Store Geekvape Recenzje 

303
Wynik TrustScore: 3.5 na 5

3,5

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I was a little disappointed that it didn’t include batteries, but the device is pretty amazing 🤩. I still need to learn its features, and I need to find a juice that I like.

Reakcja na opinię

Oceniono na 5 z 5

I sent a message to the GV team inquiring about an unclear pre-order ETA date. I was responded to in a timely manner and because my preorder item wouldn't have been in stock until December, I was of... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

This has been such a horrible experience. Put an order on March 24th was going to be a bday present and STILL TILL this day nothing has been shipped I was told the coils that had nothing on the websit... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Order #GK145199 I pre ordered a Aegis Legend 300 on accident because it says “in stock” but after reading these reviews people are saying its a mistake to pre order these items because i wont receiv... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z e-papierosami

Napisane przez firmę

Geekvape, founded in 2015, is an innovative technology company headquartered in Shenzhen, China. Our mission is to produce innovation and create reliable user experience for vape industry. We always listen to different voices, aiming to contribute a positive impact on our society and bring a healthier vape experience to the public. Serving more than 30 million customers globally with the highest standard, Geekvape connects actively on social media with over 2 million people who are creative at work and confident in life.


Dane kontaktowe

3,5

Średnia

Wynik TrustScore: 3.5 na 5

303 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 91% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,5

Wszystkie recenzje

(303)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 123

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great products and great service

Although my order was delayed, I was contacted with an apology and told when I could expect it. I understand that things can happen to slow down deliveries and I really appreciate their efforts to let me know what was going on. I love geek vape and I love the products.

22 kwietnia 2024
Logo Store Geekvape

Odpowiedź od Store Geekvape

Thanks for your love!

Oceniono na 5 z 5

Will be shopping there again soon!

Great communication and honored all requests. Quite rapidly, I must say. The product that I purchased was packaged well and in perfect condition. Very professional, courteous & helpful customer service representatives. I will be keeping them in my contact list for future shopping needs. And, trust me, I’ll be doing that soon!

19 czerwca 2024
Opinia niezależna
Logo Store Geekvape

Odpowiedź od Store Geekvape

Thank you for choosing Geekvape. 
I hope I was able to provide you with a good customer service experience. 
We value your business with us. Stay safe and stay healthy always.

Oceniono na 1 z 5

Geekvape unwilling to stand behind…

Geekvape unwilling to stand behind warrantee even when contacted via email with detailed explanations on the day delivered, that the product does not work. Instead I was provided a list of required tasks to be completed with written explanations of each activity and a recorded video of each action taken and the failure demonstrated. Don't Buy!

22 kwietnia 2024
Logo Store Geekvape

Odpowiedź od Store Geekvape

Hello friend,

Sorry, we have corresponding after-sales policy, but you need to provide relevant videos and S/N (serial number).
Then we will report back to the relevant product technical department for verification and provide you with a solution as soon as possible.
Our warranty policy: https://geekvape.com/support/warranty/

Oceniono na 5 z 5

Fast service

Placed order, received product in a timely manner , couldn't ask for better , no complaints 👌

22 kwietnia 2024
Logo Store Geekvape

Odpowiedź od Store Geekvape

Thanks for your love!

Oceniono na 5 z 5

The choices

The choices! And the dependable products that is available!

20 kwietnia 2024
Logo Store Geekvape

Odpowiedź od Store Geekvape

Thanks for your love!

Oceniono na 3 z 5

When I ordered the tanks it did not…

When I ordered the tanks it did not state that they were on backorder. So it took about 2 1/2 weeks to get my order.

20 marca 2024
Logo Store Geekvape

Odpowiedź od Store Geekvape

Hi there,

Thanks for your order.
The purchase button is "pre-order" for the products you ordered.

Pre-order means you can order now, you will be in the first bulk list,
but we haven't in stock, shipping will be according to the order time.

Sorry for the inconvenience, because what you ordered is a pre-order product,
the product inventory has not yet reached our warehouse. The availability date is March 20.

Once we get your package ready, it will be shipped out within 1-2 work days from the US warehouse, and you will be updated with shipping info by email.

Thanks for your feedback, we will keep improving our shipping service!

Oceniono na 1 z 5

Expect failure from this company!

It's not your product, it's your business model that depends on "just in timing" everything from China. It took 2 months for my order to get here. 2 months. I don't care what problems are going, china celebrating their new year, or whatever. The fact is you continuously failed me and I suspect many of your other customers. This will be the last you hear from me as, I am no longer your customer. Good bye!

P.S. I really don't imagine GeekVape will publish this.

19 lutego 2024
Logo Store Geekvape

Odpowiedź od Store Geekvape

Hello friend,

Sorry to keep you waiting.
Because the parts were shipped from the warehouse in China, it was expected to take 15 working days to arrive. In addition, we had the New Year holiday in February before, so the staff in the warehouse were all on holiday, they could not help you arrange the shipment, so there was some delay. We also confirmed with you that you expressed your willingness to wait, so we held the order for you and did not cancel it.
All other products are shipped from U.S. warehouses. If your order is in stock, it will usually arrive in 3-5 business days. Thank you.

Oceniono na 1 z 5

Called them to find a glass replacement…

Called them to find a glass replacement tank for a vape. The lady said she answered the phone for a few vape companies. We gave her the model number of the vape. She told us what to order. We got it, it was wrong. Of course you can't return something open. We wrote to them, they offered us 10% back. I wrote an explained that I didn't just pick something off of their website. The lady that answers their phone told us what to order. They argued with me in at least 2 emails and told me that I ordered the wrong item and it was my fault. They referred me to their "You can't return if it is open" policy. Well guy, whoever is writing me these rude emails. Let me just tell the world not to order from someone who doesn't stand behind their products or the service that is given when you call. I told them I didn't pick this item. The person told me this was the correct tank for my vape. If the person answering the phone doesn't give out the correct info, then is that my fault? Update - Their response is laughable, they wrote to me and said I purchased the wrong product. How would they know? They don't even know what I bought it for, I never told them except in my initial conversation with the customer service rep. Their emails to me were rude at best and they kept telling me I purchased the wrong item. NO I didn't. I ended throwing the part away because they only offered me 10% back. I will never use their website again.

18 marca 2024
Opinia niezależna
Logo Store Geekvape

Odpowiedź od Store Geekvape

Hello friend,

First of all, we don’t know who you are asking about, but we only have two customer service contact information. you may contact our livechat at: https://geekvape.com/support/contact/ and store@geekvape.com

Secondly, you placed an order for Geekvape Z glass tube instead of Z Max Bubble Glass. We arranged the shipment normally according to the product you ordered, and did not send the wrong product.

Finally, we do have a corresponding return policy. If an opened and used product is returned, other customers may receive defective products.
If you just opened it and looked at it and haven't used it, you are welcome to take a photo to prove it. We are willing to help you apply for a return this time.
please send us pictures to confirm the current status of the box and product.
If you prefer a return, here is our return policy: https://store.geekvape.com/pages/warranty

Oceniono na 1 z 5

Order was sent in two parts

Order was sent in two parts. Second package arrived before the first and was shipped after the first. The first part was delayed about two weeks and sat in Memphis the entire time. Shipping was a disaster for the first part of my package but did arrive undamaged. Will not purchase from the Company ever again

21 lutego 2024
Opinia niezależna
Logo Store Geekvape

Odpowiedź od Store Geekvape

We are very sorry for the inconvenience.Regarding your concern, our store department store@geekvape.com will be able to provide you with the necessary information regarding your concern.

Oceniono na 1 z 5

La sigaretta elettronica una settimana…

La sigaretta elettronica una settimana rotta il negozio che abbiamo comprato si e sbarazzato di noi dicendo che non rientrava nella garanzia il negozio e via fardella pisano stor trapani non lo consiglio e spero marchio e stato avvisato per la garanzia mancata

10 lutego 2024
Opinia niezależna
Logo Store Geekvape

Odpowiedź od Store Geekvape

For aftersales inquiries, you may contact our livechat at: https://geekvape.com/support/contact/
Take care and have a great day!

Oceniono na 1 z 5

Bad postage

My order before Christmas was seized by the postal service for fraudulent postage. I couldn't get a refund from their package protection service. What's the point of that service then?

21 grudnia 2023
Logo Store Geekvape

Odpowiedź od Store Geekvape

Hello friend,

The $59.98 has been refunded to you.
please check your inbox and bin for messages from Tremendous so you can redeem money when you find it.

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