Store Geekvape Recenzje 

303
Wynik TrustScore: 3.5 na 5

3,5

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I was a little disappointed that it didn’t include batteries, but the device is pretty amazing 🤩. I still need to learn its features, and I need to find a juice that I like.

Reakcja na opinię

Oceniono na 5 z 5

I sent a message to the GV team inquiring about an unclear pre-order ETA date. I was responded to in a timely manner and because my preorder item wouldn't have been in stock until December, I was of... Zobacz więcej

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Oceniono na 1 z 5

This has been such a horrible experience. Put an order on March 24th was going to be a bday present and STILL TILL this day nothing has been shipped I was told the coils that had nothing on the websit... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Order #GK145199 I pre ordered a Aegis Legend 300 on accident because it says “in stock” but after reading these reviews people are saying its a mistake to pre order these items because i wont receiv... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z e-papierosami

Napisane przez firmę

Geekvape, founded in 2015, is an innovative technology company headquartered in Shenzhen, China. Our mission is to produce innovation and create reliable user experience for vape industry. We always listen to different voices, aiming to contribute a positive impact on our society and bring a healthier vape experience to the public. Serving more than 30 million customers globally with the highest standard, Geekvape connects actively on social media with over 2 million people who are creative at work and confident in life.


Dane kontaktowe

3,5

Średnia

Wynik TrustScore: 3.5 na 5

303 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 91% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,5

Wszystkie recenzje

(303)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 123

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 2 z 5

It kicked the can today

It kicked the can today. Just tossed it in the trash. Tank works as it should but the mod went bad. The 65 watt setting is not what its putting out. It fried 2 coils before I tossed it. I have always had great luck with my Geek vape mods. But the news are just not the same quality. Went back to an older model Aegis.

19 stycznia 2025
Logo Store Geekvape

Odpowiedź od Store Geekvape

Hi there, sorry for the inconvenience, could you please send some pics or videos about your problem with your order number to store@geekvape.com, so that we can offer after-sales service for you, thanks.

Oceniono na 5 z 5

They made my situation right and sent…

They made my situation right and sent me a replacement device with no problems. I wish you could at least get the same color mod you had that was defected instead of a random color. I needed up with rainbow, the one color I absolutely didn’t want. A local vape store swapped it out for the color I wanted so props to that vape store.

23 grudnia 2024
Oceniono na 1 z 5

I ordered e-cig mod

I ordered e-cig mod. and only relieved the bottom door. I went back to page I ordered from and it was the complete mod not just the bottom door.

I'm still looking for a store that is honest, any help would help.

29 listopada 2024
Opinia niezależna
Logo Store Geekvape

Odpowiedź od Store Geekvape

Hello friend,

Sorry, you only ordered the battery door (cap) for L200(Aegis legend 2) from our link https://store.geekvape.com/products/geekvape-accessories-collection. You did not order the whole Mod.
But despite this, we have refunded you the full amount.

Oceniono na 1 z 5

Order hasn't shipped after 8+ days

Order hasn't shipped after 8+ days, no response to an email sent 3+ days ago, or the other one sent yesterday. When I call they say the chat. When I chat they say to email. They'll transfer you to random departments just to get you off of their line. Also, their main profile on this platform has a rating of 1.5 so they abandoned it and moved to Total scam.

30 października 2024
Opinia niezależna
Logo Store Geekvape

Odpowiedź od Store Geekvape

Dear customer,

We are very sorry for the inconvenience.Regarding your concern, our store department store@geekvape.com will be able to provide you with the necessary information regarding your concern.

Can you provide us with relevant screenshots and the order number?
Please tell us the name or email you used when placing the order.
Thank you for your cooperation.

Oceniono na 5 z 5

I had a little issue with my pod and…

I had a little issue with my pod and the customer service stepped in to resolve the situation in a very convenient and pleasant way , problem solved and I can tell you that I like my pod very much. Would recommend them without hesitation

10 października 2024
Logo Store Geekvape

Odpowiedź od Store Geekvape

Thanks for your love!

Oceniono na 5 z 5

Great service

Fast and accurate order and delivery. Very happy all around!

10 października 2024
Logo Store Geekvape

Odpowiedź od Store Geekvape

Thanks for your love!

Oceniono na 1 z 5

GEEKVAPES ACHILLES HEEL IS THEIR SUPPORT OR LACK THERE OF

The is 2nd to none in my opinion but the support is in the basement bad. No real ability to fix problems big or small without adhering to their inflexible confides of receipt and in a timely fashion. Don’t wait if u have issues or may have issues jump on it. I think the powers that be have no feel or connection or don’t care about the disconnect with their overseas agents that must translate everything slowing down what I continually found to be a waste of time and more to be the Great Wall of China. If a product comes out better I’ll switch on that alone

21 sierpnia 2024
Logo Store Geekvape

Odpowiedź od Store Geekvape

We are very sorry for the inconvenience.Regarding your concern, our store department store@geekvape.com will be able to provide you with the necessary information regarding your concern.

Oceniono na 1 z 5

Attention un site frauduleux utilise le nom de Geekvape

Bonjour, Je modifie mon 1er message. J'ai commandé la GeekVape Aegis Legend 3 Kit Carrera Edition 230 W sur le site de GeekVape ou l'adresse http est geekvapedistro.org le 11 Juillet or ce site est frauduleux. Il vous contact via Whatsap. Surtout ne les croyez pas surtout s'il vous demande des frais supplémentaires pour le transport et une soi-disante assurance. C'est une Arnaque. Par contre le site store.Geekvape.com mérite un 5 étoiles car ils m'ont contacté de suite mais ne peuvent pas faire grand chose pour moi malheureusement.

11 lipca 2024
Opinia niezależna
Logo Store Geekvape

Odpowiedź od Store Geekvape

Hi there,

Could you please tell us which store you bought this product from?
Could you please send your order number or transaction records in your payment account to us, so that we can check for you?

Oceniono na 1 z 5

Ensure products are fully shipped

Ensure products are fully shipped, not partially shipped and then updated en route as a full shipment. Got an email about a partial shipment and the day it was set to arrive it was updated as the full shipment, however I only received the excessories I order and not the mod I was needing to replace the one I've had for 3 years. Customer service wasn't much help as they needed the invoice which wasn't put inside the parcel before shipment. So wasted 60+$ and have stuff for a mod I don't own.

20 czerwca 2024
Logo Store Geekvape

Odpowiedź od Store Geekvape

Hello friend,

If the packaging bag has been thrown away, you don’t need to provide a photo of the delivery note (shipping label) on the product package. But we need you to provide photos of all the products you received so that we can register, and then verify the situation with the warehouse staff and arrange re-sending for you.
Sorry for the trouble to you.
Once we have these, we will send feedback to our relevant department for verification.
Thank you for your cooperation.

Oceniono na 4 z 5

Order #GK145199

Order #GK145199
I pre ordered a Aegis Legend 300 on accident because it says “in stock” but after reading these reviews people are saying its a mistake to pre order these items because i wont receive it in a timely manner. Can i please get some help from customer service.
Update: We can cancel the glass product and ship the other.

21 lipca 2024
Opinia niezależna
Logo Store Geekvape

Odpowiedź od Store Geekvape

Hi there,

We have canceled and refunded the glass for you, please allow 3-7 working days to receive the refund.
Products in stock will be shipped as soon as possible.

Oceniono na 1 z 5

I still have not received My order.

I still have not received My order.
Order number ORDER #GK143052

1 lipca 2024
Logo Store Geekvape

Odpowiedź od Store Geekvape

Hi there,

Thanks for your order.
The purchase button is "pre-order" for the products you ordered.

Pre-order means you can order now, you will be in the first bulk list,
but we haven't in stock, shipping will be according to the order time.

Sorry for the inconvenience, because what you ordered is a pre-order product,
the product inventory has not yet reached our warehouse. The availability date is at the end of the month.

Once we get your package ready, it will be shipped out within 1-2 work days from the US warehouse, and you will be updated with shipping info by email.

Oceniono na 1 z 5

Be careful scammers!!

Be careful scammers!!
my new Geekvape got defective in the first 14 days.
i went to their website and after 3x 2h support session i still didnt recieved my replacement...
they always say they busy and i will receive in the next 48h a email for my replacement. never got an email and its now over 1 month

24 czerwca 2024
Opinia niezależna
Logo Store Geekvape

Odpowiedź od Store Geekvape


For aftersales inquiries, you may contact our livechat at: https://geekvape.com/support/contact/
Thank you for having business with us. Take care and have a great day!

Oceniono na 4 z 5

Everything was delivered on time and I…

Everything was delivered on time and I was pleased with the quality and craftsmanship of the product. The only problem was I wasn't informed that the batteries were not included.

20 maja 2024
Logo Store Geekvape

Odpowiedź od Store Geekvape

Hello friend,

It is stated in our product Listing that our products do not include batteries. We don't sell batteries. Batteries you can buy locally or online.

Battery Specification: external double battery 18650 (not included)
https://store.geekvape.com/products/geekvape-t200-aegis-touch-kit-200w

The battery should have flat surface on both ends in order for you to close the battery door.

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