowiedź od Sutsu
Sutsu tricked me into buying a…
Sutsu tricked me into buying a sweatshirt by advertising a picture of a sweatshirt I liked - and then sending me a sweatshirt with a completely different fit. They admit that the picture on the website doesn't depict the sweatshirt I received - it's just not good enough! Now they keep spamming me with e-mail ads even though I asked to unsubscribe. Bad experience.

Odpowiedź od Sutsu
Excellent service and sweatshirt
Excellent service and sweatshirt. Really lovely colour and soft material. I’ll definitely be buying more tops.

Odpowiedź od Sutsu
Great company and lovely products!
What a lovely company and what lovely products. A jumper I ordered was too small and they exchanged for a larger as soon as I provided proof of postage back to them. Such a refreshing and great idea, and the new size fits me perfectly. Have already had a number of comments wearing it. Just a pleasure ordering from them from start to finish, love the company's ethos and mission about the quality of their products and the tree planting is a nice bonus. Will definitely be ordering again. Thank you Sutsu!

Odpowiedź od Sutsu
Can't recommend highly enough
Can't recommend highly enough! Before the order was sent they noticed that one or two of the items I ordered didn't match with the sizes on the rest of my order. This was an error on my part when placing the order that I hadn't noticed. The customer service is like nothing I have experienced before and has made this such a positive process! The clothes themselves fit brilliantly and were exactly as I expected

Odpowiedź od Sutsu
They didn’t send my order after…
They didn’t send my order after paying…. i wait now for 3 weeks

Odpowiedź od Sutsu
These guys are amazing! Quality support :)
These guys are amazing! Quality support :)
I ordered a jumper and 2 T shirts. The jumper was too large (their website used to recommend 'L' for someone who is medium).
I reached out to their support and they let me swap it. They recommended I get 'S', which was in fact way too small.
I spoke to them again and now I have a 'M', which fits great!
Just a note on sizing, I'm 178cm with what I consider standard length arms. The small was very short on my arms, Medium fits fine.
The T shirts seem lovely too. They are pretty narrow on the sleeve, but they are comfortable.
I've been looking for a good place to buy more environmentally friendly clothes when I really need new things. I'll see you next time for sure :)

Odpowiedź od Sutsu
Bought a couple of jumpers and a t…
Bought a couple of jumpers and a t shirt from them love the quality of the product.
Had a slight issue that we had to contact customer service about and they were brilliant. Will be buying from them again!
Excellent Quality and Fast delivery
Purchased a sweatshirt from Sutsu. Excellent quality sweatshirt and delivered within 3 days. Excellent service. Will definitely purchase from this company again.
I really like this company
I really like this company. I have a lot of the T-Shirts (probably about 10), as i like the fit and feel of them, i also have a couple of hoodies.
I have never had an issue with quality or delivery so some of these reviews really surprise me. I also like what the company stand for....well done
Nice garments
Nice garments, very prompt and excellent customer service. I’d highly recommend this brand!
Support that went above and beyond
I love the designs, but the support experience for me has been exceptional when I've needed.
Case in point, I ordered a sweatshirt in March/April 2022.after a couple of washes, the print started to come off. Other items in the delivery were fine, but for one the print seemed to want to leave the garment.
I didn't raise it with them at the time. However, when I was thinking about ordering again 18 months later, I decided to send a message to let them know there had been an issue. Amazingly, I was immediately offered a replacement, which I have subsequently received, worn and washed, and doesn't appear to have the same issue.
Outstanding work honouring this, unprompted, after all this time. They went above and beyond and I find it incredible that others have had such a bad experience when mine was so positive.
Big love for Sutsu from me.
Never got my stuff
Never got my stuff, did get my money back. Terrible delivery because of Brexit.
High quality, eco friendly, worth the price
I’ve been curious about this brand for a while. A few years ago I bought many, plain coloured, high quality cotton jumpers from fatface that I absolutely adored and they became my staple wear over autumn/winter months. The colours have naturally faded over time so I’ve been looking for replacements.
Whilst initially intrigued by the various designs on site, there’s something about the simplicity of plain colours that speak to me, and I discovered the Long Haul Collection.
After some sizing issues on my side (not reading the site properly) I’ve finally ordered some I fit in, and the quality is brilliant - even better than my fatface ones to the touch, so far. They feel premium.
It’s early days and we’ll see how the colours last, and the website clearly states 4% shrinkage so anticipating this.
I was sent a few incorrect sizes for T-shirts and they were rapid on the chat & eager to sort - what more can you ask?
Recommended the brand to a few eco-conscious friends, and I consider this a brand I’ll be returning to, very shortly
Slow fashion. Mediocre garments.
I'd ordered a couple of T-shirts in the past and they were fine. Not remarkable, just fine. They seem to use Stanley/Stella garments and have their own logos applied. These garments are available very cheaply online (you're paying a significant mark up for the logos). But that's how the fashion industry works a lot of the time. What I have had more of a problem with is delivery times and customer service. I recently ordered a baseball hat which I still hadn't received after 2 weeks. I then received an email asking me to choose a different style because they couldn't get hold of the one I'd ordered. I politely declined. I still haven't received the refund.

Odpowiedź od Sutsu
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