A stolen bike is obviously upsetting enough, but luckily I had insurance - or at least that’s what I thought. Sadly my bike was stolen from Central London despite being appropriately locked. When I re... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Sundays have always been brilliant from taking out my policy……..communication, speed of response to any questions or concerns etc has always been very prompt and efficient. Very nice and helpful s... Zobacz więcej
Wanted electric bike insurance x 2, used moneysupermarket, Sundays will replace old for new over 3 years old so great as bought second hand. Easy to use website to buy too.
The website is easy to navigate and the cycle cover is very comprehensive but remains very competitively priced. When I had to cancel the insurance after selling the bike they made the process super s... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Specialist bicycle insurance in the United Kingdom
Dane kontaktowe
Zjednoczone Królestwo
- 0203 198 2828
- hello@sundaysinsurance.co.uk
- sundaysinsurance.co.uk
4,5
Doskonała
457 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 90% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great service
Very easy to start a policy, haven't had a claim yet, but everything up to now has been done very quickly and very professional
Wouldn't hesitate in recommending.
17 listopada 2025
Opinia niezależna
Odpowiedź od Sundays Insurance UK
That's wonderful feedback! We love hearing that the start of your policy was very easy and that our team has been quick and professional so far.
We truly hope you never need to make a claim, but rest assured that our claims process is designed to be just as quick and professional as your setup experience.
Thank you so much for the high recommendation! We appreciate your confidence in us.
Sundays insurance were great
Sundays insurance were great. Laure was really helpful and patient in helping me through the process!
14 listopada 2025
Opinia niezależna
Odpowiedź od Sundays Insurance UK
That's wonderful to hear Angelica! We're so glad that Laure was helpful and patient while guiding you through the process. We know this to be true about her in general, she is s superstar!
We pride ourselves on our team's commitment to making the insurance process as smooth and stress-free as possible. We will certainly pass along your kind words to Laure and the team!
Thanks for sharing your positive feedback!
No claim yet…efficient, friendly and helpful
No claim yet, luckily, however, looks like a comprehensive policy with good optionality and staff have been very efficient, friendly and helpful.
7 listopada 2025
Opinia niezależna
Odpowiedź od Sundays Insurance UK
Thank you for taking the time to share your feedback. We are pleased to know that you recognise the policy to be comprehensive and appreciate the available optionality. Providing an efficient and helpful service experience is something we focus heavily on, and we value your recognition of our staff. Welcome to Sundays!
Not the Best Choice for Premium Bikes – My Experience with Sundays Insurance
At first, Sundays Insurance might seem good their customer service is decent, but honestly, that’s true for most insurance companies. The real problem shows up when you actually need to make a claim, especially if you own a high-end bike.
I had a crash on my Specialized S-Works SL8, which resulted in a cracked top tube. Instead of replacing the frame, Sundays Insurance insisted on repairing it simply because it was the cheaper option for them. Specialized offered me a crash replacement deal with a 35% discount on a new frame, but Sundays refused to cover that and forced me to go with the repair route.
Here’s why that’s a big issue: once a carbon frame is repaired, you lose your manufacturer warranty. The repair shop only provides a limited warranty for their repair work, which is nowhere near the same as having a full factory warranty.
If you have an expensive bike, I strongly recommend not insuring with Sundays. Their policy might sound good on paper, but when it comes time to make a claim, they’ll push for the cheapest solution rather than what’s actually best for you or your bike even if that means you lose your warranty or end up with a less valuable frame.
5 listopada 2025
Opinia niezależna
Odpowiedź od Sundays Insurance UK
Hi Mohamed,
We recognize your frustration over our decision to pursue a repair instead of covering a replacement, especially given the manufacturer's crash replacement offer. We know this decision involves a considerable difference in cost between repair and replacement. Our focus is always on finding a fair outcome for our customers while adhering to the terms of the policy and the principles of insurance claims management, which means evaluating the most appropriate and cost-effective remedy for the damage sustained.
It is important to clarify that manufacturer warranties are typically void once a carbon frame sustains crash damage, regardless of whether it is repaired or replaced through an insurance claim. We have an obligation to consider all facets of the claims (repair vs. replacement cost as well) as it is a necessary part of any claim assessment, and why we always prioritize the structural integrity and safety of the bicycle.
We have ensured to make the best possible decision in your specific case, but we are happy to give you a call should you wish to discuss this further.
Really easy to get set up online and to…
Really easy to get set up online and to add another bike - very helpful in terms of extending a deadline to sign up which I forgot. Excellent value for 2 bikes.
3 listopada 2025
Opinia niezależna
Odpowiedź od Sundays Insurance UK
That's fantastic to hear! We're so glad you found it easy to get set up online and add another bike, and that we could help with extending your sign-up deadline. Providing excellent value for our clients is always our goal! Thanks for sharing your positive experience!
My bike was stolen for the second time…
My bike was stolen for the second time after it was replaced by Sunday despite having locked it securely in a safe area (three cut the lock). It has only been 6 months since the last replacement by Sunday and they still took care of the replacement smoothly. I would recommend everyone to always have a policy with Sunday for the peace of mind.
30 października 2025
Opinia niezależna
Odpowiedź od Sundays Insurance UK
Thank you for sharing your experience. We are incredibly sorry to hear that you've had to go through the devastating experience of a second bike theft, especially so soon after the first one and despite your best efforts to secure it. That must be incredibly frustrating and disheartening. We are truly glad that we could once again provide you with peace of mind and handle the replacement process smoothly. We understand that claims like this can be stressful, and our priority is always to process them efficiently so you can get back on the road as quickly as possible.
Your kind words and recommendation mean a lot to us. We’re here to support our policyholders through tough times!
I'm impressed with Sundays Insurance!!
My expectations of you guys have been seriously exceeded I was literally devastated when I found out my bike was stolen and had no idea what to do Sundays Insurance - William & Deon helped me claim the insurance, which helped me rebuild my trust and buy another bike. It's been a struggle for me getting to work in the past two months, but now I'm back thanks to Sunday's Insurance.
31 października 2025
Opinia niezależna
Odpowiedź od Sundays Insurance UK
What an incredibly touching and heartfelt message! Thank you so much for taking the time to share your experience.
We are truly sorry to hear about the devastation of having your bike stolen, and we understand how stressful and difficult that situation must have been, especially impacting your commute to work. We are so happy that William and Deon were able to exceed your expectations and guide you through the claims process. That's exactly the kind of supportive and empathetic service we aim to provide. Knowing that we helped you rebuild your trust and get back on a new bike so you can return to work is the best possible outcome for us.
We are so glad to have helped you through this struggle and have you back on the road!
got offered a discount after…
got offered a discount after misunderstanding on policy renewal
22 października 2025
Opinia niezależna
Odpowiedź od Sundays Insurance UK
That's wonderful to hear! We are so glad that we could clarify the policy renewal process for you and turn the initial misunderstanding into a positive experience. We value your business, and we're happy to offer a discount as a small token of our appreciation for your patience and understanding.
No complaints so far
No complaints so far. Use of the website was straight forward. Competitive prices and good level of cover. Brand new bike so hopefully I won’t need to use the cover but if I do, fingers crossed it will be as easy.
25 października 2025
Opinia niezależna
Odpowiedź od Sundays Insurance UK
That's wonderful to hear Simone! We're so glad you found our website straightforward to use and our prices competitive with a good level of cover. We hope you never need to use your cover, but if you do, we'll be here to make it as easy as possible. Happy riding with your new bike!
As a first time road bike user…
As a first time road bike user everything was simple and easy and a great annual quote
24 października 2025
Opinia niezależna
Odpowiedź od Sundays Insurance UK
That's fantastic feedback! We're thrilled to hear that as a first-time road bike user, you found everything simple and easy, and that our annual quote was great. We appreciate you sharing your positive experience! Welcome to Sundays!
If there was a sixth star you’d get it
If there was a sixth star you’d get it.
I went through the claims process in late summer (post burglary) and was hugely impressed by the professionalism and speed of the claims team. Claim accepted in hours and replacement ordered in a matter of days. Roll forward a few months, my new bike is being delivered tomorrow. A few WhatsApp messages and within 20mins I have new coverage in place for a great price.
👏👏👏👏👏👏
Nothing but praise for you folks
23 października 2025
Opinia niezależna
Odpowiedź od Sundays Insurance UK
Thank you so much for your amazing feedback! We’re thrilled to hear that you had such a positive experience with both your claim and setting up your new cover. It’s great to know our team could make things smooth and stress-free during a difficult time. Enjoy your new bike — and the rides ahead!
Bit pointless
Bit pointless - tried to make 2 claims now and they have denied both of them.
15 września 2025
Opinia niezależna
Odpowiedź od Sundays Insurance UK
We're sorry to hear about your experience Adam. We understand that having a claim declined can be frustrating. Most warranty issues can be taken care of by your manufacturer free of charge. Thus it specifically falls outside the scope of our coverage, as well as any pre-existing damages that occurs before cover begins. We always aim to be transparent about our policy terms and conditions. If you'd like to discuss this further or have any questions about your coverage, please send us a email with your policy details, and our team will be happy to assist you!
There when you need them
Sundays were helpful and effective handling my claim.
They responded swiftly throughout the entire process and gave clear instructions for every required step along the way.
10 września 2025
Opinia niezależna
Odpowiedź od Sundays Insurance UK
Thank you for your kind feedback! We’re so glad to hear that you found the claims process smooth and well-supported. Our team always aims to make things as clear and efficient as possible — we really appreciate you taking the time to share your experience!
Pleasure to deal with
Pleasure to deal with. Everything made very simple
20 października 2025
Opinia niezależna
Odpowiedź od Sundays Insurance UK
Thank you for your kind words Adam! We're so glad to hear your experience was smooth and straightforward — it’s always a pleasure to assist!
It was all right and Anna was a great…
It was all right and Anna was a great help. However, I am an old dinosaur and web based working scares the hell out of me. Any way I got there in the end.
16 października 2025
Opinia niezależna
Odpowiedź od Sundays Insurance UK
Thank you for your honest and heartfelt feedback John! We’re so glad Anna was able to assist and help make the process a little easier for you. We completely understand that online processes can feel daunting at times, and we really appreciate your patience and perseverance in getting everything set up! Welcome to the team!
Very helpful from the start of my claim…
Very helpful from the start of my claim paid the money into my account straight away allowing me to get my bike repaired
19 września 2025
Opinia niezależna
Odpowiedź od Sundays Insurance UK
Thank you for your wonderful feedback Steven! We’re so glad to hear that the claims process was smooth and that you received your payment quickly. It’s great to know you were able to get your bike repaired without delay — that’s exactly the kind of service we aim to deliver!
Fantastic service
Fantastic service. Reported accident on Saturday, forwarded pictures Monday, money in my account Wednesday.
30 sierpnia 2025
Opinia niezależna
Odpowiedź od Sundays Insurance UK
Thank you for your fantastic feedback Warren! We’re thrilled to hear how quickly and smoothly your claim was handled. It’s great to know you were back on track in no time — exactly the experience we aim to provide!
Difficulties setting up policy
Setting up my policy with Sundays Bike Insurance turned out to be more complicated than expected. Due to the company incorrectly entering my contact details, I had to make several calls just to get everything sorted. Each time I reached out, I had to repeat the issue, which was frustrating and time-consuming. Once the policy was finally in place, the coverage seemed fine—but the onboarding process definitely needs improvement. A smoother setup and better attention to detail would make a big difference.
4 lipca 2025
Opinia niezależna
Odpowiedź od Sundays Insurance UK
Thank you for sharing your honest feedback — we truly appreciate it James. We’re very sorry to hear about the difficulties you faced during the setup process and the inconvenience caused. That’s not the experience we want for our customers.
We’re glad your policy is now in place, but we’ve noted your comments and will review our onboarding and data-entry process to ensure this doesn’t happen again. Your input helps us improve, and we appreciate you taking the time to let us know!
So far so good in setting up a new…
So far so good in setting up a new policy.
7 października 2025
Opinia niezależna
Odpowiedź od Sundays Insurance UK
Thanks so much for your feedback! We're glad to hear the setup process went smoothly. If you need any help along the way or have questions about your cover, our team is always here to assist. Welcome to Sundays, Mark! 🚴♀️
Very quick and stress free insurance…
Very quick and stress free insurance process.
7 października 2025
Opinia niezależna
Odpowiedź od Sundays Insurance UK
Thank you for your kind words Peter! We're so glad to hear the process was quick and stress-free for you. We always aim to make getting covered as smooth and simple as possible. If you need any help along the way or have questions about your cover, our team is always here to assist you.
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