As I have to have someone, Katherine Hayhes, who has helped me 100% all week through the process of sorting out a replacement Sky Box + remote As I have a speech impairment + Epilepsy, Katherin... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We contacted Smart Cover to have our boiler serviced as per our maintenance contract and received a phone call the same day offering us service dates that week. The service, arranged by James Peter... Zobacz więcej
Reakcja na opinię
My company have done a number of Boiler services and repairs for this company and never been paid over £2,000 due. Strathclyde Heating & Utilities Smart Cover passed jobs to Repair Network Na... Zobacz więcej
I am very pleased with the service provided. The whole boiler service process went smoothly and without any problems. Everything was handled professionally, efficiently, and clearly from start to... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Smart Cover is a UK-based insurance provider specialising in home emergency cover - Boiler breakdown protection, Heating cover and Appliance Breakdown cover. Fairly priced with great customer support and our UK-wide network of approved engineers - giving homeowners and landlords genuine peace of mind when the unexpected happens.
Dane kontaktowe
Citibase, 42 – 44 Clarendon Road, Watford, WD17 1JJ, Watford, Zjednoczone Królestwo
- 03333449559
- enquiries@smart-cover.co.uk
- smart-cover.co.uk
4,3
Doskonała
4 tys. recenzji
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 31% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Good service David was very helpful he’s done a…
David was very helpful he’s done a claim for me
12 grudnia 2025
Opinia niezależna
Odpowiedź od Smart Cover
Hi Robert,
Thank you for taking the time to leave your feedback. We’re pleased to hear that David was helpful and supported you with your claim. We’ll be sure to pass on your kind words to him.
Kind regards,
The Smart Cover Team
I found very informative and helpful
I found very informative and helpful
11 grudnia 2025
Opinia niezależna
Odpowiedź od Smart Cover
Hi Gillian,
Thank you for taking the time to leave your feedback. We’re pleased to hear that you found the service informative and helpful. Your comments are very much appreciated and will be shared with the team.
Kind regards,
The Smart Cover Team
Great customer services and sales team…
Great customer services and sales team really helped me to get a good price. Appreciate sales team efforts
10 grudnia 2025
Opinia niezależna
Odpowiedź od Smart Cover
Hi Faheem,
Thank you for your kind feedback. We’re really pleased to hear that our customer services and sales team were able to support you and help secure a good price. Your appreciation means a lot to us, and we’ll be sure to share your comments with the team.
Kind regards,
The Smart Cover Team
Odpowiedź od Smart Cover
Hi G W Paterson,
Thank you for taking the time to share your feedback. We’re pleased to hear that David Williams provided you with good service when you contacted us regarding your home emergency. Your comments will be shared with him and the team.
Kind regards,
The Smart Cover Team
Katherine Hayes was so helpful!
Katherine Hayes was so helpful! I really appreciate your patience while I considered our options. We were so happy to get our replacement machine today having not been able to wash clothes for over 2 weeks. Thank you so much!
3 grudnia 2025
Opinia niezależna
Odpowiedź od Smart Cover
Hi Kim,
Thank you for your kind feedback. We’re delighted to hear that Katherine Hayes was so helpful and patient while you considered your options. We understand how difficult it can be to manage without a washing machine, so it’s great to know that your replacement has now been delivered and you’re back up and running.
We’ll be sure to pass on your thanks to Katherine.
Kind regards,
The Smart Cover Team
Very professional
Very professional
Knows his job very well polite and considerate. David in the office was understanding and very prompt in trying to resolve the issue. All promises kept.
My grateful thanks to everyone at Smart Cover👍🏿🙏🏿
3 grudnia 2025
Opinia niezależna
Odpowiedź od Smart Cover
Hello,
Thank you so much for your wonderful feedback. We’re delighted to hear that both our engineer and David from the office were able to support you professionally and promptly. Keeping our promises and ensuring a smooth experience for our customers is something we take great pride in, so it’s truly appreciated to hear this recognised.
Thank you again for taking the time to share your experience — we’re always here if you need anything in the future.
Kind regards,
The Smart Cover Team
Good quick efficient service
Good quick efficient service. They came within a few days and the phone service was good too. Thanks to all including Katherine Hayes
26 listopada 2025
Opinia niezależna
Odpowiedź od Smart Cover
Hi Rena,
Thank you for sharing your feedback! We’re really pleased to hear that you received quick and efficient service, both over the phone and during the visit. We’ll make sure Katherine and the rest of the team see your kind words.
Thank you again for taking the time to leave a review — we truly appreciate it.
Kind regards,
The Smart Cover Team
Awful experience
Awful experience, they don't tell you when your boiler service is due (but you've been paying them all year for boiler cover!). You have to keep track yourself. You phone them to say your boiler service is due. They then take many weeks to arrange said service. But they don't keep you updated.
When my engineer appointment was finally arranged the engineer kept changing his arrival time, on the day. I work full-time & the last minute changes were hugely inconvenient. He then turned up 2 hrs earlier than he said after several changes. Turns out it wasn't the engineer himself that turned up but his mate. Also an engineer (so he said) but how am I supposed to know?! I complained to both engineers. The engineer who was supposed to come reacted extremely rude (implying that 2 hrs early is close enough to his ETA). I complained to Smart Cover but they didn't care. They said I'd received the boiler service I'd asked for. Their engineers' rudeness, their sheer lack of communication & the audacity of sending your mates doesn't bother Smart Cover. I shall never ever use them again.
9 października 2025
Opinia niezależna
5 stars
Always quickly and efficiently.
The engineers are professional and approachable.
So far only positives outcomes from my end.
Apart from that, it covers a vast range of services.
21 listopada 2025
Opinia niezależna
Odpowiedź od Smart Cover
Hi Dilia,
Thank you so much for your wonderful review! We're delighted to hear that you've consistently experienced quick and efficient service and that our engineers have been professional and approachable during their visits.
It’s great to know you’ve had positive outcomes so far and that you’re finding value in the wide range of services covered.
We truly appreciate your feedback and your trust in Smart Cover.
Kind regards,
The Smart Cover Team
I was satisfied with the service I…
I was satisfied with the service I received from David. Many thanks.
26 listopada 2025
Opinia niezależna
Odpowiedź od Smart Cover
Hi Brian,
Thank you for your feedback! We're glad to hear that you were satisfied with the service provided by David. We’ll be sure to pass on your thanks to him.
Kind regards,
The Smart Cover Team
Excellent support during my boiler issue
David who attended my call to sort the Boiler issue, was really friendly and knowledgeable about Boilers and knew exactly what needs to be done. Sorted to arrange for an engineer as soon as possible. Also he advised when the annual service need to be done next and when to book it. Very helpful. I will be happy to renew the cover next year again.
26 listopada 2025
Opinia niezależna
Odpowiedź od Smart Cover
Hi Jenson,
Thank you for taking the time to share your experience! We’re delighted to hear that David was friendly, knowledgeable, and able to assist with your boiler issue. It’s great to know you found the advice about your annual service helpful, and we look forward to supporting you again when you renew your cover next year.
Kind regards,
The Smart Cover Team
So far not great
Smart cover have so far been difficult to pin down. I took out my policy on 3rd October & requested & paid for a boiler service. I'm still waiting for it. Last week I chased the issue up again for the 3rd time & was asked to find an engineer myself & they would cover the cost up to a certain value. I haven't had success at finding a local engineer though I've made numerous calls. Anyone willing to do the service has a long waiting list. When I rang Smartcover again today to update them & ask them how long it will take them to find an engineer I was given a different number to ring, for a company called Assuranty. When I rang that number Assuranty said they have no connection with Smartcover. So I had to go through Smartcovers automated system & queue again to speak to someone. They told me my order for a boiler service had been put on hold as they were relying on me to find someone. So time consuming & frustrating. David, the last phone operator, was understanding & helpful. He asked me to leave this review.
25 listopada 2025
Opinia niezależna
David was very helpful and organized a…
David was very helpful and organized a drain company to attend the same day to clear the sewage overflow in my garden, great result thanks.
18 listopada 2025
Opinia niezależna
Odpowiedź od Smart Cover
Hi Val,
Thank you for sharing your feedback. We’re delighted to hear that David was able to assist quickly and organize same-day support to resolve the sewage overflow. It’s great to know the outcome was satisfactory, and we’ll be sure to pass on your kind words to him.
Kind regards,
The Smart Cover Team
Very good service from Smart Cover…
Very good service from Smart Cover right from start of the electrical breakdown till, everything was sorted
17 listopada 2025
Opinia niezależna
We had an engineer this morning to…
We had an engineer this morning to service our boiler , his name is Zak and what a fantastic person he was . Done his best . I am very happy about his job and must recommend him .
18 listopada 2025
Opinia niezależna
The dishwasher
Dealt with in a very efficient helpful timely way by Katherine
18 listopada 2025
Opinia niezależna
Odpowiedź od Smart Cover
Hi Elaine,
Thank you for taking the time to leave your feedback. We’re delighted to hear that Katherine was able to handle your dishwasher claim efficiently and in a timely manner. We’ll be sure to pass on your kind words to her.
Kind regards,
The Smart Cover Team
Thankyou David Williams (Customer…
Thankyou David Williams (Customer Service) for a smooth, stress-free cancellation of my policy.
Usually you get pressured into staying and not cancelling which has put me off ever using a company again.
David was very easy to talk to and understand.
Thankyou !
Julie Bannister
17 listopada 2025
Opinia niezależna
Odpowiedź od Smart Cover
Hi Julie,
Thank you for sharing your experience. We’re pleased to hear that David was able to make your policy cancellation smooth and stress-free. We’ll pass on your kind words to him, and we appreciate your feedback.
Kind regards,
The Smart Cover Team
Great service from Katherine
Kathrine seemlessly organised my boiler servicing so that it occurred during a scheduled repair. It saved me a day off work.
4 listopada 2025
Opinia niezależna
Odpowiedź od Smart Cover
Hi Roy,
Thank you for sharing your feedback. We’re delighted to hear that Katherine was able to organise your boiler service so efficiently and help save you a day off work. We’ll be sure to pass on your kind words to her.
Kind regards,
The Smart Cover Team
Appliance Support
Katherine was supportive and professional throughout my claim.
29 września 2025
Opinia niezależna
Odpowiedź od Smart Cover
Hi Jill,
Thank you for your feedback. We’re pleased to hear that Katherine provided supportive and professional assistance throughout your claim. We’ll make sure your kind words are passed on to her.
Kind regards,
The Smart Cover Team
Logged leakage problem on Thursday and…
Logged leakage problem on Thursday and fixed by the following Thursday. Kept informed and engineer did his job. All good
6 listopada 2025
Opinia niezależna
Odpowiedź od Smart Cover
Hi John,
Thank you for sharing your experience. We’re glad to hear that your leakage issue was resolved promptly and that you were kept informed throughout the process. We’ll pass your kind words on to the engineer involved.
Kind regards,
The Smart Cover Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.