Order came in quickly, cigars in good condition. So far smoked one cigar and it was very nice, maybe a touch dry but still a good smoke.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Είμαι πολύ χαρούμενος από την συνεργασία μου με την SoloCigars! Είναι μια σοβαρή και αξιόπιστη εταιρεία , με πολύ καλό service , με ένα έμπειρο και πολύ φιλικό προσωπικό! Είμαι χαρούμενος που συναλ... Zobacz więcej
Box of 10 Behike 54 cigars were so dry that 4 out of the 10 cracked in my humidor. The other 6 did rehydrate without issue. This is the first time it's happened out of ~10 orders. Unfortunately,... Zobacz więcej
Reakcja na opinię
Natalie Villamonte has been fantastic. She helped solved many issues. She acted professionally and was very patient with me. Excellent service. However your Cigar GroupSupport Team kept sending em... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
SoloCigars is an Authorized Duty-Free Retailer of Habanos since 2003. Cuban cigars for sale online such as Cohiba, Montecristo, Partagas, Hoyo De Monterrey.
Dane kontaktowe
Calle 65 No 20 San Francisco, 10000, Panama City , Panama
- +1-(800)-807-8526
- info@solocigars.com
- solocigars.com
4,1
Dobra
347 recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Fantanstic experience
20 lipca 2023
THEY ARE THE BEST
10 lipca 2023
Good service, great cigars
I have been a customer of Solo Cigars for many years. The staff have always been helpful, reliable and the quality of cigars is very good.
1 lipca 2023
Service is great and with recent…
Service is great and with recent purchase
I had to returned because the cost of the duty was triple the cost of the cigars
I wish I can order without me getting extra fee for duty
Next time I hope
10 maja 2023
declaration need it
Hello
in general, I have some issue with some of my previse order cancelation several times for a reason I can’t understand so far.
I don’t know why you cannot send extra boxes to my address if my previous order on the way?!!
By the way I have a deferent Address and I do the order to avoid getting the Cigar where I live “Saudi Arabia”
You can check the correspondence with your team …
your shipment time takes at least around one month’s minimum and every time from different places when I placed one order for 50 pieces special you have cancel the order and I couldn’t place the same order again so I had to buy two boxes instead ,quality is OK
Your terms and conditions sometimes it’s not clear for me and looking to have better service
Really you have a good website putting in mind there is another supplier called Swiss Cigar, if I found any more issue with SOLO CIGAR I will try to try them.
4 kwietnia 2023
Odpowiedź od SoloCigars
Greetings Mr. Saati
I hope you are having a great day,
Thank you for sharing your comments through this platform. Your comments are really valuable to us as they allow us to improve our service levels and products.
In response to your complaint, one of our shipping policies states that if a customer has an order in transit, they must receive that order, before purchasing again, and the current order is canceled and payment is reversed to the credit card. the client's.
To avoid inconvenience with multiple shipments in transit.
Regarding the estimated delivery time, it is 15-45 days, this information is established on the website, the client must consider this period of time before placing the order.
If you like, you can call us or send us an email (info@solocigars.com/+1-(800)-807-8526), to provide you with more information about our company's policies.
We are sorry that we did not meet your expectations and we hope to have the pleasure of welcoming you back soon.
Once again, we thank you for taking the time to share your experience with us.
Isnela Solis
Customer Service Team
Odpowiedź od SoloCigars
Greetings Mr. Nigro
I hope you are having a great day,
Thank you for sharing your comments through this platform. Your comments are really valuable to us as they allow us to improve our service levels and products.
In response to your concern, we can assure you that all the cigars we sell are 100% authentic. We have been in the cigar industry for more than 20 years, so the trust of our customers is solid. We buy all the cigars from official Habanos distributors.
We really want you to know that our customers are a priority for us and we will do whatever it takes to clear all your doubts, showing you that we sell authentic Cuban cigars.
We really appreciate if you email or call us at (info@solocigars.com/+1-(800)-807-8526), to address this matter.
We are sorry that we did not meet your expectations and we hope to have the pleasure of welcoming you back soon.
Once again, we thank you for taking the time to share your experience with us.
Isnela Solis
Customer Service Team
Cigars are great and service…
Cigars are great and service outstanding. Natalia is phenomenal on customer service
13 marca 2023
he cohiba siglo 3 cigars were not the…
he cohiba siglo 3 cigars were not the normal high quality cigars i typically get from solo cigars
8 lutego 2023
Odpowiedź od SoloCigars
Greetings Mr. Smith
I hope you are having a great day,
Thank you for sharing your comments through this platform. Your comments are really valuable to us as they allow us to improve our service levels and products.
In response to your concern, we really appreciate if you email or call us (info@solocigars.com/+1-(800)-807-8526) and let us know what the situation is with cigars and we can make it up to you if necessary.
Our customers are a priority to us and we need to find out what happened to the cigars.
We are sorry that we did not live up to your expectations and we hope to have the pleasure of welcoming you back soon.
Once again, we thank you for taking the time to share your experience with us.
Isnela Solis
Customer Service Team
Well done!
The company did very well. The cigars arrived within the announced time table in a perfect state.
7 marca 2023
It's very easy
9 lutego 2023
I have not received my parcel to date.
20 lutego 2023
Odpowiedź od SoloCigars
Hello Mr. Maphutha,
I have sent you an email with the updated tracking information from your order.
For further assistance, please do not hesitate to contact us.
Best Regards,
Dax Puero-Franco
Customer Service Department
Very honest and easy to deal with
Very honest and easy to deal with. They will sort any problem that happens.
2 lutego 2023
Very good shopping
thank you for this very professional buying experience for high quality products
21 grudnia 2022
Oksana was fantastic to deal with
2 stycznia 2023
Your website is user friendly yes
Your website is user friendly, the telephone call I get , and the speed I get the shipment, thank
You
5 stycznia 2023
Fresh and fast delivery
30 listopada 2022
Wonderful
Wonderful, I truly love doing business with you. Great pricing good communication and the product never fails, I’m always satisfied. Thank you
8 grudnia 2022
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