Shop Tiktok Recenzje 

Der Support ist eine Katastophe. Mein Artikel war beschädigt und konnte somit auch nicht weiterverkauft werden. Also bat ich um Rabatt. Dieser wurde mut nach langem hin und her gewährt. DANACH kommt die Info dass dann noch davon Steuern abgehen. Na gut. 2 Tage später schreibt ein anderer MA und bietet nur noch 3€ Rabatt an. Einfach lächerlich. Viel zu zeitaufwendig um 3 Leute zu beschäftigen. Paypal hat dann erstattet. Nachtrag: Währenddessen wurde ich aufgefordert meine Reklamation zurückzuziehen, dann erhalte ich eine Gutschrift, habe abgelehnt und meine Beschwerde/Antrag wurde gelöscht. Das habe ich auch noch nie erlebt! Also Finger weg und direkt bei den anderen bestellen!!!!

sur TikTok un vendeur à fuir comme la peste UMAY.FR s'il avait été possible de fournir des captures d'écran j'en ai plein, j'exige un retour gratuit d'un produit dangereux qui ne respecte pas les normes européennes et même Tic-Toc shop le couvre, cela est inadmissible, ce vendeur a même créé un faux compte pour me menacer

Title: Serious payment discrepancies and terrible customer service

I am extremely disappointed with TikTok Shop.

On 30 September, my bank was charged £48.24 and £15.99 in two separate transactions, totalling £64.23. However, my TikTok Shop order history shows only £48.24 for all three items.

I paid £15.99 for a water bottle, which was also the price displayed at checkout, but the order history now shows £7.20.

I received a £41.04 refund for two other items, but this does not explain the discrepancy between the amounts charged and the order records.

Despite providing bank statements and contacting customer service repeatedly, TikTok Shop has failed to give me a clear explanation.

I have lost trust in this platform and will not purchase from TikTok Shop again. I strongly advise other customers to check their bank transactions against their order records.

Bought a perfume .sent it straight back was refused at first to send it back was intact with proof pictures etc.
Communication is shocking .
Still been refused my full refund .taking this further ....

Leider ist es bei TikTok Shop nicht möglich, nach Ablauf von nur 30 Tagen noch eine Reklamation einzureichen, obwohl in Deutschland für Neuware grundsätzlich eine gesetzliche Gewährleistungsfrist von zwei Jahren gilt. Meine Leggings pillt trotz seltener Nutzung und Einhaltung der Waschanleitung erheblich. Ich finde es inakzeptabel, dass die Durchsetzung gesetzlicher Gewährleistungsrechte durch die komplizierten Abläufe von TikTok Shop erschwert wird. Die 30-tägige Rückgabefrist ist nicht mit der gesetzlichen Gewährleistungsfrist gleichzusetzen. Sehr enttäuschender Kundenservice!

Bought item , not as described. Sent back in good time , refused refund due to being used ( which you need to do to see it not working ) then said not enough information, despite a video of it not working . Raised claim 3-4 time but never delt with a real person despite them saying it was an agent . Total scam having to do charge back

J'ai effectué mon 1 achat sur tiktok en live aux enchères dans une boutique de parfum.qui s'appelle ( Subtil )... ils ont vendu un flacon qui soit disant coûtait plus que le prix acheter ( 25 e) ils ont fait les gens déçu que ça soit pas plus monté aux enchères..... Mais en fait le parfum vaut 13 e en boutique ! ! Maintenant si je veux me rétracter je vais devoir payer 4e de frais d'envoi ,

A fuir ! Ma commande n'est jamais arrivée. Leurs livreurs Cainiao sont des menteurs et des voleurs ! Ils affirment avoir livré dans la boite aux lettres alors que pas du tout ! et envoient en plus de fausses preuves ! Ne commandez pas sur cette plateforme ! Ils se fichent de vos reclamations et ne font aucune investigation pour chercher la verité ! Ils vous disent qu'ils ne vous rembourseront pas ! Vous perdez tout simplement votre argent ! Lamentable ! A fuir

envío super rápido ,buena calidad y buen olor

Ein Stern noch zuviel. Handy bestellt, nach Erhalt des Handys habe ich das Smartphone installiert und dabei festgestellt,daß ein Trojaner auf dem Handy installiert war. Also Retoure. Mein Geld bekomme ich nicht zurück,angeblich nicht das Smartphone was sie mir geschickt haben.
Ich sage nur Betrüger

do NOT buy from TikTok shop - i really dont know how they are still allowed to operate in the UK...

the support staf is uterlly useless, and they cannot control the sellers at all, i got scammed by a live seller, and for love and money cannot return or find a return address.

best thing to do in the future is ignore tiktok, do a chargeback from your credit card company

tiktok doesnt even care about Uk consumer law which is 14 days return....

SO BAD!

I bought a walking pad, few months later the remote stopped connecting. The store where I bought the walking pad is no longer in business. Customer service informed me that because it’s outside of return window, no refund

Think Twice Before Buying from TikTok Shop!

Honestly, I’ve had enough. This isn’t the first time I’ve had problems with products I’ve bought through TikTok Shop, and I’m getting fed up with the same thing happening again and again.

I bought five pairs of earbuds, and the package arrived damaged. I opened just one pair to test them, only to find that the right earbud was extremely quiet and the left one wasn’t working at all. I kept the other four pairs sealed because I intended to return them.

I contacted the seller, but they replied in Chinese, which made communication difficult. I accepted the return process because I wanted a refund, only for my request to be rejected. I then tried getting help from TikTok Shop customer support, but I still didn’t feel like my problem was being properly dealt with.

Let’s be honest, if the product had worked properly, I wouldn’t have asked for a refund. Why would I waste my own time dealing with returns and customer service if there wasn’t a genuine problem?

And the worst part is, this isn’t even the first time this has happened to me. I’m tired of spending my hard-earned money, receiving damaged or defective products, and then having to fight just to get a fair resolution. Buying something online shouldn’t turn into this much stress.

I’m sharing this to warn other people because I don’t want anyone else to go through the same frustration. Please be careful when buying from TikTok Shop. Check the reviews, research the seller, and keep evidence of everything in case something goes wrong.

TikTok Shop needs to take more responsibility for the products sold on its platform and improve its customer support. Customers shouldn’t be left feeling ignored when they’ve paid for something that doesn’t work.

I’ve genuinely had enough of this happening. It’s not just about the money anymore; it’s about being treated fairly as a customer. We work hard for our money, and we deserve better than this.

Una stella perché zero non di può dare!
Sono dei TRUFFATORI!
NON COMPRATE da loro.
Sia mia figlia e mio nipote sono stati DERUBATI dicendo semplicemente che per loro la merce è stata inviata, ma MAI arrivata!

I have had the worse experience recently between both TikTok Shop and their couriers InPost. TikTok are absolute scammers and thank goodness I found out before I purchased the expensive Christmas presents which I'd had ready waiting in my basket.
I recently purchased a Dr Flash steam iron from the site but a few days later saw an ad for an updated digital version. The seller replied to my live comment saying I could return it for the new version, as I had 30 days (I think it was 30). Well when the new version arrived it was almost half the size (no wonder it would heat up faster!) which was not at all clear from the demonstration, so I returned it yet again for the original which I had ordered. Now, I know how the iron should operate as I have used one before and when it arrived something was 'off' as there was a mechanical clicking noise when in use (correctly in use, instructions followed), so I tried fo contact the seller to ask for advice but TikTok wouldnt allow the message to go through (completely nice message with no trigger words) and I had to go via TikTok themselves. Here's where the real fun started. No option to exchange, only to refund, so between myself cancelling refund requests (wanting an exchange) and the chat agents doing the same when escalating for an exchange, it looks as though I have done multiple returns, when its just the swapping of the two irons and the replacement being faulty. I have sent live video evidence of the mechanical fault and it is as clear as day that it is faulty but it has been rejected twice!! Even the packaging has s 'FRAGILE' sticker on so that should make them aware it could get damaged during transit. The decision makers are not right in the head, infact I dont see how this can even be legal. So now I have raised a dispute with PayPal, failing which through my bank on my credit card.
Beware anyone wishing to buy through this site, there is no fair practise and their processes very dubious to say the least.
I do not usually give 1 star reviews but between Tik Tok and their couriers it is thoroughly deserved. I shall be buying the iron through Amazon, it is worth the extra to preserve sanity.

Ce n est pas ma première expérience d achat sur tik tok shop . Mais cette semaine 2 commandes m ont éteint certifie qu elle ont était livrée par le transporteur complètement faux aucune preuve de livraison . Tik tok vous offre un bon de 7 € de réduction. La seule preuve qu il vous envoye c est le bon du transporteur livré au client aucun Sav il s en foute complètement aucun sérieux on peut même pas avoir un conseiller au téléphone comme certaine plate-forme i commerce pour les citer Amazon en résumer Tik TOK SHOP sont radicale pour ne pas vous rembourser votre colis

J’ai mis une étoile car je ne peux pas en mettre 0, j’ai acheté une tondeuse que je n’ai jamais reçu!! Elle a été marquée livré dans ma boîte aux lettres mais je n’ai jamais rien reçu et il ne veule pas me rembourser !! C’est honteux ils ont voulu m’amadouer avec un bon de 3€. FUYEZ NE JAMAIS COMMANDÉ VIA LEUR PLATEFORME. En tout cas pour ma part c’est fini plus jamais d’achats chez eux!!

ho messo una stella perché sono più volte che ordino su tik tok shop e la consegna non è mai rispettata e bisogna aspettare sempre giorni in più pessimo

Havnt received an order on parcel force the proof of delivery photograph is not my address Tik Tok will not accept this and have refused my refund. I have shopped many times and this is my first problem. Very disappointed with Tik Tok they do not put their customers first I will no longer shop with them and hope other people look at reviews before purchasing ticked 1 rating because couldn't leave a review without it

La livraison une catastrophe !!!.
Au début c était nikel pour la livraison.
Les deux dernières commandes , sur le suivi il est noté livré avec des signatures qui ne sont pas les miennes et une photo du hall avec une personne ce n est ni moi ni moi d immeuble.
Les commandes n ont jamais été livrées contre signature mais directement dans la boîte aux lettres.
Lorsque je demande le remboursement avec preuve a L appui c est refusé en première intention et ensuite vous devez créer un litige .
Je necommanderait plus du tout.
La gestion de la livraison c est une catastrophe et il est impossible de se faire livrer en relais on se demande pourquoi !