Stair Warehouse had the product I needed in stock, they communicated very well during the order and shipping process, the product was received on time in a well protected package. I recommend this com... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Costumer service over the phone was great. I had a few questions that they had to research but quickly got back to me with the requested information. The product I order shipped quickly and was carefu... Zobacz więcej
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The assistant is very helpful and give me the detail information that I needed for the purchase. Very responsive and professional. (her name is Marilyn). I did not give 5 stars because of the hardwo... Zobacz więcej
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All iron balusters came damaged on first few orders. Chips all over each baluster because they were not wrapped properly in the shipping box. Shawn Capell reached out to me to make this right.... Zobacz więcej
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Napisane przez firmę
Exceptional Quality! Your steps and railing system should fit the rest of your home aesthetically and safely. We provide the finest stair components to create a stunning, sturdy stair banister. These include Iron Balusters, Stainless Railing, Wood Handrail, Newel Posts, and Wood Balusters. Our wood stair parts are manufactured with the best furniture grade hardwoods using only the best construction methods available. Our stainless stair railing parts are made from 304 grade and 316-grade stainless steel that offers long-lasting finishes and adds extra strength and durability. Wide Variety: We offer an extensive selection of stair components. Most of our stair parts are manufactured right here in the USA. From Handrail, Newel Posts, Box Newel Posts, Iron Balusters/Spindles to Treads and Starter Steps, and more. We have a full line of Modern Stair Railing Parts made of Stainless Steel if you want a modern rail system inside or outside your home or business. We have a NEW Stainless Lighted LED Railing System. We have recently added a new line of Modern Horizontal Railing that goes best with our Contemporary Wood Newel and Modern Wood Handrail.
Satisfaction You Can Count On
We’re with you from start to finish
From selecting the right items to fit your home to making sure your order arrives and your project turns out the way you pictured it, our team is here to help you get results you’re proud of.
Dane kontaktowe
4714 FM 1488 RD, Suite 105, 77384, Conroe, Stany Zjednoczone
- 800-591-7224
- shawn@stairwarehouse.com
- stairwarehouse.com
Exceptional Quality Stair Parts
4,8
Doskonała
287 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Materials came quickly and exactly what…
Materials came quickly and exactly what was ordered. Best price I could find online as well!
4 września 2026
Odpowiedź od Stair Warehouse
Thank you so much for the great review!
We’re glad to hear your materials arrived quickly and exactly as ordered. We also really appreciate you choosing us for the best price you found online.
Thanks again for your business and support!
— Shawn "call or text anytime"
832-797-8219
Odpowiedź od Stair Warehouse
Hey James:
Thank you so much for your 5-star review! We’re thrilled to hear you had a great experience with our products, website, and shipping. We truly appreciate your business and your kind feedback!
Please call or text anytime.
~ Shawn
832-797-8219
excellent customer service
excellent customer service, great quality products, real person answering calls very timely, so unusual excellence in current world. I am a customer forever,
Eva
2 września 2026
Odpowiedź od Stair Warehouse
Hi Eva,
Thank you so much for your wonderful 5-star review, Eva! We truly appreciate your kind words about our customer service and the quality of our products. It means a lot to our entire team to hear that we’ve earned you as a customer for life.
We look forward to serving you again in the future!
Best,
Shawn
Stair Warehouse
Call or text anytime - 832-797-8219
I made an error on the balusters and…
I made an error on the balusters and shoes that I ordered. They caught the error and contacted me, I was able to correct my order
5 września 2026
Odpowiedź od Stair Warehouse
Thank you so much for your 5-star review, Donna! We’re glad our team caught the error and was able to reach out so we could get your order corrected before it shipped. We really appreciate your business and are happy we could help!
Call anytime:
~ Shawn
832-797-8219
Great quality
12 sierpnia 2026
Odpowiedź od Stair Warehouse
Thank you so much for your 5-star review! We’re thrilled to hear you’re happy with the quality of your purchase. We truly appreciate your business and taking the time to share your feedback!
Please call if you need anything ~ Shawn
832-797-8219
Great experience
Everything about my purchase was fantastic. The customer service was awesome. I called to add to my order it was handled with no issues. Just an all around great experience.
25 sierpnia 2026
Odpowiedź od Stair Warehouse
Thank you so much for your wonderful 5-star review, Roger! We’re thrilled to hear that everything about your experience was fantastic.
We truly appreciate your business and your kind words about our customer service.
Call anytime 832-797-8219
~ Shawn
Everyone was very helpful and delivery…
Everyone was very helpful and delivery was timely.
7 września 2026
Odpowiedź od Stair Warehouse
Thank you so much for your 5-star review, Edward! We’re glad to hear that our team was helpful and that your order arrived in a timely manner. We truly appreciate your business and your kind feedback!
Thank you ~ Shawn
Call or text anytime 832-797-8219
It was very easy to order and I…
It was very easy to order and I received the products very quickly.
6 września 2026
Odpowiedź od Stair Warehouse
Thank you so much for your 5-star review, Alyce! We’re glad to hear that ordering was easy and that you received your products quickly. We truly appreciate your business and taking the time to share your experience!
~ Shawn
Call or text anytime 832-797-8219
As described
3 września 2026
Odpowiedź od Stair Warehouse
Thank you so much for your 5-star review, Michael! We really appreciate your business and are glad to hear that you are happy with your order.
Call anytime - Shawn
832-797-8219
Great product/no written instruction for installing
The Garage Stair Railing is excellent once it is installed. The installation video is helpful but omits many helpful aspects of installing the railing. When the original flat mounting plates need to be removed in order to connect the L brackets to the railing, it is virtually impossible to rotate the L brackets into the desired position since the set screw tension cannot be adjusted when using an allen wrench to do. I had to put the rail in a vise to be able to turn the tension screw. There were no written installation instructions enclosed in the box with the rail. This caused me to watch the video about a dozen times to try and detect what had been omitted in the presentation. The suggestion that a skilled professional could perform the installation in approximately twenty minutes is absolutely incorrect. The video does not explain what size drill bit should be used for the pilot holes, or does it explain which of the two different sets of the 4" screws should be used. I chose to use the ones with more threading on the shaft of the screw. I
believe that the other screws are probably stronger and would be less likely to breakoff. Most of the screws were loose in the box when I opened it and that included each type of screw. Once I had the railing installed the Garage Stair Railing is an excellent product and is very useful. The only reason that I did not give this product an exceptional five star rating was due to the reasons that I listed above.
27 sierpnia 2026
Odpowiedź od Stair Warehouse
Hey Michael:
Thank you so much for your feedback and for taking the time to leave us a review. I’m glad to hear you’re happy with the end result and that you think the garage stair railing looks excellent!
Please feel free to call me anytime at 832-797-8219.
Thanks again,
~ Shawn
This is my place for stair parts
This is my place for stair parts. Nice products, nice customer service. Few times you’ll find a company that is putting in effort, stays on top of every detail, and tries to make sure you have all the necessary information. I was nervous about placing an order that was all walnut, but it was packaged well and all materials were machined not ce and clean. A little final finish sanding and everything was ready for finish. Everything was dead accurate and met my standards and they are pretty high. My customer LOVES how everything turned out.
2 września 2026
Odpowiedź od Stair Warehouse
Thank you so much for the incredible 5-star review! We truly appreciate you taking the time to share such detailed feedback.
We’re especially glad to hear you are happy with our walnut stair parts.
Most importantly, we’re thrilled that your customer LOVES how everything turned out!
We truly appreciate your business and look forward to working with you again!
Please call or text me anytime.
~ Shawn
832-797-8219
Odpowiedź od Stair Warehouse
Thank you for the great review, Frank! We’re glad you were happy with the product and that it arrived quickly. We truly appreciate your business and your feedback!
— Shawn - 832-797-8219
"call or text anytime"
I ordered several different styles of…
I ordered several different styles of rod iron spindles to replace my existing wooden spindles for two staircases in my home. The products received were a nice quality and the installation looks great. I would definitely recommend anyone to purchase products from this company.
31 sierpnia 2026
Odpowiedź od Stair Warehouse
Thank you so much for taking the time to leave such a wonderful review! We’re thrilled to hear that you were happy with the quality of our iron balusters and that the installation turned out great on both of your staircases.
We truly appreciate your recommendation and your business. Please call anytime.
~ Shawn
832-797-8219
Makes garage steps less risky
The rail arrived in just a few days and was relatively easy to install. We used it in our garage where the concrete steps into the house are uneven. The rail makes us feel more secure, especially if we are carrying groceries, etc.
28 sierpnia 2026
Odpowiedź od Stair Warehouse
Thank you so much for taking the time to share your experience! We’re glad to hear that your railing arrived quickly and was easy to install.
It’s great to know that it has made your garage steps feel safer and more secure, especially when carrying groceries. We truly appreciate your business and your recommendation!
Thanks again and please call if you need anything.
~ Shawn
832-797-8219
Odpowiedź od Stair Warehouse
Thank you for your review, Angel! We’re glad to hear you were happy with the delivery time. We truly appreciate your business and hope to serve you again in the future.
Please call if you need anything ~ Shawn 832-797-8219
It was exactly what I wanted.
20 sierpnia 2026
Odpowiedź od Stair Warehouse
Thank you so much for the wonderful review, Cheney! We’re thrilled to hear it was exactly what you wanted. We truly appreciate your business and hope you'll share photos if you get a chance.
Call or text anytime: Shawn
832-797-8219
Fixtures shipped promptly
Items arrived in a timely fashion and well-packaged. The cost of the items was appropriate.
forgot to mention that the brackets are well-made and look great. I like the single screw wall mount for ease of installation.
24 sierpnia 2026
Odpowiedź od Stair Warehouse
Thank you for your wonderful review, Louis! We’re glad to hear your order arrived promptly, was well-packaged, and that you felt the pricing was appropriate. We truly appreciate your business and look forward to hearing from you again soon.
Please call anytime ~ Shawn
832-797-8219
Odpowiedź od Stair Warehouse
Thank you so much for the great review! We truly appreciate your business and are glad you were happy with our fast shipping and competitive prices.
Thanks again for your support!
— Shawn
832-797-8219 "Call Anytime"
Perfect!
We needed a stair rail for our two outdoor steps, after the fact. We didn't think about older people having difficulty with just two steps. The rail came quickly, fits perfectly, easy installation and is surprisingly sturdy. Extremely happy with it.
17 lipca 2026
Odpowiedź od Stair Warehouse
Thank you so much for the wonderful review, Elizabeth! We’re thrilled to hear that the stair rail fit perfectly, was easy to install, and is providing the sturdiness and safety you needed. Your feedback means a lot to us, and we truly appreciate your business.
~ Shawn
832-797-8219
Easy and quick
20 sierpnia 2026
Odpowiedź od Stair Warehouse
Thank you so much for your 5-star review! We truly appreciate you taking the time to share your experience. It means a lot to our team, and we’re grateful for your business. Please feel free to call me anytime at 832-797-8219
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.