United Store Recenzje 

I ordered the new 3rd Jersey with a player printed on the back for my son.
He paid €121.50 (including €10 express post to Ireland ) from his birthday money.
He paid express post as he wanted the shirt for the first game of the season.
The Jersey arrived on time but on opening the package we discovered a stain in between the 2 numbers and some bad creasing in one of the numbers.
I immediately went on to the site to resolve this. I only complained about the stain not the crease in the number as this wasnt the main issue.
Unfortunately it wasnt a human agent but ai bot.
I filled out the details and eventually received an email from Alex Brown 24 hours later.
He recommended Ironing the shirt to fix the creased number even though the complaint was about the stain and could be seen clearly in the pictures attached.
I replied to the email and explained the situation and had to wait another 24 hours for a reply from Alex Brown.
Yet again they asked for pictures of the damage which had already been sent and seen as Alex suggested ironing the shirt so he obviously saw the crease but ignored the stain.
He also asked some questions too.
Yet again I replied promptly and only received a reply 6 days later!!
I requested a replacement shirt and refund of the express delivery as clearly it wasnt fulfilled as the item was unusable in the required timeframe.
Alex Brown told me to return the jersey (packaging at my own cost) postage paid for.
And that it can take 7 business days to receive a refund after they receive the jersey and review the case.
He also said the postage would not be refunded as they delivered on time.
Again delivery time is irrelevant here when the Item is unusable.
I replied with a proposal and am now awaiting a further reply which who knows how long that will take.
I will update review based on how the situation gets resolved.

Update.
Alex has just replied to my last email asking for more pictures stating they are unable to determine where the fault it is located.
They want a “zoomed out image as we are unable to determine where the fault is located” I have already sent 9 zoomed in pictures that makes it clear to see the stain. Obviously a zoomed out image will make it much harder to see the damage. Honestly you couldn't make this up.
I will never buy anything from this online store again its an absolute joke.
They sent a faulty item wont acknowledge such and keep sending generic replies in the hope that I just give up and accept it.

Update 2.
I was eventually presented with 2 options.
. 20% refund and keep the damaged shirt.
. Return the jersey and receive a replacement.
My son decided on the refund of 20% as he just wasnt willing to wait any longer for a replacement.
I informed them of my decision and for whatever reason I was only refunded 12.5%.
I immediately contacted customer service and to be fair they apologised and refunded the 20% not including the express post.
But had I not contacted them then they would have gotten away with not refunding the agreed amount.

Also just to note the response time improved, and solutions they offered only came once I issued a charge back with my bank.
This in my opinion is the only reason they decided to resolve the issue.

Also the response below mentions a birthday gift. At no point did I mention a birthday gift so again this shows the lack of attention paid to our issue.
Also every single photo I sent the damage was clearly visible so I dont understand that response either.
Everything is sorted now albeit with a stained jersey but we can move on now.

Very satisfied with the overall experience. The website was easy to navigate, delivery was fast, and the items arrived well-packaged and in great quality.

Whenever I order Manchester United clothing, whether that be for myself or someone else it always arrives straight to my door and on time, you might think that is normal but for companies like Evri it is not. I appreciate this service. Don’t mind the postage too much because I’m getting what I need from the source. Thank you

star is generous. I paid for a £50 voucher for a friend's birthday to be sent to their email on the day. It never arrived, I have been back and forth for a month, advising that they are looking into it and have re sent to my email, it has never arrived and I therefore informed my bank. I am now accepting I will not get the money back, it felt like a scam however reminding myself that it is Manchester United. I am a fan, they clearly have plenty of money and are taking from those who wanted to buy a gift for someone. Worst customer service I've experienced with no product, only numerous emails, wanted time and frustration spent.

IT was very easy to use and understand

Very poor experience GE13183454010GB return status. First of all sizing was off and couldn’t be replaced I had to order again- so ended up paying twice expensive delivery and return fee! Checked tracking The returned parcel arrived back to the store and no contact from seller and it has been over a week now! Hoping someone gets back to me soon . Yey finally got my refund but less that I originally paid even though the item was packed as it came - and not counting the additional delivery and return cost of £14 . AVOID shopping there at all costs!!!!

Update: please review your Chinese sizing because they are inconsistent. Extremely Poor quality of product

Absolutely shocking customer service and can never speak to a live agent.
Been trying to arrange a replacement shirt for my son which was ruined by the cheap quality used by Adidas this year. They said they can replace it then disappear for 3 days for me to then be sent a generic email saying it has been passed on for review again?
This has been going on since 6th August which is absolutely shocking.
We are attending the Ipswich game and he wants to be in the same shirt as me but UTD store are not solving anything.
Really shows how far this great club have fallen with typical American customer service with no care for real fans.
Considering how much they charge, the greed is unrivaled.

Please provide an update on my replacement asap
[Manchester United - Request received] ''CS bot - Damaged Items Inquiry. Order Id: GE12979262996GB'

Got some clothing for my boys and turned out faulty.

Emailed them with photos and only got one response to ask if they had been worn or not. Replied saying no.

Been waiting for further communication from them. Their website is absolutely useless as you get a bot, and not an actual live person. There's no telephone number. With so much money they make as a club, you'd think they invest in proper customer service.

GE12788305498GB - I want a prepaid label to send back the faulty items and get a refund as I will never buy from them again. If this isn't sorted then will be contacting my bank to get a refund. Absolute shambles.

Update: i have sent the images on numerous occasions. Why is it taking so long to resolve the matter? I am getting a reply once a day, every new day. The service is exceptionally slow. I just want to send the faulty items back and get a refund!

One word SHOCKING!!!
Diabolical service and have the audacity to suggest they even have a customer service!!
Destroyed gift for my daughter, her husband and my disabled grandson. Wrapped a £370 order in a plastic bag not even as good a quality as my bin bags. To date have not received a refund but was told it was being dealt with as a priority??? Really??? Do not buy from this company as not interested in their customers. Should have been dealt with in a timely manner but has not been! Wish I had never bothered but expected so much more. Not interested in the least! Packaging is still here for inspection but the took the money very efficiently and that is where it ended! One of the footballs I ordered will not even inflate!!! Made in Pakistan it says??? Would not put any of them in charge of a guppy!!!!

A week on but no further on! So efficient at taking people’s money and when it all goes belly up they have their money if you get my drift! Disgusting!! Their bot system is total garbage so better not parting with your money in the first place!! My case was supposed to be priority but obviously my definition of priority is the polar opposite of the united stores version. All but useless! Fortunately have backing of my card company. Hustlers nothing short!!
Seems it need a lengthy investigation??? They packed it in a plastic bag, they picked the courier what control have I over any of it. Two balls I did receive in the package one that will not even inflate!! Good old Pakistani quality what did I expect??? Paying £20 for a ball one might expect it to inflate. Just peddling junk nothing short badged up to look like something half decent but it is not!!! Take money so efficiently and you have no chance of speaking with anyone just bots. Pity they do not advertise the fact that you are on your own if you have any issues. Little Thatcherite to call it customer service as little way of making complaint and if you do they do not answer! Vile and abhorrent company and no idea how they are still trading?????
Just check out feedback on here? Wish I had of checked it before parting with £370 disgusting.
Do not want it happening to anyone else so be mindful!! Not interested in the least just hustlers!

Ordered a shirt Tuedsay night. Delivered Thursday morning. Excellent.

I’ve been trying to get a refund for a top I ordered for a birthday present on 24th of July which is faulty and cost me over £100, order number GE13008831409GB. After a week of speaking to a bot on the 2nd August Sabrina Garcia from the Customer Service Team asked if I wanted a refund or a replacement. I asked for a refund but I have not heard back from her since or received a return label and she is not responding to any of my emails. Next stop will be trading standards.

Awful. No delivery and no communication other than a bit. Never again. Company has gone downhill

Ordered online and delivery was nice and quick. Thank you

I ordered both home and away shirt's for my son's Birthday delivery was quick and my son absolutely loves the shirt's especially the away shirt 2026 2027

How far are we falling?
This might be some of the worst customer service I’ve ever experienced.
For somewhere that I’ve spent a lifetime investing in and supporting, I find this shocking.
I was born in Urmston and while I now live in London I can’t think of a time when the care of fans has been any worse.

Still waiting for Sabina Garcia and other CSA’s to respond to the exceptionally poor returns portal on the club shop.

Is this Jim’s way of trying to stealthily skip past the returns period and force people to keep items they can’t sell???

The website is so easy to use now the membership discount is attached so when you order the discount is automatically applied not like old system
My item's fitted perfectly and was good value for money. The delivery was fast so I will definitely be placing another order soon

easy to navigate the website, good product choice and quick delivery. also reasonably priced

Item missing, then out of stock, customer service poor and not genuine

Very pleasant shopping and shipping experience

I purchased a Benjamin Šeško Manchester United jersey from the official Manchester United online store. Within the first few months, the prints started peeling off, leaving the shirt ruined. This is completely unacceptable for an official product that is sold at a premium price.

The customer service response was equally disappointing. I was offered either a refund of only 30% of the purchase price or a replacement shirt without the Šeško name and number if I returned the defective one. That completely misses the point. I paid for my son’s favourite player’s jersey, not for a plain shirt without the player printing. If I had wanted a blank jersey, I could have bought one much cheaper from a local sports store.

The whole reason for ordering from the official Manchester United store was to receive a high-quality, authentic product. Instead, I ended up with a defective shirt and an unsatisfactory solution. Looking back, I would have been better off buying a counterfeit shirt from a street vendor—the quality would likely have been better, and it would have cost only a fraction of the price of the official product.

This experience has been extremely disappointing and has significantly damaged my trust in the quality of Manchester United’s official merchandise and customer service.