A stolen bike is obviously upsetting enough, but luckily I had insurance - or at least that’s what I thought. Sadly my bike was stolen from Central London despite being appropriately locked. When I re... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Sundays have always been brilliant from taking out my policy……..communication, speed of response to any questions or concerns etc has always been very prompt and efficient. Very nice and helpful s... Zobacz więcej
It was a very simple process and this is what was required after such an unforeseen accident. The person I spoke with was kind and listened attentively to my questions and made appropriate recommendat... Zobacz więcej
Wanted electric bike insurance x 2, used moneysupermarket, Sundays will replace old for new over 3 years old so great as bought second hand. Easy to use website to buy too.
Informacje dotyczące firmy
Napisane przez firmę
Specialist bicycle insurance in the United Kingdom
Dane kontaktowe
Zjednoczone Królestwo
- 0203 198 2828
- hello@sundaysinsurance.co.uk
- sundaysinsurance.co.uk
4,5
Doskonała
456 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 90% z negatywnych recenzji
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Supportive, understanding and human
Once again had to unfortunately call upon the help of Sunday's insurance after having a second MTB stolen and knife point. Once again Sunday's insurance saved the day(so to speak)
They have replaced the bike like for like, took them less than 24 hours to accept the claim, Laure was such a help, friendly and professional. They explained everything I needed to provide to help the claim along. Hopefully this will be the last time I have to use Sunday's insurance but if I do need to I know that they will be as supportive as they can be.
7 kwietnia 2026
Opinia niezależna
Odpowiedź od Sundays Insurance UK
We are so incredibly sorry to hear about the circumstances of your claim. Being targeted like that is a traumatic experience, and we are just glad you’re safe. We’re grateful we could be there to 'save the day' and get your MTB replaced so quickly. Laure will be so heartened to hear her support made a difference during such a tough time. While we truly hope you never have to call us again, we’ve always got your back if you do. Take care of yourself.
Odpowiedź od Sundays Insurance UK
Short, sweet, and to the point - we love it! Glad we could get you insured and back on your bike without any unnecessary delays.
Thanks for choosing us, Michelle!
Speedy service for speedy riders
Really quick responses, always friendly and helpful. Super quick turn around with my claim to get my bike back race ready. Thanks to Tristan Kumm who handled my case
27 marca 2026
Opinia niezależna
Odpowiedź od Sundays Insurance UK
Thank you for sharing your experience! Claims can be a stressful time, so we’re thrilled Tristan could make the process quick and easy for you. Providing fast, friendly support is our top priority. We're glad to have played a part in getting your bike back in top shape!
This team make it's happiness
From day one until the very end, Tristan showed a highly professional approach. He provided clear direction and was always focused on finding the best solution for my case.
The whole process was smooth, efficient, and well handled. I felt supported throughout, and everything was explained in a straightforward and honest way.
Great service — I would definitely recommend.
24 marca 2026
Opinia niezależna
Odpowiedź od Sundays Insurance UK
Thank you so much for the kind words Andre! We are thrilled to hear that Tristan provided the clear direction and support you needed throughout your case. Our goal is always to make complex processes as smooth and honest as possible, and we’ll be sure to share your feedback with Tristan and the rest of the team. We appreciate the recommendation!
Prompt response to queries
Philip answered my questions clearly and quickly by telephone and email whilst getting a quotation.
25 marca 2026
Opinia niezależna
Odpowiedź od Sundays Insurance UK
We love hearing this! Philip is a valued member of our team, and it’s great to know he looked after you so well over the phone and email. Thank you for choosing us, and please don't hesitate to reach out if you need anything else!
Great customer service
Was welcomed to sundays after purchasing my bike with a 30 day free cover,kept informed well in advance when that was ready to expire amd got a quote online at a great price for cover .
25 marca 2026
Opinia niezależna
Odpowiedź od Sundays Insurance UK
Welcome to the Sundays family! We’re thrilled to hear that the transition from your 30-day free cover to a full policy was seamless. Keeping our riders informed and protected at a fair price is exactly what we aim for. Enjoy the new bike and the peace of mind on the road!
Easy to get a quote on-line
Easy to get a quote on-line & to understand what needed to be covered. Sensible pricing too.
24 marca 2026
Opinia niezależna
Odpowiedź od Sundays Insurance UK
We’re so glad to hear you found the online quote process straightforward. Our goal is to provide transparent coverage at a sensible price point, so it’s rewarding to know we met your expectations. Thanks for choosing us Neil!
First class communication and efficient…
First class communication and efficient service. Highly recommended
Albert
24 marca 2026
Opinia niezależna
Odpowiedź od Sundays Insurance UK
We’re blushing! Thank you for the glowing review. Clear communication is at the heart of what we do, so we’re thrilled to hear you had such a great experience. We look forward to serving you again!
DO NOT BUY the Sundays Insurance…
I bought the Sundays Insurance believing that paying the company 45 pounds I will be covered (fixing, taxi to work while fixing the bike). Yet when I had a tire punctured the company said that I would have to pay them 120 pounds before i get anything back. LIARS!!!
I am not taking any more dealing with them. They only take the money but not help. You pay for insurance then you pay them again if anything happens. So why do you need them if you pay them and them get nothing back!
24 marca 2026
Opinia niezależna
Odpowiedź od Sundays Insurance UK
Hi Laura.
It’s completely understandable why you feel let down, especially when you’re just trying to get your bike fixed and get to work.
To clarify, an excess is a standard fixed amount that a customer agrees to contribute toward any claim.
During our sales journey as well as per your contract agreement sent, a clear disclosure is provided of your excess.
For example if you have a £100 excess and your bike is stolen (a "£1,000" loss), the company pays you £900. If the repair costs £60, you are responsible for the full £60 as it is then cheaper for you to settle this than pay your excess amount. Ethically, we could never take more money from our clients that what a claim costs to settle.
We're sorry we couldn't be of more help this time.
Almost painfree!
Almost painfree!
The team at Sunday were extremely helpful in managing our claim after our cargo bike was stolen. Laure managed the claim exceptionally quickly and helped us find a suitable bike for our family needs after the theft. We will definitely be insuring our new bike with Sunday.
23 marca 2026
Opinia niezależna
Odpowiedź od Sundays Insurance UK
We know that for a family, a cargo bike is more than just a ride - it’s the school run, the grocery shop, and so much more. We are so sorry yours was taken, but we’re incredibly proud of Laure for helping you get back on three (or two!) wheels so quickly. We can't wait to protect your new family bike for you Waleed!
Clear and informartive first time bike cover experience
Anna at Sundays Insurance was an exceptional professional sales representative who thoroughly answered all my queries, maintaining clear and consistent communication via both email and phone. Their responsiveness and attention to detail made the entire process smooth and stress-free. They took the time to understand my needs, provided different options, and ensured I felt confident in my decision. Their friendly and approachable manner, combined with a high level of expertise, truly stood out and made for a very positive overall experience.
23 marca 2026
Opinia niezależna
Odpowiedź od Sundays Insurance UK
We truly appreciate you taking the time to highlight Anna’s hard work. Providing tailored options and maintaining consistent communication are core to how we operate, and it’s rewarding to see those values reflected in your experience. Thank you for trusting us with your insurance needs - we’re here whenever you need us!
Great service and cover at a competitive price
I found Sunday’s by buying a bike at Balfes and so received a free month of cover.
I expected a hard sell at the end of the month, but I was pleasantly surprised with the great service that I received from Daniella. Well done and thank you.
9 marca 2026
Opinia niezależna
Odpowiedź od Sundays Insurance UK
Thank you for the wonderful feedback Clive! We love our partnership with Balfe’s and are so glad it led you to us. Providing a seamless, pressure-free experience is exactly what we aim for. I’ll make sure Daniella gets the recognition she deserves for looking after you! Cheers.
Great Customer Service - Danny
Spoke with Danny on the phone relating to a policy query and including my Dads bike onto my policy. He was extremely helpful, polite and patient. Made the process extremely easy. Absolute top service! Sundays have always had great customer service especially over the phone, if I ever have a question or issue I would always feel comfortable contacting them knowing there’s someone on the end of the phone wanting to help. Thanks Danny!
10 marca 2026
Opinia niezależna
Odpowiedź od Sundays Insurance UK
What a legendary review! We’re so glad Danny could help get your Dad’s bike added to the policy with zero stress. Making those tricky queries easy is exactly what he does best. We’ll be sure to give him a big shout-out today, it’ll make his day! Thanks for being part of the Sundays family Tom!
Brilliant straightforward service and policies.
Arranging insurance for 2 new electric bikes was so easy. Everything explained very well and a lovely friendly lady on the phone. Documents received instantly by email. Very impressed!
9 marca 2026
Opinia niezależna
Odpowiedź od Sundays Insurance UK
We appreciate your feedback Sheila! It’s great to know you found the process clear and the document delivery instant. Providing friendly, expert service is our top priority. Thank you for choosing us to protect your new electric bikes!
Good customer service and support
Initially I spoke to member of the Sunday's Insurance Team and following advice sent in email with my queries which were answered very promptly.
26 lutego 2026
Opinia niezależna
Odpowiedź od Sundays Insurance UK
Thank you for sharing your experience Maureen! We aim to make the transition between phone and email as seamless as possible, so we're glad to hear your queries were handled promptly. We appreciate the feedback and are happy we could help!
Fast and reliable service
Fast and reliable service. Very good insurance prices. I recommend.
26 lutego 2026
Opinia niezależna
Odpowiedź od Sundays Insurance UK
We really appreciate the feedback! It’s our goal to provide top-tier insurance that doesn’t break the bank. Thank you for the recommendation, and we look forward to providing you with great service for a long time to come!
Just started my policy with the help of…
Just started my policy with the help of Daniella.
Extremely patient and amazing help.
Couldn’t have asked for more with the process!
5⭐️
25 lutego 2026
Opinia niezależna
Odpowiedź od Sundays Insurance UK
Welcome to the family! We are so happy to hear that Daniella made the setup process smooth and stress-free for you. Patience is what we strive for, and we'll be sure to pass your 5-star shout-out along to her. Happy riding!
Sundays Insurance are great people to do business with
My Turbo Vado SL 2 6.0 EQ Carbon was stolen at the beginning of the month - Sundays Insurance replaced the bike within 3 weeks which I think it is good timescale given the fact that I had only owned the bike for a couple of months prior to it being stolen. I found the staff at Sundays to be incredibly helpful and supportive. My bike has now been replaced and I have n o hesitation to insuring it with Sundays going forward. Sundays Insurance are great people to do business with
2 lutego 2026
Opinia niezależna
Odpowiedź od Sundays Insurance UK
We are so sorry to hear your new Turbo Vado SL was stolen, but we’re incredibly glad we could help get you back on two wheels so quickly! Three weeks from theft to replacement is exactly the kind of support we aim for. We’ll be sure to share your kind words with the whole team—knowing you're back out riding makes our day. Thanks for trusting us with your new bike!
Laure
Laure. The lady who I dealt with was absolutely fantastic with my claim and e mailed me every step of the way how it was all going. It only took a day and a half from start to completion. Very good service
25 lutego 2026
Opinia niezależna
Odpowiedź od Sundays Insurance UK
Wow, a day and a half! That is what we love to hear. Claims can be stressful, so we’re thrilled Laure was able to guide you through so quickly and keep you in the loop. We’ll make sure she gets the recognition she deserves for such fantastic service. Thank you for sharing your experience!
Fully comprehensive bike insurance for…
Fully comprehensive bike insurance for a great price. Excellent customer service as well. Thank you
20 lutego 2026
Opinia niezależna
Odpowiedź od Sundays Insurance UK
Love to see it! We’re thrilled you’re enjoying the peace of mind and the savings. Our team is always here to help you get back on the road. Ride safe and thanks for choosing us Eddie!
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