I sent my off road electric board in for repair over a year ago. After months of sporadic checking in with them they told me they cannot repair my board so could either return it or discount a new boa... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
My daughter saved up and bought a Grade C refurbished hoverboard and kart package. It was dispatched promptly and was exactly as described ie. with cosmetic scratches but in full working order. H... Zobacz więcej
Reakcja na opinię
Was able to repair my son's electric scooter and collected it on a Saturday morning. Had to wait for a part to be in stock but you expect this with cars etc so wasn't an issue and communication we... Zobacz więcej
I contacted Smart Boards Uk due to my son needing a repair on his electric scooter. Mark was so helpful and went out of his way to identify the make & model as we didn’t know either, and then sourced... Zobacz więcej
3,6
Średnia
358 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Terrible customer service.
Orders wheels costing £65 which turned out to be wrong - our mistake. We were told we could easily return them and get a full refund. They were returned on 15th September and still waiting for our refund. Countless emails sent to check on status of refund but no one ever replies. Shocking customer service.
15 września 2022
Odpowiedź od Hoverboards for Sale
Hi, we're very sorry to hear this.
Please email us your order number so we can check that this item has been received by the warehouse and get this sorted out for you.
I contacted Smart Boards Uk due to my…
I contacted Smart Boards Uk due to my son needing a repair on his electric scooter. Mark was so helpful and went out of his way to identify the make & model as we didn’t know either, and then sourced the part we needed to repair the scooter. Although the scooter couldn’t be repaired by the store, Mark’s help has meant that we won’t need to buy a new scooter and can repair what we were told was irreparable. Would highly recommend and will go to in future to purchase any further scooters
30 września 2022
Opinia niezależna
Great experience…
I have had the best experience with Smartboards UK. I would like to say to the gentleman at front counter, great service and great communication throughout the repair process. Highly recommend these guys. Thank you.
29 września 2022
Opinia niezależna
I received the order as it says on the…
I received the order as it says on the website, it is used, you are not serious
26 sierpnia 2022
Odpowiedź od Hoverboards for Sale
Hello,
We are slightly confused by your review... you ordered a refurbished hoverboard from us.
As with all our refurbished products this clearly stated in the title and picture that it was refurbished and the key in the listing showing what each grade meant.
If you are not happy with your purchase you are welcome to return.
No response to request for help
I ordered a replacement wheel for my grandson's hoverkart as well as some other items on the 3rd September.
They arrived the following week, about the 8th.
When I came to fit the wheel it was apparent it was the wrong size so I emailed Smart Boards to request an exchange. I have heard nothing.
I telephoned today, the 17th, but was asked to leave a message and I would get a call back - silence.
The item was poorly described on the website with no mention of a size measurement - merely "heavy duty standard" and a picture which appeared to be the correct item. It was a 6" wheel and I need an 8.5" wheel.
17 września 2022
Odpowiedź od Hoverboards for Sale
Hello,
The listing has 5 pictures, it states it is for a standard kart (kart without suspension)
The listing states to check pictures for dimensions, last two pictures show the width and length for screw holes to fit.
We sell 3 types of these wheels for karts.
Please see below on how to return a product if it is not right for your needs:
https://www.smartboardsuk.com/pages/warranty-and-returns
Kind regards
SBUK
Non Delivery of item
Ordered a electric bike 9 days ago, had no email for delivery date, no communication at all, other than a reply to an email I sent.
Just would like the bike delivered!
12 września 2022
Odpowiedź od Hoverboards for Sale
Hello,
Unfortunately the particular item you ordered has a 3-12 working day shipping period, we have no express options for these items
You ordered on the 3rd September, if we count weekends which very few courier companies do your parcel was delivered on day 11, or 8 working days from your purchase.
We hope you enjoy the bike.
Kind regards
SBUK
Delivery very good tracking my order left in safe place could not find it looked at photo it was left in brown bin but not mine the next door neighbours
Tracking very good when delivered was told left in safe place .Photo showed left in brown bin yes it was but not mine in next doors bin
2 września 2022
Odpowiedź od Hoverboards for Sale
Hi, sorry to hear about this.
As we aren't the courier it's hard for us to control what pictures they send you when an item is delivered, however we have passed your feedback over to them.
Please feel free to contact us is you need any help with anything.
REFURBISHED HOVERBOARD & KART DEAL
My daughter saved up and bought a Grade C refurbished hoverboard and kart package. It was dispatched promptly and was exactly as described ie. with cosmetic scratches but in full working order.
Her sister was so impressed that she ordered exactly the same refurbished hoverboard and kart package a few days later.
It has only been a week or so but we are extremely happy with both purchases - and feel reassured by the 6 month guarantee if anything should go wrong (fingers crossed!!!).
29 sierpnia 2022
Odpowiedź od Hoverboards for Sale
Thank you for your feedback, we are very glad you are enjoying your purchases and can email us if you have any issues.
Kind regards
SBUK
Good service
22 sierpnia 2022
Don’t bother
Numerous messages left but no call back. Waste of time & effort….
17 sierpnia 2022
Opinia niezależna
Odpowiedź od Hoverboards for Sale
Hi Jon,
Apologies you couldn't get through to us on this occasion. We are all working very hard behind the scenes and this call must have slipped through.
Please feel free to email us at info@smartboardsuk.com and one of the team will get back to you as soon as possible.
Great product, great service
After a quick chat with the sales guy who was really helpful, I bought a refurbished hoverboard and kart for my sons 10th birthday, he absolutely loves it! All working fine and in great condition. Had a little issue that the seat on the kart had a big crack in it when I got it out the box, but contacted customer service service and they sent a replacement immediately.
8 sierpnia 2022
Very poor service. Disappointing.
Sent board with motor fault second week in April, waited several weeks for update and had to chase on a number of occasions. Can't get through on the phone and no calls returned.
Board eventually repaired and returned end of June with new motor.
Worked for a few hours and then new motor stopped working.
No response from Smart Boards. Now considering legal action.
Would not recommend.
27 lipca 2022
Opinia niezależna
excellent efficient and quick service
excellent efficient and quick service
and a good product at a reasonable cost
8 lipca 2022
(Good)
(Good)
fast deliver the package.
Easy to communicate to costumer service
Quick to returned the item
(Bad)
Dont check the quality of the item.
Defect item.(not charging)
Until now i dont hear what happend to the returned item.
22 czerwca 2022
Doświadczenie Trustpilot
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