Poppy handled our booking speedily and efficiently, having answered the phone straight away! We have booked many cruises through Sovereign, and always found your service extremely helpful.
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Sovereign Cruise Club is our first choice for our bookings. Calls are answered quickly by knowledgeable, efficient and friendly staff. Once the booking has been completed, within a few days the promis... Zobacz więcej
Reakcja na opinię
Booked our Cunard cruise with a really helpful and thoughtful guy on the Thursday.On the weekend had an I.T.query about entering information on the Cunard website.Rang Sovereign and asked a very thou... Zobacz więcej
Reakcja na opinię
I find Sovereign to be an incredibly helpful and courteous company to book my cruises through. They have many shipping lines to offer, something for everyone. I would highly recommend this company,... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Agencja podróży
- również w kategorii:
- Biuro organizujące wycieczki statkiem
- Przewozy statkiem
Napisane przez firmę
The Sovereign Cruise Club is the UK's largest luxury cruise agent. We answer 95% of all calls within three rings with no automated call answering. We promise the finest service, renowned expertise & the guaranteed best prices. Fully ABTA/ATOL protected.
Dane kontaktowe
14 Diddenham Court, Grazeley, RG7 1JQ, Reading, Zjednoczone Królestwo
- 03331 224466
- info@sovereigncruise.co.uk
- sovereigncruise.co.uk
4,9
Doskonała
977 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Booking process
Skye made booking very easy for me. She returned my call very swiftly and explained things very clearly.
24 września 2026
Odpowiedź od The Sovereign Cruise Club
Dear Maureen Grubb,
Thank you for your recent 5-star review.
We’re delighted to hear that Skye made the booking process so easy for you. It’s wonderful to know that she returned your call promptly and provided clear, helpful explanations throughout.
We’ll be sure to pass your kind feedback on to Skye. Thank you for choosing The Sovereign Cruise Club and we hope you have a fantastic cruise!
Kind regards,
The Sovereign Cruise Club
We have used Sovereign for years and…
We have used Sovereign for years and always found all your staff helpful, courteous and extremely knowledgeable. It's always good to be able to speak to a human - long may it continue. Thanks.
21 września 2026
Odpowiedź od The Sovereign Cruise Club
Dear S Strudwick,
Thank you for your 4-star review and for being a loyal customer of The Sovereign Cruise Club over the years.
We’re delighted to hear that you’ve consistently found our team helpful, courteous and knowledgeable. We completely agree that being able to speak to a real person and receive friendly, expert advice makes all the difference, and we’re so pleased you value this.
Your kind words mean a great deal to the whole team. Thank you for your continued trust and support and we look forward to helping you with many more cruises in the years ahead.
Kind regards,
The Sovereign Cruise Club
Odpowiedź od The Sovereign Cruise Club
Dear Mike Farris,
Thank you for your 5-star review.
We’re delighted to hear that you found the experience quick and easy. We always aim to make the process as straightforward and hassle-free as possible for our customers.
Thank you for choosing The Sovereign Cruise Club and we hope to assist you again soon.
Kind regards,
The Sovereign Cruise Club
Just general all-round good service
16 września 2026
Odpowiedź od The Sovereign Cruise Club
Dear Mr P Hughes,
Thank you for your lovely review.
We’re delighted to hear that you received good all-round service from our team. Providing friendly, professional and helpful support throughout is something we take great pride in.
We really appreciate you taking the time to share your positive feedback and look forward to assisting you again in the future.
Kind regards,
The Sovereign Cruise Club
Answera all questions asked promptly
16 września 2026
Odpowiedź od The Sovereign Cruise Club
Dear Roger Summerfield,
Thank you for your 5-star review.
We’re delighted to hear that all your questions were answered promptly and that you received the support you needed. Providing clear, helpful and timely assistance is very important to us.
We really appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Kind regards,
The Sovereign Cruise Club
Odpowiedź od The Sovereign Cruise Club
Dear Graham Tudor,
Thank you for your recent 5-star review.
We’re delighted to hear that you found our service professional and that you felt you received good value for money. Providing a high standard of service while ensuring our customers feel they are getting excellent value is extremely important to us.
We truly appreciate you taking the time to share your feedback and hope to welcome you back again soon.
Kind regards,
The Sovereign Cruise Club
good communication
I spoke to call handler, kim moreland, she gave advice and appraisal of what I wanted regards booking the cruise, Very good
14 września 2026
Odpowiedź od The Sovereign Cruise Club
Dear Mr Michael Leslie Whiting & Mrs Deborah Whiting,
Thank you so much for your recent 5-star review.
We are pleased to hear that Kim was able to provide helpful advice and guidance when discussing your cruise plans. It is great to know that her knowledge and support helped you find the right option for you. We will be sure to pass on your kind words.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Odpowiedź od The Sovereign Cruise Club
Dear Customer,
Thank you so much for your recent 5-star review.
We are delighted to hear that you received very good service and found our team helpful throughout the whole process.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Rapid response to my phone call,Skye…
Rapid response to my phone call,Skye was attentive and helpful,Sovereign Cruise company always delivers!
14 września 2026
Odpowiedź od The Sovereign Cruise Club
Dear Jean Heap,
Thank you so much for your recent 5-star review.
We are pleased to hear that your call was answered promptly and that Skye was attentive and helpful throughout. We will be sure to pass on your kind words to her.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Professional & friendly
21 września 2026
Odpowiedź od The Sovereign Cruise Club
Dear Howard Bell,
Thank you so much for your recent 5-star review.
We are delighted to hear that you found our team to be both professional and friendly.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Knowledge and details of the special…
Knowledge and details of the special offer we wanted to book.
18 września 2026
Odpowiedź od The Sovereign Cruise Club
Dear Lorraine,
Thank you so much for your recent 5-star review.
We are pleased to hear that our team was able to provide the knowledge and information you needed about your chosen cruise.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Good service!
I appreciated not having a long wait on the phone. The agent was polite, knowledgeable and helpful and gave me confidence to proceed with the booking. The follow on emails have been helpful too.
11 września 2026
Odpowiedź od The Sovereign Cruise Club
Dear Barbara,
Thank you so much for your recent 5-star review.
We are delighted to hear that your call was answered promptly and that our team were polite, knowledgeable and helpful throughout the booking process. It is great to know they gave you the confidence to proceed with your booking and that the follow-up emails have also been useful.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Odpowiedź od The Sovereign Cruise Club
Dear Robert Burgon,
Thank you so much for your recent 5-star review.
We are pleased to hear that you found our team friendly, helpful and successful in arranging your booking.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
The young lady was very helpful and…
The young lady was very helpful and gave suggestions and guidance to complete the booking
17 września 2026
Odpowiedź od The Sovereign Cruise Club
Dear Michael Leonard,
Thank you so much for your recent 5-star review.
We are delighted to hear that our team were helpful and provided useful suggestions and guidance throughout your booking.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Odpowiedź od The Sovereign Cruise Club
Dear Mrs Maria Sharp,
Thank you so much for your recent 5-star review.
We are delighted to hear that you were pleased with our offers and fast customer service.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Brilliant company
Brilliant company, they actually have real people to answer the phone and deal with customers. This is why I always use them. Very polite and efficient, 5 stars is not enough.
17 września 2026
Odpowiedź od The Sovereign Cruise Club
Dear Mr Jeffrey Lawrence,
Thank you so much for your recent 5-star review and continued loyalty.
We are delighted to hear that you value speaking directly with our team and have always found our service polite and efficient.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Did not have long to wait on telephone…
Did not have long to wait on telephone to speak to someone. The person was very helpful and quick in booking our holiday and all the information we needed to book the cruise
17 września 2026
Odpowiedź od The Sovereign Cruise Club
Dear Margaret,
Thank you so much for your recent 5-star review.
We are delighted to hear that you were connected quickly and found our team helpful and efficient throughout the booking process. It is great to know you received all the information you needed to book your cruise with confidence.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Sovereign Customer Service
Booked onto the P&O Britannia to cruise Norwegian Fjords, but haven't actually been yet, but looking forward to it very much. I just wanted to put a review in on the quality of service we received from Martin of Sovereign Cruises when going through the booking and information process. He could not have been more helpful and informative and provided a first rate customer service. Thank you Martin.
12 września 2026
Opinia niezależna
Odpowiedź od The Sovereign Cruise Club
Dear Patricia,
Thank you so much for your recent 5-star review.
We are pleased to hear that Martin provided such helpful, informative and first-rate service throughout your booking process. We will be sure to pass on your kind comments to him.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Excellent service from Sovereign
The lovely Kim made booking an absolute pleasure, she was extremely helpful & answered all questions promptly. I wouldn,t hesitate to book through Sovereign Cruise Club again.
7 września 2026
Odpowiedź od The Sovereign Cruise Club
Dear Carolyn Andrews,
Thank you so much for your recent 5-star review.
We are delighted to hear that Kim made your booking such a pleasure and was so helpful in answering all your questions. We will be sure to pass on your kind feedback to her.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Very helpful
Very helpful, understood our requirements and quick booking process. Good price too.
15 września 2026
Odpowiedź od The Sovereign Cruise Club
Dear Lesley Collins,
Thank you so much for your recent 5-star review.
We are pleased to hear that our team understood your requirements and made the booking process quick and easy. It is also great to know you were pleased with the price.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.