I've had some challenges with my email address and the finer detail of getting the measurements correct for a bay window. Aditi has been an absolute asset to me over the last couple of days, helping... Zobacz więcej
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I've had some challenges with my email address and the finer detail of getting the measurements correct for a bay window. Aditi has been an absolute asset to me over the last couple of days, helping... Zobacz więcej
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Really good customer service pre purchase and helpful measuring instructions on line. Very easy to order and quick delivery. The shutter appears to be well made and fits perfectly without having to... Zobacz więcej
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We’ve used Shutter Store UK to efficiently transform our property windows to a slick modern look. We’ve used the store previously, as I’ve updated various rooms in our property. But this rece... Zobacz więcej
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We ordered 3 shutters from the shutter Store they arrived very quickly. We had one issue that we needed to contact customer services about. We able to contact them by telephone and we're surprised whe... Zobacz więcej
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Napisane przez firmę
Every order is checked by one of our shutter experts for your peace of mind!
Zjednoczone Królestwo
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I have purchased shutters from the shutter store previously and I was very happy with the quality and service.

Odpowiedź od The Shutter Store UK
We had some shutters from this store 6 years ago - we had wonderful service then and have been really pleased with them and lots of comments from friends and family. Unfortunately a week ago my daughter’s dog who is a rescue and still learning and getting used to the world chewed some of the slats out of frustration. I contacted customer services to see if they would help with replacement slats. Aditi replied to say they could and contacted their factory with regards to cost- this was done very quickly and I have been able to place an order for the replacement slats which is fantastic- I look forward to receiving them and having beautiful pristine shutters once again in my lounge. Thank you again Aditi!! ☺️

Odpowiedź od The Shutter Store UK
Was able to telephone for advice, easier to follow after trying other sites

Odpowiedź od The Shutter Store UK
Aditi was very helpful in explaining when my shutters should arrive. Hopefully fairly soon now. Thank you for your kindness.

Odpowiedź od The Shutter Store UK
Superb over-the-phone support from Aditi during the order process. Our application was a bit tricky, & required some particular attention to detail around the product selection and measuring. She nailed it in one call.

Odpowiedź od The Shutter Store UK
Absolutely delighted with my shutters! The service was excellent from start to finish. The gentleman who fitted them this morning was friendly, professional and did a fantastic job. The quality of the shutters is outstanding and they look even better than I expected.
I’m really pleased with the finished result and would definitely recommend him to anyone looking for high-quality shutters and excellent service. Thank you!
Sam

Odpowiedź od The Shutter Store UK
Blinds easy to install, looks the same as fitted blinds purchased from other supplier
Excellent firm to deal with. Responds same day to emails. Regular updates received, delivery driver phoned on day to confirm times.
Very Impressed

Odpowiedź od The Shutter Store UK
DO NOT BUY FROM THESE. Absolutely shocking aftersales service. I spent £1400 on shutters , On arrival only to find they werent made to my specification. DO NOT TRUST THE ONLINE VISUALIZER it is a waste of time. I asked for a midrail to be central I gave them the central measurement, Only to find it wasnt central it was 40mm out so looks stupid against the georgian windows I have, Whats the point of giving them a mesurement if they can pput it where they want...They dont tell you in the ordering section that the midrail maybe repositioned up to 45mm. (it can only be seen in the measuring guide section) Myself been a joiner didnt think necessary to read through pages of how to measure!!! Also the blinds came with different numbers of shutters to the pics. which makes the midrail stand out more to be off centre, again visualizer showed 16 shutters mine came with 17 8 top 9 bottom, more so the short blinds i orderd only had 4 as ooposed to 5, making the top and bottom rail sizes as large as the catual opening, so theres sod all light coming through, They could have easily put 5 shutters in, i wored it looking at another one I ordered which was only 80mm higher and has 6 shutters.!!! They refused outright to remake any of them nor refund me for their mistakes.They wouldnt even offer small refund by way of an apology, Funnily enough I took this up with PAYPAL and they totally agreed with me, and I got a 20% refund,so that says it all.. ..also i was told i could have baypoles to fit bay blinds, but after purchasing they said it wasnt possivble, DO NOT BELIEVE A WORD THEY SAY,, they are very stubborn and seem to make thes blinds in the easiest way for them without consulting you...Use 247 blinds instaed they are 20% cheaper too. I thought by paying more I would get a better service,, NOT THE CASE...

Odpowiedź od The Shutter Store UK
My experience was made great for a few reasons
I had some questions regarding measuring and what style of shutter would look best Amy was extremely helpful and understanding and has great knowledge of the shutters nothing was to much trouble for her
I ordered 7 shutters Monday 24th and took delivery of them Thursday 27th that in my option is incredible service
The faux wood shutters are a very good quality and i am very pleased with them

Odpowiedź od The Shutter Store UK
Amazing customer service, supplied spare fixings FOC, despite shutters being purchased a long time ago and damage nothing to do with them, thank you Rachel and Alex!

Odpowiedź od The Shutter Store UK
Great response to questions I asked
Good info from them ordered the next day

Odpowiedź od The Shutter Store UK
Difficulty in making payments promised a call once you had sorted your problems with payment system. This didn’t happen I only found out after trying to post the order again.

Odpowiedź od The Shutter Store UK
Really good customer service pre purchase and helpful measuring instructions on line.
Very easy to order and quick delivery. The shutter appears to be well made and fits perfectly without having to drill the walls.
Why not five stars ?? Because there is very limited choice of colour and I would have much preferred the wood effect rather than PVC, hopefully the range is extended in the future. The PVC is very static and attracts a lot of dust and hair.

Odpowiedź od The Shutter Store UK
This is the forth order I’ve placed with the ShutterStore over the past fifteen years, and the product and customer service has always been excellent, my recent purchase I dealt with Aditi who was very thorough in making sure what was being ordered was correct, and giving plenty of design advice when needed.

Odpowiedź od The Shutter Store UK
I have order with The Shutter Store 3 times now.
Fantastic customer care. Very organised and straightforward to deal with. Excellent product
Would highly recommend

Odpowiedź od The Shutter Store UK
Great service easy to use website great product
Easy to install and look great

Odpowiedź od The Shutter Store UK
From order to Delivery 2 days 👌.
Unpacked them straight away,
And what stunning quality and workmanship , 1st class
Fitted them straight away,
And wow what a transformation.
The shippers took extreame care in Delivery
Would definatley buy again without hesitation and recomend to anyone.
Thankyou to all the team.
Ian and karen
From Barnsley

Odpowiedź od The Shutter Store UK
Amy was incredible!
There's so many places online selling shutters that explain next to nothing. As a complete beginner (first-time buyer decorating my house), I had a complete lack of knowledge on anything to do with shutters.
I had an idea of what I wanted but that was it. I called the number on their website and spoke with Amy who had an incredible knowledge of the product range and was fantastic at explaining things to me. I then went and purchased the shutters and opted for the design review.
The review was then carried out by Amy and she remembered who I was despite a week+ going by. She asked me some more questions and we quickly realised that what I had chosen, wasn't actually quite right. Amy diligently pointed out that a slightly different type of shutter was exactly what I described to her and she suggested switching to it. This turned out to be slightly cheaper too!
So Amy not only used her great knowledge to suggest a better product to me, but it also saved me a bit of money and meant I bought a product I liked even more. Oh, and to add to this, her added support on the design review uncovered I had incorrectly measured the space in the first place and she walked me through doing this correctly and how to resubmit the measurements.
I will be buying some shutters/blinds for upstairs, and I won't hesitate to buy from this business again and that's in great part to the fantastic service Amy gave me.

Odpowiedź od The Shutter Store UK
Fantastic experience yet again purchasing from the shutter store. Very professional and helpful team and wouldn’t hesitate to recommend them to family and friends. Many thanks for wonderful sales experience and customer service. Extremely polite and helpful telephone manner which I really value.

Odpowiedź od The Shutter Store UK
So far so good .. the company rang me to make sure I was happy before charging me which is an excellent idea . Just waiting for my shutter .

Odpowiedź od The Shutter Store UK
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