Someone called Ann emailed me straightaway because she wasn't able to understand me cos of my speech impairment And emailing each this morning has made it a lot easier to do this that there is a... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We contacted Smart Cover to have our boiler serviced as per our maintenance contract and received a phone call the same day offering us service dates that week. The service, arranged by James Peter... Zobacz więcej
I am very pleased with the service provided. The whole boiler service process went smoothly and without any problems. Everything was handled professionally, efficiently, and clearly from start to... Zobacz więcej
My company have done a number of Boiler services and repairs for this company and never been paid over £2,000 due. Strathclyde Heating & Utilities Smart Cover passed jobs to Repair Network Na... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Smart Cover is a UK-based insurance provider specialising in home emergency cover - Boiler breakdown protection, Heating cover and Appliance Breakdown cover. Fairly priced with great customer support and our UK-wide network of approved engineers - giving homeowners and landlords genuine peace of mind when the unexpected happens.
Dane kontaktowe
Citibase, 42 – 44 Clarendon Road, Watford, WD17 1JJ, Watford, Zjednoczone Królestwo
- 03333449559
- enquiries@smart-cover.co.uk
- smart-cover.co.uk
4,2
Dobra
4 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 31% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Mr Steve Lopez was the Claim Handler…
Mr Steve Lopez was the Claim Handler and impeccable professional gentleman of high credibility assertiveness a sense of responsibility and a person who lead from the front who understood my serious predicament as I had a home emergency that affected the elderly.
10 lutego 2026
Opinia niezależna
Odpowiedź od Smart Cover
Hello,
Thank you for your feedback. We’re delighted to hear that Steve Lopez provided professional and responsible support during your home emergency. It’s great to know that his assistance helped you during such an important situation, and we’ll be sure to pass on your kind words to him.
Thank you for choosing Smart Cover Insurance.
Kind regards,
The Smart Cover Team
Mr A Rauf
Ms, Hayes, was very professional, positive and good at her job. Thanks
2 lutego 2026
Opinia niezależna
Odpowiedź od Smart Cover
Hello,
Thank you for your kind feedback, Mr Rauf. We’re pleased to hear that Katherine Hayes provided a professional and positive service. Your appreciation means a great deal to us, and we’ll be sure to pass your comments on to her.
Kind regards,
The Smart Cover Team
James peter was great
30 stycznia 2026
Opinia niezależna
Odpowiedź od Smart Cover
Hi Kaiser,
Thank you for taking the time to leave us a review. We’re really pleased to hear that James provided you with great service. We’ll be sure to pass on your kind feedback to him.
Kind regards,
The Smart Cover Team
Dishwasher
spoke to David Williams who dealt with my dishwasher claim. he was polite, friendly and very helpful
29 stycznia 2026
Opinia niezależna
Odpowiedź od Smart Cover
Hi Jean,
Thank you for taking the time to leave your feedback. We’re pleased to hear that David was polite, friendly, and helpful in dealing with your dishwasher claim. We’ll be sure to pass on your kind comments to him.
Kind regards,
The Smart Cover Team
My emergency blocked drains was made…
My emergency blocked drains was made easy with David guiding me every step of the way and made sure the contractor was with me in four hours after my claim was logged
David also called me back to make sure that I was happy and that the work was done satisfactory and I will be recommending the company to my friends
26 stycznia 2026
Opinia niezależna
Odpowiedź od Smart Cover
Hello,
Thank you for your wonderful feedback, Nora.
We’re thrilled to hear that David guided you throughout the process and ensured the contractor attended quickly. It’s great to know he also followed up to make sure everything was completed to your satisfaction. Your recommendation means a lot to us thank you for trusting Smart Cover!
Kind regards,
Smart Cover Team
Excellent service at a competitive price
Excellent service at a competitive price
26 stycznia 2026
Opinia niezależna
Odpowiedź od Smart Cover
Hi Darren,
Thank you for your kind feedback. We’re delighted to hear you found our service excellent and competitively priced. Your support is greatly appreciated.
Kind regards,
The Smart Cover Team
Supportive staff.
Supportive staff.
I called to claim for a blocked drain, but was told that the insurance I took was for emergencies.
As a good gesture, David Williams was kind enough to support me with the cover, as I was very upset that I had taken the wrong insurance cover. He promised to get an engineer to sort the drain issue for me
23 stycznia 2026
Opinia niezależna
Odpowiedź od Smart Cover
Hello,
Thank you for sharing your experience, Ms Oyefeso.
We’re glad David could support you and help resolve the drain issue, even though the cover wasn’t the right one initially. Going the extra mile to assist our customers is exactly what we aim for, and we’re pleased it made a positive difference for you.
Kind regards,
Smart Cover Team
Katherine Hayes
The person who dealt with our claim was Katherine Hayes. We made the claim on-line on Sunday afternoon and the whole job was completed by Tuesday afternoon. Katherine dealt with out initial contact in an excellent and professional manner. The claim was approved quickly (by Monday mid-morning) and an engineer got in touch on Monday evening to make arrangements to visit on Tuesday and deal with the problem.
1 stycznia 2026
Opinia niezależna
Odpowiedź od Smart Cover
Hi,
Thank you for taking the time to share your experience. We’re really pleased to hear that Katherine Hayes handled your claim efficiently and professionally, and that the issue was resolved so quickly from start to finish. We’ll be sure to pass on your kind feedback to Katherine.
Kind regards,
The Smart Cover Team
Claim and problem was sorted out within 24 hours
Claim and problem was sorted out within 24 hours.
Excellent service, plumber was great
19 stycznia 2026
Opinia niezależna
Odpowiedź od Smart Cover
Hi Kevin,
Thank you for taking the time to leave your review. We’re delighted to hear that your claim was resolved within 24 hours and that you were happy with the service provided by the plumber.
We really appreciate your feedback and your kind words.
Kind regards,
The Smart Cover Team
Problem sorted given 4 stars not 5 as…
Problem sorted given 4 stars not 5 as the boiler is repaired today is a Tuesday and I reported the issue on Friday night with a message as no one replied and called again on Saturday morning I was told that an engineer will visit the tenants on Monday although was mentioned that they have 2 young children in a cold weather no heating or hot water, the tenant was called on Monday ti arrange an appointment that was given on Tuesday another day of delay don’t mention that the engineer was confused us with another customer saying that I have to pay for parts, the customer service solved the problem at the end thanks to Steve who answered the phone
20 stycznia 2026
Opinia niezależna
Odpowiedź od Smart Cover
Hello,
Thank you for your feedback, Hadir.
We’re glad to hear that Steve was able to assist and get the boiler issue resolved in the end. We do apologise for the initial delays and confusion this isn’t the experience we aim to provide, especially when it impacts families in difficult conditions. Your feedback is valuable and will help us improve our processes going forward.
Kind regards,
Smart Cover Team
Excellent Customer Service from Katherine Hayes.
I’ve been a Smart Cover customer for around seven years and wanted to highlight the excellent service I received on my recent tumble dryer claim.
Katherine Hayes handled my claim from start to finish and kept me informed at every stage, including updates about an engineer delay. When the appliance couldn’t be repaired, she quickly provided replacement options. I requested a cash settlement to upgrade to a more energy-efficient dryer, which Katherine approved without hesitation.
The entire process was completed in just four days — well within the stated 7–14 day timeframe. I’m absolutely delighted with the service and very impressed with Katherine’s professionalism and efficiency. It made what can often be a stressful process a genuinely positive experience.
19 stycznia 2026
Opinia niezależna
Odpowiedź od Smart Cover
Hi Jasmine,
Thank you so much for your detailed and thoughtful review. We’re delighted to hear that Katherine provided such excellent support throughout your tumble dryer claim and kept you fully informed at every stage.
It’s great to know the process was completed well within the expected timeframe and that the cash settlement option worked perfectly for your upgrade plans. We’ll be sure to pass on your kind words to Katherine ,she’ll be thrilled to hear them.
Thank you for being a loyal Smart Cover customer over the years. Your feedback truly means a lot to us.
Kind regards,
The Smart Cover Team
Wash Machine Repairs
Brilliant service received from Katherine Hayes, excellent follow ups and proactive.
19 stycznia 2026
Opinia niezależna
Odpowiedź od Smart Cover
Hi Watson,
Thank you for taking the time to leave such a great review. We’re really pleased to hear that you received brilliant service from Katherine and that her proactive approach and follow-ups made a positive difference.
We’ll be sure to pass on your kind feedback to her. Thanks again for choosing Smart Cover.
Kind regards,
The Smart Cover Team
Not very happy
My wife initially phoned your company, but was told you couldn't speak with her as the policy is in my name. While I was talking with your agent, I pointed out that the policy is, in fact, in both our names!
Although your man tried hard, I'm afraid I found it difficult to communicate with him due to his accent.
Hopefully, he has now put the claim in motion but as it is now Friday, he said nothing can be done until next week!!!! So the food in our fridge/freezer will deteriorate!
16 stycznia 2026
Opinia niezależna
Good service offered by Smart Cover…
Good service offered by Smart Cover especially KATHERINE HAYES who assisted me throughout the process. Identified parts for repairs were sourced in a timely manner during the Christmas break of 2025.
16 stycznia 2026
Opinia niezależna
Odpowiedź od Smart Cover
Hello Scott,
Thank you so much for your kind feedback. We’re delighted to hear that Katherine provided excellent support and kept you informed throughout your tumble dryer claim. Managing delays transparently and helping customers find the best outcome is something we take seriously, and we’re pleased this resulted in a positive experience for you.
We’ll be sure to pass on your lovely comments to Katherine. Thank you for choosing Smart Cover.
Kind regards,
The Smart Cover Team
Service generally good
Service generally good. Had difficulty contacting the mai n office at times though.
15 stycznia 2026
Opinia niezależna
Odpowiedź od Smart Cover
Hello,
Thank you for your feedback, Scott.
We’re pleased to hear that you found our service generally good. We do apologise for the difficulty in contacting our main office at times your comments will help us improve accessibility and response times for all our customers.
Kind regards,
Smart Cover Team
Amazing customer service and amazing prices
I normally only write reviews if things go wrong but in this case I felt I had to write this one. I was a customer of another well known insurer of domestic appliances but switched to Smartcover as the other insurer wanted £15 pm to cover my cooker. Smartcover have covered it for half that price. On the 12/1 the heating element went in my cooker, I put the claim in on the 13/1. Today the repair has been completed. The last time the same thing happened with the other insurer it was over 3 weeks to get my appliance repaired. I am absolutely astounded by the level of customer service I have received. If anyone is thinking about getting appliances insured with Smartcover, my advice would be to do it, you absolutely won’t regret it at all. The lady who dealt with it was called Katherine Hayes and she was amazing throughout. I’m still genuinely amazed how quick the repair was carried out. I can’t say it enough, these guys are the real deal. Great prices and customer service is second to none
15 stycznia 2026
Opinia niezależna
Odpowiedź od Smart Cover
Hello Rachel,
Thank you so much for taking the time to share such a detailed and positive review. We’re truly delighted to hear about your experience and that the repair to your cooker was completed so quickly after your claim was submitted.
Providing reliable cover at a fair price, alongside prompt and supportive service, is exactly what we aim to deliver, so it’s great to know this stood out—especially in comparison to your previous insurer.
We’re especially pleased to hear your kind words about Katherine Hayes. She takes great pride in supporting customers throughout their claims, and your feedback will certainly be shared with her.
Thank you for choosing Smart Cover and for recommending us to others—it really does mean a lot to the team.
Kind regards,
The Smart Cover Team
David executed my request immediately
15 stycznia 2026
Opinia niezależna
Odpowiedź od Smart Cover
Hi M. FitzGibbon,
Thank you for taking the time to leave a review. We’re pleased to hear that David was able to act on your request immediately and provide the prompt support you expected.
We’ll be sure to share your feedback with David it’s always encouraging for our team to hear when their efforts are appreciated.
Kind regards,
The Smart Cover Team
As I pay monthly I had to pay the…
As I pay monthly I had to pay the remaining months which is understandable but Steve was understanding and explaining everything great service and locksmith attended very quickly. I would highly recommend them
Thank you
11 stycznia 2026
Opinia niezależna
Odpowiedź od Smart Cover
Hello Annie,
Thank you for your lovely feedback, Annie.
We’re really pleased to hear that Steve took the time to clearly explain everything and support you through the process that’s exactly the level of service we aim to provide.
We’re also glad the locksmith was able to attend quickly and resolve the issue for you. Your recommendation truly means a lot to us, and we appreciate you choosing Smart Cover.
Kind regards,
Smart Cover Team
i would like to give a review on David…
i would like to give a review on David Williams the customer service agent i have spoke to the past few days he has really helped and supported me with my problem with the boiler
12 stycznia 2026
Opinia niezależna
Odpowiedź od Smart Cover
Hello,
Thank you for your kind words, Carol.
We’re delighted to hear that David Williams was able to support you and assist with your boiler issue. We’ll be sure to pass your feedback on to him it’s always great for the team to hear that their efforts make a real difference!
Kind regards,
Smart Cover Team
Excellent customer service from…
Excellent customer service from Katherine Hayes, kept well informed of what was happening and when engineer would call.
9 stycznia 2026
Opinia niezależna
Odpowiedź od Smart Cover
Hello,
Thank you for your wonderful feedback, Mrs Porter.
We’re thrilled to hear that Katherine Hayes kept you well informed throughout the process and provided excellent support. We’ll be sure to pass on your kind words it means a lot to the team!
Kind regards,
Smart Cover Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.