SPANX Recenzje 

284
Wynik TrustScore: 3.5 na 5

3,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Spanx products speak for themselves when it comes to top-tier quality, but their customer support is what makes them extraordinary. I have been a loyal Spanx customer for years, and while I’... Zobacz więcej

Reakcja na opinię

Oceniono na 2 z 5

Bought the SPANXsupersmooth® Undie-tectable® Supima® Cotton Brief, they are super expensive. They're supposed to be undetectable, but the fit is not the best. I'm slim and workout, and these are th... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

This is my first order, and I was really impressed by the quality, production and design of the pants that I ordered. It does what it says it does, it is engineered for comfort. Looking forward shop... Zobacz więcej

Reakcja na opinię

Oceniono na 3 z 5

Recently purchased two matching sets however the qualities is poor and the material is cheap. The quality was the same as the $20 matching sets I can get at Costco. There’s absolutely no lifting or s... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z odzieżą damską

Napisane przez firmę

Welcome to SPANX, a brand that has transformed the world of apparel with groundbreaking shapewear and beyond. Founded in 2000 by Sara Blakely, SPANX has become a global leader in innovative fashion solutions, offering a diverse range of products designed to enhance your everyday style and comfort. From our iconic shapewear to our expanding lines of activewear, lingerie, and loungewear, Spanx is dedicated to creating high-quality, functional garments that empower and inspire. Explore Spanx today and discover how our innovative solutions can transform your wardrobe and boost your confidence. From everyday essentials to special occasion wear, Spanx is your go-to destination for fashion that combines comfort and style.


Dane kontaktowe

3,6

Średnia

Wynik TrustScore: 3.5 na 5

284 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 78% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,6

Wszystkie recenzje

(284)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 159

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

I will never buy from Spanx online…

I will never buy from Spanx online again.
I bought quite a few items and the pants were too big. I tried to return them online but after many attempts over many weeks i just couldn’t complete the procedure to be able to return them. Finally i called the company. The lady taking my call was very pleasant and explained that their system wasn’t working and she put a note on my file so i would get an Extention to be able to return the item after the 30 day window and said i would get an email when the system was working again. No email came in after weeks of waiting. Called again today get “ due to technical difficulties we cannot take your call”. It shouldn’t be this hard to return an item. I am so frustrated. I just want to get this return off my plate.

15 lipca 2025
Opinia niezależna
Logo SPANX

Odpowiedź od SPANX

Hi Maggie! We're sorry for the frustration caused by this experience. Our system is functioning now, and we are trying to locate you to resolve this. To speed up this process, please send us an email at contactus@spanx.com.

Oceniono na 1 z 5

Received wrong items!

I ordered a Spanxsculpt oncore high waisted brief and a Open bust brief
I received a striped tshirt and a nude coloured brief
Not even close to what I ordered!
Maybe it was another customer’s order?
Very disappointed

14 lipca 2025
Opinia niezależna
Logo SPANX

Odpowiedź od SPANX

Hi Louise! We're sorry to hear that you received the wrong order. Our team will make this right for you! Please email us at contactus@spanx.com for assistance.

Oceniono na 1 z 5

No response to emails. ITEMS CHARGED AND NEVER DELIVERED!!

No response to emails. No functioning phone numbers. Credit card immediately charged but items never delivered to any shipper according to online tracking for UPS and USPS. THIS IS NO LONGER A REPUTABLE COMPANY. They literally are committing fraud by taking money and NEVER delivering the items and then ignoring emails and having no working phone numbers.

10 lipca 2025
Opinia niezależna
Oceniono na 1 z 5

Don't buy

Temu bikini bottoms are better than these. They literally gave me rope burn. Returned. Will never buy again.

2 lipca 2025
Opinia niezależna
Oceniono na 2 z 5

Ordered bathing suit bottoms

Ordered bathing suit bottoms, received quite quickly; however, too small. Really nice quality but really pricy - Paid $119.00 CAD. Hey, I thought I was worth it. Unfortunately, exchange not available. So returning only to find I have to pay a $15.00 restocking fee on an already over-expensive item! Only getting back $104.00. Won't EVER be ordering from here again and my friends will all hear about it. Sorry Spanx, your return policy is BS and you've lost a customer based on your ridiculous return policy.
Unhappy customer in CANADA.

3 lipca 2025
Opinia niezależna
Logo SPANX

Odpowiedź od SPANX

Hi Kelly! We apologize that direct exchanges are not currently available on SPANX.com. Rest assured we offer an easy return process to help you get your desired item! You can request your refund on a gift card to avoid any return fee and repurchase the correct color and size. You can also contact our team at contactus@spanx.com if you'd like help returning your current item for free and repurchasing the correct item.

Oceniono na 1 z 5

I ordered a pair of shareware on…

I ordered a pair of shareware on 6/4/2025, my account was immediately debited with the cost of this item. However, it is now 6/19/2025 and I have yet to receive notice of when the item will be shipped!! I have made several attempts to email customer service, with no response… My biggest regret is that I did NOT read the reviews BEFORE my purchase! Such a good company to be destroyed by BAD customer service! Oh, you cannot contact a human to speak with!!!!!!

4 czerwca 2025
Opinia niezależna
Oceniono na 1 z 5

Terrible customer service

Terrible customer service. I ordered their different styles of jumpsuits, in a few sizes to get the right fit, as well as some pants. For the past few weeks I’ve tried process a return for the items that didn’t work out, but they say their return portal is ‘down’. It has been down for a few weeks, this is shocking for a company of this size and reputation! The actual problem is that, unlike most other online retailers, they are not using other courier companies during this postal strike, and this forcing their customers to wait for the strike to be over before we can begin the return process! This is extremely frustrating, I explained that I am travelling over seas next week and won’t be back to do this return for over a year. That means I will have this huge charge on my credit card until then! They have not been the least bit helpful and this is extremely disappointing. I will never shop with Spanx again. There are many great shapewear companies that also take the customer into consideration, especially since this is the second postal strike in the last year and they handled it exactly the same last time!

4 czerwca 2025
Opinia niezależna
Oceniono na 1 z 5

Awful shipping service

Ordered and paid for a pair of pants and a top on May 14th, shipped on the 15th( only label created). Today, June 2nd tracking shipment it is stuck in GA since may 19th, called Fedex and only the sender is able to call for info, contacted SPAKS, they will wait 30 days!!!!! And offer a replacement by re send, asked for full refund, have to wait the 30 days!!!!!
FYI. I LEAVE IN PUERTO RICO, hence the excuse for the 30 days

13 maja 2025
Opinia niezależna
Oceniono na 1 z 5

Horrible, embarrassing experience wearing spanx

I purchased the tummy control Spanx to wear for a cocktail dress at my granddaughter’s wedding. Extremely, extremely disappointed because it kept rolling down and EVERY photo shows the bulges where it rolled down. How horribly embarrassing to know these will be in my granddaughter’s photo album. Never again will I purchase from this company.

29 maja 2025
Opinia niezależna
Logo SPANX

Odpowiedź od SPANX

Hi Denny! We're so very sorry that this happened on such a big day for your family. From our experience, rolling typically occurs when there is a sizing issue. We may not be able to go back in time, but we do look forward to making this right for you in the present. Please email us at contactus@spanx.com for support!

Oceniono na 1 z 5

Read this before buying (international customers)

I purchased the ‘petite’ high waisted shorts and unfortunately this still came up to my boobs! So I had to return.
I paid £84.

To be honest I thought I would get the £68 as that was how much it was, not including the shipping (shipping was £12).

To my surprise I’ve been refunded £48. They do tell you that they take £20 off international shipping fee but I assumed this was from the overall £84. Not the £68.

Any international customer wanting to buy direct from Spanx. Stay clear. I should have read the reviews first.

UK customers try to buy via Next or Selfridges.

*** update- Spanx have refunded me £12. So, £68 altogether. Thanks

26 maja 2025
Opinia niezależna
Logo SPANX

Odpowiedź od SPANX

Hi Ymai! We're sorry your shorts did not fit as expected. However, we're glad our team was able to resolve the initial refund issue for you. Thank you for reaching out and letting us assist you. Please let us know if you need new product recommendations!

Oceniono na 1 z 5

Only purchase if you know you will keep it.

I order the High Waisted mid thigh short but the fit was really bad. It kept rolling down from the back. I have a similar one from a cheaper brand and it doesn’t do that. I returned the item and I had to pay £20 so I ended up getting only 50% refund as you don't get a refund on the first shipping. Very disappointed with the product and I wasted £40.. never again, try M&S - better quality and price.

5 maja 2025
Opinia niezależna
Logo SPANX

Odpowiedź od SPANX

Hi Nektaria! Thanks for taking the time to share your experience. We're sorry that your short is rolling. In most cases, this is due to a fit issue. We suggest trying the next size up. For future purchases, we offer free exchanges. If you decide to make a return to a gift card, we’ll waive the return fee and issue a gift card for the full amount of your return! We hope you'll give us another chance!

Oceniono na 1 z 5

This pants are so ridiculously big

This pants are so ridiculously big. The size is completely off. I'm usually a Small size, so I ordered the SPANX supersmooth perfectfit pont wide leg and the Twill wide leg pant in a small. But these pants fit more like a Large on me. They are ginormous. I can't believe they can pretend that these are a Small size. No way. I'm returning them.

9 maja 2025
Opinia niezależna
Logo SPANX

Odpowiedź od SPANX

Hi Aurora! We're sorry these pants did not fit as expected. Our wide leg styles are made to fit at the waist and then provide a leg-lengthening look with a roomier feel throughout. If you need assistance with your return or product recommendations, feel free to chat with our team on Spanx.com. We are happy to help!

Oceniono na 1 z 5

Was thrilled to receive my $200 pair of…

Was thrilled to receive my $200 pair of long black slacks from spanx ! Only complaint they were too long so had them short a little ! Washed them after wearing in cold water and they are now to short and super tight can no longer wear outside of my home !!! Buyer Beware such a shock and disappointment from a company like Spanex will not be ordering anything else at this point !!!

4 kwietnia 2025
Opinia niezależna
Logo SPANX

Odpowiedź od SPANX

Hi Melody! Quality is something that is very important to us at Spanx, and we are so sorry this happened. We certainly stand by our product and will make this right for you. Please reach out to our team at contactus@spanx.com for support.

Oceniono na 1 z 5

Worst customer service department Your customer support line doesn’t have…

Your customer support line doesn’t have a real human to help with shipping issues. My order has a label but UPS has not received anything. I have sent many emails no response to those either! Absolutely the WORST customer service ever.

21 kwietnia 2025
Opinia niezależna
Logo SPANX

Odpowiedź od SPANX

Hi Diana! We're sorry to hear that you had an issue with your shipment and did not receive our email responses. We followed up again today to resolve your issue. To make sure you receive our messages without any interruptions in the future, we recommend adding our email contactus@spanx.com to your email contact list. Sometimes, email carriers may filter or route messages to spam, and this will help ensure our responses reach you smoothly.

Oceniono na 3 z 5

This is just a product review for the… air, essentials, wide leg pants

This is just a product review for the spanxs air essentials wide leg pants. They had so many high ratings that I wanted a pair for a long time and when the sale went on last December, 2024, I bought a pair for myself and for my stepdaughter. I have clothes that are less expensive, which I would expect to be lower quality that I’ve had for over 20 years without a problem. I take very good care of my clothing. I literally wore these three times, doing nothing of any significant stress or strain, nor was I around anything rough or that would typically cause any kind of pick in clothing and yet somehow ended up with a pic on the front thigh of the left leg and there’s a line showing in the fabric. As these are advertised as loungewear with very high ratings, I can say that they certainly don’t have the ability to withstand regular wear, or even in my case three times without being picked. The material feels soft, but it’s just not at all durable for the purpose. I kept the black pair because I also found that, although I a size 6 and very fit, the lighter colours seem to show every lump and bump on your legs. I gave the lighter colour pair to my stepdaughter. I wanted to write a review on their website, but I was not able to locate a place to leave a review. For the price of these pants, if you expect them to last you might want to reconsider. I have Lululemon groove pants that I bought when the store first opened and I take care of them and they’re still, all four pair, quite wearable. The style of the air essentials wide leg is very nice and flattering, I am just concerned that the quality of the fabric doesn’t withstand leisure wear lifestyle in my opinion.

12 lutego 2025
Opinia niezależna
Logo SPANX

Odpowiedź od SPANX

Hi Natalie! Thank you for taking the time to leave a review on our AirEssentials Wide Leg Pant. Quality is something that is very important to us at Spanx, and we are so sorry this happened. We certainly stand by our product and will make this right for you. Please reach out to our team at contactus@spanx.com for support.

As for our reviews, after purchasing on Spanx.com, customers will receive a review form via email 14 days post-purchase. As a courtesy reminder, an email follow-up will be sent 7 days later. If you need any forms resent, feel free to reach out to our team for assistance.

Oceniono na 1 z 5

upset about my order

10 kwietnia 2025
Opinia niezależna
Logo SPANX

Odpowiedź od SPANX

Hi Feline! We're sorry to hear this. Please email details regarding our issue to our team at contactus@spanx.com. We can't wait to assist you!

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