Sent an email to the information address about the an event at the F1. A girl called Lucy replied straight away with helpful answers and even managed to sort a refund as i had booked the wrong day. W... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I would rather rate 0 stars. We booked karting on 22 July 2026. Suddenly our CONFIRMED booking was cancelled without any explanation. Moved to 23 July where we are no longer in Silverstone. No other a... Zobacz więcej
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The staff member that responded to my query, had looked up my ticket details so her response was specific to me, she was able to offer advice on other issues for me, again tailored to my needs (disabl... Zobacz więcej
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I emailed in with a problem, Sam emailed me back and we had a conversation which was so helpful, eventually going the extra mile for me to get me what I needed. As someone who deals with the public a... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
The ultimate destination for motorsport enthusiasts, thrill-seekers, and unforgettable experiences! We’re renowned worldwide as the home of British Motorsport. From adrenaline-fueled race days to immersive driving experiences, we offer something for everyone. Explore our state-of-the-art facilities, including trackside hospitality, adrenaline-pumping days out, and luxurious Escapade stays for a truly unforgettable getaway. Whether you're cheering from the stands or behind the wheel, Silverstone promises an experience like no other.
Dane kontaktowe
JBC Silverstone Circuit, NN12 8TN, Silverstone, Zjednoczone Królestwo
- enquiries@silverstone.co.uk
- silverstone.co.uk
4,3
Doskonała
1 tys. recenzji
Odpowiada na 94% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Silverstone
Thank you for your review. We are really pleased to hear that your enquiry was handled quickly, accurately, and helpfully. Providing clear and efficient support is a priority for us, so it is great to know we met your expectations.
PA scheme
I applied for the PA scheme for my husband the procedure was easy to follow and the application actioned within hours
13 kwietnia 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you for your review. We are really pleased to hear that you found the PA scheme application process easy to follow and that it was actioned so quickly. Making our accessibility processes clear and efficient is extremely important to us, so it is great to know we delivered on that for you and your husband.
It's a great kart track but watch out for track limits
It's a great kart track and the long races are good value BUT a warning about the briefing. They did not appear to make any reference to track limits, and then proceeded to black flag several of the front runners for using a flat kerb at T1, including my son who was black-flagged from the lead of the race without (that I saw) any prior warnings. Losing a whole lap meant little chance of recovery for those that were caught by it. A cone then went out, which advantaged everyone who had not been brought in already.
Not a serious, serious race of course. But don't enforce things that the drivers aren't clear about. Lots of the flat kerbs were apparently ok - or was that just because race control could only see the nearest one?
11 kwietnia 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you for taking the time to share such detailed feedback, we really appreciate it. We are pleased to hear that you enjoyed the karting circuit and found the longer races good value, but we are sorry to learn that the enforcement of track limits during your session caused frustration.
You are absolutely right that clear and consistent communication is essential, particularly around track limits and race control procedures. Your comments about the briefing and the impact this had on the race outcome have been noted, and we will be reviewing this with the karting team to ensure expectations are clearly explained to all drivers before sessions begin. We will also look at how warnings and enforcement are applied to ensure they feel fair and transparent.
Thank you again for raising this, feedback like yours helps us refine and improve the overall experience. We hope to welcome you and your son back in the future for an even better race experience.
Contacted Silverstone about…accessibility
Contacted Silverstone about accessibility to F1 and they were so helpful they answered all my questions promptly would definitely use them again
11 kwietnia 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you for your review. We are really pleased to hear that our team was able to help with your accessibility questions for F1 and that all your enquiries were answered promptly. Making sure our guests feel informed and supported, especially when it comes to accessibility, is extremely important to us.
We truly appreciate your kind words and would be very happy to assist you again in the future. If you have any further questions as your visit approaches, please do not hesitate to get in touch.
Broken telemetry
I was really excited to try the new karting track for an hour of racing.
Unfortunately, my kart (Kart 3) didn’t reliably register laps when crossing the timing line. As a result, several of my laps were recorded as taking multiple minutes (including one over 5 minutes), and the system shows me as being lapped 17 times, despite never leaving the track or stopping.
The timing suggests I was alternating between crawling round the track and setting the occasional miracle lap.
It’s a shame, as the experience itself was enjoyable, but the timing failure completely undermined the results, especially given the cost of the session.
I’d appreciate someone getting in touch to review the data from this race.
10 kwietnia 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you for your feedback regarding your recent karting session.
We are aware of the issue you have described with the timing system and understand how this would detract from the overall experience. If you would like this reviewed in more detail, please contact our Karting team through the Get In Touch page on our website, where they will be happy to discuss the session data with you further.
We appreciate you bringing this to our attention and hope to assist you directly.
I booked an open Laps session on 10th…
I booked an open Laps session on 10th April 2026.
It was a birthday present for myself, and looking forward to trying out the circuit.
I had an accident which damaged my legs, back and hands.
I couldn't walk back to pits as I could not put any pressure on my legs.
I was offered no onside medical assistance.
And no refund was offered
10 kwietnia 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you for raising your concerns regarding your Karting session.
We can confirm that we have been in direct contact with you to discuss the incident and to understand the circumstances surrounding it. We take matters of customer safety and experience extremely seriously and are currently reviewing the details raised as part of our resolution process.
We appreciate you taking the time to engage with us and will continue working with you to bring this matter to a fair and appropriate conclusion.
Top class customer service.
Logged a request online, got a call soon after and Katie could not have been nicer and more helpful. Talked through what I wanted to do because of my mix up and she sorted it out without any problems at all. Top class customer service!!
10 kwietnia 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you so much for your fantastic review. We are delighted to hear that Katie was able to get in touch quickly and provide such helpful support. Taking the time to talk through your situation and resolve everything smoothly is exactly the level of service we strive to deliver. Katie will be thrilled to receive your kind words.
I sent an enquiry by email and received…
I sent an enquiry by email and received a response within an hour or so. My follow up questions were also answered promptly - very good customer services I have to say.
9 kwietnia 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you for your kind review. We are really pleased to hear that your enquiry was answered so quickly and that your follow‑up questions were handled promptly too. Providing efficient and helpful customer service is very important to us, so it is great to know we made a positive impression.
Silverstone karting was amazing
Silverstone karting was amazing. Definitely worth the wait. Both adult and child courses were so much fun. The beginner races had a mix of abilities. There were several experienced karters and one or two who were on there for the first time. This caused a couple of accidents.
I had travelled with my elderly parents and unfortunately there was nowhere for them to sit. The viewing gallery upstairs was standing room only.
The Box Box Pizza restaurant had good food. However, the service was pretty much non existent. You order using a QR code and they bring the food.
I had pre paid for the video for the beginner karting and it hadn’t worked. The counter staff were unable to support and I was told to contact customer services. So, I had left feeling very disappointed. However, after contacting customer services the recovery and contact was exceptional.
I’m assuming the issues we had with the Box Box Pizza, the seating and the video were possibly teething problems, as we went in the first few days of it being opened.
5 kwietnia 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you for taking the time to share such a detailed review of your Silverstone Karting experience. We are delighted to hear that you enjoyed the karting itself and that both the adult and child sessions were great fun, it is especially nice to know that the beginner races provided an exciting experience across a mix of abilities.
We really appreciate your openness in highlighting the areas that did not quite meet expectations. As you rightly noted, these areas were still settling in during the first few days of opening, and feedback like yours is incredibly valuable in helping us refine and improve the overall experience. We are especially pleased to hear that our Customer Services team were able to provide exceptional follow‑up support, we will be sure to pass that feedback on.
Thank you again for your honest and thoughtful comments. We hope to welcome you back again in the future to show you an even more polished and comfortable experience.
Silverstone Parking
I was having difficulty booking parking at Silverstone so sent an email. I received an immediate response from Lucy who could not have been more helpful. All sorted!
7 kwietnia 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you for your review. We are really pleased to hear that Lucy was able to respond straight away and help resolve your parking booking issue so efficiently. Providing quick, clear, and helpful support is very important to us, and it is great to know everything was sorted smoothly.
Lucy will be delighted to receive your kind feedback. If you need any further assistance ahead of your visit, please do not hesitate to get in touch.
Great service booking a virgin track…
Great service booking a virgin track day although it’s a long process as the virgin experience was a gift silverstone came back straight away and made the process easier
6 kwietnia 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you for your review. We are really pleased to hear that you received great service when booking your Virgin track day. It is great to know our team were able to respond quickly and help make everything easier for you.
We really appreciate you taking the time to share your experience, and we hope you have an amazing time on track.
Customer is…no one, nothing for Silverstone! Money is everything…
Just cancelling the go kart sessions without any reason and ruining my daughter’s birthday present.
A shame!!!!
Is this Silverstone? If yes, NEXT!! 😡
3 kwietnia 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you for sharing your feedback. We are genuinely sorry to hear about your experience and the disappointment caused, particularly as this was intended to be a birthday gift for your daughter. We completely understand how upsetting it is when plans are cancelled unexpectedly, especially on such an important occasion.
Occasionally, go‑karting sessions may need to be cancelled due to operational, safety, or unforeseen circumstances.
We understand that you have been in contact with our team regarding this, so please keep an eye out for their response as they look into the details and possible next steps for you.
Thank you again for taking the time to raise this with us.
Great Service
There is a problem with the bus service on GP weekend from Winslow train station which hasn’t opened. Lucy notified us of this and resolved the problem calmly, efficiently and with courtesy.
2 kwietnia 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you for your review. We are really glad to hear that Lucy was able to notify you promptly about the bus service issue from Winslow train station and resolve it so efficiently. Keeping our guests informed and supported, especially during busy GP weekend planning, is extremely important to us.
Lucy will be delighted to hear your kind words. If there is anything else we can assist with as your visit approaches, please do not hesitate to get in touch.
excellent prompt service with no fuss
excellent prompt service with no fuss. top rated
1 kwietnia 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you for your review. We are delighted to hear that you received excellent, prompt service with no fuss. Providing a smooth and efficient experience is exactly what we aim for. We really appreciate your review.
Brilliant support from Sue
Patient ,attentive and very supportive that how I would describe my experience with Sue from  accessibility silverstone . Fabulous caring customer service made not only the whole booking seamless it made me feel valued and been able to do this task with her support has lifted my spirits and confidence.
Highly recommend
2 kwietnia 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you so much for sharing such a heartfelt review. We are absolutely delighted to hear about your experience with Sue from our Accessibility team.
It means a great deal to us to know that Sue not only made the booking process seamless, but also helped you feel valued, confident, and supported, that is exactly the experience we strive to provide for all our guests, especially those accessing our accessibility services.
Your recommendation truly means a lot, and we will be sure to pass on your lovely feedback to Sue. If you ever need further support, we are always here to help.
Thank you again for taking the time to share your experience.
Incredibly helpful when asked about…
Incredibly helpful when asked about booking tickets to ELMS race and sorted things immediately. Highly recommended 👍
1 kwietnia 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you for your review. We are delighted to hear that our team were able to help with your ELMS ticket enquiry and get everything sorted for you so quickly. Providing clear, efficient support is really important to us, so it is great to know we delivered.
We truly appreciate the recommendation.
Efficient and professional/kind response
I have sent an email with my request and surprisingly received a replay next day. Person who contacted me- Lucy was polite, kind and very informative in her response. I was extremely surprised in positive manner, as well information given to me and encouragement to try apply for work experience via silverstone channels was accessible the same day. Which we utilise straight away. Thank you Lucy, you made a difference to my experience ☺️.
31 marca 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you so much for taking the time to leave such a lovely review. We are delighted to hear that you received an efficient, kind, and professional response to your request. Lucy will be thrilled to know that her support made such a positive difference to your experience.
It is wonderful to hear that the information and encouragement she provided helped you access the work experience application channels so quickly, and that you were able to make use of them straight away.
Thank you again for your kind words.
Web site is really bwell done Katie thank youe as thanks to…
Web site is really be as thanks to Katie I managed to sort it. YOUR PARKING CHARGES ARE TOTALLY UNBELIEVABLE AND STUPID. ROLL ON DODDINGTON
31 marca 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you for your feedback. We are really pleased to hear that Katie was able to help you navigate the website, she will be glad to know her support made a difference.
We are sorry to hear about your frustration regarding parking charges. We understand that costs can feel high, and we continuously review our pricing to ensure it reflects the services, staffing, and facilities required to manage such a large‑scale event safely and efficiently.
I have contacted silverstone many times…
I have contacted silverstone many times about my trip to the f1 this year, I am disabled and have had many questions about my visit, each time I have spoken to Katie and on every occasion she has gone over and beyond to help me out, she is an asset to your company, if I have any further questions I know it will be a pleasant experience.
20 marca 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you so much for taking the time to share your experience. We are truly delighted to hear how well Katie has supported you throughout your preparations for this year’s Formula 1 trip. Ensuring that all our guests, especially those with additional accessibility needs, feel confident, informed, and fully supported is incredibly important to us.
Katie will be thrilled to read your kind words. It is wonderful to know she has consistently provided you with clear, helpful, and reassuring guidance.
Thank you again, and we look forward to welcoming you to Silverstone.
Odpowiedź od Silverstone
Thank you for your review. We are really pleased to hear that you found our responses fast and helpful. Providing quick and supportive service is important to us, and it is great to know we delivered.
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