The Starel Stone T-bar handles are perfect and stylish, and were just what we were after. The customer service team, particularly Sophie, have been very helpful and efficient at answering all of our q... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I needed a particular tile I'd ordered delivering urgently and messaged late evening asking for an update, expecting a response the following morning. Not only did I get a response the same e... Zobacz więcej
Reakcja na opinię
After an enquiry I sent via the contact form I was pleased to have a rapid response from a team member which promptly dealt with the questions asked. The marble mosaic tiles in my kitchen look fanta... Zobacz więcej
Reakcja na opinię
Still no response via email or phone to my return request. Further to your response below. I havent at any time changed my position, as I explained in my email. But you dont reply to customer email... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Starel Stones is a family run business specialized in manufacturing first-quality natural stone, marble mosaics, tiles and basins. With a large UK stock and factory located in the Mediterranean, we offer a wide range of natural stone colours and mosaic patterns. With high tech factory machinery, we are able to offer custom production of any size mosaics and tiles.
Dane kontaktowe
7& 8 Standard Way, PO16 8XB, Fareham, Zjednoczone Królestwo
- 023 822 50503
- enquiries@starelstones.co.uk
- starelstones.co.uk
4,5
Doskonała
917 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 76% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Dons quick and helpful getting stone off
20 maja 2026
Opinia niezależna
Odpowiedź od Starel Stones
Hello James,
Thank you for your kind review, we appreciate your support.
Kind regards,
Starel Team
Fantastic customer service
Fantastic products and excellent customer service. Sophie was incredibly helpful, patient and really knowledgeable about the product range and took all the stress out of the process for me. I wouldn't hesitate to use Starel Stones again.
2 kwietnia 2026
Opinia niezależna
Odpowiedź od Starel Stones
Hello Susannah,
Thank you so much for your kind words and recommendation. We’re delighted to hear that you had such a positive experience with us. Sophie will be especially pleased to know that her help made the process easier for you.
We really appreciate your support and look forward to helping you again in the future.
Kind regards,
Starel Team
We have had a very positive experience…
We have had a very positive experience working with Starel Stone. Their team provided a friendly, efficient and professional service from start to finish. Communication was smooth, and they were very easy to work with. We are very impressed
18 maja 2026
Opinia niezależna
Odpowiedź od Starel Stones
Hello Omer,
Thank you for your wonderful feedback! We’re delighted to hear you had such a positive experience with our team. We truly appreciate your support and look forward to continue working with you.
Kind regards,
Starel Team
Polite on time helpful driver named Don…
Polite on time helpful driver named Don very good service
18 maja 2026
Opinia niezależna
Odpowiedź od Starel Stones
Hello Lee,
Thank you for your feedback! We really appreciate your support.
Kind regards,
Starel Team
Continues to be terrible
My experience with Starel Stone continues to be a total joke. It is almost impossible to reach anyone in their customer service team, they do not respond to emails in a prompt manner. I have been trying to arrange a refund from them for well over a month now. They now have my returned items but I still have not received my money back. They have had our tiles back in their ownership for over two weeks. GIVE ME MY MONEY BACK!
15 maja 2026
Opinia niezależna
Odpowiedź od Starel Stones
Hello Kate,
We are sorry to hear you feel this way. We aim to respond to all enquiries as quickly as possible; however, we have recently been experiencing a high volume of enquiries, which may have affected response times.
We can confirm your returned items have been received and your refund is being processed in line with our returns procedure. We appreciate your patience during this process and apologise for any inconvenience caused.
Kind regards,
Starel Team
A vast selection of beautiful stones and great experiences.
We visited the slab showroom several times, and Marion looked after us very well on every visit. All of the staff were friendly, knowledgeable, and very helpful throughout. We are really excited to reserve the stones for our kitchen splashback and island worktops. A vast selection of beautiful stones and great experiences. We would definitely recommend Starel to friends.
12 maja 2026
Opinia niezależna
Odpowiedź od Starel Stones
Hello,
Thank you for your wonderful feedback! We’re so pleased Marion and the team made each visit such a positive experience. It’s exciting to hear you’ve found the perfect stones for your kitchen project, and we truly appreciate your recommendation and support!
Kind regards,
Starel Team
Tile delivery
All the tiles were delivered carefully and all intact by the driver Steve, he was helpful and friendly throughout the delivery
13 maja 2026
Opinia niezależna
Odpowiedź od Starel Stones
Hello Matt,
Thank you for your kind feedback! We’re delighted to hear your tiles arrived safely and that Steve provided such a helpful experience. We really appreciate your support!
Kind regards,
Starel Team
Great customer service
Great customer service. We ordered 2 vanity units. We are very pleased with the quality and look of the product. With one we had a slight issue,Sophie was excellent at resolving this issue and helping us. Great customer service. We will definitely order again from them
13 maja 2026
Opinia niezależna
Odpowiedź od Starel Stones
Hello Zoe,
Thank you for your lovely feedback! We’re so pleased you're happy with your vanity units. We’re also glad Sophie was able to quickly resolve the issue and provide the support you needed. We truly appreciate your support and look forward to your next order!
Kind regards,
Starel Team
The tiles are utterly beautiful
The tiles are utterly beautiful - stunning natural stone and great to work with. Julia has been especially helpful - we were just one sheet short of mosaic tiles, and even though they were out of stock, her and her team went the extra length to find these for us so we could finish the project. I will def be planning our next tiling job with Starel.
13 maja 2026
Opinia niezależna
Odpowiedź od Starel Stones
Hello Lauren,
Thank you for your lovely feedback! We’re delighted you love the tiles, and we’re so pleased Julia and the team could help complete your project. We truly appreciate your support and look forward to helping with your next project!
Kind regards,
Starel Team
Steve, great delivery 10 out of 10
Took a delivery today of bathroom tiles. Steve was fantastic, very cheerful and helpful. Nothing was too much trouble which makes a change from other deliveries, especially to a building site where there's not a great deal of space. Thank you
12 maja 2026
Opinia niezależna
Odpowiedź od Starel Stones
Hello James,
Thank you for your kind words! We’re delighted to hear Steve made the delivery smooth and stress-free. We really appreciate your support!
Kind regards,
Starel Team
Starel Team
Odpowiedź od Starel Stones
Hello Luke,
Thank you for your kind review!
Kind regards,
Starel Team
Do Your Customers Matter??
Hands down worst customer service I have ever received.
I currently have an open dispute around a refund with Starel, still unresolved, and it is an absolute nightmare because, firstly, nobody answers the phones, and secondly, nobody replies to our emails.
Strangely, they reply on here saying emails are replied to within 48hrs - this is absolutely not the case.
So far I have made 30 phone calls to them and still not had a resolution, and they have only answered 2 of my calls.
Emails from two weeks prior weren't replied to, hence my phone calls.
Today is my last days worth of patience in resolving this and I am having to seek advice from trading standards around the issue.
I have seen the other reviews on here and, very clearly, there are issues with Starel and wanting to give customers their refunds back, becausde mine isn't the only issue with refunds.
6 maja 2026
Opinia niezależna
Odpowiedź od Starel Stones
Hello,
We are sorry to hear your experience. We aim to respond to all enquiries as quickly as possible; however, we have recently been experiencing a high volume of enquiries, and we apologise for any delay or inconvenience caused. We always aim to provide the best service we can.
All customers matter to us, and we are pleased this issue has now been concluded.
Kind regards,
Starel Team
All customers matter to us, and we are pleased this issue has now been concluded.
Kind regards,
Starel Team
Sourcing marble slabs
I am an interior designer and I love to use marble in my projects. Sometimes it is costy. I visited Starel slab warehouse in Southampton to select marble for my projects. Last month - for my project at Clapham and then earlier this month for another project - in Wimbledon. On both occasions we managed to source beautiful slabs on competitive prices for the kitchen worktops and backsplashes. We got all necessary guiding from the managers and both deliveries were arranged smoothly. I can highly recommend Starel slabs and plan to use them for my future projects as well.
11 kwietnia 2026
Opinia niezależna
Odpowiedź od Starel Stones
Hello Irina,
Thank you so much for your wonderful feedback and continued trust in Starel! We’re delighted we could help source the perfect marble slabs for both your projects. We truly appreciate your recommendation and look forward to supporting many more of your future projects!
Kind regards,
Starel
Very helpful in both the showroom and over email
Starel has been very helpful when selecting tiles for our bathroom floor and downstairs toilet. We liked marble but were nervous about the upkeep but they provided lots of reassuring guidance. Also very helpful when it came to delivery and a prompt response to enquiries sent over email.
29 kwietnia 2026
Opinia niezależna
Odpowiedź od Starel Stones
Hello,
Thank you for your lovely feedback! We’re so pleased we could help you feel confident in choosing marble for your home and provide support throughout the process. We really appreciate your kind words about our guidance, delivery, and communication!
Kind regards,
Starel Team
Very polite and helpful with the…
Very polite and helpful with the offloading
28 kwietnia 2026
Opinia niezależna
Odpowiedź od Starel Stones
Hello Paul,
Thank you for your review, we appreciate your support.
Kind regards,
Starel Team
Great service!! Attentive to my order.
Great service! Alex took the time to review my order and suggest a better formula for the design I had in mind! This level of service is very rare nowadays. Thank you for great customer service. 🙏🏻
27 kwietnia 2026
Opinia niezależna
Odpowiedź od Starel Stones
Hello Peter,
Thank you so much for your lovely feedback! We’re delighted Alex could help refine your design and provide the service you deserved. We truly appreciate your support.
Kind regards,
Starel Team
Great and responsive customer service…
Great and responsive customer service from the team - very responsive to email communications - thank you !
27 kwietnia 2026
Opinia niezależna
Odpowiedź od Starel Stones
Hello Mohammed,
Thank you for your kind feedback! We’re really pleased to hear you had a great experience with our team. We truly appreciate your support and look forward to assisting you again in the future!
Kind regards,
Starel Team
Starel Team
Odpowiedź od Starel Stones
Hello,
Thank you for your review, we are glad to hear Alex was able to help you with your order.
Kind regards,
Starel Team
Steve and Matt did an awesome job
27 kwietnia 2026
Opinia niezależna
Odpowiedź od Starel Stones
Hello Luke,
Thank you for your 5 star review!
Kind regards,
Starel Team
Worked with Alex to pick our tiles
Worked with Alex to pick our tiles. Excellent products and service
22 kwietnia 2026
Opinia niezależna
Odpowiedź od Starel Stones
Hello Paul,
Thank you for your kind review on our products and service.
Kind regards,
Starel Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.