As I have to have someone, Katherine Hayhes, who has helped me 100% all week through the process of sorting out a replacement Sky Box + remote As I have a speech impairment + Epilepsy, Katherin... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We contacted Smart Cover to have our boiler serviced as per our maintenance contract and received a phone call the same day offering us service dates that week. The service, arranged by James Peter... Zobacz więcej
My company have done a number of Boiler services and repairs for this company and never been paid over £2,000 due. Strathclyde Heating & Utilities Smart Cover passed jobs to Repair Network Na... Zobacz więcej
I am very pleased with the service provided. The whole boiler service process went smoothly and without any problems. Everything was handled professionally, efficiently, and clearly from start to... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Smart Cover is a UK-based insurance provider specialising in home emergency cover - Boiler breakdown protection, Heating cover and Appliance Breakdown cover. Fairly priced with great customer support and our UK-wide network of approved engineers - giving homeowners and landlords genuine peace of mind when the unexpected happens.
Dane kontaktowe
Citibase, 42 – 44 Clarendon Road, Watford, WD17 1JJ, Watford, Zjednoczone Królestwo
- 03333449559
- enquiries@smart-cover.co.uk
- smart-cover.co.uk
4,3
Doskonała
4 tys. recenzji
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 31% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent customer service from…
Excellent customer service from Katherine Hayes, kept well informed of what was happening and when engineer would call.
9 stycznia 2026
Opinia niezależna
Odpowiedź od Smart Cover
Hello,
Thank you for your wonderful feedback, Mrs Porter.
We’re thrilled to hear that Katherine Hayes kept you well informed throughout the process and provided excellent support. We’ll be sure to pass on your kind words it means a lot to the team!
Kind regards,
Smart Cover Team
Odpowiedź od Smart Cover
Hello Yasin.
Thank you for your kind words.
We’re delighted to hear that Katherine was able to assist you and provide helpful support. We’ll be sure to pass on your feedback to her it’s always great for the team to hear!
Kind regards,
Smart Cover Team
Great service
Great service, Katherine Hayes was very helpful and friendly. The engineer arrived on time, was very polite and fixed the issue quickly!
7 stycznia 2026
Opinia niezależna
Odpowiedź od Smart Cover
Hello,
Thank you for your fantastic feedback, Carly.
We’re thrilled to hear that Katherine was helpful and friendly, and that the engineer attended promptly and resolved the issue quickly. We’ll be sure to pass your kind words on to the team it really means a lot!
Kind regards,
Smart Cover Team
Terrible service!
Terrible service!! Purchased appliance insurance for peace of mind in the event of a breakdown. Now I've been 3 weeks without a washer. No repair & no solution. Customer service is terrible. Constantly told its under review & will be in contact asap. Do not waste your money on these insurers!!
9 stycznia 2026
Opinia niezależna
Smart cover sales team was very helpful…
Smart cover sales team was very helpful as they helped me with all the information needed to choose the right plan for home emergency and offered me the best pricing. Very happy with sales journey.
2 stycznia 2026
Opinia niezależna
Odpowiedź od Smart Cover
Hello,
Thank you for your kind feedback, Uzma.
We’re delighted to hear that our sales team could provide all the information you needed and help you choose the right plan for your home emergency cover. It’s great to know you’re happy with your experience we really appreciate you taking the time to share!
Kind regards,
Smart Cover Team
Kathrine Hayes was great at keeping me informed.
Kathrine Hayes was great at keeping me informed throughout the process. Couldn’t fault her.
Shane’s the process itself was slow, which may have been down to the Christmas period.
5 stycznia 2026
Opinia niezależna
Satisfied
Katherine Hayes handled our claim and she was great help. She kept us informed about our claims process and ensured things moved quickly and smoothly.
28 grudnia 2025
Opinia niezależna
Answered queries promptly
Answered queries promptly. Found interaction helpful
30 grudnia 2025
Opinia niezależna
Superb efficiency and professionalism…
Superb efficiency and professionalism in handling customer requests by Kristie Parker.
30 grudnia 2025
Opinia niezależna
Re: varma/ John Hughes
Re: mr. John Hughes: gas safe and boiler engineer. He comes on time. Very thorough, friendly and knows what he is doing. Very knowledgeable. I would certainly recommend him as a gas safe engineer.
10 grudnia 2025
Opinia niezależna
My experience with kathrine was…
My experience with kathrine was outstanding she resolved my issue in fast timing and kept me updated throughout the process highly recommend kathrine
23 grudnia 2025
Opinia niezależna
Odpowiedź od Smart Cover
Hi Chelsea,
Thank you for sharing your experience. We’re delighted to hear that Katherine was able to resolve your issue quickly and kept you updated throughout the process. Your recommendation means a lot to us, and we’ll be sure to pass on your kind words to Katherine.
Kind regards,
The Smart Cover Team
Really easy process & great customer…
Really easy process & great customer service. Katherine was amazing throughout.
22 grudnia 2025
Opinia niezależna
Odpowiedź od Smart Cover
Hi Sarah,
Thank you for sharing your feedback. We’re thrilled to hear that you found the process easy and that Katherine provided such great support throughout. We’ll be sure to pass on your kind words to her!
Kind regards,
The Smart Cover Team
The whole process ran smoothly
The whole process ran smoothly. Katherine was very helpful and helped me from start to finish.
Very delightful experience.
Thank you so much.
19 grudnia 2025
Opinia niezależna
Odpowiedź od Smart Cover
Hi Hadiah,
Thank you for sharing your experience. We’re delighted to hear that the process ran smoothly and that Katherine was able to assist you from start to finish. We’ll be sure to pass on your kind words to her!
Kind regards,
The Smart Cover Team
Excellent service
I had to use my home emergency cover for a pest infestation we had. Although Smartcover were non committal on the turn around time for a visit from the pest control services, they came the very next day. David Williams and colleagues have been truly helpful by calling me and ensuring the visits were conducted and follow ups were made. Thank you for your help.
22 grudnia 2025
Opinia niezależna
Odpowiedź od Smart Cover
Hi Harprit,
Thank you for taking the time to share your experience. We’re pleased to hear that David Williams and the team were able to assist you promptly and ensure the pest control visits were completed smoothly. Your feedback means a lot, and we’ll be sure to pass on your kind words to the team.
Kind regards,
The Smart Cover Team
Easy process
My boiler service was booked for me by Jim Matthew and he told me what to expect and the timescale. There was a slight hiccup when the boiler engineer mussed the first appointment but Jom Matthew sorted it out to my satisfaction.
14 listopada 2025
Opinia niezależna
Odpowiedź od Smart Cover
Hi Marilyn,
Thank you for sharing your experience. We’re pleased to hear that Jim Matthew made the booking process clear and explained what to expect and the timescales. We also appreciate your patience with the initial missed appointment, and we’re glad Jim was able to step in and resolve this to your satisfaction.
Your feedback means a lot to us, and we’ll be sure to pass on your kind comments to Jim.
Kind regards,
The Smart Cover Team
Katherine was very cheery and polite…
Katherine was very cheery and polite she must be one of your best operators
Go Katherine 10/10
17 grudnia 2025
Opinia niezależna
Odpowiedź od Smart Cover
Hi Alistair,
Thank you for the fantastic feedback! We’re delighted to hear that Katherine was so cheery and polite while assisting you. She’ll be thrilled to hear your kind words and the 10/10 rating.
Kind regards,
The Smart Cover Team
Great communication and speedy response
Great communication and speedy response
17 grudnia 2025
Opinia niezależna
Odpowiedź od Smart Cover
Hi Flora,
Thank you for taking the time to share your feedback. We’re really pleased to hear you experienced great communication and a speedy response. It’s always our aim to keep customers informed and supported throughout.
Kind regards,
The Smart Cover Team
David as Smart Cover was fabulous
David as Smart Cover was fabulous. Farooq who sorted my boiler was a star!
SMCOV769465
14 grudnia 2025
Opinia niezależna
Odpowiedź od Smart Cover
Hi Richard,
Thank you for taking the time to leave such a positive review. We’re really pleased to hear that David provided fabulous support and that Farooq did a great job sorting out your boiler ⭐
We’ll be sure to pass on your kind words to both of them—they’ll be delighted to know their efforts made a difference.
Thank you for choosing Smart Cover.
Kind regards,
The Smart Cover Team
The call was answered within minutes…
The call was answered within minutes and the agent was very helpful and helped me with my claim l
13 grudnia 2025
Opinia niezależna
Odpowiedź od Smart Cover
Hi Beetson,
Thank you for taking the time to leave your review. We’re pleased to hear that your call was answered quickly and that our agent was able to assist you with your claim in a helpful manner.
We really appreciate your feedback and your support.
Kind regards,
The Smart Cover Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
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