SoloCigars Recenzje 347

Wynik TrustScore: 4 na 5

4,1

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 4 z 5

Order came in quickly, cigars in good condition. So far smoked one cigar and it was very nice, maybe a touch dry but still a good smoke.

Oceniono na 5 z 5

Είμαι πολύ χαρούμενος από την συνεργασία μου με την SoloCigars! Είναι μια σοβαρή και αξιόπιστη εταιρεία , με πολύ καλό service , με ένα έμπειρο και πολύ φιλικό προσωπικό! Είμαι χαρούμενος που συναλ... Zobacz więcej

Oceniono na 1 z 5

Box of 10 Behike 54 cigars were so dry that 4 out of the 10 cracked in my humidor. The other 6 did rehydrate without issue. This is the first time it's happened out of ~10 orders. Unfortunately,... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Natalie Villamonte has been fantastic. She helped solved many issues. She acted professionally and was very patient with me. Excellent service. However your Cigar GroupSupport Team kept sending em... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z cygarami

Napisane przez firmę

SoloCigars is an Authorized Duty-Free Retailer of Habanos since 2003. Cuban cigars for sale online such as Cohiba, Montecristo, Partagas, Hoyo De Monterrey.


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

347 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

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Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 3 z 5

Had payment issues

Had payment issues

27 listopada 2024
Logo SoloCigars

Odpowiedź od SoloCigars

Dear Mr. Cashel
We hope you are having an excellent day.


We appreciate you taking the time to share your experience with us.

In response to your comment, we are currently facing issues with the payment processor, which is not allowing our customers to process payments on some occasions.

For this reason, we are providing manual payment links to customers, depending on the credit card they are going to use to process the payment. However, we are pleased to see that you were able to successfully complete the payment for your order through our secure payment link.

Should you need any further assistance or have additional questions, please don’t hesitate to reach out. We’re always happy to help!

Thank you for your continued trust in us, and we look forward to fulfilling your order.



Sincerely,
Natalie
Customer service team

Oceniono na 1 z 5
Logo SoloCigars

Odpowiedź od SoloCigars

Dear Mr. Mingbo Hu,
We hope you have a nice day.


We appreciate you taking the time to share your perspective about our products on this platform.

First and foremost, we assure you that all the products we sell are 100% authentic. With years of experience in the industry, we have built a solid foundation of trust with our customers. All our merchandise is sourced directly from official Habanos distributors.

However, we would like to understand the origin of your concern or if there was any issue with your order (e.g., damage, flavor, or another quality-related matter). Such matters could potentially be quality-related, and we are here to assist you further.

We highly value our customers and their satisfaction. Please feel free to contact us directly at info@solocigars.com so we can investigate your concern thoroughly and resolve it in a timely manner.

We are here to help and ensure you have the best possible experience.



Sincerely,
Natalie
Customer Service Team

Oceniono na 5 z 5

Five star Company

Great company to deal with I’ve bought from them now a few times we had a problem with one order they promptly replaced it you can order from them with confidence.

8 listopada 2024
Oceniono na 2 z 5

Out of stock issue seems to be a…

Out of stock issue seems to be a problem. Long delay in communication. The message asking about substitute options is confusing. I really can’t tell what quantity you send. Took a long time. It just didn’t go well.

4 października 2024
Logo SoloCigars

Odpowiedź od SoloCigars

Dear Mr. Farr,
We hope you are having an excellent day.


Thank you for taking the time to share your comments through this platform.

In response to your comment, we would like to clarify that our customer service team informed you on November 4, 2024, about the out-of-stock status of the product you originally purchased. We received your response on the same day, and you selected an alternative product for replacement.

As per our previous communication, we confirmed the product and quantity you chose. Additionally, the options we offered were priced slightly higher than the original product as a gesture of goodwill for the substitution.

We kindly ask that you review this interaction, and we are happy to clarify or assist further if needed. Our goal is to ensure your satisfaction, and we are here to help if you have any additional questions.

Thank you for your understanding, and we look forward to resolving this matter to your satisfaction.



Sincerely,
Natalie
Customer Service Team

Oceniono na 5 z 5

Get your Puros here!

I've been getting great service and prices from SoloCigars since I started shopping with them post-Covid. On my last order, the shipment got lost but SoloCigars found out before I even knew, notified me, and sent me another shipment gratis, which arrived last week on time. definitely will continue shopping with them.

22 października 2024
Oceniono na 3 z 5

Indian head is slightly off centered on…

Indian head is slightly off centered on the band

8 sierpnia 2024
Logo SoloCigars

Odpowiedź od SoloCigars

Hello, Mr. Kolodziej
I hope you have a nice day.


I appreciate you taking the time to share your experience with us.

In response to your complaint, we have been in this industry for more than 20 years and so the trust of our customers is strong.

All our merchandise is from official distributors. But, you must keep in mind that the products throughout their production process, are handmade, so from the rolling of the leaves to the cutting of the labels and rings, it may not be 100% accurate every time.

The quality of them can be verified when you smoke them and check the unique characteristics of each cigar.

I appreciate it if you could send us an email to info@solocigars.com to provide you with more information on this matter.

Sincerely,
Isnela Solis
Junior Supervisor

Oceniono na 5 z 5

Tracked

My package arrived right when the tracking app said it would.
It is nice to know so I could be here to sign.

26 czerwca 2024
Oceniono na 1 z 5

The cigars are the wrong color and…

The cigars are the wrong color and taste awful.
Sorry, but true!

29 kwietnia 2024
Logo SoloCigars

Odpowiedź od SoloCigars

Hello Mr. Gilson
I hope you have a nice day.

I appreciate you taking the time to share your experience as it helps us improve our service.

Addressing your complaint, we must take into account that the type of product we sell is a natural product, whose manufacturing process is exposed to different climatic changes, which can influence its color change. But this does not influence the quality of the product.

Regarding flavor, we always recommend that customers keep the product in a humidor with a humidity of at least 65% for two weeks, and if after this period, you do not feel comfortable with the flavor, you should contact us immediately.

Likewise, as a responsible company that cares about its customers, we will be contacting you by email within the next 72 business hours.

Sincerely,
Isnela Solis
Junior Supervisor

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