Sent an email to the information address about the an event at the F1. A girl called Lucy replied straight away with helpful answers and even managed to sort a refund as i had booked the wrong day. W... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
When you intend not to give any support or alternatives to the cancelled kart session you should stop sending these stupid requests for a review. Now you have received 2 times 1 star. If I were you an... Zobacz więcej
The staff member that responded to my query, had looked up my ticket details so her response was specific to me, she was able to offer advice on other issues for me, again tailored to my needs (disabl... Zobacz więcej
Reakcja na opinię
I emailed in with a problem, Sam emailed me back and we had a conversation which was so helpful, eventually going the extra mile for me to get me what I needed. As someone who deals with the public a... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
The ultimate destination for motorsport enthusiasts, thrill-seekers, and unforgettable experiences! We’re renowned worldwide as the home of British Motorsport. From adrenaline-fueled race days to immersive driving experiences, we offer something for everyone. Explore our state-of-the-art facilities, including trackside hospitality, adrenaline-pumping days out, and luxurious Escapade stays for a truly unforgettable getaway. Whether you're cheering from the stands or behind the wheel, Silverstone promises an experience like no other.
Dane kontaktowe
JBC Silverstone Circuit, NN12 8TN, Silverstone, Zjednoczone Królestwo
- enquiries@silverstone.co.uk
- silverstone.co.uk
4,3
Doskonała
1 tys. recenzji
Odpowiada na 94% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Quick answer to my question
14 marca 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you for your review. We are really pleased to hear you received a quick answer to your question and that our team were able to help right away. We appreciate you taking the time to share your experience.
Odpowiedź od Silverstone
Thank you for your review. We are delighted to hear that Elliot was brilliant in helping you with your issue. We will be sure to pass on your kind words, he will really appreciate them.
Thank you again for taking the time to share your experience.
Despite courteous communications we…
Despite courteous communications we remain disappointed. Until this season elderly with mobility issues who benefit from attendance allowance and held an access card were allowed access with a wheelchair attendant going free.
This season the rules have changed an attendance allowance is no longer accepted.
After 40 years voluntary service as a Silverstone Marshall an a lifelong motorsport enthusiast it feels like a slap in the face.
After reaching retirement age, you can no longer claim PIPs , you have to claim attendance allowance. This is no longer acceptable at Silverstone.
So 10 out of 10 for promptness in responding to communications , but zero for the end result. Hopefully someone will listen.
18 marca 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you for taking the time to share your feedback with us. While we appreciate your kind words about the courtesy and promptness of our communications, we are genuinely sorry that you remain disappointed with the outcome.
This season, we introduced an updated Personal Assistant (PA) ticket scheme to ensure that accessibility support is applied fairly and consistently for all visitors. Under the current criteria, we can offer a complimentary PA ticket for anyone who purchases a standard entry ticket and can demonstrate that they require a companion to attend the event safely and comfortably.
While Attendance Allowance is not one of the accepted documents for automatic approval, we absolutely recognise that many people who reach retirement age transition from PIP to Attendance Allowance, and that this can affect how they access events. For this reason, the scheme also allows alternative evidence, such as a letter from a GP, consultant, or social worker confirming that a companion is essential for you to attend. Many guests in similar situations use this route successfully.
We understand that this change feels like a step backwards compared with previous years, and we are very sorry that it has caused frustration. Your concerns about how this affects long‑standing supporters, especially those with mobility needs, are important, and your feedback has been shared with the teams responsible for reviewing our accessibility policies.
Our intention is never to exclude anyone, but to apply the policy transparently and consistently while still allowing flexibility where genuine need can be demonstrated. We remain committed to providing reasonable adjustments under the Equality Act and continually improving our accessibility offering.
PA Ticket
We applied for the PA ticket and was granted it very quickly with clear instructions. We purchased our tickets, contacted support with our order number and again our request was dealt with so quickly - really looking forward to the event.
17 marca 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you so much for your lovely review. We are really pleased to hear that your PA application was approved quickly and that the process felt clear and straightforward. It is great to know our team were able to handle your follow‑up request just as efficiently once you had purchased your tickets.
We really appreciate you taking the time to share your experience, and we are delighted that you are looking forward to the event, we hope you have an amazing time.
On the few occasions I have emailed…
On the few occasions I have emailed with a query, someone has come back to me within a few hours. An excellent service has been provided on each occasion and the person responding is always extremely helpful.
16 marca 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you for your lovely review. We are really pleased to hear that every time you have contacted us, you have received a quick reply and helpful support. It means a lot to know our team have consistently provided an excellent service.
We truly appreciate you taking the time to share your experience.
Odpowiedź od Silverstone
Thank you for your lovely review. We are really pleased to hear you received such excellent service and a very quick response. We truly appreciate you taking the time to share your feedback.
Contacted Silverstone customer services…
Contacted Silverstone customer services with a difficult and sensitive issue. No help whatsoever with response and now left in a really difficult situation.
10 marca 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you for taking the time to share your feedback. We are genuinely sorry to hear how difficult this situation has been for you, and that you felt unsupported during your recent contact with our team. We fully appreciate how stressful this must be, especially when dealing with a sensitive issue.
Regarding your ticket options, we wanted to clarify that during checkout all customers are offered the opportunity to add Booking Protection, which is provided by a third‑party and covers a wide range of unexpected circumstances. This protection is optional, and its availability, along with the conditions it covers, is clearly outlined before purchase. When Booking Protection is not selected, tickets are issued under the standard terms and conditions as non‑refundable. We understand that this can be especially difficult in situations that arise unexpectedly, and we are truly sorry for the added upset this may have caused.
Thank you again for taking the time to share your experience.
Excellent service
I just wanted to say a big thank you to Nicky for her wonderful help with my ticket purchase for the Silverstone Grand Prix this summer. She was incredibly helpful from the start, guiding me through the different grandstand options and finding me three perfect tickets. Unfortunately, I was too slow to respond and they sold out. Despite this, Nicky immediately found two other great options and reserved them so I could decide. I was so impressed with how quickly she replied and how willingly she offered solutions.
10 marca 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you so much for your wonderful review. We are delighted to hear how helpful Nicky was throughout your ticket purchase. It is great to know she guided you through all the options, found the perfect seats for your group, and continued to support you even after those initial tickets sold out.
Her quick replies and proactive approach in reserving alternative options are exactly the level of service we aim to provide, and your kind words will mean a great deal to her.
Thank you again for taking the time to share your experience. We hope you have an incredible time at the Grand Prix this summer.
Fantastic customer support
Fantastic customer support. Katie helped me with accessible tickets and was so kind & patient.
We got tickets & parking all booked and zero stress.
Thank you Katie, you’re amazing!
11 marca 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you so much for your fantastic review. We are delighted to hear that Katie was able to assist you with your accessible tickets and parking, and that her kindness and patience helped make the whole process completely stress‑free. We will be sure to pass on your lovely message, it will mean a lot to her.
We really appreciate you taking the time to share your experience.
Not so inclusive
I purchased hospitality as my daughter is disabled and needs a quieter area. When I requested a refund for a carer ticket, I was told no, you can’t have a carer ticket in hospitality. My daughter doesn’t become less disabled in hospitality !!
9 marca 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you for taking the time to share your feedback. We are very sorry to hear that you felt let down when enquiring about a Personal Assistant ticket for your daughter, and we completely understand how upsetting this situation must have been, especially when you are simply trying to ensure she has the support she needs on the day.
To clarify, our PA scheme is designed to provide essential support for guests with accessibility requirements across our standard grandstand and general admission areas. However, hospitality packages operate differently, as they include a range of premium features such as dining, lounge access, and additional services. Because of this, all individuals attending hospitality, including companions, require a full hospitality ticket. This is not linked in any way to a person’s level of disability, but rather to the structure of the hospitality product itself.
That said, your daughter’s needs remain a priority, and choosing hospitality to ensure she has a quieter, more comfortable environment is completely understandable. Our team is always happy to work with you to ensure her accessibility requirements are fully supported within the hospitality space.
If you would like to discuss the most suitable options for your daughter’s needs, please contact us again and a member of our accessibility team will be happy to help.
Absolutely fantastic customer service…
Absolutely fantastic customer service from start to finish, Val couldn't have been more helpful!
10 marca 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you for your fantastic review. We are delighted to hear that you received such excellent customer service and that Val was so helpful throughout. We will be sure to pass on your kind words, she will be thrilled.
We really appreciate you taking the time to share your experience.
Mclaren driving experience…
I booked a Mclaren driving experience for my husbands 40th. We had a great morning. I do feel the signage could have been a little better as you come to the parking area of the experience however, all the staff were friendly, chatty and so helpful. We loved that myself, our 2 boys and husbands parents could also watch. We were not expecting to be able to go down into the pits and talk to my husband and really be apart of his experience. All the team were interactive and helpful. We could watch my husband on the track from the fence line, which was brilliant to hear the noise and feel the vibrations of the cars. We paid for a video of the experience which was given to us at the end via a QR code, which was easy and quick to access. We then got 50% off for the museum entrance for 5 of us. The experience days are very well thought out. Thank you Silverstone!
8 marca 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you so much for your fantastic review. We are delighted to hear that your husband’s McLaren Driving Experience was such a memorable 40th birthday celebration for the whole family. It is wonderful to know that our team were friendly, welcoming, and helpful throughout, and that you all enjoyed being able to get close to the action.
Thank you again for sharing your experience. We are thrilled you had such a special day, and we hope to welcome you all back to Silverstone again soon.
Silverstone accessibility team
Sue and the team at Silverstone accessibility could not have been more helpful. The gave me guidance and helped me set up an account and reserve tickets for my Dads birthday at the circuit. The complete experience was well organised, helpful and easy to use. Would highly recommend.
Simon
4 marca 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you for your fantastic review. We are delighted to hear that Sue and the Accessibility Team were able to guide you through setting up your account and help you secure tickets for your Dad’s birthday. It is wonderful to know the whole process felt well‑organised, supportive, and easy to navigate.
We really appreciate your kind words and your recommendation, it means a lot to us.
Had a marvellous day out visiting the…
Had a marvellous day out visiting the track and the museum!
7 marca 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you for your lovely review. We are delighted to hear you had a marvellous day out visiting the track and experiencing Silverstone Museum. It is great to know you enjoyed your time with us, and we really appreciate you taking a moment to share your experience.
We hope to welcome you back to Silverstone again soon.
Had my usual query about receiving this…
Had my usual query about receiving this years ticket sent to my laptop in order that I can print off and produce at this years event as have had terrible problems with trying to download the Silverstone App which also happened last hence missing the event altogether. The problem for this year has been resolved and am having tickets sent to my laptop so I can print off myself.
Do not understand why Silverstone Management have adopted the App principal when it clearly does not work for all, why not send tickets as they used to for customers to print off themselves via their laptops and why do we have to wait months and months before receiving tickets. Why can't they be sent online the day they are purchased.
2 marca 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you for taking the time to share your feedback.
We understand your frustration with the app and appreciate your view that digital tickets do not work seamlessly for everyone. Silverstone has moved to distributing tickets primarily through the Silverstone Tickets App to improve efficiency, cost‑effectiveness, and security, as well as to align with modern expectations for convenience. Digital tickets help reduce fraud, prevent duplicate entry, and ensure the most up‑to‑date information can be provided directly to each guest.
It is also important to note that the requirement to download and use the Silverstone Tickets App to access tickets is outlined in the terms and conditions, which would have been accepted at the time of purchase.
Regarding ticket release timings, tickets are issued closer to the event so that all operational details, including seating plans, access arrangements, and any updates, are fully confirmed before they are sent out. This prevents incorrect tickets being distributed and avoids unnecessary reissues later on. We understand the wait can feel long, and we appreciate your patience.
Speedy and helpful responses to issues…
Speedy and helpful responses to issues regarding payment and parking for the MotoGp... everything solved in a friendly manner with no problem.
5 marca 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you for your great review. We are really pleased to hear you received speedy and helpful support with both your payment and MotoGP parking queries. It is wonderful to know everything was resolved quickly and in such a friendly manner.
We really appreciate you taking the time to share your experience.
Excellent response
Excellent speedy response to my enquiry. Nicky was most helpful and offered solutions to my requirements without hesitation. Silverstone GP is always the highlight of our year!
6 marca 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you for your wonderful review. We are delighted to hear that Nicky provided such a speedy and helpful response to your enquiry, and that she was able to offer solutions right away. We will be sure to pass on your kind words, she will be thrilled.
It is fantastic to hear that the British Grand Prix is the highlight of your year. We cannot wait to welcome you back.
Very considerate
I sent my enquiry on 2nd March. I received a very kind reply from Kat on the 3rd, Kat asked me to email another department. I received another nice reply from Lauren on the 4th March.
The outcome was not what I was hoping for, however, it is understandable, and I accept their kind & caring thoughts.
3 marca 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you for taking the time to share your experience. We are really pleased to hear that both Katie and Lauren responded so promptly and kindly to your enquiry. We appreciate your understanding regarding the final outcome, even though it was not what you were hoping for.
Your kind words mean a lot to the team, and we are grateful for your thoughtful and gracious feedback.
Val who dealt with my query was great…
Val who dealt with my query was great from start to finish. I made my enquiry had a response within 2 hours, arranged a time to call and my request to upgrade was all done. Perfect service thank you
5 marca 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you for your fantastic review. We are really pleased to hear that Val took care of your query so efficiently. It is great to know the whole process felt smooth from start to finish.
We will be sure to pass on your kind words to Val, she will be delighted.
Quick and friendly response
Received a very quick and friendly response to a query I had raised.
I have asked questions before and always received a next day response.
Very impressed with Silverstone and the staff there.
5 marca 2026
Opinia niezależna
Odpowiedź od Silverstone
Thank you for your lovely review. We are really pleased to hear you received such a quick and friendly response to your query. It is great to know that every time you have contacted us, you’ve had a quick and efficient reply, your kind words about our team mean a lot.
We truly appreciate you taking the time to share your experience.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.