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The Shutter Store UK Recenzje 

2862
•
Wynik TrustScore: 5 na 5

4,8

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I've had some challenges with my email address and the finer detail of getting the measurements correct for a bay window. Aditi has been an absolute asset to me over the last couple of days, helping... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Really good customer service pre purchase and helpful measuring instructions on line. Very easy to order and quick delivery. The shutter appears to be well made and fits perfectly without having to... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We’ve used Shutter Store UK to efficiently transform our property windows to a slick modern look. We’ve used the store previously, as I’ve updated various rooms in our property. But this rece... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We ordered 3 shutters from the shutter Store they arrived very quickly. We had one issue that we needed to contact customer services about. We able to contact them by telephone and we're surprised whe... Zobacz więcej

Reakcja na opinię

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O The Shutter Store UK

Napisane przez firmę

Established in 2014 and based in Brighton, UK, The Shutter Store stands as a leading provider of top-quality DIY shutters. We’re all about bringing more style and functionality to the UK’s living spaces, without breaking the bank.

Crafted with precision and care, our shutters are made from premium materials (including top-quality hardwood and UK-made faux wood), guaranteeing style, durability, and the jealous eyes of the neighbours.

What sets us apart is our dedication to providing personalised solutions for each and every customer. Our made-to-measure shutters let you tailor the design to your unique style and tastes, ensuring a perfect fit every time.

At The Shutter Store, we believe in making your shutter journey simple. Our team of knowledgeable specialists is always ready to help, offering expertise ranging from design advice to measure and install guidance. And with our user-friendly website, exploring our diverse range of shutters, getting an instant quote, and placing your order couldn’t be simpler.

As pioneers in the industry, we continuously innovate and adapt to meet the evolving needs of our customers. Ready to experience the perfect blend of style, quality, and personalised service with The Shutter Store? We've earned the trust of 1000s of customers worldwide by delivering transparency, quality, and affordability. Hopefully, we’ll soon count you among those numbers.

Free Expert Advice & Measure Check

Every order is checked by one of our shutter experts for your peace of mind!

At The Shutter Store UK, you're in control – we simply help you get it right. Our shutters are custom-made by us, but measured, designed, and installed by you. We’re here to guide you every step of the way. Once you’ve placed your order, one of our expert team will give you a call to double-check the details before anything goes into production. It’s your chance to tweak measurements, refine your design, and ask any questions – all completely free of charge. Think of it as expert reassurance, with no extra cost.

Dane kontaktowe

Black Friday

Sitewide savings across all made-to-measure DIY shutters

4,8

Doskonała

Wynik TrustScore: 5 na 5

3 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,8

Wszystkie recenzje

(2862)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 154

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Oceniono na 5 z 5

Returning customer

I have purchased shutters from the shutter store previously and I was very happy with the quality and service.

13 września 2026
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Odpowiedź od The Shutter Store UK

Hi Mr Russell,

Thank you for your wonderful review and for choosing us again for your shutters.

We're delighted to hear that you were happy with both the quality of your previous shutters and the service you received. There is no greater compliment than returning to us for another purchase, and we truly appreciate the trust you have placed in us.

We hope your new shutters provide the same great quality and finish that you've enjoyed from your previous order.

Kind regards,
The Shutter Store Team

Oceniono na 5 z 5

Excellent After sales service

We had some shutters from this store 6 years ago - we had wonderful service then and have been really pleased with them and lots of comments from friends and family. Unfortunately a week ago my daughter’s dog who is a rescue and still learning and getting used to the world chewed some of the slats out of frustration. I contacted customer services to see if they would help with replacement slats. Aditi replied to say they could and contacted their factory with regards to cost- this was done very quickly and I have been able to place an order for the replacement slats which is fantastic- I look forward to receiving them and having beautiful pristine shutters once again in my lounge. Thank you again Aditi!! ☺️

9 września 2026
Opinia niezależna
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Odpowiedź od The Shutter Store UK

Hi Kim,

Thank you for taking the time to leave such a lovely review.

We're delighted to hear that you're still enjoying your shutters six years after purchase and that they've received so many compliments from friends and family over the years.

We're sorry to hear about the damage caused by your daughter's rescue dog, but we're pleased that Aditi was able to assist you quickly in arranging replacement slats. We understand how important it is to keep your shutters looking their best, and we're glad that she was able to contact the factory promptly and provide you with the information needed to place your order.

We'll be sure to pass your kind comments on to Aditi, who will be delighted to know that her assistance made the process straightforward and stress-free.

Thank you again for your continued support and loyalty over the years. We look forward to getting your replacement slats to you and helping restore your shutters to their original condition.

Kind regards,
The Shutter Store Team

Oceniono na 4 z 5

Easy order shutter

Was able to telephone for advice, easier to follow after trying other sites

3 września 2026
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Odpowiedź od The Shutter Store UK

Hi,

Thank you for your review.

We're delighted to hear that you found the ordering process easy and that our team was able to provide helpful advice over the phone when you needed it. We understand that choosing the right shutters can sometimes feel daunting, so it's great to know that we were able to make the process clearer and easier to follow.

Thank you for choosing The Shutter Store. We truly appreciate your feedback and look forward to helping you with your new shutters.

Kind regards,
The Shutter Store Team

Oceniono na 5 z 5

Aditi was very helpful in explaining…

Aditi was very helpful in explaining when my shutters should arrive. Hopefully fairly soon now. Thank you for your kindness.

2 września 2026
Opinia niezależna
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Odpowiedź od The Shutter Store UK

Hi Mark,

Thank you for your review.

We're delighted to hear that Aditi was able to assist you and provide an update on your order. We understand how important it is to be kept informed while waiting for made-to-measure shutters, so it's wonderful to know that her helpful and friendly approach gave you reassurance.

We'll be sure to pass your kind comments on to Aditi, who will be thrilled to receive your feedback.

Thank you for choosing The Shutter Store. We truly appreciate your support and hope your shutters arrive with you very soon.

Kind regards,
The Shutter Store Team

Oceniono na 5 z 5

Superb over-the-phone support from Aditi

Superb over-the-phone support from Aditi during the order process. Our application was a bit tricky, & required some particular attention to detail around the product selection and measuring. She nailed it in one call.

1 września 2026
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Odpowiedź od The Shutter Store UK

Hi Marcus,

Thank you for taking the time to leave such a wonderful review.

We're delighted to hear that Aditi was able to provide the support you needed during the ordering process. We understand that more complex window applications require careful product selection and accurate measuring, so it's fantastic to know that Aditi's knowledge and attention to detail helped make the process straightforward and gave you confidence in your order.

We'll be sure to pass your kind comments on to Aditi, who will be thrilled to hear that her assistance made such a positive impression.

Thank you for choosing The Shutter Store. We truly appreciate your feedback and look forward to helping you enjoy your new shutters.

Kind regards,
The Shutter Store Team

Oceniono na 5 z 5

Absolutely delighted with my shutters

Absolutely delighted with my shutters! The service was excellent from start to finish. The gentleman who fitted them this morning was friendly, professional and did a fantastic job. The quality of the shutters is outstanding and they look even better than I expected.

I’m really pleased with the finished result and would definitely recommend him to anyone looking for high-quality shutters and excellent service. Thank you!
Sam

31 sierpnia 2026
Opinia niezależna
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Odpowiedź od The Shutter Store UK

Hi Sam,

Thank you for taking the time to leave such a wonderful review.

We're absolutely delighted to hear that you're so pleased with your new shutters and the service you received from start to finish. It's fantastic to know that the installation went smoothly and that the fitter provided a friendly, professional service while delivering such a great result.

We're especially pleased that the quality of the shutters exceeded your expectations. We take great pride in offering high-quality products and exceptional customer service, so your kind feedback means a great deal to us.

Thank you for your recommendation and for choosing The Shutter Store. We truly appreciate your support and hope you enjoy your beautiful new shutters for many years to come.

Kind regards,
The Shutter Store Team

Oceniono na 5 z 5

Blinds easy to install

Blinds easy to install, looks the same as fitted blinds purchased from other supplier
Excellent firm to deal with. Responds same day to emails. Regular updates received, delivery driver phoned on day to confirm times.
Very Impressed

28 sierpnia 2026
Opinia niezależna
Logo The Shutter Store UK

Odpowiedź od The Shutter Store UK

Hi,

Thank you for taking the time to leave such a positive review.

We're delighted to hear that you found your shutters easy to install and that they look every bit as good as professionally fitted alternatives. It's also wonderful to know that you were impressed with the service you received from our team.

Providing prompt responses, regular updates, and a smooth delivery experience is something we take great pride in, so we're pleased that this was reflected throughout your order journey.

Thank you for choosing The Shutter Store. We truly appreciate your feedback and your kind comments, and we hope you enjoy your new shutters for many years to come.

Kind regards,
The Shutter Store Team

Oceniono na 1 z 5

DO NOT BUY FROM THESE ROGUES

DO NOT BUY FROM THESE. Absolutely shocking aftersales service. I spent £1400 on shutters , On arrival only to find they werent made to my specification. DO NOT TRUST THE ONLINE VISUALIZER it is a waste of time. I asked for a midrail to be central I gave them the central measurement, Only to find it wasnt central it was 40mm out so looks stupid against the georgian windows I have, Whats the point of giving them a mesurement if they can pput it where they want...They dont tell you in the ordering section that the midrail maybe repositioned up to 45mm. (it can only be seen in the measuring guide section) Myself been a joiner didnt think necessary to read through pages of how to measure!!! Also the blinds came with different numbers of shutters to the pics. which makes the midrail stand out more to be off centre, again visualizer showed 16 shutters mine came with 17 8 top 9 bottom, more so the short blinds i orderd only had 4 as ooposed to 5, making the top and bottom rail sizes as large as the catual opening, so theres sod all light coming through, They could have easily put 5 shutters in, i wored it looking at another one I ordered which was only 80mm higher and has 6 shutters.!!! They refused outright to remake any of them nor refund me for their mistakes.They wouldnt even offer small refund by way of an apology, Funnily enough I took this up with PAYPAL and they totally agreed with me, and I got a 20% refund,so that says it all.. ..also i was told i could have baypoles to fit bay blinds, but after purchasing they said it wasnt possivble, DO NOT BELIEVE A WORD THEY SAY,, they are very stubborn and seem to make thes blinds in the easiest way for them without consulting you...Use 247 blinds instaed they are 20% cheaper too. I thought by paying more I would get a better service,, NOT THE CASE...

17 sierpnia 2026
Opinia niezależna
Logo The Shutter Store UK

Odpowiedź od The Shutter Store UK

Hi,

Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with your order and with the outcome of our review.

We understand how important the final appearance of made-to-measure shutters is, particularly when they are being fitted alongside existing window features such as Georgian bars. We appreciate that the finished look was not what you had envisaged, and we can certainly understand your frustration.

Following your complaint, we carried out a thorough review with both our shutter specialists and the factory. The concerns regarding the mid-rail position, panel configuration, rail sizes, slat spacing and overall layout were all investigated in detail. The factory confirmed that the shutters were manufactured in accordance with the measurements and specifications provided when the order was placed and within the applicable manufacturing tolerances.

We also took the time to review your feedback regarding the online visualiser. Whilst the visualiser is designed to provide a helpful representation of the product, it is not intended to be a manufacturing drawing, and certain aspects of the final panel layout can vary depending on the dimensions entered and the production requirements of the shutter. It is stated that it is a representative drawing, and the actual product may vary.

Regarding the bay post, we are sorry if there was any misunderstanding during your pre-sales enquiries. Bay posts have only ever been available with our hardwood shutter range and have not been an option on faux wood shutters. We appreciate this added to your disappointment.

Although we were unable to agree that there was a manufacturing fault or error requiring a remake, we did spend considerable time reviewing your concerns, consulting with the factory on multiple occasions, and providing detailed explanations of our findings throughout the process. We genuinely tried to explore every aspect of the issues you raised before reaching our final decision.

We recognise that this was not the outcome you were hoping for, and we are sorry that we were unable to meet your expectations on this occasion. We do, however, appreciate your feedback as it helps us continue to review and improve the information and guidance we provide to our customers.

We wish you all the best moving forward.

Kind regards,
The Shutter Store Team

Oceniono na 5 z 5

My experience

My experience was made great for a few reasons
I had some questions regarding measuring and what style of shutter would look best Amy was extremely helpful and understanding and has great knowledge of the shutters nothing was to much trouble for her
I ordered 7 shutters Monday 24th and took delivery of them Thursday 27th that in my option is incredible service
The faux wood shutters are a very good quality and i am very pleased with them

27 sierpnia 2026
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Odpowiedź od The Shutter Store UK

Hi Nick,

Thank you for taking the time to leave such a fantastic review.

We're delighted to hear that you had such a positive experience with us, from your initial enquiry through to receiving your shutters. It's wonderful to know that Amy was able to provide helpful advice on measuring and selecting the right shutter style for your home. She takes great pride in supporting our customers, and we're sure she'll be thrilled to receive your kind feedback.

We're also pleased that you were impressed with the delivery times. Receiving seven shutters within just a few days of ordering is certainly something we're proud of, and it's great to hear that everything arrived as expected.

Most importantly, we're delighted that you're pleased with the quality of your faux wood shutters. Thank you for choosing The Shutter Store, and we truly appreciate your recommendation and support.

Kind regards,
The Shutter Store Team

Oceniono na 5 z 5

Amazing customer service

Amazing customer service, supplied spare fixings FOC, despite shutters being purchased a long time ago and damage nothing to do with them, thank you Rachel and Alex!

26 sierpnia 2026
Opinia niezależna
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Odpowiedź od The Shutter Store UK

Hi Michelle,

Thank you for taking the time to leave such a wonderful review.

We're delighted to hear that you received such great service from Rachel and Alex. Providing support long after a purchase has been made is something we take great pride in, so we're especially pleased that we were able to help by supplying the spare fixings and get you back up and running.

We'll be sure to pass your kind comments on to Rachel and Alex, who will be thrilled to receive your recognition.

Thank you for choosing The Shutter Store. We truly appreciate your feedback and your support.

Kind regards,
The Shutter Store Team

Oceniono na 5 z 5

Great response to questions I asked

Great response to questions I asked
Good info from them ordered the next day

25 sierpnia 2026
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Odpowiedź od The Shutter Store UK

Hi Ian,

Thank you for your review.

We're delighted to hear that you found our team responsive and helpful when answering your questions. We understand how important it is to have the right information before placing an order, so it's great to know that you felt confident enough to proceed.

Thank you for choosing The Shutter Store. We truly appreciate your feedback and look forward to helping you throughout the rest of your shutter journey.

Kind regards,
The Shutter Store Team

Oceniono na 3 z 5

Difficulty in making payments promised…

Difficulty in making payments promised a call once you had sorted your problems with payment system. This didn’t happen I only found out after trying to post the order again.

19 sierpnia 2026
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Odpowiedź od The Shutter Store UK

Dear Richard,

Thank you for taking the time to leave a review. We're sorry that your experience did not meet the high standards we aim to provide.

Following your original order, our Design Review Team identified that the tier-on-tier configuration selected would not have been suitable for your window and contacted you to discuss an alternative full-height design. We appreciate you taking the time to review the recommendation and proceed with the revised option.

We also apologise for the communication issues you encountered during the reordering process. While we did experience a configuration issue that required us to contact you to clarify the panel layout before production, we recognise that this added unnecessary frustration and that we could have kept you better informed throughout.

Your feedback has been shared with the team as we are always looking for ways to improve both our systems and customer experience. We appreciate your order and the opportunity to ensure your shutters were manufactured correctly.

Kind regards,
The Shutter Store Team

Oceniono na 4 z 5

Really good customer service

Really good customer service pre purchase and helpful measuring instructions on line.
Very easy to order and quick delivery. The shutter appears to be well made and fits perfectly without having to drill the walls.
Why not five stars ?? Because there is very limited choice of colour and I would have much preferred the wood effect rather than PVC, hopefully the range is extended in the future. The PVC is very static and attracts a lot of dust and hair.

14 sierpnia 2026
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Odpowiedź od The Shutter Store UK

Hi Caroline,

Thank you for taking the time to leave such a detailed review and for choosing The Shutter Store.

We're delighted to hear that you found our pre-purchase support helpful, that the online measuring guides made the process straightforward, and that your shutter was easy to order, quick to arrive, and fitted perfectly without the need for drilling.

We also appreciate your constructive feedback regarding the colour options and materials available. Customer feedback plays an important role in helping us develop and improve our product range, and we'll be sure to pass your comments regarding additional colour choices and wood-effect finishes on to the relevant team for consideration.

Thank you once again for your review. We're pleased that you're happy with your shutter overall and hope it brings you many years of enjoyment.

Kind regards,
The Shutter Store Team

Oceniono na 5 z 5

This is the forth order I’ve placed…

This is the forth order I’ve placed with the ShutterStore over the past fifteen years, and the product and customer service has always been excellent, my recent purchase I dealt with Aditi who was very thorough in making sure what was being ordered was correct, and giving plenty of design advice when needed.

14 sierpnia 2026
Opinia niezależna
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Odpowiedź od The Shutter Store UK

Hi Frank,

Thank you for your continued support and for choosing The Shutter Store for your fourth order over the past fifteen years.

We're delighted to hear that you've consistently been pleased with both our products and customer service throughout the years. It's especially wonderful to know that Aditi was able to assist with your recent order, providing thorough guidance and helpful design advice to ensure everything was just right.

We'll be sure to pass your kind comments on to Aditi, who will be delighted to hear your feedback.

Thank you again for your loyalty and recommendation. We look forward to helping you with your shutter projects for many years to come.

Kind regards,
The Shutter Store Team

Oceniono na 5 z 5

I have order with The Shutter Store 3…

I have order with The Shutter Store 3 times now.
Fantastic customer care. Very organised and straightforward to deal with. Excellent product
Would highly recommend

28 lipca 2026
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Odpowiedź od The Shutter Store UK

Hi Jennie,

Thank you for taking the time to leave such a wonderful review and for your continued loyalty to The Shutter Store.

We're delighted to hear that this is your third order with us and that you've consistently had a positive experience. Providing excellent customer care, a straightforward ordering process, and high-quality products is exactly what we strive for, so it's fantastic to know we've met your expectations time and time again.

Thank you for your recommendation and for choosing The Shutter Store. We truly appreciate your support and look forward to helping you with any future shutter projects.

Kind regards,
The Shutter Store Team

Oceniono na 5 z 5

Great service easy to use website great…

Great service easy to use website great product
Easy to install and look great

12 sierpnia 2026
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Odpowiedź od The Shutter Store UK

Hi Paul,

Thank you for taking the time to leave us a review.

We're delighted to hear that you found our website easy to use and that you're pleased with your shutters. It's great to know that the installation process was straightforward and that they look fantastic in your home.

Providing high-quality products alongside a simple and enjoyable ordering experience is what we strive for, so your feedback is greatly appreciated.

Thank you for choosing The Shutter Store. We hope to be of assistance again in the future.

Kind regards,
The Shutter Store Team

Oceniono na 5 z 5

From order to Delivery 2 days 👌.

From order to Delivery 2 days 👌.
Unpacked them straight away,
And what stunning quality and workmanship , 1st class

Fitted them straight away,
And wow what a transformation.

The shippers took extreame care in Delivery

Would definatley buy again without hesitation and recomend to anyone.
Thankyou to all the team.
Ian and karen
From Barnsley

11 sierpnia 2026
Opinia niezależna
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Odpowiedź od The Shutter Store UK

Hi Ian and Karen,

Thank you for taking the time to leave such a wonderful review.

We're delighted to hear that you were impressed with the quality and craftsmanship of your shutters, and that they made such a transformation to your home. It's fantastic to know that your order arrived so quickly and that the delivery team took great care in handling your shutters.

We take great pride in the quality of our products and the service we provide, so it's incredibly rewarding to receive feedback like yours. Hearing that you would purchase from us again and recommend us to others means a great deal to the entire team.

Thank you once again for choosing The Shutter Store. We truly appreciate your support and hope to assist you with future projects.

Kind regards,
The Shutter Store Team

Oceniono na 5 z 5

Amy was incredible

Amy was incredible!
There's so many places online selling shutters that explain next to nothing. As a complete beginner (first-time buyer decorating my house), I had a complete lack of knowledge on anything to do with shutters.
I had an idea of what I wanted but that was it. I called the number on their website and spoke with Amy who had an incredible knowledge of the product range and was fantastic at explaining things to me. I then went and purchased the shutters and opted for the design review.
The review was then carried out by Amy and she remembered who I was despite a week+ going by. She asked me some more questions and we quickly realised that what I had chosen, wasn't actually quite right. Amy diligently pointed out that a slightly different type of shutter was exactly what I described to her and she suggested switching to it. This turned out to be slightly cheaper too!

So Amy not only used her great knowledge to suggest a better product to me, but it also saved me a bit of money and meant I bought a product I liked even more. Oh, and to add to this, her added support on the design review uncovered I had incorrectly measured the space in the first place and she walked me through doing this correctly and how to resubmit the measurements.

I will be buying some shutters/blinds for upstairs, and I won't hesitate to buy from this business again and that's in great part to the fantastic service Amy gave me.

20 lipca 2026
Opinia niezależna
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Odpowiedź od The Shutter Store UK

Hi Adam,

Thank you for taking the time to leave such a fantastic review.

We're absolutely delighted to hear about your experience with Amy and that she was able to provide the guidance and support you needed throughout your shutter-buying journey.

Choosing shutters for the first time can feel overwhelming, so it's wonderful to know that Amy took the time to explain the options clearly, answer your questions, and help you find the product that was best suited to your needs. We're especially pleased that the Design Review helped identify a more suitable solution, saved you money, and ensured your measurements were correct before production.

Amy is passionate about helping customers make informed decisions, and your kind words perfectly reflect the level of service we strive to provide. We'll be sure to pass your feedback on to her, and we're certain she'll be delighted to know the positive impact she had on your experience.

Thank you for choosing The Shutter Store. We truly appreciate your recommendation and look forward to helping you with your upstairs windows when the time comes.

Kind regards,
The Shutter Store Team

Oceniono na 5 z 5

Fantastic experience yet again…

Fantastic experience yet again purchasing from the shutter store. Very professional and helpful team and wouldn’t hesitate to recommend them to family and friends. Many thanks for wonderful sales experience and customer service. Extremely polite and helpful telephone manner which I really value.

30 lipca 2026
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Odpowiedź od The Shutter Store UK

Hi Andrea,

Thank you for taking the time to leave such a wonderful review and for choosing The Shutter Store once again.

We're delighted to hear that you had another fantastic experience with us and that our team provided the professional, helpful service that you expected. Your kind words about our customer service and telephone support are especially appreciated, as we understand how important friendly, knowledgeable assistance can be throughout the buying process.

Thank you for recommending us to your family and friends. Your continued support means a great deal to us, and we look forward to helping you with any future shutter projects.

Kind regards,
The Shutter Store Team

Oceniono na 5 z 5

So far so good .

So far so good .. the company rang me to make sure I was happy before charging me which is an excellent idea . Just waiting for my shutter .

27 lipca 2026
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Odpowiedź od The Shutter Store UK

HI Lynda,

Thank you for your review.

We're delighted to hear that you've had a positive experience so far and that you found our order review process helpful. We believe it's important to double-check measurements and order details before production begins, so it's great to know that you valued the callback and felt reassured before proceeding.

Thank you for choosing The Shutter Store. We appreciate your trust in us and look forward to your shutters arriving. We're confident you'll be delighted with the finished product.

Kind regards,
The Shutter Store Team

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