SoloCigars Recenzje 347

Odpowiedź od SoloCigars

14 sty 2025

Dear Mr. Cashel
We hope you are having an excellent day.


We appreciate you taking the time to share your experience with us.

In response to your comment, we are currently facing issues with the payment processor, which is not allowing our customers to process payments on some occasions.

For this reason, we are providing manual payment links to customers, depending on the credit card they are going to use to process the payment. However, we are pleased to see that you were able to successfully complete the payment for your order through our secure payment link.

Should you need any further assistance or have additional questions, please don’t hesitate to reach out. We’re always happy to help!

Thank you for your continued trust in us, and we look forward to fulfilling your order.



Sincerely,
Natalie
Customer service team

Odpowiedź od SoloCigars

Zaktualizowano 27 gru 2024

Dear Mr. Mingbo Hu,
We hope you have a nice day.


We appreciate you taking the time to share your perspective about our products on this platform.

First and foremost, we assure you that all the products we sell are 100% authentic. With years of experience in the industry, we have built a solid foundation of trust with our customers. All our merchandise is sourced directly from official Habanos distributors.

However, we would like to understand the origin of your concern or if there was any issue with your order (e.g., damage, flavor, or another quality-related matter). Such matters could potentially be quality-related, and we are here to assist you further.

We highly value our customers and their satisfaction. Please feel free to contact us directly at info@solocigars.com so we can investigate your concern thoroughly and resolve it in a timely manner.

We are here to help and ensure you have the best possible experience.



Sincerely,
Natalie
Customer Service Team

Odpowiedź od SoloCigars

15 lis 2024

Dear Mr. Farr,
We hope you are having an excellent day.


Thank you for taking the time to share your comments through this platform.

In response to your comment, we would like to clarify that our customer service team informed you on November 4, 2024, about the out-of-stock status of the product you originally purchased. We received your response on the same day, and you selected an alternative product for replacement.

As per our previous communication, we confirmed the product and quantity you chose. Additionally, the options we offered were priced slightly higher than the original product as a gesture of goodwill for the substitution.

We kindly ask that you review this interaction, and we are happy to clarify or assist further if needed. Our goal is to ensure your satisfaction, and we are here to help if you have any additional questions.

Thank you for your understanding, and we look forward to resolving this matter to your satisfaction.



Sincerely,
Natalie
Customer Service Team

Odpowiedź od SoloCigars

27 wrz 2024

Hello, Mr. Kolodziej
I hope you have a nice day.


I appreciate you taking the time to share your experience with us.

In response to your complaint, we have been in this industry for more than 20 years and so the trust of our customers is strong.

All our merchandise is from official distributors. But, you must keep in mind that the products throughout their production process, are handmade, so from the rolling of the leaves to the cutting of the labels and rings, it may not be 100% accurate every time.

The quality of them can be verified when you smoke them and check the unique characteristics of each cigar.

I appreciate it if you could send us an email to info@solocigars.com to provide you with more information on this matter.

Sincerely,
Isnela Solis
Junior Supervisor

Odpowiedź od SoloCigars

10 cze 2024

Hello Mr. Gilson
I hope you have a nice day.

I appreciate you taking the time to share your experience as it helps us improve our service.

Addressing your complaint, we must take into account that the type of product we sell is a natural product, whose manufacturing process is exposed to different climatic changes, which can influence its color change. But this does not influence the quality of the product.

Regarding flavor, we always recommend that customers keep the product in a humidor with a humidity of at least 65% for two weeks, and if after this period, you do not feel comfortable with the flavor, you should contact us immediately.

Likewise, as a responsible company that cares about its customers, we will be contacting you by email within the next 72 business hours.

Sincerely,
Isnela Solis
Junior Supervisor