Spotcap Australia Recenzje 

100
•
Wynik TrustScore: 4.5 na 5

4,5

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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

THANK YOU, THANK YOU, THANK YOU, for all of helps and efforts, excellent customer service and high quality in understanding the need of they customers. nothing hiding or surprises, straight to the p... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

After some initial scepticism, I found the whole approval process a pleasant change from the lengthy, drawn out, make you grovel process most of the big 4 put you through. Fast, efficient and g... Zobacz więcej

Oceniono na 5 z 5

Amazing customer service and was the same interest rate as CommBank & ANZ. I dealt with Fraser from Spotcap, hands down the best service I’ve ever had in my 5 years of business. He immediately answere... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

If your banking and accounting are in the cloud and up to date Spotcap's application process is quick and simple. You'll need to plan your repayments as the schedule can be tight. Rates aren't bad con... Zobacz więcej

Informacje dotyczące firmy

  1. Pozabankowe usługi finansowe
  2. również w kategorii:
  3. Pośrednik finansowy

Informacje przekazane przez różne źródła zewnętrzne

We empower SMEs with tailored finance, allowing them to focus on what really matters – their business. We are fuelled by a fundamental belief that easy access to financing products is beneficial to business owners.


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

100 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(100)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Very Happy

Without Spotcap it would be difficult to keep up with overheads on those 'rainy days'. It is such a simple process and even better it's all completed online. I would highly recommend Spotcap to ANY small business :)

30 stycznia 2017
Opinia niezależna
Oceniono na 1 z 5

Very disappointing service!

Spotcap promised a very speedy turnaround on my application, 2 days later after applying I was still kept waiting as their online system could not log into both my accounting software and bank account as needed in order to finalize my application. Finally they got in (fix your website issues for gods sake!) only to be told 'sorry, can't help you'. Although the application being declined was baffling to me as my business has a strong revenue stream and has no defaults, what angered me the most is how they delivered the news. I think I deserved an explanation as to why my loan was declined rather than just getting a cold 'computer says no' response. And it was only for 10K for gods sake!

I'm now wondering if Spotcap are more in the business of 'data brokering' than lending to businesses?

Won't be back...EVER!

Edit: I've since downgraded my star rating from 2 to 1 after the infuriating response I received below!

A lot of what is said in the follow up by Spotcap is simply NOT TRUE and has made me even angrier now! My application was declined probably within an hour after it was finalized online. Even if you did try to contact me (which I strongly deny anyone did) why did you not give me the chance to call you back? Instead you declined the application based on 'god knows what?' and did it in such an awful hurry for some reason (more interested in data brokering perhaps?) and lacked any decent communication or explanation (which I think I deserved after the rather painful application process as explained originally). I think you're not being very honest about your follow up comments and telling some porkies to try and get out of the terrible way you handled my application.

I'll leave things at that!!!

26 stycznia 2017
Opinia niezależna
Logo Spotcap Australia

Odpowiedź od Spotcap Australia

Dear Sammy
We are sorry that you had an unsatisfactory experience with Spotcap.
After reviewing your case, it looks like we requested extra information from you, in order to make an informed lending decision. We believe this falls within our aim to get back to our potential clients within 24 hours, as this timeframe is dependent on having the required documentation on hand.
Although the rejection email invited you to contact us at any time if you had queries, comments or feedback, according to our customer service representatives, you opted to not take up this offer. Our senior customer service manager also attempted to call you twice and left voicemails to discuss your application - however, we didn't hear back from you.
Again, we would love the opportunity to walk through your above feedback, so please reach out to us when you have the opportunity.
Many thanks
Kelly - Communications Manager, Spotcap Australia

Edit: Again Sammy, we would invite you to contact us on 1800 10 70 10. We are genuinely willing to walk through the concerns outlined above, as we would appreciate a chance to resolve this for you and allay the issues at hand. We can also explain the application rejection to you as it was based on several factors, all of which we are more than willing to discuss offline. Thank you - CS

Oceniono na 5 z 5

Excellent Service!

I have being using Spotcap for 12 months. Would highly recommend it to any small business owners. So easy to apply and the service is
always great!

18 stycznia 2017
Opinia niezależna
Oceniono na 5 z 5

Easy to deal with

Very simple process and easy to deal with and get my request approved. I only needed to speak to someone at the very end for confirmation, everything else was done and processed online quickly which I prefer.

15 grudnia 2016
Opinia niezależna
Oceniono na 4 z 5

professional, fast and friendly service

I can't say I am a huge fan of lenders so am very surprised that I am giving SpotCap 4 stars! Everything is done online which makes the application process pain free and the website is extremely user friendly. They were willing to negotiate on the terms of the agreement. I also love the fact that nothing is hidden - you know exactly how much your repayments are going to be BEFORE you draw down on the line of credit (it shows you the exact repayments when you go to draw down the funds). Also the fact that you only pay interest on what you draw down on, not the entirety of the loan. It would be 5 stars but my only very small critique is that it did take slightly longer than 24 hours to get me a response, but it was the next day so can't complain too much. Thanks SpotCap - it is very rare for me to write good reviews so this is well deserved!

9 grudnia 2016
Opinia niezależna
Oceniono na 5 z 5

Excellent communication

I had a great experience with Spotcap the whole team are helpful and friendly every time I called. In business time is important and you need the reliability as quick as possible. This is a finance tool every business should have.Keep up the good work Spotcap.

5 grudnia 2016
Opinia niezależna
Oceniono na 5 z 5

Excellent

I am extremely happy with this company. I would have no hesitations in recommending them.
Excellent professional service. Thank-you.

10 listopada 2016
Opinia niezależna
Oceniono na 4 z 5

Very good customer service

Although I wasn't able to get the amount I was after, the helpful service of Matthew meant that we could still be helped. His customer service was outstanding.

12 października 2016
Opinia niezależna
Oceniono na 5 z 5

Efficient

I Found Spotcap easy to go thru the process and also found that they are efficient with the approval process. Very good to help business...

27 września 2016
Opinia niezależna
Oceniono na 5 z 5

Very statisifed

I was looking for some quick liquidity within my business to help achieve our growing pains. After much research into the unsecured loan space I approached Spotcap.

I have been very impressed with their service, professionalism and support during the whole process.

Happy to recommend

21 września 2016
Opinia niezależna
Oceniono na 5 z 5

Securing finance is a breeze with Spotcap

This was the quickest, easiest, finance application I have ever done. Took 10 minutes to submit and I had approval within the hour. The seem less system of loading information was amazing and so user friendly. Every big bank in the world should follow this example!

25 sierpnia 2016
Opinia niezależna
Oceniono na 5 z 5

Fast and easy!

I have had an entirely positive experience with Spotcap - fast turnaround, quick approval and access to funds. Highly recommended!

5 sierpnia 2016
Opinia niezależna

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