12 foot section of handrail was not well packed and was slightly damaged by freight shipping. Perhaps a shipper issue, but annoying when paying a premium for freight shipping. More concernin... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The paper template is not accurate enough to get perfect alignment with the hand rail. The sketch of the the nut access hole does not show the depth necessary to clear the nut. A plastic template... Zobacz więcej
Reakcja na opinię
We had a need to secure a newel post at the top of our stairs, which had become wobbly over time. Pulling everything apart to get at the the floor joists, etc. was out of the question. The folks at... Zobacz więcej
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Ordered material for a DIY banister project and everything was shipped quickly and without issue. The quality of the wood products was top notch and the metal rails were also great quality. I do wish... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Exceptional Quality! Your steps and railing system should fit the rest of your home aesthetically and safely. We provide the finest stair components to create a stunning, sturdy stair banister. These include Iron Balusters, Stainless Railing, Wood Handrail, Newel Posts, and Wood Balusters. Our wood stair parts are manufactured with the best furniture grade hardwoods using only the best construction methods available. Our stainless stair railing parts are made from 304 grade and 316-grade stainless steel that offers long-lasting finishes and adds extra strength and durability. Wide Variety: We offer an extensive selection of stair components. Most of our stair parts are manufactured right here in the USA. From Handrail, Newel Posts, Box Newel Posts, Iron Balusters/Spindles to Treads and Starter Steps, and more. We have a full line of Modern Stair Railing Parts made of Stainless Steel if you want a modern rail system inside or outside your home or business. We have a NEW Stainless Lighted LED Railing System. We have recently added a new line of Modern Horizontal Railing that goes best with our Contemporary Wood Newel and Modern Wood Handrail.
Dane kontaktowe
4714 FM 1488 RD, Suite 105, 77384, Conroe, Stany Zjednoczone
- 800-591-7224
- shawn@stairwarehouse.com
- stairwarehouse.com
4,6
Doskonała
160 recenzji
Odpowiada na 83% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
It take 4 days before order is…
It take 4 days before order is processed and finally shipped
7 kwietnia 2026
Odpowiedź od Stair Warehouse
Hi Scott,
Thank you for the 5-star review and your kind feedback. We sincerely appreciate your business and your support. Please don’t hesitate to call if you ever need anything.
~ Shawn
832-797-8219
Odpowiedź od Stair Warehouse
Thank you for the wonderful review, Jon. We sincerely appreciate your business and are happy to hear you had a great experience with our customer service. We’re always here to help.
They checked my order to make sure the…
They checked my order to make sure the pieces match & fit
4 kwietnia 2026
Odpowiedź od Stair Warehouse
Thank you very much for the wonderful 5-star review. We sincerely appreciate your support and your business. Please don’t hesitate to call if you ever need anything.
~ Shawn
832-797-8219
Best Quality and Designs for Newel Posts
I absolutely love their products and the customer service experience. I remodel homes for a living, and I always order the products I need from Stair Warehouse.
Thanks,
Rachel Abielmona
2 kwietnia 2026
Odpowiedź od Stair Warehouse
Thank you so much, Rachel. We truly appreciate your kind words and your business.
Please feel free to call or text me anytime if you need anything.
~ Shawn
832-797-8219
Decent, but not ready for prime and paint
12 foot section of handrail was not well packed and was slightly damaged by freight shipping. Perhaps a shipper issue, but annoying when paying a premium for freight shipping.
More concerning: The newel posts that I purchased primed did not appear to have been fully sanded. There were saw marks and sharp edges. There were also cuts that needed to be filled before painting.
The balusters that I paid to have painted had drips and do not appear to have been fully painted before sanding.
Update 4/20/206 - Shawn reached out and was genuinely concerned about the challenges I experience and dove in to make it right. Can't ask for much more.
1 kwietnia 2026
Odpowiedź od Stair Warehouse
Thank you for your feedback, Chris. I left you a voicemail to discuss your concerns and help resolve the issue. Please feel free to call me at 832-797-8219 so I can take care of your refund.
~ Shawn
Odpowiedź od Stair Warehouse
Thank you so much for the great review, Steve! We’re very happy to hear that our products and service were helpful. We truly appreciate your business.
Please feel free to call or text anytime.
~ Shawn
832-797-8219
You had what I needed at a reasonable…
You had what I needed at a reasonable price.
Received ahead of schedule.
Product looks great.
7 kwietnia 2026
Odpowiedź od Stair Warehouse
Thank you for your kind words and great review, Jim. We truly appreciate your business! Please feel free to call or text anytime 832-797-8219
Odpowiedź od Stair Warehouse
Hi Edward,
Thank you for your 5-star review. I’m very glad to hear that you’re happy with the products and the shipping. Please feel free to call me anytime if there’s ever anything you need.
Best regards,
~ Shawn
832-797-8219
Wobbly Newel Post Fix!
We had a need to secure a newel post at the top of our stairs, which had become wobbly over time. Pulling everything apart to get at the the floor joists, etc. was out of the question. The folks at Stair Warehouse sell a kit that is designed to fix this kind of problem without tearing everything out. The kit arrived (as advertised) in speedy fashion, was designed with post-install appearances in mind, had quality components, and was easy to install. Best of all, it killed the "wobbles" in our upstairs banister. Just what the doctor ordered!
26 marca 2026
Odpowiedź od Stair Warehouse
Hey James:
Thank you for the great review! We’re glad the kit was easy to install and solved the wobble without needing to tear everything apart. We truly appreciate your business and are happy it worked out so well for your project!
Shawn
832-797-8219
Online ordering is easy
Online ordering is easy. Great products, Fast delivery. I am very pleased with Stair Warehouse.
2 kwietnia 2026
Odpowiedź od Stair Warehouse
Thank you for the great feedback, Steve! We’re glad to hear that the online ordering process was easy and that you were happy with the products and fast delivery. We truly appreciate your support and are grateful you chose Stair Warehouse for your project! Please call me anytime if you need anything ~ Shawn 832-797-8219
Odpowiedź od Stair Warehouse
Thank you for the kind words, Michael! We truly appreciate your business and your feedback. We’re glad we could help with your project. Enjoy the rest of your day.
~ Shawn
Good product and prompt service
27 marca 2026
Odpowiedź od Stair Warehouse
Thank you for your feedback and review, Wade. We truly appreciate your business and are glad to hear you’re pleased with both the product and our service.
The paper template is not accurate…
The paper template is not accurate enough to get perfect alignment with the hand rail.
The sketch of the the nut access hole does not show the depth necessary to clear the nut.
A plastic template should be grsigned and sold as an accessory to make it easy to drill the holes perpendicular to the surface of the part. These fixtures could be manufactured with 3D printing. These 3D fixtures should be available for each size of handrail parts.
5 lutego 2026
Odpowiedź od Stair Warehouse
Thank you for your feedback, Jim. I'm glad we were able to make things right by refunding your shipping. We truly appreciate your business, and please don’t hesitate to reach out anytime.
Great customer service when I called.
27 marca 2026
Odpowiedź od Stair Warehouse
Thank you for your review, Michael! We’re glad to hear you had a great experience when you called. We appreciate you very much.
Please don’t hesitate to reach out if we can help with anything else.
~ Shawn
Stair Warehouse
832-797-85219
Odpowiedź od Stair Warehouse
Thank you for the great review! We’re glad to hear you’re happy with both the product and the service. We are very thankful for you!
If you ever need anything in the future, please don’t hesitate to reach out.
~ Shawn
Stair Warehouse
832-797-8219
DIY Banister
Ordered material for a DIY banister project and everything was shipped quickly and without issue. The quality of the wood products was top notch and the metal rails were also great quality. I do wish that the top caps of the wood banisters were not already glued on as that would have made for a much easier installation without needing to drill additional access holes, but I made do.
1 kwietnia 2026
Opinia niezależna
Odpowiedź od Stair Warehouse
Thank you for your kind review! We're glad to hear your order arrived quickly and that you were happy with the quality of both the wood and metal components. We also appreciate your feedback—comments like this help us continue improving our products and installation experience. Thanks again, and feel free to call me anytime.
Shawn - 832-797-8219
The product worked great for my stairs
The product worked great for my stairs, I did have one of the covers that both the set screws were stripped out.
1 marca 2026
Odpowiedź od Stair Warehouse
Thank you for your review, Dennis. I’m glad I was able to take care of the refund for the shoe, and I really appreciate your feedback.
Please don’t hesitate to call or text anytime.
~ Shawn
832-797-8219
Was good dealing with Stair Warehouse
Was good dealing with Stair Warehouse. Prices are reasonable and they were willing to work with my schedule. I was grateful they were willing to allow me to return some items, as I ordered wrong. (yes, with a restocking fee)
18 lutego 2026
Opinia niezależna
Odpowiedź od Stair Warehouse
Hey Tim,
Thank you for the kind review—we truly appreciate your business. If you happen to take any photos, we’d love to see them!
Feel free to call me anytime at 832-797-8219.
Thanks,
Shawn
Doświadczenie Trustpilot
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