Sent an email to the information address about the an event at the F1. A girl called Lucy replied straight away with helpful answers and even managed to sort a refund as i had booked the wrong day. W... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I would rather rate 0 stars. We booked karting on 22 July 2026. Suddenly our CONFIRMED booking was cancelled without any explanation. Moved to 23 July where we are no longer in Silverstone. No other a... Zobacz więcej
Reakcja na opinię
The staff member that responded to my query, had looked up my ticket details so her response was specific to me, she was able to offer advice on other issues for me, again tailored to my needs (disabl... Zobacz więcej
Reakcja na opinię
I emailed in with a problem, Sam emailed me back and we had a conversation which was so helpful, eventually going the extra mile for me to get me what I needed. As someone who deals with the public a... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
The ultimate destination for motorsport enthusiasts, thrill-seekers, and unforgettable experiences! We’re renowned worldwide as the home of British Motorsport. From adrenaline-fueled race days to immersive driving experiences, we offer something for everyone. Explore our state-of-the-art facilities, including trackside hospitality, adrenaline-pumping days out, and luxurious Escapade stays for a truly unforgettable getaway. Whether you're cheering from the stands or behind the wheel, Silverstone promises an experience like no other.
Dane kontaktowe
JBC Silverstone Circuit, NN12 8TN, Silverstone, Zjednoczone Królestwo
- enquiries@silverstone.co.uk
- silverstone.co.uk
4,3
Doskonała
1 tys. recenzji
Odpowiada na 94% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
McLaren experience!
McLaren experience!
8 laps with Sid round Silverstone, absolutely astounding!!!
28 marca 2026
Opinia niezależna
Odpowiedź od Silverstone
We are thrilled to hear you enjoyed your McLaren Experience here at Silverstone. It is wonderful to know the McLaren and the circuit left such an astounding impression. We hope to welcome you back soon.
Website tricky to navigate but…
Website tricky to navigate but responded to email within 24 hours. Only time will tell if the info was correct!
28 marca 2026
Opinia niezależna
Odpowiedź od Silverstone
We are pleased that our team was able to respond to your email quickly. We aim to provide clear and accurate information every time, and we hope the details we provided prove helpful. If anything seems unclear or you need further clarification, please do not hesitate to reach out.
Ridiculous customer service
Ridiculous customer service.
Can’t get hold of anyone on the phone, don’t no what my options are, received an experience and want to bring my son but have no idea what my options are. Asked to give feedback whilst receiving no support.
27 marca 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you for taking the time to share your feedback. We are sorry to hear about the frustration you have experienced while trying to reach us. To clarify, we do not operate an incoming phoneline, but our team is fully contactable through our social media chat channels or through the Get in Touch button on our website. These are the fastest and most direct ways to reach the correct department for assistance.
Our team is more than happy to guide you through what is available and ensure you have all the details you need.
We apologise that you have felt unsupported so far. That is certainly not the experience we aim to provide, and we appreciate you bringing this to our attention. Please reach out through one of the channels above, and we will do everything we can to assist you promptly.
I had a query which I sent by email and…
I had a query which I sent by email and they couldn’t have been more efficient in sorting me out
22 marca 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you for taking the time to leave a review. We are really pleased to hear that our team were able to help and that your query was sorted so efficiently. Providing quick, clear support is a priority for us, so it is great to know we hit the mark.
One word for my experience - EXTRAORDINARY
If I could give Silverstone more than 5 stars, I would.
A huge thank you to Phoebe, who supported me from start to finish. I knew I wanted to experience the British GP for a special occasion with my family, but I had no idea what to book, where to stay, or how to balance everyone’s different needs.
Phoebe was incredibly patient and friendly. It took me 3 months to make the decision! She took the time to really understand what I was looking for, clearly explained the hospitality options, camping choices, and new offerings, and helped me shape the right experience for us. She liaised closely with the camping team who were super responsive too.
What I appreciated most was that I never felt under pressure to make a decision. I felt reassured throughout that I was making the right choice, and there was no sense of being aggressively “upsold” like you sometimes get elsewhere.
The booking process was seamless, and the communication since has been excellent and made it so easy to share everything with my family and get everyone excited.
We can’t wait! Thank you!
9 marca 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you so much for sharing such an extraordinary review. We are absolutely delighted to hear about your experience.
Phoebe will be thrilled to read your kind words. It is wonderful to hear how she helped you navigate all the options to create the perfect British GP experience for your family. We are also glad the camping team were able to support the process so smoothly.
We are happy to hear that the booking journey felt seamless and that the communication since has helped build excitement for such a special occasion.
We cannot wait to welcome you and your family to Silverstone for an unforgettable weekend.
Needed help and advice from customer…
Needed help and advice from customer service they were very helpful with my enquiries and very friendly
25 marca 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you so much for your review. We are really glad to hear that our customer service team were able to help with your enquiries and that you found them friendly and supportive.
Had an issue with my online booking
Had an issue with my online booking - but Val responded to my on line enquiry straightaway and was brilliant
Resolved in a day
Thank you !
23 marca 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you for your review. We are so glad to hear that Val was able to step in quickly and resolve the issue with your booking. Providing fast and brilliant support is exactly what we aim for, and it is great to know everything was sorted within a day.
great experience with the support team
Last year I booked 2 tickets for the 2026 British GP and we had the Bus Transfer available for free, but you had to select it for ALL the people in the booking and I had missed that - I only selected 1 out of 2 at that time.
A few days ago I emailed the support team in the evening asking to update the 2nd bus transfer on our booking and also to change the pick-up station I initially selected. Next morning I woke up with a confirmation email in my inbox and everything was already updated. Thank you Lucy, you are awesome.
24 marca 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you so much for taking the time to share your experience. We are thrilled to hear that you had such a great interaction with our Customer Service team. It is fantastic to know that we were able to quickly update both your bus transfer and pick-up station exactly as needed. Lucy will also be delighted to hear your kind words.
If there is anything else you need as your 2026 British GP trip gets closer, we are always here to help.
Odpowiedź od Silverstone
Thank you so much for your kind words. We are delighted to hear you received excellent service. Your feedback means a lot to us, and we are glad we could provide the support you needed.
Understood my issue and dealt with…
Understood my issue and dealt with effectively and in line with my request.
24 marca 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you for your feedback. We are really pleased to hear that our team understood your issue clearly and were able to resolve it effectively and exactly as you requested. We truly appreciate you taking the time to share your experience.
Explained perfectly
I tried phoning first but the phone was not answered or it just cut off so had to resort to email, I sent my request ref park and ride the reply said it could take up to 48hrs to reply well when I received a reply from Lucy in about 10 mins I was impressed Lucy answered my question but I was still not sure if id got it wright so replied to Lucy straight away and Lucy got straight back and my issue was solved great customer service and thank you Lucy
23 marca 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you for your lovely review. We are really pleased to hear that Lucy was able to reply to your Park and Ride enquiry so quickly and help resolve everything for you. It is great to know her clear explanations and prompt responses made the process easy.
Just to clarify, Silverstone does not operate an incoming phone line, our team is contactable through our social media webchat or via the Get in Touch page on our website. We appreciate your understanding and are glad the email route worked smoothly for you on this occasion.
We will be sure to pass on your thanks to Lucy, she will really appreciate it.
Inclusive and efficient
As a charity we book many visits to Silverstone, the accessibility team are efficient, competent and responsive at all times, they have a huge knowledge of the circuit and can advise on suitable areas for varying disabilities, Silverstone is inclusive and forward thinking with their commitment to allowing everyone to enjoy the experience. We look forward to many years continuing to work with Silverstone for our beneficiaries creating more special days.
4 lipca 2025
Opinia niezależna
Odpowiedź od Silverstone
Thank you so much for your wonderful review. We are truly grateful for your kind words and for the trust you place in us. It is fantastic to hear that our Accessibility Team have consistently provided efficient, knowledgeable and responsive support for your visits.
We are delighted that our team’s understanding of the circuit and its accessible areas has helped you plan the best experiences for your beneficiaries. Your acknowledgement of our commitment to inclusivity means a great deal to us.
I love the quick response to my…
I love the quick response to my enquiries from the customer service. The answer was also direct and clear.
23 marca 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you for your lovely review. We are really pleased to hear that our team responded so quickly to your enquiry and that the information you received was clear and direct. We truly appreciate your kind feedback.
I sent an email to ask about tickets…
I sent an email to ask about tickets for the opening concert. Lucy replied very quickly and answered all my questions clearly.
Excellent customer service
22 marca 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you for your lovely review. We are really pleased to hear that Lucy replied so quickly and was able to answer all your questions clearly about the opening concert. It is great to know you received excellent customer service.
We appreciate you taking the time to share your experience.
fantastic response and help
fantastic response and help , and even pre booked my parking, thank you
11 marca 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you for your fantastic review. We are really pleased to hear you received such a great response and that our team were able to help. We are glad everything was sorted smoothly, and we truly appreciate your kind words.
Super efficient and friendly service
23 marca 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you for your lovely review. We are really pleased to hear you received such super‑efficient and friendly service from our team. We truly appreciate you taking the time to share your experience.
Val at Silverstone was fabulous
Val at Silverstone was fabulous. Tickets for the F1 are not cheap so I wanted to make sure I got things right. No question was too much. Couldn’t have asked for more. Thanks Val :-)
16 marca 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you for your fantastic review. We are delighted to hear that Val was so helpful throughout your ticket booking. It is great to know she was able to answer all your questions and give you complete peace of mind. We will make sure she sees your lovely comments, they will mean a lot to her.
Thank you again for taking the time to share your experience.
Really Helpful as Always
Just used their submit a request service for a query I had and as always got a quick, clear and helpful reply as usual. Thanks Silverstone!
19 marca 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you for your kind review. We are really pleased to hear that you received a quick, clear and helpful response through our request service. It is great to know we have been able to support you consistently.
Thank you again for taking the time to share your experience, we really appreciate it.
I received excellent customer service…
I received excellent customer service from Sam at Silverstone. They were very prompt in their response and extremely helpful and flexible in sorting out my enquiry. Thank you it was very much appreciated.
16 marca 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you for your wonderful review. We are really pleased to hear that Sam provided such excellent customer service and was prompt, helpful, and flexible in resolving your enquiry. We will be sure to pass on your kind words.
Thank you again for taking the time to share your experience.
Booked 2 tickets for this years F1 GP…
Booked 2 tickets for this years F1 GP and also park and ride to the circuit but wasn’t sure if I had booked the park and ride correctly for 2 people
I sent a message request asking for confirmation I had booked it correctly
Or do I need to alter my booking
After a very short wait back came a response explaining that I had booked correctly
Great Customer Service
18 marca 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you for your lovely review. We are really pleased to hear that our team were able to confirm your Park and Ride booking so quickly and put your mind at ease. It is great to know everything was booked correctly and that you received the reassurance you needed.
We truly appreciate you taking the time to share your experience, and we hope you have an amazing time at this year’s Grand Prix.
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